From the moment I walked in the door, I was treated badly.
I had recently (two weeks prior) had surgery on my left foot, but I was being seen for having dislocated my right knee. So I walked in with crutches. The receptionist told me to "stand there" while she checked if I had actually reached my out-of-pocket max. I told her that I couldn't stand for long because I was still recovering from surgery and other OrthoArizona offices usually tell me they will bill me later. She responded with "Just stand there". So I dropped off my credit card, told her to go ahead and charge it and sat down.
When I was invited into the exam room, the medical assistant informed me that they could not access any recent medical records and that the last x-ray they had of my knee was done in 2013. I showed her, through the Orthoarizona patient portal, that an x-ray of my knee had been done in November of 2018, and an MRI had been done in Septemeber of 2019. She looked again and angrily re-iterated that it was not showing in her system and that if my name wasn't so confusing, their medical records wouldn't be messed up. After 5 minutes of very stressful interactions, I was able to email the MRI reports to someone in the office, but since they still didn't have the x-rays, she decided to do x-rays on my knees.
She asked me to follow her to the x-ray room and kept telling me to hurry up on my crutches. When I arrived at the x-ray room, she pushed my knees against the x-ray and kept scolding me about not keeping my feet flat (remember, I had surgery on my right foot two weeks ago, so keeping my right foot flat was very painful). At this point, I was ready to leave, but I thought that the doctor might be able to give me some useful information, so I might as well stick out the rest of the appointment.
When the doctor came in, he asked why I came to see him. I told him that it seems that I may have dislocated my knee on August 24th. Usually, my kneecap dislocates, but the August 24th incident was worse. He told me to straighten my knee. When I told him that it hurt when I did that, but I could straighten it, he walked up to me and forced my knee down until it was straight. Then as he moved my knee cap around, he asked me which way my knee cap usually dislocates. When I told him I didn't know, he got in my face and started yelling "This is a simple question! There is a simple answer. Which way does it dislocate?" I repeated that I didn't usually look at my knee cap when it dislocated. I was more interested in getting it back in place. He yelled (still in my face) "It's your body! How can you not know which way your knee cap dislocates?" He then took out my x-rays and said "There is no damage to your knee. You have significant arthritis, but you have no floating bodies in your knee. Your not a candidate for surgery. I'm not even going to recommend an MRI." At that point, I stopped him and said "I already had an MRI. The report is in the file." He looked surprised, looked at the MRI report and said "You have significant damage. You apparently have dislocated your knee cap multiple times, I can see the damage under your knee cap. You did dislocate your knee in August, I can see a bone bruise, significant edema, and your tendons and ligaments are swollen. Well, how did you expect to do anything for your knee when you keep having surgeries on your foot!?" He then ranted and yelled for another 5 minutes and left. It was a horrible experience. I'm never going back there again.
Orthoarizona has some great doctors, and usually, their offices are amazingly friendly. It seems, from the other reviews, that he is a good surgeon. Maybe he is nice to the patients who need surgery. I don't know if they were horrible to me because I didn't need surgery, because I have a chronic medical condition, because I'm a woman, or because I'm Latina. I think a double-blind study should be done to identify the cause of his surly, condescension, patronizing behavior and his habit of treating his patients l(and probably the rest of the employees) like emotional punching bags. read more