This is an upsetting review that I must make...The salon itself is very beautiful and the staff overall are very friendly, talented and welcoming. However, a recent interaction has left a very sour taste with this studio. Two years ago, I contacted a stylist at this salon to help bail me out of a bad coloring that I received from a stylist at another studio. She did a FANTASTIC job and had done a great job consistently since then and has been my stylist for the last 2 years. However, during my last visit to the salon my hair did not come out the way that I wanted and there were some very obvious issues with my hair (sections of my roots where a different color from others, pieces of my hair that frame my face were bleached and not toned down and now look orange/yellow) also my hair had gone from a very cool icy blonde to a very gold/yellowish color. As you may imagine, I was very upset with this and politely asked for it to be corrected. The Stylist attempted to correct it and while I did leave the salon thinking it looked better, I still wasn't happy. I sat with the hair for about a day or two and tried contacting the stylist about getting it corrected and was met with silence. I decided to contact the salon via private message (Instagram and Facebook) to see if another stylist could assist me and I even offered to pay. The original stylist saw the message and then offered to correct my hair further. I went in a couple of days later and my hair was attempted to be corrected once again, and again I left with a smile on my face and thanked her for her help, I still was not 100% happy as it still wasn't right, but close enough. I had attempted earlier this week to try and make an appointment with another one of the talented stylists but was quickly told no and that basically no one wanted to work with me. They informed me that i would need to contact my original stylist and she would be willing to reschedule my appointment with me and so I attempted to contact them, only to be met with a "ghosting" by them and the salon. This has confirmed my long time thought/belief that because I am not one of the very pretty skinny girls that they post on their Instagram, that they just tend to do "good enough" work and just phone it in when it comes to my hair. I do not think that if I was one of those beautiful skinny girls that I would have left the salon with my hair looking the way that I did. I would also like to reinforce that I was very polite about this and that I do not think me asking for my hair to be corrected, is wrong. I was not rude or obnoxious about this at all, so the very high school response that I am receiving from the salon is very disappointing. I hope that the salon can change, and this doesn't happen with everyone else, but this has long confirmed my thoughts about not being welcome there. The stylists are all very talented, but be aware that if you do not fit their mold, they will most likely give you "good enough" service and not the service that you are paying or hoping for from the pictures they post. read more