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    Vinylsquad Graphics

    5.0 (4 reviews)
    Closed 10:00 am - 4:00 pm

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    Gerber Collision & Glass

    Gerber Collision & Glass

    (11 reviews)

    When I first looked at this company to repair my vehicle, I saw numerous reviews about how well…read morethey communicated with their clients. I wish I could say I had the same experience. I was in a head on car accident 12/9/24, the damage was pretty severe to my car. Going through the insurance I requested Gerber for the repairs after hearing their reviews. I feel like this was the first mistake. According to their text message update system, the repairs to my car were supposed to be completed 1/17/25. I received a text message from them on 1/9/25 saying "Hi Jordan, we are nearing completion. If we encounter any delays, we'll call you." 1/17/25 - I called the office to confirm what time my vehicle would be ready for pickup, the receptionist Judy said that the estimated completion was now 2/3/25. I was understandably confused and requested to speak with the mechanic for the case - Chris. On the call with Chris he said that the radiator he ordered arrived cracked and they had to wait for a new one. Fine by me, but would have appreciated an update. I further requested regular updates on how it's progressing. After being blindsided by a delay that should've been told to me, I think this is understandable. According to Chris, the estimated date of completion was "middle of next week" (1/21-1/22). After this phone call I did receive regular updates from Chris who was supposedly managing this repair. On 1/23 I was told by Chris "We're just about there. It's looking like we'll have it ready for the calibrations late tomorrow morning. I have the request set up, so everything should be pretty streamlined." On 1/24 I reached out about the status of the calibrations. I received a text from Chris stating "They actually haven't made it out here yet. That's a good thing though, we just got it all buttoned and ready maybe 20 minutes ago. They'll be here this afternoon to do them. I'll let you know once they arrive." At 3:05 PM on 1/24 I received another text from Chris stating "I just called the calibration company to get a timeframe. They let me know their mobile tech. Has been tied up on the same one all afternoon. They're doubtful that he'll make it out to me by the end of the day" I proceeded to call Chris and hear it from him verbally, he told me the calibration was delayed because the unit was stuck fixing "some european car" all day. Following this phone call I did request the manager give me a call, and decided to take a trip up to the shop to see the status of the car. And I'm glad I did. I arrived to the shop about 30 minutes after the phone call and was greeted by Chris stating "Ok, I was wrong" he did not go out to see the car at all, and "I was severely misinformed." I was brought out to the shop to see my car (pictured below), missing the front bumper. How is that "buttoned up and ready to go?" I requested to speak to the manager (Cornell) after this discovery. The phone call that ensued involved the manager saying that he took over repairs of my car, not informing anyone I can only assume. That he 'didn't like the way the fit of 2 ends caps were' and 'had them replaced' - thus requiring the bumper to be removed. This was never informed to anyone apparently, as the supposed mechanic Chris didn't even know the status of the vehicle he was giving me updates on. They were very apologetic during this meeting, but that can only go so far. The new updated completion time is now 1/30. We shall see if this is actually the end of this situation. To their credit they did extend my current rental car (after having my car for 44+ days). From the initial delay that was not mentioned to me until the date of pickup, to the numerous followup delays, to the state my car was in when I was told it was "all buttoned up" with the bumper missing. Due to the sheer lack of communication from this company, I cannot recommend them to anyone, and will actively steer people clear of this business.

    Grossly overpriced for 2 small scratches. It took them 45 minutes to come up with the ridiculous…read morequote.

    Vinylsquad Graphics - vehiclewraps - Updated May 2026

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