Excellent work done! Great customer service from Carl! Will be returning without hesitation.read more

Always great, reliable, honest, affordable work. After years of feeling overcharged at other shops…read morefinally glad to have found this one.

I stopped by Precision Tune Auto Care after my wiper blades suddenly started acting up, and…read morehonestly, the timing couldn't have worked out better. From the moment I pulled in, the experience felt stress-free. James, who I believe is the manager, was incredibly welcoming and came right out to my car to take a look at the issue himself. That alone made me feel like I wasn't just another number walking through the door. I had already struck out at three other shops earlier that day, all of which couldn't get me in until much later or the next day, so my expectations were pretty low at that point. James assured me his mechanics would do what they could to help, and they absolutely delivered. The shop felt organized and professional, and the team clearly knew what they were doing. They diagnosed the problem quickly and had me back on the road within an hour. The pricing was reasonable, especially considering how quickly they were able to fit me in, and the whole experience left me feeling genuinely relieved. Car issues are never fun, but this team made it as painless as possible. Based on this visit alone, they've earned a loyal customer. If you need car maintenance and don't want to feel rushed or brushed off, this is a solid place to stop and see some good people who care about their work.

I came in at the very last minute for an inspection Sterling and John we're both very…read moreaccommodating. They provided great customer service, and even allowed me to see the issues with my car and thoroughly explained them to me. I would recommend this business to others.

I cannot say enough good things about Jay and the team at Elliott Automotive. I brought my car in…read morewith a highly unusual, high-stakes issue-my serpentine belt had actually been sucked directly into the oil pan. It was an incredibly complex and stressful job, but despite having a shop full of other customers and high demand, Jay treated my vehicle as a top priority. What sets Jay apart is his absolute refusal to cut corners. I know for a fact that another mechanic likely would have given up, or offered a quick, subpar patch job that would have ruined the long-term driving experience. Jay took the extensive time required to properly diagnose the root problem and meticulously resolve it so the car drives perfectly.To top it all off, he was incredibly fair on the final price, even knowing how much extra labor and stress went into this repair. If you want an honest, brilliant mechanic who genuinely cares about the safety and performance of your vehicle, go see Jay at Elliott Automotive. They have earned my customer loyalty for life!

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

I know jacksh*t about cars- I'm not super ashamed of it, I can do a lot of other things. But if…read moresomething's wrong with my car Im going to take it somewhere to get looked at. The young men working at this jiffy lube laughed in my face and ridiculed me. then had the nerve to wonder why I wait so long to get my car worked on- as a young woman i don't feel like being criticized by men for requesting a service their establishment is supposed to provide. One of the young men said "I was going to say something, but youre a customer so I probably shouldn't". I said youre right you shouldn't say it then. Just a completely humiliating and unhelpful experience. They ended up sending me next door to auto image- they guys in there were super nice.

I got an oil change for 5000 miles and the oil light came on at 3300 miles. This has never happened…read morewhere I usually get my oil changed. They insisted that of they would do a free top off if necessary but when I went to them, they changed their tune completely and that it was my cars fault because it burned oil too quickly. A Subaru with 80.000 miles? I seriously doubt it. They are just a lousy corporation that takes no accountability. Never going back there. ​

Went to have 1 tire replaced due to sidewall damage. This was 3 days after it passed inspection at…read morethe same shop. roadside assistance said it was his opinion it was due to sidewall rot. They did notate on inspection lugs were swollen. I was happy it passed inspection. Store owner quoted me $361 in parts only for 20 lugs. Ford MSRP from official Ford parts catalog is $10 each lug, so $200 retail. That's an 80% markup! Over the phone he said the markup was extra than what their computer software said for pricing because he had to resell the extras. They are standard Ford OEM , m12 x1.5. you can get a box of 20 or packs or individual lugs, what is their to keep in inventory and resell? this isn't pawn stars. the lugs fit dozens of year, models. I understand they have vendors and markup, but more than dealership! , charging that much , 80% markup is unethical for simple lug nuts I provided Chris, the store owner, with proof on cost, and simple math. the next day in person he said he never quoted that, but it's in writing and voice recorded. At pickup, He then dismissed my concerns, saying he is a capatilist, im basically SOL, and he was hostile and Chris has no customer service skills. he ended the conversation before I could finish what I was saying, and told me to leave when I asked to meet in the middle on a discount because 80% markup over dealership is JUST WRONG The previous commenter is right, things have changed there..I have been a loyal customer to this shop for a decade. Chris was not store franchise owner last time I was there a year ago, and I hope he is not there in another year. He is rude, exploitive, no customer service skills, lies, and tries to exploit customers Needless to say, Midas lost a loyal customer of over a decade. So many same kind of reviews, the new store owner tried to rip me off, and when confronted didn't want to talk and walked away. Other midas locations may be trust worthy, but they are all franchises, and the one at 5301 West broad, Richmond va should be avoided untill a new owner comes in. I don't think Chris will be store owner with all his bad reviews and shady practices. They are still answerable to Midas corporate and the BBB, which I will be filling complaints against this shop.

Came here today to get my catalytic converter painted as a theft deterrent, which is a program…read moreMidas provides in conjunction with the Henrico Police. Hard to beat "free", so I was glad to make an appointment with this location to get the spray taken care of. Their lot is tiny, so parking was a bit of a hassle. The service was on the quiet side, but professional. A manager was talking loudly on the phone nearby throughout my interaction with the employee, which was a bit off-putting but no real way to avoid that with such a small cashier area and waiting room. They took about 30 minutes to handle the painting, which is pretty quick. I inspected it after the fact and they were pretty liberal with the spray but, as their manager explained to me, it's hard to control the trajectory of an aerosol paint sprayer. I should mention that I received a call from Midas the day after I posted this review to ask about my experience. This is an impressive sign of good customer service that I do not often see, so good for them for doing all they can to ensure positive outcomes for their customers. I strongly recommend everyone also get this spraying done now that crime is off the charts, and Midas is a solid choice for this and other services as well. Overall: 4.0 stars ---- Pros: - Great program they're doing with Henrico for the catalytic converter painting. - Service was professional, if quiet. - Prices for their services seem fair. Cons: - Small parking lot means parking is tough, even if they aren't busy. - Small waiting areas amplify sound, though it's not like they can magically make their location bigger. Bring headphones, easy solution.

I've been to many different Firestones over the years, with mixed experiences overall. I recently…read moremoved to this area and had my first visit here today, which was excellent. No nonsense but friendly, super efficient but not rushed. Took my car in for a leaky tire, and Tayvon (sp?) got it diagnosed immediately. Then, patched it up in what seemed like about 20 minutes. So, as fast as possible. I had a work meeting to get to and wasn't sure if I'd need to leave and come back; but nope, he came through and I made it with my car in time. All boxes checked. Recommended.

I wish I could give less than one star. I have never had such a terrible experience, in my life…read more Took me two tries to get my car serviced. Made my first appointment and went. Was told that they had no record of me having an appointment so I made another appointment, and left. One missed day of work. Second appointment, second missed dayof work, happened a couple days later and decided that the best course of action to starting a relationship with a these mechanics, was to be extremely nice and so I brought them donuts. After all, I needed a good mechanic, and so I was going to be good client, in hopes of them being good to me. Wrong. There's more attitude in that building than I know how to deal with. I kept my composure, assuming they had difficult jobs. I do too, so I understand. I got there 15 minutes early, gave my information, and then told them exactly what was wrong with my car. My car is under warranty and the fix was going to be covered. my check engine light kept coming on and my left signal was not working because I have a melted component. I told this to them. So of course they ran a diagnostic and found the problem in the engine, got the part and fixed it, but my warranty wouldn't cover the other problem with my tail light because the first woman that helped me said, that I had burnt out lightbulb. fix and I can do that myself, butThat's not what's wrong with the car. I had replaced the lightbulb twice before figuring out that it had a melted component. It's a common problem with the make and model of my car. I told them exactly what was wrong with the tail light. I told them that it was not just a burnt out bulb, and that the bulb was not burnt out at all . I told them about the melted plastic and how it was interfering from the circuit, completing, in order to have a proper working term signal . But because of how she filed the claim, my warranty would not cover it . Had she bothered to say that it was an electrical issue, like I said, it would have been covered. I tried to explain this to the second girl behind the counter but she told me that they weren't going to fix it because it would require another diagnostic and I needed to take it somewhere else. She also named the exact problem with the tail light. Her words were, it sounds like you need a pigtail replacement. I said OK, because what else was I gonna say, and left . Once I called my car people, they told me that they were not going to be covering a burnt out bulb, so of course I had to fill them in on what really happened and that it was not burnt out bulb. They don't want to believe me because they figure the Mechanics know more than me, cool. I knew the problem and I told them I knew the problem before they started working on my car. So I'm going to be making a video to submit to customer service because the mechanics never even looked where I told them to look. And after getting home and my Car sitting for a few hrs, I now have a leak. so a problem that wasn't there, is there now. They are the worst. You couldn't pay me to go there again. I hope I can fix this with my warranty people. but stay away from this place. I wish I had seen all these horrible reviews before I went there.

There is a reason they have so many positive reviews! They thoroughly looked over my 2014 car and…read moretold what I needed, what I could do without and what I absolutely did not need. They explained things in a way that made sense without sounding condescending. Highly recommend if you're looking for a place that will tell you what you need and do not need.

they tried to charge me almost a grand for a part that costs a little over $100, and that's before…read morecost of labor or anything. would not recommend.

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!

went there to get a belt changed. they told me they put on the belt and that it needs engine repair…read morefor 4-5k. i said no and when i got the car back the belt wasnt even on it. i called and asked if they even put it on, and they said they put it on but took it off later. when i asked why, they had no good reason and got rude and angry with me over the phone. according to my photos i took before dropping it off, looks like they didnt touch a single thing related to the belt, didnt even touch the screws. so they lied about putting the belt on, tried to say i needed an engine repair/swap, and then charged me $165 for doing nothing. i went to another shop and said its probably just a belt issue or AC issue, but if they were to do an engine swap or repair it wouldnt be over 2k anyway. theyll boldface lie to your face and get angry when caught in the act, avoid at all costs