This review is for the aquabella property, they just switch management and changes have been made…read more They are very professional guiding you throughout all the steps as a new homeowner. Very satisfied about the customer service provided by Willy and Paola. The clubhouse is new and maintained under great conditions The management always tried to enforce rules, which is of great help to keep the community in shape. If you are looking for a place i highly encourage you to check this area out.

Over the years, my elderly mother often shared with me that she found it difficult to work with Kim…read moreMarie Gugliuzza while living in her townhouse in this HOA community. After my mother passed away, I became more directly involved in handling matters related to the property myself and experienced similar challenges with communication and follow-through. In my experience, responses were sometimes slow or unclear, and several maintenance-related concerns affecting the unit did not seem to be addressed as consistently as we expected. Interactions at times felt combative rather than collaborative, which made routine matters harder to resolve than they should have been. Because my mother was an older homeowner navigating these issues largely on her own for many years, the situation created unnecessary stress for her. I'm sharing this feedback in the hope that the management company continues working toward more responsive and consistent communication with homeowners and their families, especially when residents are older and relying on clear, consistent customer support to help navigate HOA-related issues.

As an insurance agent providing commercial coverage for condos and HOAs in South Florida, I…read moreregularly work with a variety of property management companies. One of those is Next Generation Management, and I've consistently had smooth and professional experiences when working with their team. In particular, Tiffany Abraham Sierra has been a pleasure to work with. She's responsive, organized, and communicates clearly -- all qualities that make the insurance process more efficient for everyone involved. Her attention to detail and professionalism truly stand out and reflect well on the company as a whole. From my perspective, working with Tiffany and the team at Next Generation has been a great experience, and I look forward to continuing to collaborate with them in the future.

This is an example of what to avoid when choosing an accounting company. After paying for years our…read moreHOA dues, in the middle of last year they started adding late fees, and not because we do not pay our dues, but because they keep claiming we are late in sending checks to them. In addition, this accounting company does not have a BBB rating, which raises concerns regarding its business practices. Despite our timely remittance of payments by mail in accordance with our association's governing documents and established billing procedures, late fees have been assessed to our account. Multiple requests for clarification and resolution have gone unanswered or unresolved. Here are some of the issues: * Checks mailed in a timely manner were not consistently deposited. * Certain checks were deposited prior to the dates written on them. * Other checks mailed in the same envelope were never deposited or accounted for. * Late fees appear to have resulted from internal processing failures rather than any delinquency on our part. When these discrepancies were brought to the company's attention, we were told they "may assist in tracking" uncashed checks. This response is inadequate and inconsistent with generally accepted accounting practices. Once payment has been properly tendered, responsibility for accurate receipt, processing, and posting rests with the accounting agent--not the homeowner. It is also concerning that these issues coincide with the promotion of the company's online payment portal, which imposes additional transaction fees, instead of the traditionally accepted mail-in payment method. This pattern raises questions about administrative practices and internal controls. We have made multiple attempts to resolve this matter. Although a representative indicated that a billing specialist would follow up, no meaningful communication or resolution has occurred.

In September 2022, I purchased a rental property in the City of Wilton Manors, FL…read more Being an out-of-town landlord always presents many unique sets of challenges. Therefore, I knew I needed a property management company to handle those unique set of challenges in my absence. I had researched many properties management companies online in the Fort Lauderdale area. I happened to come across Icon Realty Management and Brokerage. After reading the great reviews and my conversation with Ben and finally meeting him at the property. I decided to have them manage my property. Within 2 days of Icon Realty having the property in their listings, it was rented on day 2 (two). Ben, At Icon Realty has truly been professional and responsive thought the whole process. I highly recommend Ben from Icon Management for anyone looking for a Management and Brokerage firm. DM Celebration, FL

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Deyfra is always on top of things. She offers innovative solutions to the problems that arise and…read moreoversees everything to completion. She is excellent with tenants and suppliers alike, and her fees are reasonable!Couldn't be a successful landlord without her company!

Deyfra is an excellent professional with a high sense of responsibility. Several years ago we were…read moreliving in Florida and received a Job offer in NY that we couldn't pass. At that point we planned on short-selling our apartment, because we owed more than it was worth. We met Deyfra in the process of selling the property and she suggested to rent it instead, and we did. Over the past few years as the rents have gone up so has our rental income . Additionally since property values have climbed, we are no longer under water so we have equity in our investment. All thanks to Deyfra. We are still living in NY and we are looking now to invest in another rental property , guess where? Yes Florida! and yes because we have a great property manager. Besides the awesome worry free investment experience, she saved us from the damage a short-sale would have inflicted in our credit, and she saved us from throwing money down the drain. Deyfra is outstanding at her job.

Just had a conversation with Madeline Reyes. One of the…read morestar of the company. Help me through some uncomfortable situation. I really appreciated her help.

Moved in to an older home about 3 weeks ago. So far have had pool issues, broken garage door,…read morecockroaches, identified significant gaps around external doors, filthy floors/baseboards, mold, and now a non-functional AC. Most of the issues are being addressed, but the AC one has been handled poorly. We came home Saturday early evening and found the AC blower not working, contacted maintenance, they opened an emergency request but kept assigning to vendors who are not open on Sunday. Had to sleep in a hot/humid house last night and it's not looking good for tonight. Looking into hiring someone to come check it out, hopefully Invitation won't fight reimbursement. Overall it appears that the home was *maybe* minimally maintained - little or no proactive maintenance appears to have been performed in some time, the pool has had a leak for who knows how long and needs cosmetic maintenance as well. The AC issue appears to be something that has happened before based on the moisture damage on the wall where the AC tubes come in and the condition of the blower housing it has clearly iced up and melted before. Windows are old. Other more or less cosmetic items that could make the place so much better if they were fixed. If this home were for sale on the market I doubt it'd pass inspection, or someone would demand a sweetheart of a deal. Again only 3 weeks in. My hope is that Invitation Homes will do the right things to make all of the problems right and that the other 49 weeks in the lease will go smoothly. The alternative solution - finding a way to exit the lease - isn't wanted by either of us I'm sure.

I want to say working with The Espinoza Team was a delightful experience. They helped me and my…read moremother out of a sticky situation after our apartment complex got sold and we needed a new place to stay that was budget friendly and could get us in as soon as possible. I want to thank especially Grace, she quickly eased all of our anxieties. They are incredibly kind and hard-working, in fact, I did not even feel like a client but a family member. They guided us the whole way and we did not need to do anything, but inspect the place and pay. They also updated us with any new information they found and reassured us even when we, ourselves, were in doubt. They are seriously a great team to work with and i'm forever grateful for all the hard work they put in to ensure we did not become homeless, especially in this difficult economy!

Working with The Espinoza Team was amazing. They helped me sell my property quickly and at a great…read moreprice, and made the whole process hassle-free. They have a team of professionals that played an important role: lawyer, title company, inspection services. Their dedication to their clients is truly impressive! When it was time for me to buy a new investment property, they were there every step of the way, offering invaluable advice and guidance. They really listened to what I wanted and found the perfect property for me. I can't recommend The Espinoza Team enough for anyone looking to buy or sell real estate in Miami or Florida. They're professional, trustworthy, and genuinely care about their clients' needs. Definitely a 5-star experience!

Brittany at Worstus Property Mis-management Dis-service is absolutely inept. If I could leave NO…read morestars I would. The most unprofessional, unresponsive, dysfunctional PM company ever (And this is in SFL so that says a lot). They just simply can't be this terrible by accident. You have to work very hard to be this inept but I don't think they work at all, certainly not Brittany. I won't even get into the shady side of this operation......Doubled the cost of our buildings painting and roof. $300K to $600K. They don't let you pay online. What kind of Flintstone BS is that? Want you to mail in a check for $16K. That's just the tip of the iceberg. They pocket assoc money and do NOTHING in return.

Terrible customer service. They are of no help to the residents. Can never reach them on the phone…read more When they do call you back they are very rude and attempt to talk down to you. The person I spoke said that their name was Angela.