I would visit my son often at his apartment. I was so impressed with the well kept grounds and…read moreprofessional of the staff. Christy Mayo the property manager was very impressive and extremly knowledgeable about the property and her staff. I notice when she took over the propert she has less staff in the office and maintenance people to sustain the property. However, the standards are maintained. I was so impressed I am now renting an apartment here and I love it. If there's an issue it's taken care of right away. I feel the corporation that employees this staff should feel pround to know that you have great people working for you. Other properties can learn from Ms. Mayo because she sets the standards for professiolism, integrity, and honesty. Whatever she says to better ones stay here it's done.

Nice place to call home! If you're searching, look no further ... stop by and ask for a tour and…read moreyou can even bring your pooch, too!

This apartment complex won't even put salt down for it's tenants to exit the side streets connected…read moreto their driveways. Tenants have been stuck for days. At least salt the streets connected to the driveways. The tenants can dig themselves out of their own driveways. This is ridiculous! Tenants should not have to ask or beg an apartment complex to salt the street inside the complex. The trash area has been cleared. I guess tenants have to hike through the snow to take out the trash because some of us cannot drive to the trash disposal area.

Very nice apartments. Love the size and floor plans…read more Very nice complex to get out and exercise.

WORST APARTMENTS EVER. My car was hit in their parking lot and they would not look at the cameras…read moreto see who did it. Several hidden fees that they do not tell you about. Nasty trash overflowing the dumpsters. Snakes and all kinds of insects take over because of the pond right behind the complex. So nasty. Stay away. Also, maintenance has a key to every apartment and they go in without your knowledge. My neighbor left for work one morning and forgot something and had to go back and while she was inside getting what she forgot the maintenance man walked in. She had no scheduled maintenance for that day and nobody called to tell her someone would be coming by. Very shady if you ask me. No privacy at all.

If I could give them a zero, I would. Terrible management. Always bugs in the units. Cheap…read moreappliances.

Beware of google reviews. They send out incentives for residents to give 5 star plus fake reviews…read more For starters peaking does not care about resident safety. The office is nice but there's only so much they can do. Everything has to be approved by corporate. Major ice storm and I've been stuck inside my unit over a week while the city is open. It's like a hockey rink and they won't remove it. No walkways. Dangerous. Gates open. Unsafe. Abby o Quinn , regional manager, has ignored all messages trying to discuss this issue. Be aware of this when looking to rent. Only one outside bathrooms for pool and fitness. If you have children this is difficult because the bathroom is separated by a fence . No refreshment stations like the picture shows

Ashley & Nicole has been very kind & professional in handling the issue I have been experiencing …read more I appreciate all of their efforts in solving the problem with empathy . Great place to live. Present Tenant

It's sad that I'm writing this review because the one right before it that I wrote was great…read more Until I wasn't given back my security deposit 6 months later. Emailed every month where Lorencia, Assistant property manager, said my money was in the form of a check being cut and sent via mail. Never received it. Every time I emailed for an update, it was check cancelled and resent via mail. I made sure they had my right address and requested via certified mail- but said it was sent. It getting anywhere.

I went for a tour today and Ken Moore was very professional, patient and presented possibilities…read moreabout considering this complex. Even though his day was extremely busy, he kept a great attitude and did not let anything fluster him. The area seemed quiet and well kept. I liked the space, amenities, and security.

After years of being a local homeowner (Almadale, Porter Farms, Woodshire), I began to feel like…read morehomeownership had run it's course for me, I needed a change. I decided to escape home ownership drama and the constant maintenance and HOA expenses and upgrade to worry free, comfortable, secure living and chose the newly opened Thornwood Apartments in Germantown, TN . Best decision I have made in years. The location is primo in the heart of Germantown and the center of Shelby County, and everything and anything is a convenient 2 mile round trip. To refer to this community as Apartments is somewhat lacking, as this is uptown, urban, upscale, convenience-oriented, first-rate apartment life. Personally, I chose a 3rd floor, south facing 2 bedroom apartment back in April 2019 and absolutely love everything about this place. I also run my business form home and the 2nd bedroom makes for a comfortable office and library. There were over 30 floor plans to choose from, which was allowed me to select a plan that really accommodated my needs. The amenities list is resident-focused, including regular social events, live music by the pool, community rooms and areas, a billiards room, pet grooming salon, aerobics room, a very cool pool and atrium, a full gym equipped with Life Fitness equipment that has a view of the pool, concierge recycle and trash pick up 3 days a week, fob-controlled secure doors and garage gate entry, assigned secure garage parking, a secure bike storage room , and more. I have to hand it to the management team here, as they are all very professional, well-trained, sincere, responsive and attentive to detail. They operate well within established community policy and procedures, which promotes the overall good and ongoing consistency for this property and community. The apartment home itself is well thought out by design -- 10' ceilings, very large closets and spacious bathrooms, you get a lot of light due to the big windows, a large 8 ' kitchen island, plenty of cabinet storage throughout, the bathrooms have ceramic tile floors that look like wide-planked hardwood with way cool walk-in showers. This is still a new, young property in development, a work-in-progress. Each day they seem to be completing areas and adding amenities and services. There will be gas grills in one of the other atriums soon. Walk to the park/dog park by the Bell Tower, eat or get take out at Newks, shop for the home at Bella Vita, dine at Moondance restaurant, which will open soon (by the owners Itta Bena, a 5 star-rated restaurant), walk across the street to the GPAC and the Germantown Athletic Center and a couple more restaurants are forthcoming. Come check this place out for yourself and make your own decision.

Horrible management experience! I have lived here for 5 years.. It is unfortunate that the company…read morehas a high turnover rate-- The current management is the worst to date. I have been wrongfully been charged excessive fees every month this year. I am currently considering calling the Germantown Detectives to get a warrant to look at camera footage because they will not reverse $250 pet droppings fee. I was not even at the property during the week of collection. Also, they towed my car the day before Christmas eve and I have been parked there for more than 4 years --right out of my own parking space. I cannot wait until til my lease is up.

The View at Shelby farms has been nothing but a wonderful experience over the years, well recent…read moreyears at least! Very beautiful and unkept property. The staff is friendly. The gym isn't extravagant but they do have plenty for you to use for simple workouts. Pool is absolutely a PRO. The pool is always CLEAN. Nice lounge chairs and mini tables as well as a grill outside. And nice comfy couch seating. The lakes are beautiful and clean. Lived here for about 7-8 years. Will miss it but did sure cherish them. Very safe property in the Cordova/Germantown pkwy area. Highly recommend. We never had any problems with break- ins or anything of that sort. Ever. This is a truthful and honest review, thank you to the view team and all you do. May God bless you guys. Continue the amazing work and making this place feel like home to many others.

From the owner: Convenience is key when you call The View at Shelby Farms home. Boasting expansive one and two…read morebedroom apartments, this community makes it easy to slow down, unwind, and take in the finer things. Imagine mornings spent preparing coffee in a gourmet kitchen, afternoons relaxing with a book while taking in lake views, and evenings cozying up the fireplace. The community offers its own exciting mix of perks including a swimming pool, a state-of-the-art fitness center, and a coffee bar. Additionally, conveniences like Wi-Fi in common areas and valet waste services add ease to daily living. With a prime location nestled on the edge of Shelby Farms Park, free fitness classes, canoe and kayak rentals, and beloved events like The Buffalo Run held annually are located right outside your door.

I have spent the last 60 days in a relentless, exhausting cycle of chasing down management to…read moreprovide the basic services I pay thousands of dollars for. My appliances have been broken for two months. Despite four separate maintenance visits, absolutely nothing has been fixed. It is a disturbing double standard: If I were one day late on my rent, the consequences would be immediate and severe. Yet, management feels entitled to collect premium Germantown rent while providing sub-primitive living conditions. They have completely ignored the Tennessee Uniform Residential Landlord and Tenant Act, which mandates repairs within 14 days. To add insult to injury, the maintenance staff--who have failed four times to resolve my issues--regularly disturb this 'quiet' community with an obnoxiously loud motorcycle that echoes through the complex. It is peak irony that the staff can find the time to rev engines and disrupt the peace, but cannot find the time to ensure a paying tenant has a functional kitchen. I recently renewed my lease, and I deeply regret it. I am forced to sacrifice my professional time to beg for basic living conditions while management treats my requests as an afterthought. This isn't just poor management; it is a total failure of professional ethics. Avoid this property at all costs. From 2025 The management is horrible. They are rude and act like they are doing you a favor by giving you an apartment to rent. They take several weeks to complete a maintenance requests. The apartments are outdated and they only look good from the outside. The managers will definitely kill your very little nice experience of this place. They are only nice to you until you sign the lease.

They are extremely slow on making repairs. The exterior of…read morethe apartments desperately need painting, having chip paint around all the windows and doors. I waited over three months for repairs to be done.