Everyone is very professional. Love all the services I received over the years…read more Front desk is always friendly. Love the atmosphere.

I love Options Salon and Spa, their staff is amazing! Unbelievable pricing compared to other salons.read more

Made an appointment around 2 and half weeks out, daughter is leaving for college and all a sudden…read morebeen getting bad cystic acne. I made an appt gave them my insurance which was thru my husbands work. Mind you I can't walk well, i sent my daughter up to the appointment as she's 18. She called asked if we had caresource still I said yes but did not know she was around the front desk. I DONOT use her caresource ever no matter what. Well, they refused to see her even when I said bill medical mutual and we pay the copay. Well still refused to see her. I called The office and the scheduling line said well we check insurances the day before they should have called you and told you we can't see you due to her having Medicaid secondary. I said well someone didn't do their job and never called me Notthing! Wasted my time wasted my gas on driving there. What a joke. So quick to refuse to see me but can't do your job to begin with ?! It could have all been avoided. Zero communication with the office!!! Horrible customer service!

I was referred to Associates Dermatology made a first appoinment and got lost called to say would…read morebe 5 MINUTES late! I was advised to reschedule, and asked a rude receptionist, to double check, after almost pulling into their parking lot he stated to me "if you get here after 10 minutes, you really need to reschedule! We won't see you today. I'm truly happy I got another appointment with a different office. I've always understood a doctor appointment that might take longer that 5 minutes, and am glad I found someone else to accept me.

Rosa is fantastic! I was able to stop all medications for rosacea with 3 sessions. I cannot say…read moreenough about Rosa's care, patience and attention to detail.

Rosa has helped me with all my skin care needs. Her knowledge and advanced techniques are the best…read morearound! From light treatments to facial massage, you will not find a better and more professional place!

Kim is simply the best. She explains all the possible skin treatments and recommends the best. I'm…read morevery happy with the products used and every treatment

Amazing. Kim is super professional and goes above and beyond with your skin. 1000000% recommend.read more

Great experience from the minute you walk in the door to excellent massages and after massage…read morerelaxation room and shower. Kelly- excellent, pleasant and personable receptionist Mackenzie- incredible for facial and massage Ashley- incredibly strong hands for those tougher aches. Alana- gentle massager Mary- what a great personality. She is such a passionate owner! I've been a member for over a year and will continue to be. My husband loves it too and everyone deserves some R&R!

Very unfortunate experience for my husband. I'm grateful that I did not have the same experience…read morewhen we visited this Spavia. Due to the nature of what happened at Spavia in Strongsville, Ohio, my husband does not wish to revisit the details and asked that I write this review on his behalf. At first, the owners/managers of this establishment seemed genuinely concerned. They even asked that he send his experience to them in writing, since he was too upset to express it in person at the time. We were hopeful and did so--almost a month ago--but to date, we've received no reply from them. Regarding, his experience. We had hoped to write an updated, more positive review based on their stated desire to "make it right." Sadly, we cannot. Below is the review sent to the owners/managers about a month ago. Please read on and judge for yourselves. My husband and I had our first visit to Spavia last month in Dublin, Ohio, where he received an outstanding salt stone massage. Since we live in Cleveland, he was looking forward to having a similar experience at the Spavia in Strongsville. Unfortunately, this visit was the complete opposite -- truly awful for him. Based on his provider, Ashley's reviews, it's clear his experience with her, wasn't due to her lack of skill or knowledge, but rather her lack of enthusiasm and unwillingness to perform the service with care. Making his 60 minutes session grueling and very uncomfortable. Far below Spavia's standards. From an excessively long and overly oily scalp effleurage "rub." It could hardly be called a scalp "massage." To the poor use of the stones, it was absolutely apparent that Ashley performed the "whole" service begrudgingly. After spending over $200, including tip, my husband left feeling stressed instead of relaxed. Maybe she was having an off day, but for an establishment like Spavia -- especially at this price point -- the service was totally uncomfortable & unacceptable. To say the least. I'm writing this review on his behalf, as it was such a disappointing and demeaning experience that he prefers not to relive it. To their credit, the managers immediately expressed concern and offered to "make things right." Since he was unable to explain his level of disappointment at that time, the managers advised him to write this review. Which we sincerely appreciate. We only wish the experience itself had reflected the high standard Spavia is known for.

I've been coming to this location for at least 4 years. It's always clean and the staff is always…read moreso friendly. I love that they send reminder texts when your appointment is coming up. I've been with Hannah for the last 2 years and honestly she's the best! My Brazilian wax takes less than 9 minutes and she has always made me feel comfortable. Highly recommend!

I always get my eyebrows done here and love it, however I got them done today and they are…read morehorrible. It was just a cleanup and she changed the shape of the right eyebrow making it shorter than normal, and not cleaning underneath all the way, while she did clean underneath on the left. So my left is arched like normal, while the right is straight, wide, and ends at the corner of my eye while the left extends a pinky width past my eye. While Miarra was nice the quality was not up to par with what I have received before.

Biggest scam around! They intentionally make it difficult to cancel. My wife is going to call her…read morecredit card company and do a chargeback. I am filing a claim with the attorney general in Ohio. Look at the complaints about this company and how hard it is to cancel. A class action law suit against the entire company is coming. I have cancelled auto renew memberships and it shouldn't be this hard.

I was a member for years and went to Strongsville location. This location (Avon) is one of the most…read moreunprofessional businesses I have gone to. They charged me 80$ for the last month of my membership, took my last credit away for no reason (before the 60 day expiration). When I tried to get a refund or the credit back, I was told to stop contacting them and they blocked my email, even though the manager (Terese) took weeks at a time to to respond or was never in the office. They are so unprofessional that it's unfortunate for their massage therapists who have to work for a business like this. The management is awful. A corporate company being so greedy to their customers is distasteful. Please seek massage therapy at an independent practice - this isn't worth the headache. They do not care about quality.

Tina was an excellent masseuse. She had such good technique, also was kind & comforting. Would…read moreabsolutely recommend.

Massage Heights has not only helped alleviate my physical tension but has also become an essential…read morepart of my wellness routine. Over the past year, I've had the privilege of experiencing a variety of massage therapists at Massage Heights, and I can honestly say that each session has been a step towards better health and well-being. In total, I've seen three amazing therapists, each bringing their own unique approach and expertise. James was my first therapist at Massage Heights, and my experience with him set a high standard for the rest of the year. He was incredible at explaining the causes of the knots in my back, taking the time to provide a clear, knowledgeable explanation--only after I asked, of course, as he wasn't one to go off on tangents. His focus was always on the specific area of concern, and I came to him with one knot in particular that had been bothering me for ages. James worked his magic and got rid of it during our 60-minute session. His techniques were spot on, delivering that perfect balance of intensity that made the discomfort feel "good." It hurt, yes, but in the best possible way, and I left feeling light and relieved. Next, I had the pleasure of seeing Michelle, who quickly became a favorite of mine. She is a total sweetheart, and every time I booked with her, I knew I was in for a relaxing and rejuvenating experience. Michelle has a wonderful ability to use her techniques to refresh and reinvigorate. Each session left me feeling like a new person, and I always looked forward to her soothing touch and expert pressure. Her consistent ability to address my tension points while making me feel calm and relaxed made her an ideal therapist for stress relief. However, Michelle's charm wasn't lost on my husband, who eventually started joining me at Massage Heights. After hearing me rave about Michelle, he decided to see her as well--and he was equally impressed by her care and expertise. For the past six months, I've been seeing Cali, and I cannot speak highly enough of her skills. She may be small in stature, but don't let that fool you -- she's mighty! She has a deep understanding of body mechanics and is able to apply just the right amount of pressure to release tight muscles and relieve tension. I appreciate how she checks in with me both before and after each session, ensuring that she's addressing my needs and adjusting techniques based on how my body is feeling. Cali has truly made a lasting impact on my physical health, and I look forward to each session with her. Along with massage therapy, I've also had the pleasure of experiencing custom facials by Shannon. She is another gem at Massage Heights, and I've always left feeling pampered and refreshed. Shannon takes the time to assess my skin's needs and tailors the facial products to suit its condition at the time. Whether it's hydrating treatments, exfoliating masks, or soothing serums, she always leaves me with glowing, hydrated skin. Each facial feels personalized and luxurious, and I always walk out of the treatment room feeling like I've given my skin the best care possible. In conclusion, my year-long journey with Massage Heights has been nothing short of exceptional. From James' expertise in addressing my chronic knots to Michelle's deep and rejuvenating techniques and Cali's therapeutic touch, I've found a team of professionals who genuinely care about my well-being.