having my windows replaced by window king made the process stress free and I couldn't be happier…read morewith their work - From the first contact with Lisa -and then Michael - ( who by the way made sure it was know there was no pressure to buy ) And Wilson and Jose who installed the windows -it was a very positive experience -thank you window king !

I'm happy with the windows themselves. The customer service is terrible. If you don't have to deal…read morewith the humans who work here, you will be happy. One of the windows they sent me was wrong and it took weeks to get a replacement . . they don't offer apologies for their mistakes. They didn't tell me until I arrived at their Bronx location that the final payment is cash only (even though I paid the deposit with a credit card). Their store isn't unlocked and open for business when they advertise that they are "open." It's just not worth it. Find another place.

The young lady at the front desk was polite. More importantly she was knowledgeable about things…read more I went in there knowing every dimension for the fabrication I required- and I silently watched as she made her measurements. I was impressed how she quickly, and accurately did an eyeball measurement as accurate as my calipers. It's a nice operation. The shop looked busy and the equipment looked good and everything was as kept nice and neat. I was just a little disappointed that it would take 5 days to get to my job. But, I'd rather the job be done correctly as opposed to a rushed, sloppy job. In the end it took much longer than anticipated. I admit I was a little miffed, but the tech cut the new mirror almost exactly as the 58 year old original mirror. So all beef was forgotten, but I did pay a handsome price for the custom work. Would I go back? I'd say so, but I'd shop around a little before committing.

Really rude rude front person I called and she was rude I go in and tells me to come back after…read morekeeping me there for 15 min then tells me to come back at 12:30 because everyone went to lunch so I come back at 12:35 and she's literally leaning against the wall doing nothing and tells me she's one person she can't do anything for me I went in and took my model glass and left very bad customer service do not go to this place if you don't want to get yelled and humiliated like your asking for them to do it for free never going back to this place Such a bad experience Suck suck suck Really really bad experience And I have to keep repeating my self so I can post this cus Yelp is not letting me post it

The seal on my windows had deteriorated and the windows had become foggy and no longer transparent…read more I found Marco on-line to replace the glass in my window frames. I really lucked out with Marco for so many reasons. He was very professional in the way he went about his business. He was responsive to questions, he came to the house on time to provide an estimate, and he gave a reasonable time frame for when he could complete the work. When he came over to replace the windows, he was thoughtful about preparing the work area by covering the floors to minimize mess. Marco was efficient in execution without compromising quality. The workmanship was outstanding and the cost was within my budget. I am really glad to have found Marco (Brother's Glass Design) and highly recommend him & his company. Vaneet

Wonderful Service!! We discussed the project over the phone and scheduled appointment for…read morefollowing day. They were prompt and very professional, provided the cost (which was within our over the phone approximate estimate) and proceeded to remove wall mirrors. What I anticipate could take at least 1/2 day, was completed in 90 minutes. I highly recommend Brother's Glass Design. Rose S

Crew worked hard to get the job done right, not just done. Very professional and everything went…read morevery well. Thank you!

These folks know what they are doing, and certainly know a good shower door. We had a glass panel…read morego into our open concept shower in our master bath. Henry came in for the estimate and another round of measurements. He provided two options for us and showed plenty of examples on his iPad so we could see what it would look like. They were able to do everything for us within a week which was very appreciated because we couldn't use that shower in our house without the panel installed. Overall the install was very straightforward. Two guys came in to take care of it. They were polite and removed their shoes which I appreciated :) I can see the work is very precise and neat. I knocked off a star because we waited over an hour after our appt time for the estimate with no proper reason, and then on the day of the install someone called me saying they would be about 4 hours late. Two minutes later the install guys showed up. I think they need to do a better job of scheduling and coordinating calendars. In any case, once the work is done you don't have to worry about it again, so a little bit of hassle isn't the end of the world.

Modern Mirror & Glass is a Family owned business that treated us like family. Gina, the owner, is…read moreone of the loveliest people to deal with. She absolutely knows what she is talking about when it comes to glass and mirrors and delivers a great product at reasonable prices. We had an antique dresser mirror with three oddly shaped pieces that required replacing. We could not be happier with the results. We highly recommend using Modern Mirror & Glass for all your mirror and glass needs.

I've been fortunate to have come to Modern Mirror & Glass for help with several projects that I…read moreneeded to complete that required custom glass shelves, a custom glass bathtub panel, and mirror replacements many times. The owner, Gina, is very careful in making certain my detailed orders are placed correctly. I've always found her prices fair and the resulting workmanship and installation consistently excellent. It's a pleasure to be able to work directly with a local business like this one that takes pride in their work and will stand by it. So much better than trying to deal with a chain store!

One of our garage door windows broke during a bad storm, and it needed to be fixed promptly. We…read morecalled Donovan Glass in Tarrytown & within an hour, Angel was at our house installing a new window! He did a great job & everything is back to normal. Donovan Glass was very responsive to our situation & we will definitely recommend them to others! We truly appreciate their quick response & expertise.

Great company and customer service. I have a round table that I wanted a glass top for. Came out…read moreperfect. It was done quicker than I thought it would be done and was packed nicely for me to transport home.

An absolute please to deal with! Met Fernando and his team via Yelp as I need a custom glass show…read moredoor for a recently completed job. They made communication easy, offered a fair price, were clear on next steps/timelines, and got everything done quickly. They also took extra care to use the right materials so that it matched the aesthetic of the rest of the bathroom. Finished product speaks for itself and enhanced the final look. Probably the 1 time I will be redoing my bathroom, however would use them again in a heartbeat. Great guys who know what they're doing.

I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.