My family loves our 2018 hot tub, but it was leaking badly. I thought this meant somehow removing…read moreits carcass from our backyard and purchasing a new tub. However, Tyler, a wonderful technician and a true gentleman, repaired our tub and restored it to its once pristine condition! I am a retired member of the Canadian Armed Forces and now an Anglican Priest. Throughout some 62 years of working with fine young men and women, I would rate Tyler in the top 1%. He is that good! Moreover, the staff at Twilight is first-rate. I congratulate Amanda and Daryl for their attention to customer satisfaction. With each interaction, from buying the necessary chemicals to now having a total refit of my hot tub, they have been, like Tyler, consummate professionals. Therefore, I unreservedly recommend Twilight Hot Tubs if you are thinking of purchasing one of their wonderful products. The Reverend Doctor John Macquarrie CD

We just purchased a hot tub approximately 3 weeks ago. Exceptional customer service!! Product…read moreknowledge was superb! Our decision in purchasing from Twilight Hot Tubs Victoria was an easy decision. The delivery took place today. All logistics were orchestrated with ease from the organization of the crane operator to the set up of the hot tub. We will definitely refer our friends and family!! Chris and Natalia

My wife and I recently purchased an "Arctic Fox" Spa from the good people at Arctic Spa Duncan. We…read morecouldn't be happier with how everything has turned out, from the quality of the product, to the great level of service we received from their friendly and helpful staff. The level of support during the final setup following the installation has been nothing short of exceptional. We worked directly with Richard and Steve from the Crofton store location, which goes by name Aquafun Spa & Pool. This location is a service and distribution partner to the Duncan location. We would recommend the services provided by this partnership, for everything from Spa acquisition to the end operation of your Spa. Once our Spa setup was complete, we took a sample of our water to "Steve" in Crofton, where he generated a detailed water analysis within minutes. This provided a very detailed outlined on how to treat our water. Everything we needed was supplies in-store and at a very reasonable price. The Spa we chose including the saltwater option, using the Onzen water treatment system. This system is well worth every penny! It is very gentle on your skin and doesn't leaving you smelling like you were bathing in Chlorine. Its also a lot easier on you clothes and towels. The power of the Spa jets is absolutely phenomenal! My wife's favourite is the foot message. :) Where I enjoys the 6 powerful back massage jets to work out the knots and stress. Our teen-kids have been enjoying the Spa as much if not more than we have! More "quality family time" has been an unexpected and wonderful spin off benefit! Overall, the Spa itself has a very pleasing aesthetic, with its clean lines and warm Cedar finish. It is a fantastic addition to our home and we look forward to many more evenings under the moon in our new Spa. Again, we couldn't be happier with our decision to go with ArcticSpa. We would without hesitation recommend this company to family and friends alike. If you're on the fence about it, do it! You won't regret it.

Great crew at Arctic Spa. Andrew @ Sales, Paul @ Deliveries, and Sam @ Tech Install were all…read moreawesome and we did have to troubleshoot a couple of items for my install. Nice to have the peace of mind for a salt water hot tub with all of the service and parts and expertise here in town. Great job fellas. Arlin

Another fantastic Van Island Rec Centre- they've really done it right over here. Huge gym with no…read moretime limits preset into cardio machines and signup sheets used only if there is a line; really common sense for those of us who perform long stretches of cardio training. Nice salt water pool, hot tub and sauna. friendly staff, clean, lots of well attended community classes, cafe for treats after, and it's affordable. I learned here that they have a pass where you're able to use all the city rec centres with one card, similar to Vancouver Parks Board's FlexiPass.

When we moved to Victoria we passed by the JDFC and I thought it was just a library - wow was I…read morewrong. The library is next to it, but as a family we are there every week doing something from swimming to skating to working out in the gym. We have a family pass and pay monthly, but you can walk in and use the facilities on a per per go basis as well. They have all sorts of classes, a playground in the back, three pools, sauna, steam, water slide and if you are hungry after that a healthy snack bar - no fried garbage - a bit expensive but not overly so. Just don't get lost in the bamboo "forest" next to the library...but that's another story...

Outstanding service, above and beyond, during this difficult time. My husband took in our defunct…read morepond pump yesterday and a fabulous technician took it apart, put it back together, said it was now working (which it is!) - all at no charge. And he just asked for a thank-you on social media. So here it is: THANK YOU!! (p.s. He also gave us a free bottle of bleach water to wipe things down. Bravo, Van Isle!)

From the owner: Van Isle Water Services Ltd. is a Canadian‑owned and operated distributor and retailer specializing…read morein water movement and treatment solutions. Founded in 1972 in Victoria, British Columbia, the company supports customers across Canada from three locations in B.C., combining deep product expertise with a large, readily available inventory to keep water systems running reliably. The company's core offering spans water pumps and related equipment for aquaculture, commercial and residential swimming pools and hot tubs, fish ponds, fountains, water gardens, lake and lagoon management, irrigation, water treatment, sump and septic, rainwater harvesting, groundwater management, and well water systems. Customers can also access in‑store pool, spa, and hot tub water testing and quality analysis, backed by knowledgeable staff guidance.

https://www.yelp.ca/biz/swimming-pool-victoria?hrid=5lS5kdQFNmiIk3jUcg4j6A&utm_source=ishare&utm_con…read moreent=review

This pool is my favourite for length swimming. The cooler water temperature is great for swimming…read moreand it is awesome to have 50 m lengths. Plus, the steam room is one of the steamier ones in the city and they put up fun word puzzles to do while your in the giant hot tub. Whether the city renos it or builds a new one, I hope they end up with something a lot like what they have now.

Great advice, knows his trade. Advised me to another company that could serve me faster.read more

From the owner: ORCA Pool and Spa Service provides reliable and professional pool and spa care in Nanaimo, Cowichan…read moreValley, and the Capital Regional District. Specializing in pool liner replacements, heater repairs, pumps, filters, automation systems, and more, we ensure your pool and spa are in top condition year-round. Our services also include hot tub repairs, digital upgrades, plumbing repairs, and replacement parts for all pool and spa equipment. With over 15 years of experience, ORCA Pool and Spa Service is committed to delivering quality, timely, and professional service for residential and commercial properties. Whether you need a quick fix or a full system upgrade, we are here to provide you with expert solutions and peace of mind.

This place was so awesome for the family. Has various pools, hot tub, warm pool for toddlers, wave…read morepool, sauna, steam room, diving pool with varying heights, lap swim pool. Very reasonable prices. Worth checking out! Staff are friendly and watchful.

I have nothing to say except wonderful things. The facility is lovely and staff are helpful…read more I had a very scary scenario on Sunday afternoon where my three year old hit his head. The lifeguards and supports were excellent. They were efficient and thorough in assisting my toddler and I. They provided great care until the paramedics arrived. I am forever grateful!

=== 1. VERDICT/VALUE Good selection, but most importantly,…read morethe staff are spectacular - and the pricing isn't far off from the big-box/chain stores too! === 2. REVIEW Sure, you can go to big-box / chain store and find someone who knows what to do, but you'll often not, especially in this post-pandemic time. Kirby's offers a wide selection of clothing and equipment across many sports as well as staff who are knowledgeable - typically haven't bought/used it in their personal sports experience. This helps with purchasing the appropriate items at the right time. On top of that, they have a spirit to serve the best solution where possible. Case in point - our most recent experience involved purchasing a hockey helmet and mask for my little guy - toddlers are tough to match up size-wise with many things and ultimately, three staff members collaborated together to not only find the most suitable helmet and mask (from two different manufacturers, while charging only the lower, packaged price), but also ensuring it was the perfect fit for him before we left. This would be unlikely to experience in a big-box store. This experience, and the escort to the front to pay (ensuring the cashier knew how to ring this all up in my favor) was amazing customer service and reinforced our desire to continue going to Kirby's for our sporting equipment needs! === 3. ENVIRONMENT The high ceilings give it a grand feel; the space is reasonably well-organized and lit. There is an outdoor basketball court that can be used. Wheelchairs and baby strollers would have not difficulty here. Parking is somewhat limited in the lot upfront, but we've often parked on the street nearby.

I was on the hunt for a baseball glove for myself and my 8 year old son. Kirby's has an incredible…read morearray of selection, styles and sizes. Prices are on the high side, but the store had some affordable options. Staff were helpful after I tracked down a sales associate. If you need a specialty item, I'm sure the store would have it. There stock of items is very impressive. Additionally the store provides credit for local sports associations. I receive a 10% discount for belonging to our local baseball organization.