OK so I originally found this place on Yelp. I usually get my custom embroidery done in NY for…read morereasons that will be addressed below but decided to go somewhere local in CT. So I sent an email and was in correspondence with Sue. We we're back in forth about my design request, an estimate and then me stating that I would stop in to get it done. So I finally went to the store, maybe 3-5 days later and she was off I guess. So the part owner as he stated, name starts with a B (I forgot) was there. First of all when I walked in, no one was visibly in sight, I had to walk to the right and then was greeted (as he was seated) a "Hi, how can I help you?"...I think it's rude and call me anal but if you walk in a DEAD store and have to look for employees to assist you...that's a problem... Ok so I explained to him I was emailing back and forth with Sue and he found my email and then I told him I supply my own hats which I had in my bag, thereafter I explained how I wanted my design placed and basically my originally design they couldn't do, my second suggestion he stated would be $40 per hat which I found ridiculous given it's only $8 per hat with my single design and finally the 3rd suggestion is basically what I got...blah The whole undertone of the conversation was making me feel like he wanted to weed me out thinking I can't afford what I want...I mean I'm not insinuating racism but I am a young black female and he was a white older gentlemen who basically sized me up in my perspective... So then he quoted me the grand total and I paid in full, I found that a little different then in NY because you have the OPTION to pay deposit should you not like the proof but anyway I paid I noticed a nice quilted bomber jacket on the rack while walking to the center of the store and asked do they have a catalog, he was nice enough to give me thick catalog and website link (hence the 2nd star) The quality of the embroidery is subpar at best and you will see in the photos, that my logo is messed up on some of the hats...when I received my hats back they were all flattened and the inside tag is stretched. I do not recommend anyone do business here, they make you feel uncomfortable and the quality is trash...stay away!

I walked into the Derby store a week and a half ago. I spoke to Bret. Based on our conversation he…read moregave me a few catalogs to review. A week later I contacted him with a selection and he did not want to discuss this over the phone. Rather, he told me to email him all of the details and he would get back to me. So, I did. Several days past and I hear nothing. I call Bret back and let him know that I did what he instructed yet I've not heard back from him. He asked me what it was that I wanted. I told him that all of the details were in the email just as he instructed. He said he didn't get a chance to check his emails (3 days worth??) and that he would and get back to me by the end of business THAT day. It's been two days since that call and we've gotten NO RESPONSE. I'm an advocate for giving local businesses my business rather than larger corporations. In this instance, I can honestly say that I would no longer feel confident that the job that I'm requesting would be accomplished in a timely and professional manner based on my experience with your business. I would not recommend your business to anyone as a result.

I've been using Hot Tops for all our custom embroidery and am very pleased with the prices and…read moreservice. I will be using them again as needed.

From the owner: Hot Tops in Shelton, Connecticut, family owned and operated since 1979 is proud to offer screen…read moreprinting, embroidery, promotional products along with trophies and awards. We are committed to giving the highest quality merchandise at competitive prices. Whatever your needs - you can trust the specialists at Hot Tops.

I ordered two awards. They came out great. Nick was easy to work with and he could not do enough…read moreto make me happy . They are fairly priced and I am happy with the product. They are in a convenient location with plenty of off street parking

From the owner: When you're looking for screen printing or embroidery for apparel, gifts, awards, or any…read morepromotional product, we're the team to work with. We are specialists when it comes to event merchandising and promotional needs for businesses, sports teams, schools, and events, offering a vast selection of products and customizations.

Fabulous customer service and product! extremely happy and will use again and again. highly…read morerecommend!!

These guys printed my first shorts over 30 years Ago. They're reliable, professional and know what…read morethey're doing. I'd definitely recommend them.

Embroidery World does highly professional work. I have used them on a number of occasions from…read moretowels and blankets to jackets and hats. Always a beautiful job.

From the owner: Embroidery Screen Printingread more

Don't waste your money, we've waited weeks for a t-shirt and no one answers emails or phone…read moremessages.

The store is right next to the Yale bookstore. It has a lot of unique apparels, accessories and…read moresouvenirs, both for Yale academic departments and sports teams, that are not available in the official bookstore. Prices are understandably high, got a magnet that was around $16. They customize a lot of the items. Quality of the products vary based on their types. The store is mostly clean, but feels little cramped due to smaller aisles.