I purchased from Car Corral II at the beginning of September 2021. I met with my salesman whose…read morename was Daniel. He was by far one of the nicest people I have ever had the pleasure of dealing with. Daniel was also very honest and a just good human being all the way around. He never once pressured me to purchase my truck and never tried to feed me things he thought I wanted to hear. He won my business just by being honest and again not trying to sell me my vehicle. I took the vehicle for a test drive and basically knew it was exactly what I needed, the price was right and I was able to get them a check the same day. I was encouraged to take it to my mechanic if I wanted to and if something came up to give them a phone call. They offered me a 30 day warranty and again I was encouraged to call them with any issues. After driving the truck a bit I started to notice a mechanical problem, however these things can be expected when you purchase a used car. Car Corral also knows things happen and this is why they offer a warranty on all their vehicles. A company that purposely is selling bad vehicles would not offer a warranty of any kind, it just would not make business sense. I reached out to Daniel who told me to bring the vehicle back so they could help me out. I brought the vehicle back and to my surprise was given a loaner vehicle to drive while mine was being looked at. You can't even get a loaner vehicle at franchised dealerships these days, so this was an awesome benefit. I drove their loaner vehicle for a few days before receiving a phone call telling me to come pick up my truck. I arrived to pick up my truck and they said they were unable to locate the problem. However they didn't just say sorry about your luck they told me to take it to one of my mechanics and see if they could find anything. I took the truck to a different mechanic and they were able to locate my concern. I sent over the work order to Car Corral and they assisted me by helping me pay the bill. There was very little push back on this and I was pleasantly surprised. The customer service and integrity of this dealership is second to no one. They may not be a franchised dealership but they are not a "buy here pay here" either. These guys will take care of you even after you hand them their money. Thank you!

This is long but full of caution against doing business with this place. On a Monday, we went to…read morethe dealership to purchase a pre-owned Toyota Tacoma that was very nice! Fully loaded, clean Carfax, sunroof, lift kit, all the bells and whistles for the price point we wanted. We bought the truck, paid a $5000 down payment, and signed all the paperwork on Monday evening, but we were told the truck just needed new wheels and that they were being delivered and installed tomorrow (Tuesday) morning and then detailed and we could pick it up Tuesday. We said okay no worries and left. Tuesday afternoon we called after not hearing anything and they said it wouldn't be ready Tuesday because during the tire install, a specific, special bolt broke, so they had to order a new one and it would be delivered and installed Wednesday and we could pick it up Wednesday. On Wednesday, we called and they said it's almost ready, it just had to be aligned and detailed, but it would be 100% ready on Thursday. On Thursday we actually go up there and are told that there was an issue with the control arm, but it would absolutely 100% be ready to go home on Friday, no questions asked and they would deliver it to my husband at his workplace, and we left in a loaner. Friday comes and they call and say they 'cannot get the truck to align' and they discovered $9000 worth of repairs so they cannot sell the truck... At this point we were very frustrated but did appreciate that they didn't just give us the truck anyway, but they needed to make this right. We asked for a manager and were given to the General Sales Manager, Shaun. We told him they had 24 hours to produce at least 2+ other comparable trucks to choose from and we would not be putting another cent towards it, and we would be keeping the loaner they gave us until they had a viable option for us. We also made it clear that he's only open to Toyota or Nissan ONLY. He said no problem, and to come by at 11:00 the next (Saturday) morning to look at the other options. Shaun calls Saturday morning and says they have 3 options, one is a Chevy and we stopped him and said we told your receptionist only Toyota or Nissan last night, but he claims he 'didn't get the message from her' but luckily he has a Nissan Frontier with less mileage and a newer year (although no bells and whistles) that we can try out when we get there. We arrive and Shaun takes us to his office and asks for a rundown of all that's happened so far since he 'wasn't on the sale from the start'. We believe he should have done all the discovery prior to us arriving, but we go over the past week in detail. He then goes into this long, drawn-out spiel of the issues with the truck we originally purchased (we already knew these things) so we ask to just move on and see the Frontier. He says, 'Well I'm going to fall on the sword here, it's 100% my fault, but the Frontier was sold last night.' If he knew the Frontier was sold on Friday evening, why tell us on the way to the shop Saturday morning that we could come and look at it? At that point we were ready to walk away, but he said he could pull together a list from their entire group's inventory of possible options. He comes back 10 mins later with a spreadsheet of trucks - ALL are over his price point and the one that was sort of an option was a Nissan Titan WITH damage on the Carfax AND a diesel engine... We said that we were totally done and ready for a refund of the down payment, and then he started to say 'Well we don't typically have accounting here on the weekend...' but we insisted that we would be leaving with our money in hand, no matter what he had to do. We got 'lucky' per Shaun, and they did have a finance person working and we left with our refund and the absolute worst taste in our mouths. Take your business elsewhere.

Mr. Floyd Whitlock made the vehicle buying process easy and straightforward. He's a genuinely nice…read moreperson and spared us the car salesman bs that is far too typical. We got a most excellent vehicle! Also, Brandon Jones, who handles the financing side of things was great. Both of these gentlemen went above and beyond. The service and autobody departments are second to none IMHO.

I came to get a oil pressure sensor and JOSH at the OEM parts help me out Fantastic guy but my oil…read morepressure didn't match so I came to return he gave me a refund.

Jess McDonald, and Meghan Johnson never returned any calls…read moreto me AFTER they said that they would. Common courtesy is appreciated so please do that. It's the least you can do for your customers. However; I compliment the ford MOBILE service techs named Elliot and his assistant Brandon for assisting in whatever means necessary to help the customer with a vehicle problem and get the customer back on the road safely.

Me and son went here. We were going to get him a car since he had $500 to put down on a car and I…read morereally had nothing even tho I needed a car desperately My Jeep was falling apart They told me sometimes they could put people in a car for $0 down. All I had was $150 on me and they took that and put me in a 2013 Subaru Mitch the salesman was very nice and professional with us and the manager was also, We had a good experience with this place and I would recommend it to anyone. They work with you and treat you with respect.

They lied to get me there then it was something else . I wasted $60 on Uber to get there to find…read moreout . Bad business don't go there

It makes me sad to hear that people have had unpleasant experiences with NAVY FCU. I don't go to…read morethe location too often but when I have, they have always been friendly and helpful. The only drawback is that they are often *very* busy being the only branch location adjacent to Fort Lee. I also wish they participated in share branching. They also have branches in other locations I tend to frequent in my travels, such as Saratoga Springs. Yey for me. They are quick to spot any potential fraudulent activity and call and they have been super helpful in resolving issues over the phone. Their customer service is twenty four seven and their call centers are HERE, in the United States, not The Philippines, India, etc. They may have accents and they may think I have an accent but they are empowered to help address problems and they understand how we communicate. They do not feel me to death with stupid charges--heck, they even refund many of my atm fees. I am told their home loan rates are among the very best but they are slow. I am very pleased with NAVY FCU.

Great customer service. Any issue I have is responded to quickly and fixed promptly. Pricing and…read morefinancing is great also.

Spent 3 hours being transferred and on hold trying to get a $6.49 fraudulent charge removed from…read moreAmazon. Never could get anyone. The customer service is the worst I have ever experienced.

Best bank I have ever dealt with! They stay on top of fraudulent activity, they allow overdrafts…read morewithout charging for every single transaction, and are always very helpful when I call. Wouldn't change a thing!