This review is for the aquabella property, they just switch management and changes have been made. They are very professional guiding you throughout all the steps as a new homeowner. Very satisfied about the customer service provided by Willy and Paola. The clubhouse is new and maintained under great conditions The management always tried to enforce rules, which is of great help to keep the community in shape. If you are looking for a place i highly encourage you to check this area out. read more

Over the years, my elderly mother often shared with me that she found it difficult to work with Kim Marie Gugliuzza while living in her townhouse in this HOA community. After my mother passed away, I became more directly involved in handling matters related to the property myself and experienced similar challenges with communication and follow-through. In my experience, responses were sometimes slow or unclear, and several maintenance-related concerns affecting the unit did not seem to be addressed as consistently as we expected. Interactions at times felt combative rather than collaborative, which made routine matters harder to resolve than they should have been. Because my mother was an older homeowner navigating these issues largely on her own for many years, the situation created unnecessary stress for her. I'm sharing this feedback in the hope that the management company continues working toward more responsive and consistent communication with homeowners and their families, especially when residents are older and relying on clear, consistent customer support to help navigate HOA-related issues. read more

Your last and cheapest resource in miami. What can improve? Going out of business. No email responses, horrible service. Building falling apart and nothing is being done about it. read more

I can not complain about how the property is maintained as far as landscaping and maintenance but I have to bring up the extremely poor customer service from Yaremi Quintana and Nicky Jerez at The Cobblestone community. I've been an owner at Cobblestone for over 10 years. Office staff is unhelpful and then try to blame the resident for their lack of competence and laziness. Despite me being physically present in the office, they would only accept a change of mailing address through email. Trying to use the resident portal to change visitor notification number was impossible. I contacted their IT person, to perform a change. I received a verification email from IT telling me that it had been processed. That never happened, When Yaremi finally called me a few days later, she tries to blame me for emailing the wrong person and that "it had been processed" meant nothing. Several emails had to go back and forth before she would, or could, give complete, proper instructions. Very dissatisfied read more

Absolutely unprofessional and completely disrespectful. I clearly informed this company that I did not want to speak with my HOA representative (Julia), yet they blatantly ignored my request and put me in a conference room where she walked in. It's obvious they have zero regard for their clients' wishes or basic professionalism. I strongly advise staying far away from this company. read more

This is for real the Cuban-Mafia. Yeah, I said it. The trickle down effect of their hiring surely shows whom they are in cahoots with. There is '0' professionalism, though they attempt to fake that they are. Complete Micky Mouse - front. Here at Rimini condominium they have spent our $ and not done the repairs they have promised us. Clearly another assessment has been slapped our way, and we are at the mercy of their Ponzi scheme. read more

Headline: Unprofessional and Disrespectful Behavior from Property Manager I have had a very negative experience with Kristen Bracco, a property manager for Miami Management. She has been extremely rude and disrespectful in her interactions with residents. Recently, she informed people in our neighborhood that we should not use our one-car townhome garage for storage, citing her personal experience living in New York where she had enough space. This comparison is unreasonable and does not reflect the reality of living in our neighborhood. Most families here have 3-4 cars per household, and there is not enough parking available. Instead of understanding these challenges, Kristen was dismissive and disrespectful. To make matters worse, she had everyone's cars towed right before Christmas without giving any warning. Her communication was rude and unprofessional to me and many others she spoke to. The situation was made worse because the entire pool area was closed, leaving residents with even fewer parking options and forcing people to park on the streets. Some of us have lived here since these homes were built, and now she comes in "guns blazing," telling us how to live in our own homes. We feel like we are being targeted and treated differently because we live in the townhomes, which is unacceptable. We pay for a master association and an additional association, and it is unacceptable for a property manager to treat residents this way. Kristen Bracco needs to be replaced with someone professional who understands the community and respects its residents. read more

Literally the worst of the worst of all property management companies you'll ever encounter. They have no professionalism, hire all untrained staff and their security offices didn't make eye contact, stand up or treat guests with respect. Lazy lazy lazy read more

Juanita has great communication with the residents. When things need attention, it gets addressed quickly. I will a text message and an email. read more

My community, Spring Valley uses MIAMI MANAGEMENT to service our community. I recently had two issues to address concerning tree roots on the swale area of my property that had grown over six inches above the road in front of the property causing a potential hazard to people parking their cars in front of our property and getting out of the vehicles. The roots and instability of the area where the guest leaving their vehicles was jeopardizing their ability to get out of their vehicle and stand on solid ground. I emailed Kirsten Bracco at Miami Management and explained the above situation and included pictures. Within weeks the area was fixed eliminating the hazard. Ms. Bracco was was efficient and expeditious he organizing the necessary staff and personnel from the vendors to eliminate this issue. Every step of the way Kirsten would email me of the progress and follow through until the issue was most satisfactorily resolved. I received the same quick response after a letter that Ms. Bracco wrote to our entire community concerning an alligator that was seen in our lake system. She wrote a detailed list of protocols to follow if we saw it and included a warning about walking near the shore of any of the lakes. In the lake in back of our home were tall cats tails that were growing extensively along the shore. Ms Bracco again worked expeditiously to contact the vendors needed to eliminate the cats tails and avoid the potentially deadly possibility of the alligator hiding in the underbrush that the cats tails created. I am genuinely appreciative of the incredible prompt reaction and service to keep our residents and guests safe. Ms. Kristen Bracco should be recognized for her expertise in putting into action a plan with the vendors at her disposal to handle these two issues. Thank you for your efforts and time to eliminate these issues. read more

Juanita Gomez treated me with a racist tone and acted extremely unprofessionally when she reviewed my business. I cannot imagine how she treats her customers if she treats other businesses this way and posts inappropriate reviews without attempting to get the issue resolved in a professional manner. read more

Thankfully we are getting rid of Miami Management Inc since they have been very difficult to work with on multiple occasions. First issue was getting an ARC approval form approved that took over 6 months to realize the document was "lost" on someone's desk until several calls later. This time around the incredible finance department charged my bank twice of the same fee for the month and when contacting them I was told to speak to my bank about getting this resolved. Of course my bank resolved this by pulling back one of the charges but then the HOA followed up by refunding the OTHER payment and saying I owe the original fee + $25 for their mishandling of the HOA fees. If you have a chance to move to a property, make sure its not under this company its managed horribly and you will not get callbacks/email responses so good luck getting help. read more

Terrible customer service! Sarcastic reps that don't listen and have zero common sense

Zero assistance in my roof replacement application. Ignoring my messages, totally don't care. 5 weeks and counting, with no response. No professionalism in sight! read more

Absolutely terrible. This is for the Montclair Condominiums. This management company is TERRIBLE. The property manager, Rosanna is EXTREMELY unprofessional, rude and does not communicate ANYTHING. I was in shock the things that were said by this person in our most recent meetings, it's embarrassing. This management company is so hard to get ahold of, they never answer e-mails or phone calls. The worst of the worst. read more

Miami Management Leadership and Staff has taken a beautiful community and destroyed it, in a matter of 1 year. They are incapable of managing projects to the end, do not adequately supervise costly vendors, provide onsite staff with seemingly no training or professional standards, and fail to enforce rules and regulations (such as rampant, dangerous speeding). In fact, not surprisingly, it appears all they are good at is collecting dues and fees. If you want your community and property mismanaged to the point of measurable property value loss, Miami Management is your team. Otherwise, I suggest you look elsewhere for management. read more

Old playground taken out cause as per hoa it was rotten so they decided to cut the pipes leaving old pipes underground and now after 5 months still no playground and yes the pipes are still there underground!!! Who thought of this bright idea??? Amateurs lying sacks of s@&t read more

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We live in Welleby Shores in Sunrise and in early November of 2023 we woke up to our bedroom walls so soft our hand went through and touched the concrete wall this was all on a Saturday. We call water remediation company they came and we had to clear out our bedroom so they can bring in the dehumidifiers and fans to dry the walls. They discovered the cracks on the outside that was letting moisture seep through. We contacted our property manager at Miami Managment and made them aware of the situation. On December 5th I reached out again because we have not heard anything from them. They asked us to call our insurance to handle the matter. Our insurance denied this claim because this was Miami Management's responsibility to cover this due to their neglect of the building. It's now been 7 months we have tested positive for mold and no work has been done and now they are not responding to us. I wanted to list some names of the employees we have been in contact with and they know of the situation. Pauline Hayden Corinne Rivera Carolina Calderon The take this situation and my family's well-being as a joke and something to brush under the rug. It is horrendous how they have handled this situation especially paying $450 a month for absolutely nothing. Please do not ask me to reach out to customer service it's been over a month since they have responded to us. If Miami Managment would like to make this right call us with a date on when repairs will be made. read more

That company doesn't deserve ANY star at all. Customer service is horrible, they are quick to charge late fees. They do not do ANYTHING for my community but they sure are charging a lot. I would not recommend that company to anyone. read more

This management company has RUINED our community at Aquabella. They are hostile towards residents and homeowners, are unprofessional, poorly trained, inept at resolving issues. Our property manager Vera Rowe is low-brow, disrespectful, smug and cocky and her staff mirrors all these traits. MM gets paid big money from our association to do very little for residents and homeowners alike. Instead they focus on issues that make daily life insufferable for residents. MM should be absolete or be overhauled entirely with new ownership. As a decades long business owner myself I don't understand how they are still operable with such poor service provided and who could still possibly be retaining them for their "services". If your HOA has hired them, please know that it's a red flag that your association does not care about the fees you pay, your home, your rights as a homeowner, or your quality of life in your community. I will be selling shortly and woe to all that have to remain under their "management" read more

I have experience very poor communication from the management office and very poor follow-through with answering my emails. I have emailed them numerous time with everything that they had asked for including filling out the forms and pictures of what they need for replacing my roof. But all I get when I do get an answer, is we cannot open your documents please send it again. I had no choice, but to drive in person to their location to give them copies of everything that they had asked for to make sure that they cannot say that they have not received them. Unfortunately, they still came out saying that they needed more than what they had originally had asked for. Yes, they were very apologetic and very nice but that didn't help the situation. I wish they would have given us a complete list of everything they needed from day one. I hope this doesn't happen to anyone else in the future. read more

I work with Miami Management on a handful of properties and they're always one of the best and easiest property management companies to work with. Their employees (including Danielle Nazario) are always friendly and eager to help. I highly recommend them for all of your community's property management needs! read more

Were do I start. I have had the worst experience in my life. They ran credit reports on us that stay in your credit report for 25 months. We are home buyers not renters. The credit check came from renters.com. Lack of communication no interaction with home buyers. One person tells you one thing another tells you totally different. Poorly ran management company. We were in contract getting ready to close and all this paperwork popped up because someone at Miami management wasn't doing their job so they decided to change things in an instant and then make us rush around and get money orders fill out extensive paperwork only to get approved finally but have all paperwork except the approval be for renters. Extremely frustrating caused alot of undue stress. Then to be told that I was using someone else's ssn when they ran a background check and be rude about it in the same instance only for them to realize they typed it wrong I hope I never have to deal with them again. I do have to say once I was able to voice my opinion Sandra was great! Cannot speak for the rest of the company. There is so much more I can say but I wont. read more

Miami Management - Rental check by Miami Management when your buying a house. - Property Management Near Me - Sunrise, Florida

They do nothing for their money, except take the time to keep sending you notices that you owe them something. However, when you request a moment to go over the ledger with them, they never have a moment to sit with you, but they do have moments to send you emails that they're turning it over to attorneys. Terrible terrible. Terrible read more

Incompetence at its finest! No one answers the phone No one reads an email. If you go to their office be prepared to be hosed down with Lysol by the receptionist, who you will not be able to understand between the dated COVID plastic separator and the mask she wares makes her thick accent impossible to decipher. Be prepared to encounter a line of angry property owners who all agree that the people who work for this company are inefficient and incompetent. You will be asked to resend whatever documentation you already provided, despite you providing it to them the day before so be ready. Lazy lazy lazy read more

Absolutely one of the worst management companies I've ever had to deal with..they don't answer their phones, it takes days to get an email response of you even get a response, they send the wrong Applications, they don't follow up with people or the application process. It seems they are very on organized and if I could give them zero stars I woul. They should not be working with people who depend on them for a place to live, time sensitive approvals or any communities especially when people are waiting to move in and be approved this is important BUT NOT TO THEM...! read more

I had an HOA issue and called Danielle, the manager at Cascata in Parkland. She answered my call, took down the information, and resolved the issue the same day. She even sent me a follow-up email to make sure everything was OK. Danielle was courteous, prompt, and thoughtful. She's the best manager we've ever had. read more

Marcela Jansen was amazing at submitting my request and following up with the appropriate staff, however; the board is slow at meeting and approving requests ! read more

These people do not care about your living situation even though that's exactly what they are paid to do! My neighborhood has had issues with the roofing for years and there has been nothing done about it and every time we call there is never an answer. Straight to voicemail. I wouldn't trust these people with anything. I could go on with very colorful language to describe this incompetent company but I'll let their 2 star (too high) rating speak for itself. read more

The home owner association is nothing short of a nightmare. Their communication is abysmal; good luck trying to get a response from them. They seem to find joy in imposing arbitrary rules, extra costs and fines on residents. It's like living under a dictatorship. The fees keep increasing, and the services keep declining. They literally buy mulch. They do not run like an association in any way. You have to get permission for everything. They drive around to look at the neighborhood to send you a letter about something. The pools are filthy. The whole neighborhood is honestly garbage. I wouldn't wish this HOA on my worst enemy. Stay away if you value your sanity and freedom. read more

If i could choose a minus star i will. They are useless at the utmost level. call this morning to have a stickers to open the gate of the residence where i live, They have all my informations, they know i have been living there for a year. My car is new and i dont have the registration yet, i have proof of insurance, my ID and bill of sale,all at my address but no, they want my registration. I mean it means so much sense that i live at one address and will register to another one right ? Those people love to waste time and work as little as possible. Everything is a struggle and they do not care about their clients. We are just good to pay their charges. Stupidity and laziness will always amaze me. Please do yourself a service and choose another management company if you can. A resident of Fresno in Homestead read more

Excellent service!!!! Very knowledgeable in the business and new technology oriented.

They never answer emails, phone calls, if you have a problem, let god help you. But of course, for billing they are super strict, everything is very scheduled and organized so that if you are late for one day, they will charge you late fees. But they take months or they would never ever answer you. read more

Miami Management is an outstanding Property Management Company here in South Florida. The most important aspect of any Property Management Company is to have a good Property Manager. Here in our Community our Property Manager makes sure that everyone is abiding by the rules set forth in their HOA agreement everyone signs when they buy into their Townhome. To protect the look of our Community, Miami Management enforces the Town of Davie Ordinances and makes sure our residents keep their yards clean and in order. They do an excellent job of enforcing these HOA requirements that protect the resale values of our homes. Great Company, highly recommended. read more

Management pop ups- discarding personal property without regard. Nasty attitude by company and take forever to comply on fixing items.

Recently purchased a unit at The Lofts @ Hollywood Station which is managed by Miami Management. Our on property contact, Andrea Diaz has been amazing, between communication and assistance, one would hope to move in a building where the management actually manages. My wife and I have lived in several high rise buildings around S. Florida, New York and New Jersey and this management team, by far has been the best. I hope MM appreciates the job Andrea and her team does at our property because she represents them well. read more

This is the worst management Company ever. Everyone passes it off to someone else. No one ever answers the phone. Takes forever to get an email or a response. They don't check their properties at all, they send letters and they don't follow up whatsoever . I wish I could give them zero stars . read more

I posted this last year and nothing has changed - I am still experiencing very poor communication from the management office and poor follow though when there are maintenance issues to resolve. read more

Paola and her staff really simplified all my questions with the decal ,HOA monthly payments , and setting up the code to enter into the community. If I can give them more stars I would. They really do a great job. Just be patient and understand they deal with tons of other homeowners from different communities at a time. read more

We've been trying to call them for a over a week to get the status an an architectural modification and no one will respond to voice messages. Even worse, when transferred to the rep that services that area, his mailbox is full. That tells me he's not calling anyone back. Oh and btw they have an online message form, but that doesn't work either. Horrible service!! read more