I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

Beautiful property, attentive staff, wonderful feeling. Give great care to my mother. Highly…read morerecommend.

My mother has been a resident in the memory care unit at Vineyard of Surprise since the end of…read moreMarch this year. From the beginning, I repeatedly raised concerns about finding her prescribed pills on the floor, but nothing was done until I reported the matter to her case manager, who then filed a complaint with the state. Following this, I was told they would create a care plan to prevent further issues. Shortly afterward, Director Korina Izaguirre called me in an aggressive manner, claiming the complaint alleged that facility was not giving my mother her pills--an inaccurate and misleading statement. I explained that I had reported finding multiple pills on the floor multiple times, which meant my mother was not receiving them properly. My mother has also experienced numerous falls, sometimes remaining on the floor for over five hours before staff found her sometimes. This was raised to Korina Izaguirre multiple times. Additionally, residents frequently wander into her room, sometimes getting into her bed. Most concerning, a male resident has repeatedly entered her room and engaged in inappropriate and unsanitary behavior, including urinating in her closet and in her trash can. My mother, who is unable to speak due to a stroke and has aphasia, has been visibly frightened by these incidents (which I have on camera) . Other residents, including one with a dog (which my mother fears), have also entered her room. After I emailed Korina to request a solution--particularly to keep the male resident away from my mother's room--she told me in person she "didn't know how to respond" because "it's memory care," then never followed up. When my sister emailed again, Korina scheduled a meeting with us and the case manager, where she was again aggressive. We expressed our concern for my mother's safety and for the safety of other residents, as the male resident wanders into other rooms as well. Korina ultimately stated that since she could not meet our "requirements" of keeping my mother safe, she was issuing a 30-day notice for her to leave, which I feel is retaliation for voicing my concerns. Basic safety and sanitation are not unreasonable expectations, and Korina's dismissive and unprofessional responses--especially regarding a male resident exposing himself in front of others--are unacceptable.

I have been the legal guardian for my great aunt for the past 3 years. I needed to place her in a…read morememory care facility. After visiting several, I placed her in a corporate run facility. After months of watching staff turnover, temporary staff, and what I thought was a lack of empathy for their residents, I decided to move her. My search began again. I visited several facilities but could not find one I liked. Moonlight Manor, an assisted living facility with 10 residents in Surprise, was recommended to me. I met with April, one of the owners, and she gave me a tour. She took time to find out about my aunt and her specific needs. Each resident has their own room, bathroom, walk in closet, and patio. They even have a beauty salon. Home cooked meals every day with fresh fruit and vegetables. Both owners, April and Lizzy, and the entire staff have been wonderful. Sadly my aunt passed away recently. They could not have been more compassionate not only with my aunt, but also with our family. We were able to bring in hospice and stay with her in her room. My family will be forever grateful for the loving care my aunt received at Moonlight Manor.

From the owner: As our parents started to get older, we began looking for the perfect assisted living facility…read more After touring several places, we never found the right fit for our needs. That's when we decided to open up Moonlight Manor Assisted Living. We wanted to create a place where our community could find the peace of mind they deserve when it comes to caring for a loved one. Here, it's our mission to fill our residents' lives with joy and make sure they always feel at home. To ensure the best, we provide our residents with entertainment, games, activities, and so much more. Plus, with private rooms, bathrooms, patios, and storage, we still try to offer a sense of independence. No matter what brings us together, you can rest assured that your family member is in capable hands. Stop by or give us a call, and let us show you all we have to offer.

Absolutely wonderful group home. Debbie and Steve are two of the most caring, compassionate,…read morecaregivers I have ever met. Barb is great as well. My mom loves all of them, and I have peace of mind knowing that she is in the BEST group home in Surprise. Unfortunately, I have dealt with a few, but it led us to "Butterflies Are Free" and for that I am grateful.

From the owner: Our Business Provides Individual Quality care . Our Hope is that our residents will feel at home…read moreand Loved.

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!

The owner of A Paradise for Parents openly bragged about doing nothing to protect his elderly…read moreresidents and their families during a recent Covid outbreak at one of his facilities. This was in response to a tweet from the former US Surgeon General. Screenshots are attached to this review. The lack of action is in stark contrast to current CDC guidelines for nursing homes. Thousands of vulnerable people are currently dying each week in the US from Covid. This is negligent and he should be held accountable for any deaths as a result of this in action and open omission.

In all honesty, I've been into a couple care facilities. This one has treated me the best out of…read moreall. I enjoy the food. I enjoy the staff. Everything is very well taken care of and clean. I don't have to worry about anything. It's all taken care of for me by the staff and Hal.

Stay clear away from this place. The owner will set everything up and as soon as you pay for…read moretransporting and moving the patient there, she will change her mind leaving an elderly woman homeless! Also there is a hidden $1500 move in fee that you find out after the deal is set....

I would definitely take my grandmother or grandfather here…read more Food is amazing, staff is amazing and it's a Christian organization! What more do you need.

This facility is very deceiving. It looks very impressive, and the apartments are nice, but behind…read morethe scenes is a different story. Spoiled/old food served. There is a constant turnover of employees in the dining room/Bistro. Even the Chef/Sou Chefs have had too many turnovers. The wait service is terrible. Servers are constantly standing behind closed doors on their cell phone or just standing around instead of clearing tables. There is no sense of urgency when seating/serving residents. For the cost of meals, you can get a much better meal on the outside, but so many residents are stuck with what they have to offer. The delivery of meals is hit or miss. The meals delivered are always smaller than what is s erved in the dining room, may be missing items ordered, or are delivered cold. The concierge and full -time staff are okay, but have no sense of urgency if a resident has a problem that they have never dealt with

When I had to make the hard decision to place my dear friend into a place to be taken care of I…read moreheard great things about All Care Assisted Living. Well then I met Chip (the owner) and the fear was gone, what a kind understanding owner. I did not have an appointment I was just coming to look and Chip happened to be there. We sat down right away and started filling out the paper work. Everything work out well so we could move my friend in the following Monday. I visited many times and took him out for a drive, hair cut and lunch and he felt good about going back. Now my view on Lily the house keeper, cook, cleaner, entertainer and most of all some one you can go to with problems or even cry. Very dear lady. Thank you both so very much. Peggy Calhoon ( Hercules Ballas)

As an aging specialist I am so proud to know such an amazing senior care facility. This facility…read morehas over 10 years experience caring for Older Adults! The owner Chip wears his heart on his shoulders! The caregivers are so kind and cook such amazing meals. The Facility is very spacious and the suites are so amazing. If your looking for a Facility to take care of all your needs... this is it! I feel like home when I visit, if you move in here you will too.

Paradise for parents should be the standard for all assisted living. They are just beautiful…read moreawesome people who love to help people get healthy and live a healthy dignified life with proper exercise and a healthy diet. Thank you for making my day by being awesome people.

My father had been cared for by A Paradise for Parents for 3 years and I couldn't be happier. Nora…read moreat Royal Paradise has not only been caring, communicative and respectful with my father and the other residents. Many times they will have live music and the staff happily is dancing and enjoying the residents. I love the family atmosphere they provide. Many times they go on outings with the residents. They have gone to the local theater, painting parties, state fair, restaurants for dinner and my fathers favorite was Luke Days at Luke AFB to see the planes fly by.