This is my favorite eye care Drs office and place to get glasses. My prescription is always…read moreaccurate. My glasses are always perfect. I always request that a film coating not be placed on my glasses. They are the only one that fulfills my request. It peels off after a few years. I like to keep my glasses longer than that.

Don't take children to Dr. Lloyd. He has no idea how to talk to them. Just one example: He asked…read moremy 3-year-old to tell him whether the left or right side was clearer. Who does that with children? That was only my first problem with him, with my 3- and 5-year-olds. I also have a 16-year-old who is developmentally delayed. She cooperated fully during her exam, doing everything he asked her to do. He told me afterwards, "I think her prescription is a little off. I don't think she sees very well at all, but she has Down Syndrome, so it doesn't really matter." I got him to refer us to a pediatric optometrist so that she can have ANOTHER exam and actually get a pair of glasses.

The doctor pulled my eyelashes that grow in toward my eyes. He actually got them all unlike the…read moreprevious doctor.

Customer service sub par and rushed. Non responsive to emails. Better customer service to be…read morefound elsewhere.

Wait times are consistently horrible, and patients have to wait over an hour beyond their…read moreappointment times. The eyeglasses staff also seems to be commission-based, as one of the employees got angry when she found out that I purchased frames from a cheaper competitor.

As an update to my 2023 appointment for new glasses: I recently had an eye exam at another facility…read moreand was given a new prescription that was supposed to be a minor tweak on my current glasses. I compared the new prescription to my latest prescription and it seemed more like a major change instead of a minor adjustment. Not being an expert, I went ahead and ordered the updated lenses from Rome Eye Care. When they came in and I put them on, the vision in my left eye was good but I could see better out of the right lens without the glasses. I figured I just had to wear them for a while to get used to them. After two weeks of constant wear, my vision was not any better out of the right eye. I returned to Rome Eye care and they read the lenses on their machine and confirmed they matched the prescription I had been given, which I figured they did. They agreed with me that the new prescription was a major change from the lenses I have been wearing since 2023. They said I should go back to the original clinic and have them recheck my eyes. The original office I went to could not give me a repeat exam until June. I let Rome Eye Care know that I wouldn't be back anytime soon so they weren't expecting a quick return. The very next day they called and said that Dr. Reeves said for me to come in and he would re-examine my eyes. A new exam was performed and it was found that the prescription I was given by the other optometrist was over corrected for the left eye and was even a bit stronger than I needed for the right eye. During his evaluation he was able to correct my prescription to give me 20/20 vision. I know this is kind of long, but the people at Rome Eye Care center are really great. Based on how quickly they accommodated the exam and the expert treatment I received, I will probably use them as my primary for eye care.

Love Dr. Douglas! Very knowledgeable…read more Spent time with me and addressed my concerns Great, friendly, pleasant staff

I've been going there for several years. The always take good care of me since I have cancer…read more(multiple myeloma) and have also had cataract surgery on both eyes. I have me problem getting an appointment the works with my schedule.

I've been a patient since I was a child, of course Dr Hicks has retired but my family and I are…read morestill patients. The past few years they have left good impressions and fixed our glasses even when they didn't have to. They've been a godsend.

Love that they are so friendly and so welcoming they definitely deserve a five star rating…read more. Denise Rash

Was treated extremely rudely from the staff. Have till yet to get my glasses after 3 weeks after…read moreordered. After 6 phones calls to the office being treated rudely everytime. Was now told it'll be 7-10 more days before I get the glasses.was told to be grateful that I'm getting them at all. That they don't make money on glasses they done it as a favor to me. Spoke with the owner concerning the way customers are being treated. She defended her employee. And that she does not want any of CSX railroads business anymore. So if you want to be treated extremely rude and disrespectful. And don't care if you need your glasses in a reasonable amount of time or who knows if I will get them at all now. Go see these folks they won't help you out!