This a great place, my grandparents are very happy with Palm Village. From them caring staff to the…read moreknowledgeable administration I get the impression that the clients best interest is always a priority. I'm glad that we found this place for our grandparents!

This place was great while my dad was staying here but during his last hospital stay out he passed…read moreaway. Now the part that upsets me is that they packed up his stuff and when my mother and brother and I finally had the courage to go through my dads stuff there were things missing. My dad's tablet which he loved and had memories and memories of photos on was gone. When we called to asked why the most we got was it wasn't on his inventory list which I can understand their side of the situation but at the same time all the staff that worked with him knew he had it they knew it belonged to him, the idea that someone took something from someone who just a 48 hours prior had passed away is just sad and inconsiderate, so make sure your loved ones inventory list is updated since that is the only way this place can keep they sticky fingered staff honest.

Facility is a clean and and inviting!…read more Staff are attentive to needs and concerns. My grands was very happy here and loves the community. Having a full time care center near her family made it easy for lots of visits too! She was here for a short time but enjoyed the rehab care services that helped her transition home. thank you kings nursing!!

I can't say enough good things about this nursing home. The staff truly go above and beyond to…read moreprovide compassionate, attentive care. From the nurses to the support staff, everyone treats residents with dignity, patience, and kindness. Communication with families is clear and consistent, and it's obvious they genuinely care about each person's well-being. The facility is clean, welcoming, and feels like a community. I'm very grateful for the amazing care provided here. Highly recommend! A big thank you to Flora the DON she is amazing and handles everything with grace

They provided such respectful compassionate care to our family member till their last moment. The…read morestaff treated all of our family with respect and we felt very confident with their care of our dad.

Tis is state of art facility, best service in Springville and Clovis locations. Employees are very…read morewell trained and professional, my uncle is verry happy with Sierra care in Springville location, it is vey beautiful location wit bedroom overlooking to the Lake. I want to thank Sierra care for providing such excellent service.

My experience was disappointing. When I arrived to visit my dad, the first thing I encountered was…read morethe Director of CNAs discussing a staff member being on a television show. There was no greeting or welcoming atmosphere for visitors or residents' families. In my opinion, management should spend more time focusing on supporting and recognizing the staff who are working hard every day and providing quality care. A more professional and resident-focused environment would leave a much better impression.

My dad was a patient there for one day they were supposed to help him cut his food help him eat. We…read moreshowed up and he was slouched. Could barely reach the tray and he was by himself he would call. No one would come terrible place even though it got a good rating I guess this is the best. The city has to offer. Nursing homes are terrible.

The care was excellent , my mom received while recovering from a stroke . Staff had many activities…read moreto keep her moral up and the physical therapist and nursing staff were so caring and personable . The care my mom received was stellar . The staff made such a difference in a very caring warm environment . The dining experience was wonderful also , I loved the extra effort coordinated either activity director and the chef to add some fun and joy to my mom and others recovering . I will be forever grateful for Morning Star and helping my mother at such a difficult time regain her strength and keeping her spirit upbeat .

My father was at this facility for about 4 months and he had nothing but good things to say about…read morethe staff and level of care he received. Special and sincere thanks to Valerie and her assistants who made sure my dad's needs were fully met

So far from what I hear about this place it's a horrible place to be in the staff is awful and…read morelazy. My friends husband died there for being neglected and left without being cared for. She would come in the morning or anytime of the day and he would be wet from urine his bed would be soiled and soaked. Disgusting . The food always cold . My neighbor is there now and he almost died from negligence. Friends went to see him and noticed he was not himself they advised the head nurse he needed antibiotics or something but she said he was fine. That night around 11 o'clock they called his daughter to say he was transferred to the hospital in icu where he almost died because they should have listened to the friends earlier. He was given antibiotics through IV fluids. Now he's back to normal. I don't trust this place don't put your family members here. I would not give any Star of if I could get away with it.

My father was admitted to this nursing facility for physical therapy after a leg amputation -- a…read moresituation where my family and I fully expected him to recover and come back home. Instead, he passed away here on October 1, 2025, at only 48 years old. Our family is devastated by the neglect and complete lack of compassion we witnessed from this facility. On the day he died, painters entered his room and asked patients to leave so they could paint, which led to my father falling. Shortly after, my mother--not the nursing staff--was the one who found him deceased. When she ran to alert the nurses, they did not act urgently. Instead, someone asked, "Who is the patient?" -- which is completely unacceptable in a full code situation. During the code, it became clear that the staff was unprepared and unequipped to handle a true emergency. They did not have a stethoscope or an Ambu bag kit available to properly perform CPR -- an absolutely shocking and unacceptable failure in basic medical protocol. When we went into his room afterward, we found my father's medications left sitting on his bedside table, including a pain medication that nurses are required to watch their patients take. This makes it clear that nurse Samantha did not even attempt to wake my father to ensure he took his medication. He may have already been coding at that time -- a heartbreaking example of the neglect he suffered. While we were being told that the staff had "done everything they could" for my dad, a group of CNA students stood nearby just staring at us, watching for our reaction. It was deeply inappropriate and incredibly insensitive -- no grieving family should ever be made to feel like they're being observed in their most vulnerable moment. To make matters worse, no condolences or compassion were offered. The nurse on duty, Samantha, displayed a shocking lack of empathy and professionalism after the incident. The charge nurse was equally unprofessional, offering not a single word to my mother or our family during this horrific moment. There is so much more I have not listed, because it pains me deeply that this traumatizing day even happened to my father -- and at a place that was supposed to care for him. Out of all places, we never imagined this level of neglect could come from a nursing facility. According to the California Department of Public Health, this facility received two citations related to my father's case: (1) medication compliance and (2) failure to report an unusual occurrence -- a serious citation that reflects noncompliance with state health and safety regulations. Unfortunately for this facility, my family and I, who work in the medical field, immediately recognized the events that day as major red flags. We trusted this facility with my father's care, and instead we experienced poor communication, substandard care, and a lack of compassion. Do better. I hope this facility knows that my family and I are not going to just sweep this under the rug. No family should ever have to go through what we did. I would NOT recommend sending your loved one to this facility.

Staff is good depending on the shift and the day. Food services is lacking severely. Not all of us…read moreare 60+ and want bland food. Ran out of linens and severly understaffed

1. The physician comes in 3times a week but will not call family members when we have concerns…read more 2. The food is disgusting. As part of your physically and mental heath this is terrible. 3. We had to request a new mattress, the air vents to be cleaned out due to large dust bunnies hanging out, & tv did not work. It is sad that they treat people this way.