Would rate a 0 if it was an option. Direct deposit didn't go in. Employer puts it in the day before holiday at 9:40 a.m was not deposited. Will take my accounts elsewhere unexpectedly. My bills dont stop so why is it ok my deposit didn't go in on the day before holiday. read more

This was the first time since becoming a customer that I came inside & interacted with staff. I had applied for a car loan online & went in to finish the process. When I walked in, there was a little wait but an employee signed me in. After about 5-10mins, I was shown to an office. Alma helped me finish my car loan paperwork. She was the beSt!! Her and the loan specialist (virtually) assisted me to make sure I had the correct paperwork and understood the terms & my duties to purchase my car. read more

I checked in during the pandemic. There was a door employee manning the safety of ppl coming and going. I appreciate that hand sanitizer was available and it wasn't crowded. They enforced social distancing and told ppl where to stand. The only thing I didn't like is that as I was waiting outside, I threw some items away in the trash out front and the guy manning the door told my daughter she couldn't dispose anything in the trash. He certainly could have told me. She's 10, so no need to tell her anything directly if I'm right there. Plus, he didn't say anything to me when I used the trash. It was just kind of strange Otherwise, I like va credit Union read more

I am thinking of Leaving this institution every time I need them there never there it takes the act of congress to get a loan I guess but going forward I will be putting nothing on ethnicity let's see how that play out read more

I got my first car loan with VACU and the process was straightforward and simple. I was happy with the rate, the automated deduction from my non-VACU checking account was simple and I was happy with my car. My second car loan with VACU did not nearly go so well! I applied for the loan in-person and was told I was all set for my car purchase within a few weeks. When I called from the car dealer to get link the loan with my purchase, I found out that there is NO phone support on Saturdays. After a whole lot of hassle, my dealership allowed me to finance through them (temporarily) and then switch it to VACU the next week. The VACU weekend phone staff was unhelpful and honestly did not care for the bind that they put me in. Fast forward a month and I noticed that my second car payment never posted to my checking account. Moreover, the credit union website was showing me past due. My wife had hand-delivered the withdrawal agreement with a canceled check to the associate who processed the loan... So, why was the payment not posting? Luckily, I noticed this on a Saturday morning, drove to this one location, WAITED FOR 2 HOURS and had a manager process a check and back-date it for the payment day to remove issues related to the late payment. I had already set all of this up beforehand, but had to come and re-do the paperwork. Honestly, I was thinking of moving my checking and savings to VACU to support the local community. After all of this, they will be staying with a bigger bank for now. read more

The staff at the DMV branch in Richmond is wonderful. Cheryl helped me with my transaction and then suggested that I move my car loan over - I really would have never thought of this without her suggesting it. And overall, she was fun and friendly. Sonya then helped me secure a lower interest rate and lower monthly payments, and informed me about gap insurance - something I never knew existed! She explained everything clearly and was a pleasure to do business with. read more

I LOVE My Credit Union. I conduct all of my transactions hasslefree by mail, online or ATMs. I've not had to visit a branch in over a year. There's no fees or excessive charges that the big banks levy on individuals. During any interactions on the phone I feel like the representatives are treating me like a person and I know they are located in my town and not on the other side of the globe so they understand and relate to whatever issues I'm facing. read more

Meg B at the Fredericksburg Branch is Super Fantastic! I live in Richmond and was in Fredericksburg searching for a car. I ran over to the branch up there and they were about to close. Meg still took her time and helped me and got me approved in no time. Since then, I have reached out to her a couple of times and it was like we were best buds. She made me always want to stick with VACU! Thanks! read more

I have been with the Credit Union since about Jan 2015, and my experience so far has been awful. Ridiculous fees, and lots of headache. Until today. I called and got right in to a person, and she was the nicest woman I have ever spoken to. Her name is Katherine, and she changed my entire point of view regarding this location of the Credit a Union! Thank you Katherine! read more

The manager Tim is very helpful in resolving issues. The tellers are great. This is the exact opposite of the location further down the road at 9498 W. Broad St. where they act like the couldn't care less. read more

I have been with this credit for some time and hear of late they are just as bad as the big bank I deal with bank of am and I get better service and less of say one thing and do something else I ask for help on my mortgage as was told that they could not help me until I miss a payment [that will cause problem with my other credit card car and house ins and even getting a job ] to me they are just as bad as Washington if they do not make money it not go for them so I may now have to let them have the house back and file for bankrupt read more

DO NOT USE THIS BANK!! I had this bank for years. Even after all this time they treated me terrible. there was a complete lack of customer service and respect. I have a different bank now for 3 years and could not be happier. Even after all this time I am still dealing with the incompetence of this bank. Whatever you do, please don't use this bank. read more

This place will rob you blind!! If you do business with this bank you are making a huge mistake. They claim that I chose to let them process transactions without having money in my account so they can charge me $35 per. The first time I ever overdrafted my account they hit me with 8 $35 fees for 2,3, and $4 purchases plus a "continuous overdraft" fee of $5 on each of those as well, so for letting me borrow about 30 dollars for less than a month they feel they were entitled to over $250. When I went into the branch I remained professional and asked them to return the fees bc it was the first time it ever happened and they basically told me to eff myself so I just closed my accounts with them bc god knows if I didn't pay their unjust fees they would have gone to the ends of the earth to destroy my credit. Great people but absolutely ridiculous policies!! I wish I was never referred to this credit union and will avoid any business with them in the future, and I'll be sure to tell my story to every person that is considering opening accounts at vacu. Lesson learned!!! read more