What a horrendous customer service attitude the Pet Relocate arm of the business has. I have spent the last week dealing with their shady and patronizing communication style, their attempts to educate me on how customers purchase and the fact they will provide no transparency around their quote. I emailed asking for a quote and when they provided it i asked for clarity around what was included as i had received a cheaper quote elsewhere with a comprehensive itemized list of what i would be paying for. Something that i would assume is pretty normal when you're spending upwards of $3000. They firstly refused and told me to send that quote so they could see if they would match it, I was inclined to doubt that their in initial quote was legitimate and wasn't randomly overcharging me for things. When i refused i asked what the big deal was of telling me what that quote was for, and asked again - what does this quote include eg: transport, crate, fees, care at stopover etc? their response was we don't service customers who like to "shop around" and if i wanted more information i would have to pay a information finding fee so their could tell me further what the quote was for - and they would keep that even if i chose to not go with them. The quote exactly was: 'Allocating relocation specialists and using our own internal resources to provide consultation / comprehensive estimates to clients that are 'shopping around' for the best deal, is not how we operate'. I have since found out their list themselves as BBB accredited which is a lie and BBB will tell you the same thing on their site, and in order to avoid complaints and any sort of checks and balances they hide behind VIP SITTERS who by all accounts are reputable and perfectly legit. I can't speak for the actual relocation service but i wouldn't trust them to not take advantage of you, bully you, and over charge you, it would seem their revenue is a higher priority than helping you move your family member. Non transparent, shady and rude as hell. read more

They are the absolute best! They were our dog walkers when we lived in Toronto and our little guys loved them so much. They would show up rain, shine or snow to take them out which is great. They also transported our pets from Toronto to California at last minute notice right before christmas! If your trying to find a dog walker look no further because this company is by far the best. read more

I have used the cat grooming service several times and each time the it just gets worse and worse. Not only are they not flexible... (the cat groomer is only available on Mondays) but I have been trying to make payment for 3 days and no one is picking up the phone or emailing me back. I have worked in the customer service industry previously and the service offered here us beyond appalling. Needless to say, I will never use this company again. I have contacted another groomers and they charge a third of the price!!! read more

I was very happy with the PetRelocate services when I moved my mom's dog from her home in California to my home in Georgia. Kyle was friendly, responsive, and when a sudden urgency came up and we needed to move the dog faster, he had my pooch on a flight the next day. He checked in afterwards to make sure everything went well. I would definitely recommend them! read more

VIP offers great services from groooming, and boarding to simple overnight sitting. The rates are quite reasonable, and the service is amazing. I would highly recommend VIP to anybody who needs to have their beloved pet cared for. We have used VIP several times, and the service is prompt, and the sitters are professional and courteous. I have never a day of the week issue, and they have been able to accommodate my requests even if it was last minute. Great Job! read more

I can't even review the service because I didn't even get the chance to have one. I contacted them the first time by email, the reply was prompt. Good sign. I waited a couple of weeks and confirmed the service. They send me the form (too long and detailed, if you ask me, it takes ages to fill it in). Then I needed clarifications on where to leave my keys. Called customer service, I spoke to someone who told me "Sorry can't help you, just write your question on another email". Ok, I write another email, I get the reply. Give my credit card number on the form, dates decided, just waiting for the sitter to come to my place. I was supposed to leave on Wednesday, so on Thursday I write an email saying "Please contact me, we only have until Tuesday". No reply. I call customer service on Friday, they tell me "We can't help you (again?), write another email". So you have a customer service that cannot EVER solve a problem directly? Why have it then? Impossible to speak to someone directly, impossible to go to the Northill office, I tried but it doesn't exist. Ok fine. That Friday, I write another email with "Contact me, it's urgent!". No reply for the whole weekend. What kind of company can't reply to an email for 3 days? You can't even reply to a customer who has already approved the service? Comes Monday morning, I only have 2 days left, no appointment and no reply. I wait until 1pm and then write "Sorry I have to find someone else". The reply? "Thank you so much, I informed the so-and-so department that you cancelled the service". Nothing else. Not even a "SORRY/We apologize/Please contact us again in the future...". Nothing. I was very annoyed because I don't like people to tell me they can do a job if they can't. I wasted so much time calling and emailing VIP Sitters when clearly they didn't have anyone for me. Of course I had to contact someone else at the last minute. Thank God they were quick, but this is very unprofessional. Dear VIP Sitters, being busy is not an excuse. Don't tell people you can provide a service if you can't. Too many clients? Be careful because when you start losing track of customers, emails and information it's very dangerous. Just a suggestion: reorganization and downshifting. If you can't handle the workload, you'll end up receiving reviews like this one. read more

Kyle was very helpful in our time of need. I had open-heart surgery and couldn't walk my 96 lbs. GSD, due to a lengthy rehabilitation. VIP SITTERS, took great care of "King", while I rested over the past 9 months. Thanks again to the staff, who all provided great service, for the price. I would definitely recommend them to anyone with a pet, who needs personal care. read more