My family member & I just came here in Park Royal Mall because she wanted to get a replacement…read moreiPhone today on December 21st, 2021. The good news is that the 2 employees here were friendly enough but only one of them were the most helpful. The prices were cheaper than the refurbished iPhones that Apple offers. They do give a slight discount despite already being somewhat affordable. And they do seem to be able to try and answer any questions that pops up. These are really the only reasons why I'm giving this above 1 star. Or potentially wanting to give it 2.5 stars (sadly, half a star rating from a individual reviewer on Yelp is not possible yet). The only gripe I have is that we noticed the screen brightness on her used iPhone 11 Pro she had bought JUST mere minutes ago from them were unusually low to the point where it very likely has to be a potential issue. She doesn't have the greatest eye site & the unusually low brightness could be an issue for her. When we brought it up to them about this brightness issue as soon as we noticed it (luckily we were still in the Park Royal mall when we noticed the issue), instead of immediately offer up a possible solution to deal with it or try to figure out what the problem is when we clearly weren't happy about the screen brightness, the first and only thing one of them even bother to do was give us an explanation as to why HE believe the display brightness were so dark (something to do with the displays on iPhones are OLED & LED and it being original displays and such. He was actually wrong in regards to the problem in the end, by the way...). We were ready to call it quits and just try to deal with the issue on our own before his coworker (who were actually the more helpful one the entire time that we were there) finally told us that he'll check it out. It was eventually determined that the OLED & LED display nonsense that the first guy who initially only addressed the issue at first was being rambled on about wasn't the issue at all & that it was a entirely separate issue altogether that caused the brightness to be so dim (which even the guy who DID help us with it admitted he never seen this happen before). The reason why I have a bit of a gripe with the way they handled this entire thing is because the brightness was obviously too dim for it not to be a potential problem, BUT the first guy who started to address the issue that rambled on about the display being "original display" & "OLED" "LED" display of these phones couldn't even care less and didn't even want to bother trying to humour us and try to see if there really was a issue. It wasn't until his coworker who had actually been more helpful the entire time that offered to look into it did we finally figure out what the issue was. This makes me wonder if it is a common practice to not bother looking into things unless if the customer tries to push them into checking? I would HEAVILY recommend that if you want to buy a iPhone without breaking the bank too much, DO NOT come here as a first stop, ust go get it from Apple directly as they are selling refurbished iPhones directly on their website or in their Apple Store app, not to mention they still have 1~2 year old budget friendly iPhones being sold brand new as well (The iPhone 11 & iPhone SE 2nd Generation as of December 2021 when I'm creating this review). If you have any tech issues in regards to Apple products, then its best to cut out the middle man & go directly to Apple. Less potential headache. Simply put, just go directly to Apple first if you can and only come to this store in Park Royal mall in West Vancouver if you wanted to either buy a smartphone case (that you can get anywhere) or if you had no other choice and try to deal with them in terms of tech related issues. Disclaimer: I am not saying this store is likely the worst, far from it, just that I felt they could've dealt with the issue we had more professionally instead of just making us feel like they're blowing us off with our potential legitimate issue (which later DID turn out to be a legitimate issue) AFTER we had paid..... I'm sorry but excuse me? Seriously, they make claims that they're professionals in their own store name. If they're going to do that, then perhaps ACT like it and actually follow through with that claim and actually CHECK if there really is an issue or not..... if you can't back up this kind of claim, why bother opening up a store when you can't even do that?

My I-phone could not get charged any more, the connection was loose and the charging cable slipped…read moreout. I was ready to buy a new I-phone, but wanted to see if could be repaired. On the recommendation of Best Buy in Park Royal, I went to the Mobile Klinik there. I was surprised when after thoroughly inspecting my phone the repair person used a pointed instrument to pull out an incredible amount of lint from the connector! I was even more surprise when I was told NO CHARGE! You can believe me that whenever I have mobile phone problems or need a new one - I shall be back!!

My experience is consistent with the negative experiences here. My view is that they are not to be…read moretrusted at all. Their business model is based on cheating customers, not customer service, trust and the nice things we assume in most situations. I think they cheated my 85+ year old father -- he brought them a phone for repair and half an hour when we returned, they said the damage is permanent and sold him a phone smuggled apparently from Africa for double the price. No sense of ethics, no shame! My father went with the price since he was not well enough to go shopping all over the mall. My guess is that even the original phone was working but perhaps they were more interested in selling a new phone.

THEY BROKE MY PHONE. Got a OLED screen replacement that costs the same as the Apple one, and the…read moretouchscreen has been off since. Now after only three weeks, the touchscreen is completely broken even thought I haven't dropped it for ONCE. The screen protector and the case aren't even damaged.

I bought APL SE 3 40 M Apple Watch on 02Jan26 and was told if it went on sale within 30 days I…read morecould get the discount! Well today 13Jan26 this exact item is $100 off. When I went in to get my refund I was informed that since it is out of stock now I can't qualify for the discount! Very false advertising of the sales department! Poor business!

Awesome service - quickest order pickup ever! Haven't been to this location since pre-Covid days…read moreand I was impressed by Rory. Rory wears a 5 year pin which does stands for solid experience and great service! So...I had issues with order pickup at the Robson & Granville location where I got a wrong item that costed $250 less...holiday shopping woes :-( Thankfully, coming to this Park Royal location resolved issue promptly, providing correct item and in higher model. Rory was smart, patient, and super knowledgeable. Look for either Rory and Disha for excellent customer service! Found them both to be very experienced, friendly and helpful! Made it to Park Royal around 16:30 and left store by 16:45, which included time to look for correct item, fix order on computer, plus help load big item purchased into my trunk. From being worried to being wowed that I had more than 12 minutes to spare till mall closing at 5pm. Won My favorite Best Buy location of the Year! P.s. if you r curious what did I do with the "extra" 12 minutes left? ...hmmm... of course I did more shopping before the mall closes! Yup, I was able to trek through the mall to SportCheck with 5 minutes to spare and picked up a quick buy!!! Amazingly efficient shopping experience at Park Royal, thanks to Rory and Disha at Best Buy!

We moved from Telus to Rogers because door agents persuaded us to do so. It may be a good move but…read morewe don't know yet. They were hopeless in helping us port the phones and caused a great deal of confusion for over a week. However, Neda in the Park Royal store was excellent. She spent a good deal of time helping us when no one online could. I highly recommend her for her skills, her kindness and saving us from additional anger. She is a great employee and Rogers should be proud of her. Thanks Neda.

Solid 3.5 for attempted customer service…read more Kinda surprised that inside Park Royal, Rogers doesn't have its own store like Telus does. Located in North side. Kiosk located by the washrooms, and Tanny quite helpful in trying to make things happen, that's the sense I got when I explained how I wanted to get the Blackberry Passport. He brought up a few solutions as carrying 2 lines now would be more preferable as long as I have the right toys. Waiting til Christmas/year end, that's when the real deals come out ;) That's my tip of the day!

A number of weeks ago, we had to purchase a cell phone for a student from Europe. We had no idea…read morewhat would be the best plan for the student's needs, locally and while travelling, or what is the most affordable that would allow short term cancellation? We were very fortunate that Faiz was there (Park Royal, West Vancouver) to help us. Not only was he extremely knowledgeabe, he was patient, helpful and extremely curteous. It was the best sales experience we have had in a long, long time. Thank you, Faiz!

From the owner: Vancouver's best and most affordable and reliable cell phone plans! Switch & port-in your number…read moretoday! $29/mo 20 GB Data plan available! All the newest iPhones, iPads, Samsung devices, Google Pixel devices, Apple and Samsung watches, and more! Internet and cable services also available. Virgin Plus is here to serve you!

I came here to get an extra phone charger on the company dime so that i could have my phone charged…read moreat work. it was $$ for a charger and options were limited, however, i CAME here to get what i needed so that was an easy transaction.

I went in there last week and received a recommendation for a usb cable I needed for my phone. Did…read morereceive the correct cable but upon research I noticed that I was able to find the exact cable for cheaper at another local electronics store. I remember asking if their prices were fair and the response was yes, I am thinking the person working there didn't know about prices elsewhere or was not being honest. Would still go back there.

Perfect jewelry collection & everything genuine, all watches were Swiss made,…read more Picked up my anniversary Canadian diamond eternity ring. Knowledgeable staff.

Their website says they service Rolex in the Park Royal and Victoria stores so I took my watch…read morewhich was under warranty to Park Royal store only to be told they didn't service the watch there. Not very satisfactory. With that kind of service it is not surprising there wasn't any customers in the store considering the mall was busy. Lost me as a customer.