I had seen so many TV ads about Grand Home Furniture, that today when I saw one about their…read moreLa-Z-Boy recliners at 50% Off Sale, I decided to drop by the store to check it out.
After being awarded the Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Grand Home Furniture in Roanoke, Virginia, is a perfect example.
Located off Valley View Blvd almost across the street from Longhorn Steakhouse, this furniture store is one of the largest that I have ever seen. Many people are intimidated by the humongous size of this furniture store and its magestic entrance, and have never dared to enter the place. But because of its size, it also has a large selection of furniture of all prices and a large sales force that have been trained in Sales and are waiting patiently near the entrance to go after the first customer that comes in through the entrance. This can be a little intimidating to some people.
Arriving around mid-afternoon, there were plenty of salespersons waiting at the door. The first one to reach me was one named Royce. He was very friendly and greeted me with a smile. I told him that I had heard about their La-Z-Boy 50% Off Sale and was looking for a nice leather recliner to watch TV comfortably at home. The Salesman was very knowledgeable about La-Z-Boy recliners because he was transferred from their Tanglewood Store a couple of weeks ago and yet he knew where to go to show me La-Z-Boy's best leather recliner. He asked me to try it out and showed me how the remote control worked. He then went about showing me a couple of other recliners to compare with the first one. Definitely, the first one was the most comfortable of them all. I asked him for the measurements of the recliner so I could see if it would fit in my space. He showed me the slip that had this information andvI took a photo of it. Then I asked him to write down the total cost for me with the 50% discount, taxes, and delivery fee of $150. Either he was not listening well to my request or didn't feel comfortable with numbers, because he brought back his card with one total price on it. Before I left he gave me another of his business cards and asked me to go back to him if I decided to purchase this item. I told him I much appreciated his time and that I would. As a former Professor of Salesman, it was interesting the different techniques that he used to get me to purchase this item today, but the most important of all, to listen, he neglected. But that's alright, without the benefit of a college education. He did his best, and if I decide to purchase the recliner, I go to him for his effort. I definitely recommend this furniture store for its variety of furniture of all price categories and quality, the beautiful display rooms, and the excellent customer service details that they have with their customers, like offering them something to drink, giving them a period where they can return the item if they don't like it for a refund, and a 5 year period of repairing anything wrong with the product.
