Great value! He is amazing!…read more Arrived on time, respectful of property and provided exemplary service !

Hired Olsi to cut and install two bedroom doors in my apartment - fair prices, communicates well,…read moredoor look great!

They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

Yelp Using Royal…read morewindows and doors has been a disappointing experience. We really believed we would have an excellent experience and the best customer service since we were paying top prices for customized doors. After we paid $25,000, we call with some problems with the two French doors. The screens on both doors did not work properly, the weather stripping ribbed off and one of the handles on the doors was stripped. Right after installation we recognize the poor customer service. We called, we emailed, we basically pleaded for them to help us with our concerns, however, the typical response from Salon was "let me look into it and call you back". And then he never would called back. Two years of poor customer service, it has been frustrating.

We had a EXCELLENT experience with Guy and his team! After working with 4 other companies who…read morecouldn't help us. Guy came through and fixed our heavy metal terrace door, which had broken hinges. Saved us the expense of replacing the door. Not only did they quickly diagnose the problem, but they also offered a creative custom solution for this heavy metal patio door. It was a safety issue & they responded swiftly. The result is better than new! The team was punctual, professional, and worked efficiently. They were respectful of our space and made sure everything was spotless before they left. We're so grateful for their expertise and highly recommend them to anyone looking for quality workmanship and reliable service!

Reliable, professional and an absolute pleasure to do business with. They provided excellent…read moreservice and I look forward to doing business with them again in the future.

They were very prompt in returning a call regarding the garage door repair of an elderly relative…read more We asked that they schedule through us and not do any major repairs without our permission. Chris, the tech, called prior to arriival. The issue was a missing bolt as well as some misplaced weatherstripping. In addition, everything was lubricated, and the door was now able to close. The entire visit cost $156, and although it was short, everything was repaired and the price was very fair. They didn't take advantage. We will definitely use them again.

These people use phony Medeco keyblanks which don't fit…read moregood and they break fast. They are expensive and not good quality. Avoid these locksmiths and key makers at all costs imho. They are not quality material or good work.

I was extremely pleased with American Windows they replaced…read morea very large wall to wall window in my condo they were on time, neat and the window looks great I highly recommend them

To start, American Windows Plus is responsive and speedy when it comes to new clients. They were…read moregreat to work with when I first had my windows installed 2 years ago. It's rare to see a 5 star business receive a low rating review like this, but unfortunately I had an incredibly disappointing experience, which I feel compelled to share with other homeowners to prevent anyone else from falling victim to their unprofessional behavior and lack of accountability. One of our large casement windows was factory damaged and no one noticed till it started to fog up over the past year. I requested a replacement as it was well within the 20 year warranty period. They asked for picture proof and I provided. I had to keep following up for 2 months because they couldn't provide a timeline for installation. When we finally aligned on a date they notified me within 1 hour of the appointment that they can't come because they had a situation. It's okay, things come up but you're suppose to provide a solution with next steps and not keep your clients waiting for an answer. What's truly disappointing is how Ken handled the situation. No one came to supervise the installation so that is a mistake on their part. Instead of acknowledging their workers' errors, they pointed fingers at me, accusing me of tampering with the frame & caulk. Mind you, none of my windows have caulk between the glass and frame. I'm so confused where that came from. I had photographic proof of the window's condition before and after installation, as well as security camera footage of their technicians using boxcutter and hammer to remove the frame (which I assume is what caused the damage). As a homeowner who had placed trust in American Windows Plus expertise, I was shocked by their lack of integrity and commitment to quality workmanship. A company that truly values its customers would have promptly addressed the issue, taken accountability for their errors, and worked towards a solution. Instead, they chose to evade responsibility and, quite frankly, tarnished their own reputation. Now, I have to live with the unsightly scars of their negligence - visible scratches and awkward caulk on the exterior window frame. Despite providing all the evidence necessary to prove their mistakes, Ken continued to deny their wrongdoing and refused to provide any solution or replacement. I share my experience here not only to vent my frustration but also to warn potential customers about the unethical practices of American Windows Plus. I believe it's essential for homeowners to make informed decisions when choosing service providers for their homes. It's clear that they prioritize their own interests over customer satisfaction and quality service.

Thank you to the team for the incredible work installing our new door. It turned out even better…read morethan we expected. The care, precision, and effort that went into every detail were clear from start to finish, and we truly appreciate the time taken to make sure everything was installed perfectly. Excellent craftsmanship and a great experience all around.

We are repeat customers and this is our 2nd time working with Willie and Joe of Factory Doors and…read moreWindows. This time it was due to a tree falling onto our 2nd floor master bath windows and 1st floor kitchen windows. Willie communicated diligently with us and our home insurance in order to accomplish the job in a timely manner. Willie is easy to deal with and provided different pricing options from which to choose. They installed the ProVia brand of windows and we are extremely happy with the results. We highly recommend Factory Doors and Windows!

Called because of a sticking deadbolt on our front door. Although they were busy on the weekend,…read morethey came on Monday. The locksmith/owner took the lock and deadbolt apart and then reassembled it and checked the jam where the deadbolt sits when locked / he readjusted the jam. Tested the key himself and then had me test the mechanism inside my home and using a key outdoors. He also Tighten the screws to the front door to assure a Perfect smooth operation. Charged slight labor charge and a flat service charge for his distance travelled from Elmsford. Recommended.

Fast response and resolution on lockout situation and pricing was reasonable. Will definitely use…read moreagain.