I just wrote a review for Milwaukee Limousine and noticed (after I wrote the review) that they changed their name in the past year to VIP Limousine. Reposting under this name too. We bought a deal on Social Living for "Milwaukee Limousine" and have had a terrible time trying to use what we paid for. After purchasing the deal on Social Living, we called Milwaukee Limousine and booked our night with the limo. They asked for a 20% tip (over $50) for the driver up front before booking. Despite this not being in the language of their advertisement, we paid for it and set our date. Attempt #1: We booked the limo for the first time and had the date set on their calendar. We waited, waited, waited...nobody came. About an hour after our reservation time, someone called us back and said we weren't on the books...blah blah blah, we're so sorry...let's rebook for another night. Attempt #2: We booked, confirmed with them multiple times that the night was in their books. Emailed them, left \several messages... didn't hear back from them most of the time. Finally they called back to confirm. Good, we though it was set. About 2 hours before the pickup time, I got a phone call from someone saying "Don't shoot the messenger, but the electronics are broken and we can't send a limo tonight. Please reschedule." Fine. I'll reschedule, but I knew that they don't call back or email back, making scheduling pretty difficult. Attempt #3: I texted the guy (above) and told him which night we want. He texted back saying "OK, got it, it's reserved." I called the company a few times and emailed a few times to make sure that it was reserved, as I didn't trust this random text. I finally reached someone and he said that it wasn't his route that night, but he sees that we are in the books and we should be able to be problem free. I ask him to pass the message along to the guy who is driving us that nigh, seeking a confirmation call. No call was made back. An hour before our 3rd attempt of reserving this, I finally reached "it's not my route" guy who said that it's not in the books for that night. And, oh yeah, the company is closed tonight so you can't reach them. This company lies and steals your money. Taking money for a tip that was never used, refusing to call people back, email people back, or follow through on THREE different reservations they had with us... worst service ever. I know someone else who used the same coupon and her driver did come on the reserved date but he was an hour late. He gasped at the tip they charged up front because he never saw any of it. So, she had to tip him after she already paid the company up front the tip. Horrible company that refuses to correct their problems and refuses to contact their clients. Just happy to take your money. read more

Go with a different limo company. We had nothing but problems!! The limo driver didn't have a GPS, didn't know how to work the windsheild wipers, the radio was broken, and there was a big gash on the top of the limo. I tried dealing with Justin and have received very POOR customer service. I'm still waiting for a partial credit and haven't recieved it nor a phone call back. Go with any other LIMO company!!!!! Justin if you are reading this, please give me my credit!!! read more

I believe this company renamed itself Vip Milwaukee Limo. http://milwaukeelimovip.com/ . Terrible company---beware. I rented a Rolls Royce for my wedding. When the car arrived---30 minutes late. It had a flat tire and the Rolls Royce hood ornament was held on with Duct Tape!! In fact, the entire front grill was held on with duct tape. The trunk did not latch and had to be opened with a wire that was sticking out from the inside of the trunk. (It was part of the electrical system.) The owner of the company said he would give me a discount and I waited two weeks to see if that would happen. Guess what----nope. That is why I decided to write this review. Beware read more

Completely disgusted with Justin's rude customer service. There is no way he can stay in business much longer with the foul things he says to his paying customers. He ended our long night of waiting on a limo that never showed by saying us to "go fu** yourself." We will be contacting the Better Business Bureau and Fox 6 News if need be until we receive our money back in full. read more

Left 10 people without a ride after booking a MONTH in advance. Never responds to phone calls, and is rude when finally texting back. Won't even take responsibility and pay for the replacement services we found within minutes of calling another limo service. Will be out of business soon, judging from all these horrible reviews. Beware!!!!!! read more

Canceled on the original date. An hour late on the make up date. Externally the Limo looked great. Internally - the headliner by the door was coming down. The window controls on the rear passenger side door were nonfunctional, the sunroof was sealed shut, the climate control system obviously had issues as the windows were fogged up on the whole ride - kind of hard to go on tour of Christmas lights when you cannot see out of the windows and I have no idea why there were two spare tires sitting in the passenger seat next to the driver - oh, and the whole limo smelled of vomit. Ninety minutes in a vehicle that smelled of vomit. read more

Horribly run business. Rude with poor customer service. Don't even bother setting up an appointment because they won't hold up their end of the deal. After waiting four and a half hours they still never showed. With so many other limo companies out there don't choose this one because at the rate they are going they'll be out of business soon and that's alright by me. read more

DO NOT, I repeat DO NOT do business with this company unless you want to be ripped off! I reserved and prepaid for limo services 2 weeks in advance. On the day that the limo were to arrive, they were a no-show. I called to see what was the hold-up, and the owner Justin Costello informed me that the limo had broken down. I asked why didn't he call me and make me aware of the car troubles? He responded, "that's not my job". WHAT?!?! I then asked for a replacement, because it was way too late to find another company. And he responded, "yeah maybe in a couple of hours". Needless to say, the limo never came and I was forced to rent 2 SUVs. Since then I've attempted to get a full refund and he dodges my calls. I don't believe he even has employees, because no one ever answers their office phone 414.301.2755 all there is is his recorded voice on a voicemail. I left several massages to no avail. I then took it a step further and obtained his mobil phone number 303.489.7207 and when I called, Justin immediately answered. Once I introduced myself, he went into this tantrum about "why am I calling his office so much? Stop calling, you'll get your refund when you get it and don't call my cell again!" Of course, I tried to call back, but no answer. After Days of calling both his office and mobil number to no avail, I attempted to call from a different number, and what do you know, Justin answered on the 2nd ring. The second he heard my voice, he became very irate. He used profanity and even threatened to have his "employees" beat me up. It's now 2weeks later and still I have not received a refund. read more

VIP Limo is the best. I use them regularly when I hit the clubs in Milwaukee. The Baby Hummer is sweet! read more

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0 stars!!! I had a Groupon in November for the holiday light viewing in downtown Milwaukee. They ended up with too many calls/buyers, so even though I was assured on the phone more than once that day that I would get one of the dates I chose, and they would call me the next day to confirm the reservation.- they never called. A few days later I called them and was told "waiting list" but they said I should charge my driver's tip in advance and it was refundable of course if I didn't get to the top of the list. And, of course, they would call me by the end of the week. I was trusting and charged the advance tip, hopeful., but no call, though they put the charge through. I finally called them and said I want my "tip" for the non-existent ride refunded. Yes yes yes they said -of course and for sure by the end of the week. THEY NEVER REFUNDED THE TIP FOR A RIDE WE NEVER RECIEVED. Dishonest - don't trust them. I saw similar complaints on other sites... read more

DO NOT book your ride with VIP limo. The only thing they can guarantee is disappointment. Our limo never showed up and the owner of the company showed no sign of remorse & did NOT rectify the situation. read more

I bought a Groupon for the VIP Limo service. I called a month in advance to book my limo for a Friday night. The morning of, I called and emailed VIP Limos to verify our booking and to see if they could have us picked up at another location. I called and emailed MULTIPLE TIMES. Finally, at 7pm (the limo was suppose to pick us up at 9:30pm), I got a hold of the owner who said he COULDN'T GET A HOLD OF THE LIMO DRIVER. Hours went by with the owner not knowing what was going on. 9:30pm came and went and NO LIMO! Finally, I had to call a local Madison company who quickly came and picked us up. On top of having his limo NO SHOW, the owner REFUSED to pay for the replacement limo I got. At first, he even refused to reimburse me for my Groupon!!! THIS COMPANY IS RIDICULOUSLY UNPROFESSIONAL! read more

I will never recommend VIP Limo to anyone. Very unprofessinal and uncaring. Left 10 girls with no limo and no alternate plan. When we tried to contact him for a refund he refused to answer our calls and would only communicate via text message. read more

horrible horrible horrible!!! they are a scam. they took my money and never showed up at the church. they wont call me back to return my money. i booked 6 months in advanced and emailed him a week ago to remind him and he reassured me he would be there. i will do my best to let this be known so he dont disappoint another family on their special day. he made my daughter cry on her party day. contact 6 next read more