I would strongly recommend taking your vehicle somewhere else. My experience with this facility was…read moreextremely frustrating and expensive. Chris, who presented himself as the person in charge, was extremely difficult to deal with. When I asked to speak with the owner or a supervisor, he would not provide that information or allow me to speak with anyone else in management. My biggest concern was the additional work and charges that I did not authorize. I originally brought my truck to this facility because it needed a replacement transmission, and the transmission repair was covered under warranty. After they received the transmission, it took more than five days to complete the repair. When I picked up my truck, I made it approximately two miles before it broke down. The engine began rattling, ran extremely poorly, and then shut down. The truck had been running properly when I brought it to them. Instead of resolving the problem with the original repair, I was told the problem was the spark plugs and wires. I was then charged another $250 for this work, along with another $179 diagnostic charge. I did not bring the truck in for spark plugs and wires, and these additional charges were not part of the original repair I authorized. After they claimed the truck was repaired again, I picked it up and it made it only about one mile before the problem happened again. At that point, I had completely lost confidence in the facility. I had the truck towed to my home and finished the repairs myself. There was also an issue with my old parts. I specifically asked Chris to keep the old parts for me, and he agreed. When I returned approximately 30 minutes later to pick up my truck, I was told they had already thrown the parts away. I was then told that customers have to request their parts before the repair begins. That was not what I was told when I asked for them. What makes this experience particularly frustrating is that I was charged additional money for repairs that I did not authorize as part of the original job, and I ultimately had to take the vehicle home and repair it myself. I don't have a problem paying a fair price for quality work. What I have a problem with is being charged additional fees for work I did not authorize, being charged repeated diagnostic fees, having the vehicle returned to me in worse condition than when I brought it in, and then having to finish the repair myself. In my opinion, the customer service, communication, and handling of my vehicle were unacceptable. I would not recommend this facility, and I strongly suggest getting a written estimate and written authorization for every additional repair before allowing them to work on your vehicle.

Great service! Fast, friendly and reasonable. Highly recommend their services if you have a hybrid…read moreor electric vehicle. They are pretty knowledgeable and look out for their customers,

DO NOT GO HERE They are a scam i brought it my car to get looked at and they did nothing took my…read moremoney and when I came to get my car back slashed my tire. DO NOT COME HERE

From the owner: Our passion is the automotive industry. We listen to our customers, so that our experienced…read moretechnicians can diagnose and repair successfully to get our customers safely back on the road. We keep it honest and fair. We offer a 24 month or 24000 miles warranty on most of our services. We get to know you and the goals you have for your vehicle. How long you plan on keeping a vehicle can determine what our advisers will recommend in repairs and maintenance.

A plate under our car had come loose and was scraping the road. We had another two hours to go to…read moreget to our destination on a Friday afternoon and needed help to fix it. Potomac Creek was the closest repair shop and we were so lucky to find it! Kelsey was so kind, immediately understood our problem and found a technician to help. We were bolted up snd good to go within 15 minutes!

Only people I trust with my car. Very thorough and informative team of professionals.read more

Great place! I live in texas and my son just got out of the military and going to the police…read moreacademy in Fredericksburg VA. So my son's mustang was having a little trouble. The water pump was leaking. My son didn't really know what to do. So i call around up there to a few shops. Man they were very expensive. I came across Manuel's and I'm glad i did. He was half the price. He took care of my son and did a great job. When my son showed up to pick his car up they even gave my son another discount for being employed at Stanford county sheriff's department.

Manuel's Auto saved our trip from NJ to Florida When we…read morearrived in Virginia I began to hear a noise coming from the drivers side front wheel which only got worse I knew we could not continue driving much further so I pulled over to google mechanics but saw most were closed or closing. No only was it a Saturday but it was the Saturday before July 4 holiday I saw Manuel's Auto was open until 3 so drove to them. I was just expecting to leave the truck there but was at most hoping for a quick diagnosis. They immediately jacked my truck up and diagnosed a bad wheel bearing. I new they were closed the following day because it was Sunday and July 4 was that Tuesday so I had no idea how long I'd be stuck there Then I saw that one of the staff members was on the phone trying to find parts. After multiple calls he found them. Manuel then told his mechanics to start working on the truck!! I couldn't believe it!!! They were actually going to fix the truck right then even though they were closing soon. They stayed hours after closing and got the job done. My truck is running perfectly. I highly recommend Manual's Auto as they are courteous, friendly, reliable and knowledgeable and competent mechanics. If I lived in this area I would only use them.

I can't say enough about Dan. Truly honest and talented mechanic. He worked magic on my 1968…read moreCamaro's 383. He even took parts off of his own car and used on mine to make sure it worked right. He treated my car like his own and solved a problem that had stumped others for 2 years. I'd give him 7 stars if that were an option.

After numerous attempts to find an honest auto repair shop in the area, we found Action Auto Works…read more We had moved into the area in 2005 not knowing any locals who could steer us in the right direction to discover reputable businesses, whether it be auto repair, dental, doctor, contractors, etc.. We had to do our own "homework", and In the process, we were taken advantage of many, many times due to our trusting nature of those providing our needed services. Unfortunately, we are still dealing with the concept of "who can you trust", but it is helping us to grow wiser. Auto Repair is one of those services that you just cannot avoid. We were frequenting one popular garage close to our home, but as it became obvious after a few years that they were not looking out for their customers, we began to search elsewhere. Action Auto Works was recommended by someone reliable so we tried them, and were so very satisfied that we remain a loyal customer of theirs to date. I, personally, have dealt mainly with Barry, but we find both brothers to be very honest, professional, fair, and always trying accommodate busy schedules. They are up to date, confident, and knowledgeable about all aspects of the auto repair industry, as well. We fear the day they decide to retire and close their business. You just can't find the quality of work and professionalism they possess anymore.

I had a rear shock that came loose on a 2007 Toyota Yaris hatchback due to rust and don't have the…read moretools to replace it. This happened a day before Thanksgiving. Went to Advance Auto got the shock, hoping to find some a mobile mechanic, so happens his sis-n-law was at the store. She made a quick call, gave me an estimated price on the labor. Jordan was able to do the job on Thanksgiving day @8am. Jordan was able to replace my shock within 30 mins. Pricing was spot on and gave him a little xtra due to the Holiday. I was on my way back to Myrtle Beach, SC. Made it home with no issues. So, if you're in the Fredericksburg, VA area and need a mobile mechanic give him a call. Thanks again Jordan !!!

Excellent service. Came to our house and replaced our brakes. We were very pleased with the level…read moreof service and the timeliness of the repairs.

Paid up front for work to be done on a vehicle that was purchased from Oscar (owner of motor…read moreKraft). Work was never completed on vehicle horrible communication as well as damage to brand new rims and a flat tire on new tires. Oscar drove the vehicle to his house and his own personal use while "finishing" the work on the vehicle. Attempted to communicate with Oscar on how he was going to try to remedy the damage to the brand new rim that was done at his shop with no communication back from him Beware of this shop!!!!

Oscar is the best. Helped me PPI a truck showing me what was wrong and how to spot it, as well as…read moregave estimates. Could have hid it and had me pay him to fix it all but instead gave me his time and attention to help me. ONLY mechanic I'll use in this area(and I live a ways away)