My husband, daughter and I viewed a property on 2002 Smith Dr in Kennesaw and wow! We had a…read morehorrible experience. The driveway needs to be replaced before renting. The smell was absolutely horrid, my toddler cried and wanted to leave because of the stench and my husband couldn't even finish the tour! I cannot believe you all are allowing showings of the property with such a pungent odor and the driveway being the way that it is. After speaking with Tammy she informed us the driveway will not be repaired "...it's not in the budget..." for them to fix and the smell will not be eliminated until the property "...does not rent..." my family and I will be looking elsewhere. This house is 100% not ready to rent, especially not for the $1,400.

Terrible company to work with as a renter. Rented a private home from them. Every year they did a…read morehome inspection I would be complimented that my home looked amazing and looked like a model home. At move out they charge me crazy fees the same dollar amount as my deposit. They charged for a light bulb? Really? I can't wait to have my day in court with these crooks. Edit: 100% was a resident. Typical, deny even knowing the people you screw over. Classy.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Rick Flatford is the property manager for the house I'm renting. As a renter I can say that he is…read moreone of the most responsive and pleasant rental agents one could ever hope to have. He has been terrific at communicating with my landlord regarding repairs and other issues that arise. Most important, he gets back to me within minutes if not hours after contacting him. I have nothing but praise for how he has made it easy and stress-free to live here. Most reviews will probably come from landlords or homes sellers. But we renters may be the most impacted by how well property managers / agents do, so if you're thinking of hiring a property manager, do us renters a favor and hire him!

From the owner: Serving the Metro Atlanta area for 20 years. Available for all of your real estate needs, including…read moreproperty and portfolio management.

If this company was a person, in my opinion and experience, it would have malignant narcissistic…read morepersonality disorder. I'm still in shock over our experience. At 42 years old, I have rented multiple homes in Los Angeles and Atlanta. My husband has rented multiple places all over GA AND has owned and sold houses, land, etc. He has also owned his own very successful business for 25 years, paying high rent for his business in the heart of Atlanta. Not once have we ever missed ANY payments. Not once have we been evicted, filed bankruptcy, etc. We are ideal tenets. We are mature, responsible, clean, reliable, and because my husband gets up so early for work, we rarely make a peep of noise. We take very good care of any place we live and have had amazing relationships with past landlords (some of whom we are still in touch with years after leaving their property). We found the cutest little house in Marietta. We have lived in midtown for 8 years and decided that we wanted to relocated to the suburbs. This house was absolutely perfect for us. So, we contacted the rental company. This company. When we started the application process, we immediately knew that something was not right. They wanted every single account we have, including different savings accounts. This has NEVER been asked of us before. Normally, companies want ONE account and your SSN for a background check. NOT ONCE from LA to Atlanta have we been asked for this much information. It made us very uncomfortable. It felt like a HUGE invasion of privacy. At that point, we decided to take a look at some of the reviews. I was gobsmacked at the amount of negative reviews this company has, with a lot of the complaints saying some of the same things we were experiencing in real time. At that point, we contacted three separate attorneys in Atlanta to have them look at the application. All three attorneys gave us the same advice. First, this company was stretching the law in GA and in their opinions what was happening could be shut down and investigated if turned into the authorities. Second, all three attorneys told us to only give them ONE account. We were told that it is common for shady companies to try to spy on all your accounts in order to see where they can add on fees. Under no circumstances were we to give them more than one account. Under GA Law, you're only required to give one. We were told if we really wanted the house, we had to be very careful this company and keep our cards close. I sent an email expressing my concerns. I was very nice in the email but what I got in return was pretty nasty- a messages confirming that they did in fact need access to a checking account we use only for groceries, on top of all our savings account, and on top of the account we mainly use to pay rent, bills, etc. Oh, and they also needed credit card information. So, I called them. I explained that I wanted to talk to them human to human. After all, they're in a human based industry. When you're dealing with someone's home, you're dealing with vulnerability. You're finding someone a place that is their security and safety from the world. It needs to be handled with care. I thought surely if I speak to them, they will be understand where they're crossing some line legally and see it's an invasion of privacy to ask for ALL your information. When I got on the phone, I immediately said that I wanted to express my concerns with some of the yahoo and yelp reviews that I was seeing. Before I was able to get out the content in the reviews I was told that none of them are true, these people were slandering them, and the company was going to be suing the people writing the reviews for slander. First of all, you cant sue someone for slander if what the person is saying is true. Second of all, if you're trying to censor someone for telling their honest experience with your company, that's HUGE problem and truly speaks to YOUR dishonesty. If you don't want bad reviews getting out of hand, then don't do shady things to people that prompt them to take time out their day to warn others about their experience. And thirdly, I was being told that none of these reviews were true WHILE what these people were complaining about was actively happening to us in real time. This, dear reader, is the actual definition of gaslighting. Needless to say, we know they called our landlord to check out our history with them, they took our $150 application fee, but we have not heard anything for a week. My boyfriend emailed them, called them, text them, and we still have not gotten any communication on if we're approved or not. They are not doing the job they have been paid to do. Shame. BE CAREFUL. I wish we could just rent this house from the owner directly. Please do not give these people access to your private information. Protect yourself.

If you're looking for a property management company in Atlanta, DO NOT hire PSA…read more I've managed over 30+ rental properties across the U.S. and have taught thousands how to invest in real estate--so I don't say this lightly: PSA has been the worst experience I've had with any property management company in my entire career. They are not proactive, strategic, or partnership-minded. They collect fees and respond to tenant requests, but that's the bare minimum--and even that is done poorly. No preventative maintenance. No property visits. No accountability. I had properties that sat vacant for over six months with no leasing strategy, no feedback, and no urgency. These were homes that had never been difficult to lease--yet PSA made zero progress. The moment I took back control, those same properties were leased immediately. Even worse, they charged me monthly per-door fees on vacant units they couldn't lease--giving them zero incentive to do their job. It felt like a scam. Their negligence caused me to fail a housing voucher inspection, and they refused to take ownership. We had to step in ourselves, hire our own contractors, and clean up their mess--time and money lost. The final straw? Despite my direct request not to use self-showing lockboxes (especially with the rise in squatting issues in Atlanta), they went against my instructions and we ended up with squatters in two separate units. Not only did they fail to take accountability, they gave me the runaround about basic showing records and required attorney involvement to resolve the issue. On the customer service side, working with their team was equally frustrating. Myself, my husband, and my CFO were spoken to in an unprofessional, condescending tone repeatedly--especially by their operations manager, Michael. Instead of owning mistakes, he doubled down with arrogance. I had to escalate issues to the owner, David, just to remind them of their fiduciary responsibility. The property manager, Sonja, was consistently disorganized--losing keys, missing walkthroughs, and making excuses instead of offering solutions. If you're an investor who values professionalism, communication, and results--take your business elsewhere.

The worst. If you can avoid renting a house or property through this company I strongly advise it…read more Kathy Pecora (the woman who owns the company) hides behind her business and has everyone else do her dirty work. But everyone else is non- responsive, doesn't answer the phones, doesn't care about you and doesn't care about the well being of the renters. It's extremely unorganized, unprofessional and a joke of a business. Our experience with them was absolutely horrible and if I told every little thing they did this would be a novel. Do not work with them. THE WORST.

Incredibly short and rude to someone looking to rent one of their properties. When I asked a…read morequestion I was told "go to website". When I commented on their pet rent (which is the highest I've ever seen for any property) they said "yes. Sorry." Very very terrible experience- I'll gladly go elsewhere.

I am using Avalon to rent a home I own in Acworth.Carlos Vargas was very professional and was…read morealways prompt answering my questions and concerns.He is doing a great job and they should give him a Raise!!!

So far, I have worked with Mark he is everything I needed! He made managing my rental property easy…read moreand stress-free, and his knowledge of the local rental market is clear. This was my first experience with the team and I highly recommend him for anyone needing rental help. I am sure the rest of the team is wonderful too if they are anything like Mark was! Thanks again man!

This information is at the bottom of all of their properties "All residents are enrolled in the…read moreResident Benefits Package (RBP) which includes HVAC air filter delivery, our best-in-class resident rewards program, identity protection, and much more! More details upon application. This is a "JUNK FEE" Fee REQUIREMENT and is paid to a third party. There is a monthly cost for this of $39.00 or $27.00 depending on the package chosen by the resident. If you go to their website to see the requirements to view the property, you will read that you have to provide LINKED bank information. In other words give them open access to review your account. "AVAILABLE NOW | SHOW: LOCKBOX VIEWING INSTRUCTIONS: Home is available to view, visit our website to schedule your viewing TODAY!" You are expected to pay $250 just to have your application reviewed in addition to $75.00 for submitting the application itself. "All Applicants MUST meet our BASIC QUALIFICATIONS $250 admin fee per lease, once accepted Application Fee is $75 / Applicant (all occupants 18+ Must Apply) Application fees are non-refundable;" Pets: For some of their properties if you have a pet you have to register your pet with a third party pet screening company that will require you to pay an annual fee for this screening as long as you rent the residence. Keep in mind that you would NOT be the only one applying for this residence. You may be among several others who have paid the $250.00 admin fees as well as the $75.00 application fee; who do not get chosen to rent this residence.

I'm writing this review from an OWNER who is having the agency MANAGE our rental. This place has no…read morebusiness handling owner rentals or renting the house out to tenants. We purchased this home in 2019 for my brother. In 2021, my brother had to move out of state, and we decided to keep the house, and rent it out as an investment property. This company has completely destroyed our home. In THREE years, we have had no less than FOUR evictions. After reading through the reviews, I see that they require a portal to pay rent, and that portal rarely functions...hence the constant evictions. This house is in a nice neighborhood, and every single time they have evicted a tenant, we have had "squatters" more or less move in and destroy this house. We are then billed for THOUSANDS of dollars to repair walls, fix/clean/replace carpets, etc. THIS MANAGEMENT AGENCY WILL NOT VALUE OR CARE FOR YOUR PROPERTY. They literally do not care about the owners of their home nor apparently their tenants. I read one review below where the young lady mentioned the home owners coming by to look. I 100% understand WHY, and can and will tell you!!! Because the owners of the houses are also getting scammed!!! We are being fined by the HOA constantly because this management company is not maintaining the properties! We have also gone by our property to see WTF is going on. When you rent out your investment property, you understand that you are going to get an occasional eviction, but this many evictions in such a short amount of time is complete and total NONSENSE! We were notified in late February that they had approved and moved in new tenants. TODAY, April 12th, we just received notification that they are starting ANOTHER eviction process. To EVERYONE looking for rental property, LOOK ELSEWHERE. This place is not legit. They are shady, and if this is how they treat the properties they are maintaining and the owners of those properties...they don't give a crap about you, as a renter. To anyone who may be considering using this management company to manage your rental - DO NOT EVEN TNINK ABOUT IT!!! They have completely devalued our investment property, and they have charged us, the OWNERS OF THAT PROPERTY, thousands and thousands and thousands (we're talking about $20K+) of dollars to do so (and it seems they are doing their same to our tenants!!!) You'd be better served to rent a crane and a wrecking ball and just destroy your own investment. Or, simply pile your money up, toss a match on it, and warm your hands by the fire. There is NOTNING legitimate about this agency. Honestly, I would bet that even "Michael's" picture is fraudulent and fake. If I could rate this company with negative stars, best believe, I would do just that. READ THESE ONE STAR REVIEWS!!!!! READ THEM YALL!!! DO NOT USE THIS COMPANY TO MANAGE YOUR INVESTMENT OR TO RENT YOU A PROPERTY. When the ONLY positive reviews a place has is from their "employees", that says A LOT. What's even worse is that even some of the fake employee reviews can't even give this grimy company a five star review. RIDICULOUS!! Also, heads up...they changed their name to "PURE"...it's the SAME people, same freaking company, same BS. RUN FAST!!!