Moving our aunt to the facility was a perfect solution for all of us. We are out of state and she…read morebeing in Arizona was interesting. Exec. Dir. Wendy and staff made it incredibly easy and effortless. She had such a welcoming spirit and answered all of our questions. Very pleased with the top-notch facility with many amenities and kind staff. Finally, the apartment is lovely and homey. Auntie is settled and happy!

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.

My Father was the oldest resident 92, he unfortunately passed this year (2023)…read more The home is run by the Awandem Family , they are very good with their residents and run a very family style assisted living. The place is very professionally run and staff shows a lot of compassion. These folks go the extra mile to make sure their people are happy. I am forever in their debt over the great care they gave my father. Highly recommend this facility. Tony Mederos

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

Everyone in-house has been responsive during the assessment, intake and orientation period…read more Nursing/assisted-living community work seamlessly providing daily activities & dinning/snacks to help assure your loved one has the opportunity to participate to their desired-level of quality care. OT/PT can transfer w/ loved one for consistant care & companionship or on-site is available. This is a big life change for all involved. Transitions need time; it takes months to settle in to new surroundings. Encourage friends and family to visit, have a meal, watch a movie w/ popcorn in the theater room, participate in a community activity in the cafe or activity rm with your loved one. The Reception desk is A+ in welcoming, delivering packages, scheduling, work orders and medical transportation. My loved ones each enjoy meeting the other very welcoming residents, listening and sharing in life's experiences.

I went for an interview and the ladies didn't ask me very many questions. They didn't say we have…read moremore interviews and we will get back to you. I asked them when they will get back to me because they probably have more interviews and they agreed with me they gave me information to go to a caregiving school but wanted me to come in and interview even though I did not have my certification. They said that they will call me regarding the interview and I never heard from them. Very unprofessional. I asked them when they get back to me because they probably have more. I think it is the strangest interview I've ever had lol they would sit there and pause in silence didn't say much. I'm OK with not getting the job, but I'm not OK with their unprofessionalism.

Everything was going well until patients passing. Items were stolen from her room and shadow box…read morethe day of her death. Management would not get to the bottom of it. Very disappointed during a hard time in your life. Stop stealing dead people's belonging .

Mosaic Gardens personnel were considerate, professional and very much wanting the best for both my…read moremother and myself. They were attuned to her needs and to the support I needed. It was a difficult time placing her in a home but I was blessed with Mosaic Gardens understanding and efficiency.

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!