My visits have been great when it comes to the PTs and PAs but that's after you are met with Front…read moredesk staff like Christina. She is super efficient in getting her job done but lacks compassion and empathy. As a patient, things happen and if a pt gives as much notice as possible, that's not signs of a difficult patient to whom I'd have to "put in place". I asked for a copy of policy to make sure I follow policy and she decided to print out another copy highlighting the scheduling policy and highlighting once again where I signed after I had already received the copy I asked for. Like geez lady I apologized and am trying not to make the same error and she rubbed in my face. Emotional regulation is important for someone in charge of "patient care" and while I was remorseful and paid my fee for rescheduling less than 24 hrs, Christina was extremely passive aggressive and when told how she made a patient feel in clinic, she had 0 remorse or compassion. Impact vs intention especially when it comes to patient care. That's not someone that I'd like to see/deal with when coming into a clinic of great PTs & PA's. Again, if you want her to tackle an insurance company, she's your girl. If you want to be spoken to like a human being, go elsewhere. Very curt, insensitive but hey she'll get things done.

had an urgent ankle injury and came in as a walk-in. Blanka (or Bianka) at the front desk was…read moreincredibly kind, sincere, and compassionate. She understood my situation and did everything she could to fit me into the schedule that same day. I truly appreciated how caring and welcoming she was during a stressful time. The rest of the staff and assistants were also very patient, understanding, and attentive to what each patient needed. They made me feel comfortable and well cared for throughout my visit. Dr. Jodi was very knowledgeable, kind, and professional. She took the time to explain my injury, answered my questions, and made me feel confident in my treatment plan. I am very grateful for the excellent care I received from the entire team. Thank you for making such a difficult day much easier.

I wanted to update the review. They did take care of the issue with my missing medication. It was…read moredelivered to different location and they were able to fix the issue. I appreciate the effort of their staff and their accountability regarding the error.

I tried to schedule an annual wellness visit, but I was informed that appointments for annual…read morevisits are booked out for the next 3 months. Although there appeared to be available time slots on the calendar, I was told those openings are reserved only for follow-up appointments. It was frustrating to see availability that could not be used for preventive care visits.

Dr. Lemoru is amazing. She understood our life style, without judgement, and taught us how to…read moreadjust our lives with our current medical ailments. She is amazing. I ask an insane number of questions, and she stayed and explained everything thoroughly . She made sure we understood and knew what to do after our visit. Background : we found her after an emergency room visit. We have no insurance, but are willing to pay cash to see a doctor. She is very affordable, and good.

well ! they don't even answer their phones , I dial all the extensions and left voice messages…read morestill no response

i went to this office when i first started my period around 13 years old and was put on birth…read morecontrol to regulate my periods. I loved dr benjiman she was the sweetest. But over the years I've came for the same problem- irregular periods.. Over and over with each appointment they told me it was my diet and my weight. 3-4 different pills over the years and not once was a hormonal panel mentioned to figure out the underlying cause. I was fed up and started asking questions to a provider at this practice named Dominique cooper, i told her i was thinking of getting a hormonal panel done to figure out if anything is wrong.. She told me in a very annoyed/rude tone "you don't need that" i did it anyways with quest diagnostics because what do you mean i've been having the same problem for 5+ years and you're not even remotely trying to help or find a solution. I told her my fears of pcos,perimenopause and more and she condescendingly made me feel like i was stupid for even asking that. As someone in the healthcare industry, that is ridiculous and should never be the case that a patient feels like that. That was the last time i went to this office. I found a new provider and guess what? It was Pcos.

I saw Dominique Cooper and really wish I hadn't. From the moment I checked in the visit was bad…read more The younger black woman who works the front desk told me my appointment would be rescheduled if I requested physical intake paperwork to complete in office. She told me the intake paperwork had to be digital. Mind you to my left there were 3 clipboards prepped with blank intake forms. I was also not asked for my ID or insurance card which was weird. I didn't even get to finish the intake forms before I was called back. The medical assistant for Dominique was pleasant. Dominique was pleasant up until she wasn't. When I told her I didn't know how to track my ovulation and asked how to do it she gave me a look that was very condescending as if she expected me to already know that information. Mind you I'm also a nurse and would NEVER EVER treat any patient like they are stupid for not knowing something. I used my well woman exam to vet this office to see if I would use them for obstetrics in the next few months and the answer is absolutely not. She was also supposed to send a prescription to my pharmacy and 9 days later she still hasn't done it. I inquired about brands of prenatal vitamins and she told me they all do the same thing (which they don't) and gave no specific brands to try. Thankfully I have such a great PCP who is kind, caring, and knowledgable and gave me proper information. Nurse to nurse do better girl. Sucks to see a fellow RN acting like the typical jaded, uncaring, and rude MD's you usually get.

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I went to ER Wednesday, was admitted by Dr Scott Fitzgerald…read more. From Wednesday to Frida, it was the absolute best Hospital experience ever.. The Staff were so Nice, Experienced and Helpful... Not only do they have the very best Hospital food, each meal would compare to A Michlin restaurant.. Now to the BEST part; Dr Scott Fitzgerald was the most Understanding, Most caring, came in room, pulled a Chair and went thru everything single process 1 by 1, took time to make it all very personal... Could not recommend this CARING PLACE MORE HIGHLY... EVERY ASPECT WAS PERFECT.. THANK YOU DR FITZGERALD AND ALL STAFF in I

I love that Dr. Weaver does not make you feel rushed and she has a lot of compassion for her…read morepatients. The office staff has also always been very responsive and helpful. Its a great practice that does not make you feel like you are just a number. Hard to find these days!

This is the best doctor in Pl, compassionate and knowledgeable. It's hard to find a great primary…read morecare physician, glad I found Dr Weaver.