I have been a member for 30+ years and everyone has always been very helpful, friendly and…read moreprofessional in person or via phone. Before an interaction is concluded they confirm I am satisfied. If they are not immediately able to answer my question or assist me fully, they assure me there will be a follow-up and always do so in a timely manner.

Can you love a bank? Well, I've really got to these folks credit! I had a deposit to make for a…read morenew account and went to literally 5 other banks and all of them required an appointment to make that deposit, which I find ludicrous. I mean, I'm trying to give you my money. I understand covid, but several bank lobbies are open but they won't open an account without an appointment. Very inconvenient, despite the pandemic because it should only take a couple minutes. The only reason I hesitated to deposit here, was because they don't have many locations. We have other accounts here and have always been satisfied. So when I called with my dilemma, they were like, "Come right in." Nelly helped me and opened my account in less than 5 minutes and you receive your debit card on the spot! She was accommodating and cordial and also helped me with another transaction. I told the manager, Barbara my experience and was determined to give them a rave review for taking care of this. You would think the other banks would be vying for business! Thank you, Navy Federal, now I don't have to put my cash in my mattress! I salute you for making bank easy! Please return the coin machine soon! It was awesome and made so much cents!!!

Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

If I could leave a negative star review, I would. My mom brought a car from these people back in…read moreFebruary 2026 .. as of August, my moms car has had to have a transmission replaced ($9000) and a starter ($1000) we have called multiple times to speak with a manger and have YET to get a call back. When we were sold the car, they stated that this car has been " thoroughly inspected" but somehow after only 5 and half months we have had to put out collectively $10k .. that's way more than the vehicle is even worth. If you plan on buying a car from here, do your research, look over the car thoroughly, if possible take it to a trusted mechanic before you agree to purchase. If we could've avoided this we would have. I hope this helps someone.

Banker Anaya Lewis was not onsite and for a new business bank account, made me wait half an hour…read morejust to tell me she's going to be late by an additional 30 minutes and that we should reschedule. Very unprofessional but glad I did not open my business' bank account here.

Corey at this branch made up for an abysmal experience at the Cary Court (Carytown) location. He…read morewas knowledgeable, quick, helpful, professional and courteous. Parking is great.

Great credit union to bank with. All of the staff are so…read morefriendly and accommodating and lots of fun to visit. Would definitely recommend them.

Awesome place my husband and I switched credit unions and I have nothing but good things to say…read more Penny the lady that helped us was awesome and was very patient with us even staying after they closed. :) Also this credit union used to be called RF&P That's what it was called when we joined it was just for railroad employees, my husband works for the railroad that's how we found out about it and a lot of people said to check it out. But now you don't have to work for the railroad to become a member.

Everything went very well. Your price was $400 lower than Carmax's, but your website for…read moreconducting a sale was quite usable and theirs was awful. It made a difference. Alex is an excellent representative for your company. He answered all questions, was very polite, and moved the process along efficiently. Next time I have a vehicle to sell I will definitely come back to Carvana.

From the beginning the process was easy. The gentleman who helped us at the Carvana location was…read moreexcellent.

I visited the new branch on Broad st near Willow Lawn today. I needed a cashiers check. My…read moreexperience was excellent. A manager or supervisor met me in the lobby & asked me what I needed. He pointed me to the teller line for help. The teller was very proficient. She needed the manager to approve something related to my request. He came over and handled it very quickly and with a smile. I couldn't have had a better experience at this branch. Bravo BofA team!

I had the opportunity to interact with Bank of America for switching account information of my…read morewife. New wife, new life. My overall experience was great. It was easy to schedule an appointment with them, and they were accommodating to our schedule. Our teller that assisted us was very friendly and helped with all the information switch, as well as giving us tips and tricks and helping with the next steps. The switch went very easily and quicker than expected, so can't complain!

I never have to wait more than a couple of minutes. Needed some last minute information to have my…read moretax paperwork ready for the accountant. Updated me on new opportunities for my retirement investments.

Day before thanksgiving and I want to cash a check. I've been a customer for 13 years at…read moreSuntrust/Truist. I am directed to a new cashier and she tells me she can't cash the check because she can't find my account. I tell her I've got checking, savings and mortgage through them. Nope. She can't find my accounts. But she says I can have a seat and wait my turn to see the branch manager. I said to please give me the check and I'll take it to another branch. Just left the other branch. They cashed the check without any problems. This is the 2nd time I've had issues with this branch. It's convenient to my home but I'm done with the inexperienced cashier nonsense.

Easy to deal with. Friendly tellers. Convenient locations. Typically not very busy so no long lines.read more

This is my review and after reading some of the others, I am not alone since the merger of Suntrust…read moreand BBT this bank is horrible for mortgaging. I was with Suntrust for almost 20 years when they merge with BBT Suntrust was excellent. I would get any mortgage to them for any home. They cared about their customers they return phone calls. They looked out for you - if a mortgage rate dropped and you were eligible for refinancing they would give you a personal phone call, but all that has gone out of the window with Truist and I tell them every time the Escrow department gets an F minus - the manager of the Escrow department literally called me and told me that after three people gave me three different escrow rates that that couldn't be, although I provided him names , times and dates and ask him to follow up and listen to the recorded calls to verify what I was stating he didn't seem like he was interested in doing it. He was defending his people's ineptness which is understandable, but the customer is asking you to research something that is on a recorded call The next few days I received the letter from TRUIST. . I NEVER opened the letter. I just sent it right back to TRUIST marked return to sender. I knew my mortgage was up-to-date so it was no need of me opening a letter that I knew was from the Escrow department repeating the same ineptness. . This is a mortgage lender I wouldn't recommend to a slithering snake - these people don't understand Customer Service, nor do they value their customers. I called today and had to repeat the same verification information three times and I'm only speaking with the same department. My name,, my address about 3 times - when I got to the third person, she said I'll need your name etc. although I have been verified on the previous two calls. After I told her what I wanted, she said well I'm NOT the right person. I'll need to transfer you. I said "oh my goodness and I'm going to have to repeat all this over again?". she said we need to verify each call - I said well I understand that but I've already verified the previous three and you let me through when I got the fourth person. She said thank you very much, "you have been verified". She didn't ask near the questions as in the three previous calls and she was a different department. She then offered me a new app where you can check and see all documents that you've uploaded for Escrow or any updates to your policy and I said I've never heard of this before. When was Truist gonna get around to telling me about this application, she said well I don't know. I've only been employed here a year. Go figure. I can't wait to sell my house and go with a different mortgage company because Truist is absolutely the worst I wish Suntrust would UN-merge!