The View at Shelby farms has been nothing but a wonderful experience over the years, well recent…read moreyears at least! Very beautiful and unkept property. The staff is friendly. The gym isn't extravagant but they do have plenty for you to use for simple workouts. Pool is absolutely a PRO. The pool is always CLEAN. Nice lounge chairs and mini tables as well as a grill outside. And nice comfy couch seating. The lakes are beautiful and clean. Lived here for about 7-8 years. Will miss it but did sure cherish them. Very safe property in the Cordova/Germantown pkwy area. Highly recommend. We never had any problems with break- ins or anything of that sort. Ever. This is a truthful and honest review, thank you to the view team and all you do. May God bless you guys. Continue the amazing work and making this place feel like home to many others.

From the owner: Convenience is key when you call The View at Shelby Farms home. Boasting expansive one and two…read morebedroom apartments, this community makes it easy to slow down, unwind, and take in the finer things. Imagine mornings spent preparing coffee in a gourmet kitchen, afternoons relaxing with a book while taking in lake views, and evenings cozying up the fireplace. The community offers its own exciting mix of perks including a swimming pool, a state-of-the-art fitness center, and a coffee bar. Additionally, conveniences like Wi-Fi in common areas and valet waste services add ease to daily living. With a prime location nestled on the edge of Shelby Farms Park, free fitness classes, canoe and kayak rentals, and beloved events like The Buffalo Run held annually are located right outside your door.

Horrible management experience! I have lived here for 5 years.. It is unfortunate that the company…read morehas a high turnover rate-- The current management is the worst to date. I have been wrongfully been charged excessive fees every month this year. I am currently considering calling the Germantown Detectives to get a warrant to look at camera footage because they will not reverse $250 pet droppings fee. I was not even at the property during the week of collection. Also, they towed my car the day before Christmas eve and I have been parked there for more than 4 years --right out of my own parking space. I cannot wait until til my lease is up.

Huge shout out to Caleb! He is fantastic! Anytime I've ever needed help he is the first to raise…read morehis hand and always has a smile on his face. Thornwood is lucky to have him!

My wife and I lived here for two years and the area is terrible. The Kroger across the street is…read moreknown for being one of the worst Krogers for crime in the area. Not only is the area bad but the apartments are made of paper you can hear everything your neighbors are doing. On top of that we had accidentally made an overpayment on rent when moving out so not only did they take our deposit but a portion of the overpayment of rent as well without any kind of notice. I was told I'd be receiving a refund for the overpayment not the partial overpayment. Really do not recommend living here it was an awful experience

It seems really beautiful, love the property, new renovations and looks are gorgeous! But I wish…read morethey had a 3 bedroom here.

I have spent the last 60 days in a relentless, exhausting cycle of chasing down management to…read moreprovide the basic services I pay thousands of dollars for. My appliances have been broken for two months. Despite four separate maintenance visits, absolutely nothing has been fixed. It is a disturbing double standard: If I were one day late on my rent, the consequences would be immediate and severe. Yet, management feels entitled to collect premium Germantown rent while providing sub-primitive living conditions. They have completely ignored the Tennessee Uniform Residential Landlord and Tenant Act, which mandates repairs within 14 days. To add insult to injury, the maintenance staff--who have failed four times to resolve my issues--regularly disturb this 'quiet' community with an obnoxiously loud motorcycle that echoes through the complex. It is peak irony that the staff can find the time to rev engines and disrupt the peace, but cannot find the time to ensure a paying tenant has a functional kitchen. I recently renewed my lease, and I deeply regret it. I am forced to sacrifice my professional time to beg for basic living conditions while management treats my requests as an afterthought. This isn't just poor management; it is a total failure of professional ethics. Avoid this property at all costs. From 2025 The management is horrible. They are rude and act like they are doing you a favor by giving you an apartment to rent. They take several weeks to complete a maintenance requests. The apartments are outdated and they only look good from the outside. The managers will definitely kill your very little nice experience of this place. They are only nice to you until you sign the lease.

They are extremely slow on making repairs. The exterior of…read morethe apartments desperately need painting, having chip paint around all the windows and doors. I waited over three months for repairs to be done.

DO NOT MOVE HERE!!! I been here since the old company and now they have been bought out by The Vale…read moreand when I tell you nothing has changed! I have a Infant and my water heater has when out it went out on 9/16 I was told that they needed to order a new one so I wasn't happy with that answer because of course I have a infant so on 9/20 I went to speak with the front office and I spoke with a young lady and Brandon and when I say they had 0 empathy they had none they gave me the run around and told me that They would have to speak with the manager and they don't know when I would get my water heater fixed and that they could see if a maintenance could go to get a water heater out the store and that they may compensate me for the things that I was going through but they wouldn't know for sure and that she would contact me to let me know but never did she also said you could just boil water till Monday which was not the appropriate answer to say to a woman who has no hot water and who has a infant like I said 0 empathy for my house hold and lack of professionalism so I never received a call so I had to go bk up there on my break because the lady did not contact me as promised I spoke with the manager she claimed she didn't know if they could compensate me for my time and that she would see on Monday which I don't understand why it has to take so long to give me a answer on this because this was very much so a inconvenience she also claim that 2 gentleman from maintenance would come on 9/18 Saturday morning to fix the hot water tank so when Saturday came and no one came that whole entire day didn't come fix anything I was at home the whole time because I worship on Saturdays so I was at home all day and when I say no one came no one caked as promised So I'm completely piss!!! Me and my child has been without hot water for 4 entire days The fact that no one gave af is beyond me NO SYMPATHY NOT PROFESSIONAL NOT TRUSTWORTHY I'm so ready to Move!!! 1 thing for sure I don't pay rent to boil water! And also They have went up on their prices but have not renovated the apartment etc these moldy old looking apartments the rent shouldn't have went up until they actually renovate the property These ppl are a Joke!!!!!! Don't move here maintenance don't do there jobs as requested they take forever to get to your home for these prices and location we should be living luxury and have better professional ppl who actually want to help ppl instead of coming to work just for a paycheck No morals at all!

I am a current resident at Kirby Station. Not only is their office staff awesome, professional and…read morekind. But, the maintenance staff!!!! Hunter is awesome and really does care. This is the second time I have had to call maintenance in the 2 years I have been there, and both experiences have been amazing. Hunter delivers professional service with care. And the timeliness of repairs? Unmatched by any other complex or rental property I have ever been in. 2 thumbs up for Hunter and Team!

Every time I interact with staff it is a pleasant experience, they always speak and wave. Even the…read morecourtesy officer and maintenance staff are very kind and helpful.

The apartment appearance inside and outside is immaculate most of the times. The maintenance comes…read morequickly to repair any problems. However security has played a major role in me not renewing my lease and shouldn't have renewed it this year. When I first moved here there was security patrolling the property and at night it was very lit. Now there is no security, most areas are dim/dark and the gates are always down. I don't feel safe anymore so I will not return

I have been living here almost a year and can honestly say I love it! Everyone we have met from…read morestart to now has been great! Whenever we put in a maintenance request it is done within the next few days. We had a package stolen but they are on it with calling to get it resolved I had already resolved it with the other resident and got everything back but they were on top of it! During the summer with the pool they always had someone there monitoring it making sure no one was there that wasn't supposed to be. I give it a 4 because at least one gate is not working correctly almost all the time.

From the looks of it! Looks like a very pretty nice property, they finally painted the townhomes…read morewith a neat blue navy color instead of having them an old grey like they've always been. I love it. They renovated the pools with new lounge chairs, new seating, umbrellas, light fixtures that have super nice lighting. Looks very clean each time I pass by it, very pretty property and quiet. They look to be doing a great job, keep it up!! It will go a long way.

This is the worst apartment ever they don't care they are RUDE AND don't answer the phone and when…read morethey do they always on lunch like wtf this ghetto ass people just look dust and broke can't wait for my lease is up ill be happy don't live here don't waste your time or money this be 400 dollar or less they chager me 1400$ and this not even lurxy I hope this company get a law suit I got more pictures but I'm save to my lawyer

I lived here for a year from 2019-2021. The people at the office are so accommodating. Rent was a…read morebit high. I can't imagine what it is right now. But it's in a really good neighborhood. With gates all around. The apartments are in the middle of everything, it's right off the highway. Close to the hospital. I got a 1bed 1 bath. And it was a bit small. But I mean it's just me and my dog. I would def recommend for safety purposes and convenient location. Again, the staffs are awesome!!!

The service was great and very helpful. Janelle did a great job servicing me. I was living in…read moreanother state and had a great virtual experience!!