Hands down one of the best Vet experience we've ever had…read more From the staff who answer the phones to the Doctor. Everyone was phenomenal- made sure all questions were answered and I was comfortable with the plan. I cannot say enough wonderful things.

I chose this vet because it's newer, looks nice, and honestly seemed like it would be a great place…read moreto take my pets. Unfortunately, my experience has been the complete opposite. I've spent over $2,000 in ONE month and still don't have the answers or results I expected. My cat came in with one side of his face completely paralyzed. They couldn't determine what was wrong and spent about 30 minutes researching it in textbooks. I left with a $400 bill and no real answers. I also rescued my dog about 1 1/2 months ago, and he already had an ear infection when I got him. I've now taken him in three times to get it treated. They've looked at it under a microscope multiple times, yet the infection is STILL there. When I questioned why I should continue paying for visits when the issue hadn't been resolved, I was told I needed to pay for another visit and basically hope it works this time. I'm done. I'm taking my dog somewhere else about 20 minutes away, where I'm paying half the price. I understand veterinary care isn't cheap, but spending over $2,000 in one month and still not having these issues resolved is unacceptable to me. Don't let the new, nice-looking facility fool you like it did me. Save your time, save your money, and get a second opinion elsewhere.

We love Lakeside Animal Hospital! They are very thorough, which we appreciate now that our dog is…read morein her senior years. Everyone on staff is kind and gentle with her.

I love this place! I'm probably one of the many customers who loves this place and leaves with a…read moresmile (or sometimes a free tennis ball) and doesn't think to leave 5/5 stars. My fur babies have been seeing Dr. Ollis for 9 years. They've had everything from routine visits to surgery. I will not take them anywhere else. I happily drive from east Nashville just to see Dr. Ollis and her staff. I wish they saw people too haha!

I frigging love Dr. Tim and the rest of the staff here. I had a hard time finding a vet…read morerelationship that fit correctly. I disliked and fell out with two other area vet offices for valid reasons last summer. (Southern Vet Center and Priest Lake Vet...my suggestion to anyone is to skip those places.) When I finally landed here, I was skeptical. My mom and I used this office for a dog that died many years ago and the experience wasn't great. That has not been the case recently. I've been bringing my Bassett Hound here for a year and a half and I have no complaints or anything negative to say. I feel like dr. Tim gives advice he would take for his own dogs and not just what will make your bill higher. A trip to the vet is expensive enough without an office adding asshole tax. My dog and I love these folks.

We love Dr. Tim & the entire staff. They've been caring for my pups for years! Have always been…read moreprofessional, knowledgeable & friendly. Definitely recommend.

One of the best veterinary offices in Franklin if not all of Tennessee! Moved from out of state…read morewith an anxious pup and the staff at Animal Ark bent over backwards to accommodate me and my doggo! Then when I needed help watching my dog due to a family emergency Jeanine from the office took multiple days to help feeding and stating with my puppy while I was away! Something they had no obligation to do and offered when I was asking only for a sitter recommendation! Can't say enough great things about this place!

I have been taking my dog here for a year now and couldn't have asked for a better vet to help make…read moresure everything was all good with my pups.

We have been taking our dogs to Grassmere for years. The vets are kind, knowledgeable, trustworthy…read moreand take the time to explain things in a way that makes sense. Dr. Clark, especially is full of knowledge and so patient. He has such a big heart and always treats our dogs with such kindness. I'm so glad we have this neighborhood vet clinic nearby.

Wonderful service. The vet took his time to take care of Bandit. He was very kind and patient…read more Bandit is now doing great after visiting Grassmere. Thank you, Dr. Clark and staff.

Excellent vet care! My dog had gone missing and returned with injuries. We visited Premier (for the…read morefirst time) for follow-up after having gone to an emergency vet. They picked right up where the emergency vet left off and didn't skip a beat. They did lab work, gave her a thorough once over and assessed her injuries. They addressed all my concerns about my pup not eating, drinking, possible PTSD, etc...Just as importantly, my dog had been through a very traumatic experience and they took that into account every step of the way. They did everything they needed to do without adding any undue stress in the process. Their charges were quite reasonable, as well. I will definitely make them my go-to vet! This is one relieved Dog Mom!

This response to the review is just as aggressive as the last couple of visits. It's beautiful that…read moreyou took the time to respond- unfortunately the accuracy is very questionable. While you say that it is the customers choice where to send prescriptions- you also know that most online scripts need to be verified by the prescribing office. When my pharmacy of choice tried to verify your script it was denied. When I called to inquire I was told that I was to mail it in to a particular pharmacy, as though there was no alternative. As far as the $35 visit- that was a follow up. No office visit has ever been priced so low at this clinic. I certainly understand that emergencies happen at walk in clinics. The 45 min wait was when your staff actually said "oh I'm sorry we kinda forgot about you". I have never once complained. Sad the aggressive stance taken when you are questioned. Please use feedback as a way to grow and educate your staff not to continue with the same combative behavior.

This place is like going to a mechanic where they up charge you for things that are "wrong". Such a…read moreshame to see medical professionals try to up charge people who care about their animal.

Doc Williamson is the epitome of excellence. She is the best! She takes the time with my German…read moreShepherd Max and treats him as if he is her own dog. Really cool place and experience.

I have a rabbit with a difficult-to-manage eye infection that's required multiple appointments and…read moreantibiotics. Priest Lake has been gracious about fitting me in when symptoms arise and managing when I've been late due to traffic on I-440. The office space is decorated for each holiday, and you can feel that this practice is a priority for all staff. Some of the staff speak Spanish. The payment estimates that they show during the appointment are clear, and Dr. Kopp writes extremely detailed notes to take home about your visit. A UT grad, Dr. Kopp is one of few rabbit specialists in the whole state. Even though my rabbit comes in with eye issues, they do a full exam when he comes in (takes weight, looks at teeth, palpates, etc). All of the techs and Dr. Kopp speak to and handle my bunny with care. Dr. Kopp ensures all pet parents fully understand with the care given and is happy to answer questions. Their website explains well the approach for rabbits specifically. The care is relatively pricey since I have an exotic pet, but I do think Priest Lake gives you what you pay for. This isn't a no-frills practice. Pet parents are welcome to a beverage while you wait. Priest Lake is not a 24/7 emergency vet, so definitely call for an appointment. I've been happy with their hours which are usually until 7pm which suits folks with typical 8-5 schedules.

Love having a local vet nearby. My dog woke up with an eye issue. I was able to see a vet the same…read moreday. I highly recommend a more experienced vet like Dr. Pennington if he is available. The service was friendly, thorough and expedient. The vet office is clean and spacious. Prescriptions are filled onsite and an estimate is prepared prior to service, Ample parking and convenient.