My family is very fortunate to have discovered The Cottages formerly Pacifica. My spouse had…read moresevere dementia with behavioral issues; and other facilities were not able to care for him and meet his needs. It was a blessing to find this facility with the help of a social worker. I met with the Executive Director, Erin who helped me understand the facility's approach to caring for its residents. She brought me a since of calm that I had not experienced since starting this journey with my spouse 3 years earlier. The office staff is professional and caring. The caregivers, nursing personnel and other staff are compassionate and always helpful. I no longer feared a call from an assisted living facility as I had in the past because I knew everything was under control, and my spouse was well cared for at all times by knowledgeable and tenderhearted personnel. As my spouse's condition deteriorated, everyone from office staff, to cottage staff were very kind and comforting. I routinely visited, unannounced, so I could check on my spouse. I found him well taken care of and happy during my visits. Hospice personnel who ultimately helped with the care of my spouse coordinated with The Cottages personnel, and my spouse was treated with respect and dignity. When he passed away, the staff were genuinely upset and empathetic toward my needs. I highly recommend The Cottages in Peoria AZ to care for your loved ones.

The community is amazing !!!!!!!!! I come from a big family and let me tell you this is the only…read morecommunity I will ever put my family members at! I have been in the community for two years with my grandmother and she has been taken care of so well that I rest easy at night. The Executive Director is an amazing woman that goes above and beyond for her community members. When ever grandma has something going on I am notified right away and the commutation is remarkable. The care team that works at the community are very educated and show they have great knowledge about dementia. I couldn't ask for a better community. THANK YOU PACIFICA

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

I was transferred from Boswell Hospital, Sun City to FREEDOM PLAZA CARE CENTER for additional…read morehealing and Rehab for a broken Hip. Everyone at the facility was EXCELLENT. My pain and discomfort was addressed by the staff and my stay was pleasant considering what I was at the facility for. My caregivers, Arsinio, Carmen and Molly were EXCELLENT. My case manager kept me advised of my coverage and my rights. At a time in my life, when I needed help the most, this was the right place to be. Thank you all for your dedication and knowledge. Bernadette....

Ask yourself what do you hope to find when you need to bring a loved one to a rehab care center?…read more 1. Clean - 10/10 2. Friendly staff - 10/10 3. Knowledgeable nursing care 10/10 4. Outstanding Physical Therapy - 10/10 5. Nourishing and flavorful meals, snacks available - 10/10 6. Lovely grounds for you to visit with your family and friends 10/10 7. Administrators who are easy to contact, understand the nuances of insurance and Medicare & Medicaid. 10/10 8. Location is central and near highway access in the NW valley. 9. Staff, I have to mention them again, a rehab is only as good as its staff/ 1000/1000 I'd love to mention them all suffice it to say we only had great care. 10. My husband is in great shape he's has been a Freedom Plaza twice now, both for Cardiac rehab. He's here smiling he knows what to do to keep him in good shape, Educating him was very important there were a lot of misconceptions. 11. My mother was 89 when she was there, and we're about to celebrate her 91st birthday she had done a job on her femur bone, they helped her learn to walk and strengthen her leg. Thank you so much. Again, it's awful when you're given a sheet of paper and told your insurance covers these facilities pick... IF YOU PICK FREEDOM PLAZA you've made a great choice for your beloved family member who is counting on you to be their advocate.

DANGER!!! This facility, once regarded as the top choice in the Valley, now poses a serious risk to…read moreevery patient. Staff dismissed repeated family complaints that their loved one wasn't right, refused to call 911, and by the time EMS arrived--summoned by the family--the patient's blood sugar had plummeted to a critical level in the 20s. Staff then withheld the EMS report because the family wouldn't sign an AMA form, despite the patient facing death within hours without that intervention. EMS responders noted they visit this place daily and urged filing complaints, with ongoing reports pending against the facility and the nursing board for nurses who endangered the patient via insulin overdose or alleged similar error. If you value your loved ones' lives, steer clear--YouTube reviews include audio of staff interactions and EMS warnings to families.

Cleanliness of facility, caring staff, location. The facility was surprisingly beautiful and well…read moreorganized. The fully functional gym with caring therapists was appreciated. This facility is a hidden gem in Glendale.

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

Unable to signed orders for a patient from the DON, admissions who told us "that's not her job",…read moreand Shelly who won't return our phone calls for the required documents needs per state regulations. Everyone sounds incompetent, and giving my community the run around.

My mother will be leaving North Park Rehab in Phoenix in a couple days. We, as a family were so…read morerelieved to see the great care daily given her and to all the residents. We were there daily and everyone of the staff is so kind and professional. She was there 17 days. Food was good. We celebrated her 92nd b'day in the nice dining area. We highly recommend North Park! Oh yes, Friday root beer floats and sundaes!!

I valued the opportunity to work for this facility and took pride in providing compassionate,…read morerespectful care to every resident. Unfortunately, my employment ended following a complaint that I believe did not accurately reflect my actions. What was most disappointing was that I did not feel I was given a meaningful opportunity to fully explain my perspective before a decision was made. My experience left me questioning the fairness and transparency and how disappointed i was with The Management of Nursing The (DON) there I hope the facility reviews its procedures to ensure that both resident concerns and employee perspectives are carefully considered.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​