I only had a small order. But when I walked in, I was greeted with smiles and warmth. Larry and Mel…read morewere both super helpful and I literally walked out of there feeling way better than I did when I walked in. Thank you for the laughs and all of your helpful tips. And thanks for going beyond the call with my multiple requests. It's not HOME BEAUTIFUL, but considering that this was my first backslash trim, I'm feeling mighty proud.

For an expert opinion on high quality materials, come to Cloutier. If you want poor service and low…read morequality products, go to Home Depot. We're in the market for a kitchen backsplash to finish our renovations. We got 5 samples of tile from Home Depot, most arrived chipped and broken. Not to be discouraged, we decided to nix the big box brand and shop local. My parents purchased their kitchen floor here years ago, and the service hasn't wavered a bit. Their showroom is extensive, and you're greeted upon arrival. Betty quickly honed in on what we were looking for, and took us straight to the section that could meet our needs. After showing her the granite we already have, she brought out several samples and a few that varied a bit from what we said we were looking for. Well, we brought a sample home, and the one we fell in love with was actually quite different than what we thought we were looking for! They have a huge array of products at different prices. Our selection just happened to be on the low end, at $11/sq. ft. Some other marble tiles we viewed were as much as $50/sq. ft. You definitely get what you pay for - $11 was a little more than we were looking at from Home Depot but the quality of the product and the service were so much higher at Cloutier, it's worth it!

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

Patrick Cassidy, was very polite, professional, and prompt…read more He and his son Christopher, were skilledon all phases of projects , respecting our property, and keeping a clean and safe work area. They designed and installed a stylish kitchen. We highly recommend them and their subs. Dan k ​

This review is long overdue! I absolutely love my updated…read morekitchen that was completed this past winter 2026, by Patrick and Chris. New cabinet doors, a resanding and sealing of my wood countertop, removal of old tile and Installation of new subway tile, installation of new flooring ,etc and all done with excellence and an affordable price! Chris is a joy to work with, I know of no other person in my life that likes my lists and does everything on them!! You're a great young guy with expertise at your craft! Great job, Patrick! Highly recommend Kitchens& Countertops Direct.

They came out and meausured and ordered a custom size door. They didnt account for the old door was…read morea different depth then they ordered. They obviously didnt measure wall depth which is something a door installer should always do. Now the door is worse then the one they replaced. Now they dont even want to stand by thier work. everyone who install doors knows its just not measuring door entry you have to account for all obstacles and st least tell the customer before u accept work. not just accept to get work and not do the work correctly. i called and they said the owner did the measure. Makes it worse. What a Hack!!

New England Home & Glass did an outstanding job fitting the perfect glass surround and doors to our…read morenew tile shower. From first contact through measurement and install the team was first-rate. Pleased with the finish and value provided.

Carpets of Cape Cod goes over and beyond to help their customers find the perfect rug. They have…read moreone of the best selections of carpets on the Cape. Jeanne is very knowledgable and provided amazing customer service. The installers were professional and took the time to place the rugs exactly how I wanted them. I am so happy to find a local business that cares about the customer experience and strives to exceed all expectations.

Purchased a stair runner from them two years ago. Great customer service and they work in your…read morebudget. Sadly someone dropped bleach on it. Within 48 hours I had a new runner installed. The owner gave me a great deal and got the installers right out. The installer was professional and nice. We had a great conversation. I'll go back to them for sure. They treat you like family.

I had KC reupholster my six dining chairs. They were delivered today and we just love them. The…read morefabric is perfect (thanks, Laura) and the pick up and drop off were hassle free (thanks, Ken). Laura was a great help and understood exactly what I was looking to do. I am expecting shades to be installed next week on our newly finished porch and I can't wait! Both projects done on time and at a reasonable price....win/win!! Eileen T.

The worst experience ever. Six months later I end up with the wrong product for the second time…read more Now they are trying to get it right the third time. One shade is still it installed incorrectly and the other is defective. I wanted to shop local. I could have bought these shades online for half the price and had them five months ago. Don't waste your time.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.