The View at Shelby farms has been nothing but a wonderful experience over the years, well recent…read moreyears at least! Very beautiful and unkept property. The staff is friendly. The gym isn't extravagant but they do have plenty for you to use for simple workouts. Pool is absolutely a PRO. The pool is always CLEAN. Nice lounge chairs and mini tables as well as a grill outside. And nice comfy couch seating. The lakes are beautiful and clean. Lived here for about 7-8 years. Will miss it but did sure cherish them. Very safe property in the Cordova/Germantown pkwy area. Highly recommend. We never had any problems with break- ins or anything of that sort. Ever. This is a truthful and honest review, thank you to the view team and all you do. May God bless you guys. Continue the amazing work and making this place feel like home to many others.

From the owner: Convenience is key when you call The View at Shelby Farms home. Boasting expansive one and two…read morebedroom apartments, this community makes it easy to slow down, unwind, and take in the finer things. Imagine mornings spent preparing coffee in a gourmet kitchen, afternoons relaxing with a book while taking in lake views, and evenings cozying up the fireplace. The community offers its own exciting mix of perks including a swimming pool, a state-of-the-art fitness center, and a coffee bar. Additionally, conveniences like Wi-Fi in common areas and valet waste services add ease to daily living. With a prime location nestled on the edge of Shelby Farms Park, free fitness classes, canoe and kayak rentals, and beloved events like The Buffalo Run held annually are located right outside your door.

After years of being a local homeowner (Almadale, Porter Farms, Woodshire), I began to feel like…read morehomeownership had run it's course for me, I needed a change. I decided to escape home ownership drama and the constant maintenance and HOA expenses and upgrade to worry free, comfortable, secure living and chose the newly opened Thornwood Apartments in Germantown, TN . Best decision I have made in years. The location is primo in the heart of Germantown and the center of Shelby County, and everything and anything is a convenient 2 mile round trip. To refer to this community as Apartments is somewhat lacking, as this is uptown, urban, upscale, convenience-oriented, first-rate apartment life. Personally, I chose a 3rd floor, south facing 2 bedroom apartment back in April 2019 and absolutely love everything about this place. I also run my business form home and the 2nd bedroom makes for a comfortable office and library. There were over 30 floor plans to choose from, which was allowed me to select a plan that really accommodated my needs. The amenities list is resident-focused, including regular social events, live music by the pool, community rooms and areas, a billiards room, pet grooming salon, aerobics room, a very cool pool and atrium, a full gym equipped with Life Fitness equipment that has a view of the pool, concierge recycle and trash pick up 3 days a week, fob-controlled secure doors and garage gate entry, assigned secure garage parking, a secure bike storage room , and more. I have to hand it to the management team here, as they are all very professional, well-trained, sincere, responsive and attentive to detail. They operate well within established community policy and procedures, which promotes the overall good and ongoing consistency for this property and community. The apartment home itself is well thought out by design -- 10' ceilings, very large closets and spacious bathrooms, you get a lot of light due to the big windows, a large 8 ' kitchen island, plenty of cabinet storage throughout, the bathrooms have ceramic tile floors that look like wide-planked hardwood with way cool walk-in showers. This is still a new, young property in development, a work-in-progress. Each day they seem to be completing areas and adding amenities and services. There will be gas grills in one of the other atriums soon. Walk to the park/dog park by the Bell Tower, eat or get take out at Newks, shop for the home at Bella Vita, dine at Moondance restaurant, which will open soon (by the owners Itta Bena, a 5 star-rated restaurant), walk across the street to the GPAC and the Germantown Athletic Center and a couple more restaurants are forthcoming. Come check this place out for yourself and make your own decision.

Horrible management experience! I have lived here for 5 years.. It is unfortunate that the company…read morehas a high turnover rate-- The current management is the worst to date. I have been wrongfully been charged excessive fees every month this year. I am currently considering calling the Germantown Detectives to get a warrant to look at camera footage because they will not reverse $250 pet droppings fee. I was not even at the property during the week of collection. Also, they towed my car the day before Christmas eve and I have been parked there for more than 4 years --right out of my own parking space. I cannot wait until til my lease is up.

My wife and I lived here for two years and the area is terrible. The Kroger across the street is…read moreknown for being one of the worst Krogers for crime in the area. Not only is the area bad but the apartments are made of paper you can hear everything your neighbors are doing. On top of that we had accidentally made an overpayment on rent when moving out so not only did they take our deposit but a portion of the overpayment of rent as well without any kind of notice. I was told I'd be receiving a refund for the overpayment not the partial overpayment. Really do not recommend living here it was an awful experience

It seems really beautiful, love the property, new renovations and looks are gorgeous! But I wish…read morethey had a 3 bedroom here.

I have spent the last 60 days in a relentless, exhausting cycle of chasing down management to…read moreprovide the basic services I pay thousands of dollars for. My appliances have been broken for two months. Despite four separate maintenance visits, absolutely nothing has been fixed. It is a disturbing double standard: If I were one day late on my rent, the consequences would be immediate and severe. Yet, management feels entitled to collect premium Germantown rent while providing sub-primitive living conditions. They have completely ignored the Tennessee Uniform Residential Landlord and Tenant Act, which mandates repairs within 14 days. To add insult to injury, the maintenance staff--who have failed four times to resolve my issues--regularly disturb this 'quiet' community with an obnoxiously loud motorcycle that echoes through the complex. It is peak irony that the staff can find the time to rev engines and disrupt the peace, but cannot find the time to ensure a paying tenant has a functional kitchen. I recently renewed my lease, and I deeply regret it. I am forced to sacrifice my professional time to beg for basic living conditions while management treats my requests as an afterthought. This isn't just poor management; it is a total failure of professional ethics. Avoid this property at all costs. From 2025 The management is horrible. They are rude and act like they are doing you a favor by giving you an apartment to rent. They take several weeks to complete a maintenance requests. The apartments are outdated and they only look good from the outside. The managers will definitely kill your very little nice experience of this place. They are only nice to you until you sign the lease.

They are extremely slow on making repairs. The exterior of…read morethe apartments desperately need painting, having chip paint around all the windows and doors. I waited over three months for repairs to be done.

DO NOT MOVE HERE!!! I been here since the old company and now they have been bought out by The Vale…read moreand when I tell you nothing has changed! I have a Infant and my water heater has when out it went out on 9/16 I was told that they needed to order a new one so I wasn't happy with that answer because of course I have a infant so on 9/20 I went to speak with the front office and I spoke with a young lady and Brandon and when I say they had 0 empathy they had none they gave me the run around and told me that They would have to speak with the manager and they don't know when I would get my water heater fixed and that they could see if a maintenance could go to get a water heater out the store and that they may compensate me for the things that I was going through but they wouldn't know for sure and that she would contact me to let me know but never did she also said you could just boil water till Monday which was not the appropriate answer to say to a woman who has no hot water and who has a infant like I said 0 empathy for my house hold and lack of professionalism so I never received a call so I had to go bk up there on my break because the lady did not contact me as promised I spoke with the manager she claimed she didn't know if they could compensate me for my time and that she would see on Monday which I don't understand why it has to take so long to give me a answer on this because this was very much so a inconvenience she also claim that 2 gentleman from maintenance would come on 9/18 Saturday morning to fix the hot water tank so when Saturday came and no one came that whole entire day didn't come fix anything I was at home the whole time because I worship on Saturdays so I was at home all day and when I say no one came no one caked as promised So I'm completely piss!!! Me and my child has been without hot water for 4 entire days The fact that no one gave af is beyond me NO SYMPATHY NOT PROFESSIONAL NOT TRUSTWORTHY I'm so ready to Move!!! 1 thing for sure I don't pay rent to boil water! And also They have went up on their prices but have not renovated the apartment etc these moldy old looking apartments the rent shouldn't have went up until they actually renovate the property These ppl are a Joke!!!!!! Don't move here maintenance don't do there jobs as requested they take forever to get to your home for these prices and location we should be living luxury and have better professional ppl who actually want to help ppl instead of coming to work just for a paycheck No morals at all!

I am a current resident at Kirby Station. Not only is their office staff awesome, professional and…read morekind. But, the maintenance staff!!!! Hunter is awesome and really does care. This is the second time I have had to call maintenance in the 2 years I have been there, and both experiences have been amazing. Hunter delivers professional service with care. And the timeliness of repairs? Unmatched by any other complex or rental property I have ever been in. 2 thumbs up for Hunter and Team!

Looking for an apartment I made an appointment with Jada at the Maa Kirby…read more Jada was professional, affable and kind she patiently answered all my questions. Touring the complex it looks clean and neat and so well maintained. Also the apartment I saw was pleasant and spotless.

These apartments seem reasonably priced, but you quickly find that there are hidden fees…read moreeverywhere! They charge a $500 "pet fee", which is not a deposit for having the pet. Just the payment they collect for having one. Then upon move out you're hit with a cleaning fee even after you get the carpet professionally cleaned?! Very much a rip off. Oh, and why are gym hours from 8am-8pm? That is totally inconvenient. This place looks the part on the surface but there are a myriad of problems. Did I mention repeated break-ins? With a gated community? I would not live here again and would not recommend it to anyone. Very unhappy with all of the excess fees. Constantly an issue. I lived there for 11 months. For a lease renewal, the rent would've jumped $150! I am glad I will only be in the area for 12 months. They can have "The Reserve at Dexter Lakes." Complete surface level glitz and a money pit. Never again. You've been warned!

The apartment appearance inside and outside is immaculate most of the times. The maintenance comes…read morequickly to repair any problems. However security has played a major role in me not renewing my lease and shouldn't have renewed it this year. When I first moved here there was security patrolling the property and at night it was very lit. Now there is no security, most areas are dim/dark and the gates are always down. I don't feel safe anymore so I will not return

Ebony is one of their best leasing agents, she's great at explaining everything and how the whole…read moreprocess works out for moving in. Very beautiful complex in the Cordova area. Gated community and very clean.

The leasing office broke into my apartment before my lease was up & before I turned in my keys and…read moreTOOK ALL OF MY BELONGINGS! The police cannot do anything about it because this is a civil matter. I have tried calling corporate and nobody will get back to me. They will ROB YOU BLIND and there is nothing you can do about it! I was never late paying my bills. I paid $2,780 to break my lease early and they still robbed me. They are crooked, disgusting, demonic asshole that take advantage of anyone they can. Even if it's a week before Christmas. They only care about money. They evict people every month and they TAKE WHAT THEY WANT! You are NOT SAFE here. Shootings and car break-ins often and their camera never work. Do not trust them. You will regret it if you move here.

I lived here for a year from 2019-2021. The people at the office are so accommodating. Rent was a…read morebit high. I can't imagine what it is right now. But it's in a really good neighborhood. With gates all around. The apartments are in the middle of everything, it's right off the highway. Close to the hospital. I got a 1bed 1 bath. And it was a bit small. But I mean it's just me and my dog. I would def recommend for safety purposes and convenient location. Again, the staffs are awesome!!!

The service was great and very helpful. Janelle did a great job servicing me. I was living in…read moreanother state and had a great virtual experience!!