AVOID THIS BUS COMPANY AT ALL COSTS!!!!!!…read more The incompetence of this company's management, staff, and drivers on the day of my daughter's wedding caused us angst, anger, and exasperation, not to mention we lost an hour of the wedding reception on that evening this past September. My daughter contracted with United Bus to have three coach buses transport 56 people each from a hotel in Alexandria, Virginia, to a wedding venue in the Mount Vernon area about 20 miles away, then back again after the reception at 11 p.m. on September 14, 2019. Allowing for a 20- to 25-minute drive, we figured the passengers would board between 4 and 4:15 p.m. and arrive at the venue no later than 4:50 p.m. The ceremony was scheduled to start at 5 p.m. So at 4 p.m. on Sept. 14 at the Hilton Old Town Alexandria, how many United Bus Charter buses showed up? One. When did Bus No. 2 show up? At 5:20 p.m. When did the third bus show up for the 4 p.m. pickup? Never. A comedy of errors and incompetence left nearly 100 guests waiting in the hotel lobby, so our wedding planner and her assistant quickly set up an Uber code tied to my account to start ferrying guests to the venue as they waited for the second and third buses to arrive at the hotel. Some guests used the code, others just paid themselves, and by the time Bus No. 2 arrived - 80 minutes late! - only seven guests and the wedding planner assistant were left. This 55-person bus departed with eight passengers at around 5:30 p.m. and arrived at 5:55, so the ceremony didn't begin until 6 - one full hour late. This hour delay caused the reception - scheduled to begin at 7 p.m. - to start at 8, meaning we lost an hour of the reception, a full 60 minutes of fun and laughter and dancing, because the venue could not extend beyond 11 p.m. because of noise ordinances and worker considerations. THERE'S MORE: After the reception, there was another bus issue. The third bus finally had arrived, so three buses were lined up in the parking lot, packed with our guests and ready to take them to a bar in Old Town Alexandria for an after-party. One bus departed on time, a little after 11 p.m., while the other two buses idled and prepared to leave. But one of the buses, driven by the same woman who was 80 minutes late for the afternoon pickup, took the wrong exit lane and could not navigate a left-hand turn out of the parking lot - in fact, she hit a fence with the bus, causing damage to the fence and the bus. Then, to add insult to injury, this incompetent driver was unable to back up the bus correctly and maneuver it to a point where she could make a right-hand turn to loop around and take the correct lane out. Her bus blocked the third bus from departing, so 100-plus guests were left stranded on these buses FOR 45 MINUTES! Finally, the driver of the other bus had to get out of his vehicle, take the wheel of her bus, and back up her vehicle so that his bus could get through and her bus could make a right turn, loop around the parking lot, and take the correct lane to finally get out of the lot. Yes, this company's bus driver was unable to maneuver her vehicle in reverse. Beginning on Monday, Sept. 16, we began emailing and calling the bus company to get information on how this situation unfolded and to request a full refund. These efforts were met with more unbelievable incompetence from the company's staff. First, we were told the company's owner was out of the country, unreachable, and would be back "next week," meaning the week of Sept. 23. We eventually found out that he was indeed reachable and had access to the internet, yet he was unable to send us even one email from his account? To say something like, "I understand your frustration and will deal with this when I return from abroad on so-and-so date." In the meantime, the wedding venue sent an email to the United Bus representative who had facilitated the contract, and her response was laughable and almost unintelligible. This response led the wedding venue to ban the bus company from its site, saying, "It sounds to me as if your company owes this family some compensation for the situation they had to endure regarding the timing and professionalism of your drivers. With regard to our venue, we will not be allowing United Bus back at our property as a vendor, and will be informing our clients of this." We continued to call and email the company and were met with more incompetence and delay tactics. "Next week" become the following week before finally the owner picked up his phone. After some back-and-forth, the owner said that he "wasn't proud" of his company's performance that day but would not be giving us a full refund as we requested. In the end, the United Bus owner offered less than a one-third refund, and after consulting with a lawyer, we decided to accept the offer rather than deal with this incompetent company any further. All in all, I would STRONGLY suggest not using United Bus Charter for any reason.

Do not use this bus company!!!!…read more We were guests at a wedding and 2 of the buses did not show up to transport the guests with no calls/warning. The guests were stranded and had to take Uber's to the wedding which caused the wedding to be an hour late and the couple lost an hour of their reception. Then, after the wedding, the bus driver on our bus got stuck because she couldn't make a turn to get out of the venue. We were stuck on the bus for an hour while she tried to get out. People were throwing up on the bus because they were so carsick from the jerky driving going forward and backwards trying to get out. It was a nightmare situation and to make matters even worse , the owner gave the couple a (laughable) partial refund. Not only should they have given a full refund but an apology would have gone a long way too. I highly encourage you avoid their services and find a company that has better ethics and management. Also, Gregor L.'s review is someone at the bus company who is trying to balance out the negative reviews. The sketchiness of this company continues.

Private DC tours offers an opportunity to travel in a Sprinter van with your family. It is…read morecomfortable and easy to see sights along the way. We were able to choose where we wanted to go. Our guide was informative and entertaining. It was a great way to avoid driving around DC by ourselves.

We thought we would be able to see all the monuments in a day. Silly me. I was told the busses…read morewould come by every 10-12 minutes. First stop. 25 minutes. The company did send a minivan to pick us up and delivered us to the first bus stop. We did ok, until we got off then were told that the busses weren't running on schedule. Another 25 minutes. The day was a complete bust. Should have hired an uber or taxi to get around.

First, the 7pm Black loop is TOTALLY WORTH IT. Its cool enough, and includes 2 stops…read more They gave us too much time at the Dr King memorial and too little time at the Lincoln memorial, but seeing DC from 7pm to 9pm is the way to go, imho. But if its a hot or muggy day, the photos of smiling passengers will not be indicative of your red/blue line experience. These buses have no A/C, and if you want to sit al-fresco and its a sunny day, you'll be just as sweaty. Think: "summertime Alabama prison bus experience" and this will meet that expectation.

We got a 24 hour ticket and upgraded to include the evening tour. There was no mention of a…read morererouting due to road closures. We should have thought about it. The guy told us to get on the bus and stay on. It would do the red line, then the blue line. We could then do the evening tour. Okay then. Off we go. Finished the red line, and we're told to get off the bus. What? Last bus is at 4:30.. not what we were told. Not happy. We went on to the evening tour. I'd say it was pretty good. I did enjoy that parts of this tour. Didn't enjoy the "stories" so much. Would have liked more history. We got the bus the next morning and went to Arlington. When we finished we went to the stop, not such great bus timing. Their brochure said buses come every 15 minutes. After an hour of waiting we tried to contact BB to see what was going on? They do not have a phone number that works. There is an email address that stars it will get back to you in 24 hours.., what? We waiting over an hour and gave up for an uber. We did get another email telling us there are delays due to events. This is not okay we when have paid for a 24 hour pass that is not usable. All in all, our 24 hour pass was good for 3 hours. Reason for this? Maybe because only two buses run on Sunday. So unless you have the time to wait two hours for your next bus, it's not worth it! Do not use this service!

My boss was traveling from Chicago to D.C. and wanted to use a minority or woman owned car service…read moreto transport him to and from the airport. When I research car services on Yelp, I found that Monumental Tours was woman-owned and offered the cheapest rate of all the car services that I found. From days before the pick-up date to the drop-off, Monumental Tours was nothing short of AMAZING. Abe was sure to check-in on location of where my boss was to be picked and also notified of me his driver each time. Abe was very courteous and professional. My boss was highly satisfied with their service. I recommend Monumental Tours anytime you're in the D.C. or surrounding area(s). They also provide private tours in luxury vehicles as well. They are the ABSOLUTE BEST! I wish I could give them 10 stars. :-)

From the owner: Monumental Tours, Inc. is the premier sightseeing tour agency in Washington, DC, offering a wide…read morerange of private luxury excursions for groups of all sizes, from intimate gatherings to grand events. Led by knowledgeable guides and conducted in premium vehicles, our carefully curated standard day, night, and customizable tours showcase the vibrant history, iconic landmarks, and captivating stories of Washington, DC's diverse neighborhoods. Highlights include our popular Cherry Blossom tour, the Gettysburg Battlefield tour, and our Monumental Moonlight tour. With our exceptional service and personalized touch, Monumental Tours ensures an unforgettable and enriching experience for every guest.

The trip was great,the driver was great and the bus did fine.Unlike fiery travel and tours who…read moreshould be fined for even being on the road.The owner-Lynette Thomas is sneaky,a liar and does not take care of her equipment.After using her a few times locally,me and my group wiped our hands of her and her buses.GOOD RIDDENS

I've been coming to this dispensary for over 5 years, and unfortunately the quality has gone…read moredownhill while the prices have continued to go up. The products are no longer as consistent as they used to be, and I've noticed a significant drop in quality compared to what they offered in the past. It's disappointing to pay premium prices and receive products that don't meet the same standards. I used to recommend this place to friends, but I can't do that anymore. I really hope management listens to longtime customers and focuses on improving quality instead of just increasing prices.

These guys are awesome! I was planning a birthday wine tour for a group of 35 and DC NY Tours was…read moresuch a pleasure to work with. Michael was especially helpful and super easy to work with considering we had a huge group and this was my first time planning something like this. Our driver, Marshall, was equally exceptional and we couldn't have asked for a more perfect, fun, hilarious, and patient driver! He made the birthday wine tour even more enjoyable. I highly recommend this company for your transportation needs as everything went so smoothly.

From the owner: DC NY Tours offers premium transportation and private tours in the Washington, DC metro area…read more Whether you're looking for a luxury black car service, spacious buses, or private tours tailored to your interests, we provide top-tier experiences for individuals and groups of all sizes. Explore Washington, DC with ease—choose a private tour with a knowledgeable guide for in-depth historical insights or opt for a self-guided experience with a professional chauffeur. Our services cater to families, corporate travelers, and VIP clients, ensuring comfort, reliability, and convenience. From iconic landmarks like the White House, Capitol Hill, and National Mall to hidden gems, we personalize every journey. Need transportation to airports, events, or conferences? Our fleet is at your service, offering seamless rides with exceptional customer care. Experience DC on your terms with DC NY Tours—where luxury, professionalism, and flexibility meet.

We had an amazing experience on this Korean walking food tour in Annandale! We went with my wife…read moreand another couple, and it turned out to be such a memorable experience. The tour guide was incredibly knowledgeable and took the time to answer all of our questions, which made the experience even more engaging. She also came up with some really fun games that helped everyone interact and made the tour feel very lively and memorable. I've lived in Northern Virginia for almost 30 years and have always been fascinated by Koreatown, but this tour gave me a whole new appreciation for it. The food was fantastic, and the overall experience was fun. You can really tell this is a great, well-run business--the owners clearly care about creating a high-quality and enjoyable experience for everyone. We would definitely recommend this tour to anyone, whether you're local or visiting. We are already planning to do it again for a birthday celebration!

Mina was an incredible guide through a walking tour of five Korean restaurants in Annandale…read more Everything we ate was delicious, Mina was so much fun and taught us so much, and we had a fantastic time. I would Recommend this tour to anyone! And if Mina ever does a Korean dessert tour, I will definitely sign up!

We had the most incredible experience with Spirited Tours for a bachelorette/birthday party! Doni…read morewas absolutely incredible to work with during the planning stages. She made sure everything was in order and perfect for our day. Our guide Andy was phenomenal! He was very knowledgeable about the different wines and provided lots of great information and struck the perfect balance between amping up the party vibes and stepping back so we could have a little girl time. Everything about our tour was a great experience! You absolutely cannot beat the door to door service. I will definitely look to book with them again for future events or just for fun to see the other wineries/counties they partner with!

My husband and I had a blast on this tour. Beth our guide was so knowledgeable about the various…read morewines local to the region. It was so nice to get to explore virginia wine country and the local community. Recommend this to anyone looking for a fun date idea in the DMV area!

Congratulations on earning the first negative review I have ever left! We booked a 55 person bus…read morefor a bar crawl on 12/13/25. The bus did not show up at the scheduled time. When we called, the dispatcher realized that they had mistakenly booked the bus for the next day (An honest mistake based on the comments they put in the invoice however we had agreed on the 13th and had multiple emails stating that). The dispatcher was very helpful in the matter and was able to get us two 30 person buses to our location 2 hours after our scheduled departure so that the day was not completely ruined and we appreciated that. That alone would not have garnered a negative review from me, I get it, mistakes happen; but how you respond to those mistakes is what matters. So when I called during the week to hopefully get some form of reim or at the very least an official apology for the mistake, I was ignored! Five texts left on 'read', multiple calls not returned, multiple emails not replied to. Not once did I yell at anyone or give anyone a hard time, I simply stated that we did not receive the service that we paid for and I was hoping for some sort of refund or compensation for the trouble. Complete radio silence from the company. I don't understand what I did to earn such a disrespectful unprofessional (non) response. Be cautious to anyone considering this company, they use Zelle for their transactions and so when they make a mistake you have no way to get your money back and they refuse to take accountability for their mistakes.

Flagship Tours has been my go to company for years!! Mr. Stocks was extremely professional and an…read moreoverall great guy. They were able to offer outstanding customer service and their pricing is very competitive!!!

We had a fabulous time on our Wine Tour with DiVine Wine Tours this weekend ! I found DiVine Wine…read moreTours online when planning my sister's Bachelorette weekend getaway in Leesburg. Booking the tour was easy, I did it all on their webpage. Communication prior to event with DiVine staff member Amy was clear and concise. I was confident in the plan , the lunch orders, the schedule etc. I love how the tour made the day easy and relaxing for us! Melissa picked us up promptly at our AirBnb Cottage. Our first stop was Zephaniah Winery. It is a sweet and gorgeous family operated business. The family is super friendly and amazing! We adored talking to Bonnie! She shared about the history and also we admired her colorful flowers she has planted all around. The wines at Zephaniah were exquisite! Our second stop was Williams Gap Vineyards. It was definitely a beautiful ambiance with friendly staff. We loved how cozy, innovative, and spacious the place is! Melissa was an amazing tour guide! She always checked in on us, made sure all was going great, she took great pictures of the special day! I highly recommend DiVine tours!

For my 40th Birthday, I booked DivVine Wine Tours and it was an amazing experience. First, the…read morebooking was easy and Amy was super responsive. We had some last minute additions and she was very accommodating and efficient. Once we were picked up by our driver, Natalie, we were on our way. She was timely and communicated with me ahead of time. Additionally, she was accommodating to my demanding group who needed temperatures adjusted (this was early August) and music selections (she asked if anyone had a playlist). All of the vineyards were immaculate. The last vineyard had not updated their records to reflect our late additions, but that was not on DiVine. Pictures were taken, Natalie engaged without being creepy and communicated throughout the tour. I honestly cannot wait to do this again.