Rotten customer service. I made an appointment online. I received an email confirming the…read moreappointment. I received a text message confirming the appointment. I received a voice message confirming the appointment. Then I received a phone call telling me that they couldn't accommodate me due to a scheduling issue. The woman that called wasn't even interested in listening to the fact that they had already confirmed the appointment in three ways. I told her that the scheduled day was the only time I could attend and she didn't even answer. I can't speak about this business beyond my limited experience with them but their scheduling and customer service are poor at best. I'll take my new patient business somewhere else.

I have been very pleased with the service I have received from Beach Hearing. I am now wearing my…read morethird set of hearing aids and have been pleased with them and the service. Will continue dealing with them

Dr. Molly is an amazing audiologist. I now have my third pair of hearing aids over many years and…read morehave recommended her to many of my friends. She takes time to understand the hearing loss and has always recommended excellent hearing aids. She's the best!

Dr. Molly and Johanna are the best! Was dealing with some minor tinnitus, and a lot of ear wax…read morebuild up. They were extremely accommodating. Dr. Molly did a professional hearing test, and took care of my issues. Thank you!

I have been hearing challenged since birth; 48 years. Recently purchased new hearing aids from…read moreSentara H&B Center. It was an exceptional experience, best I have had in all my years getting tested, evaluating and purchasing aids. Highly recommend this center if you want great, knowledgeable service and competitive pricing of top brand aids.

I am writing this in grateful thanks to Dr. Kimberly Croteau-Sparks and her wonderful staff, who…read morehelped my late father adapt to severe hearing loss through his last years. This is a competent, professional practice that specializes in compassionate care, careful communication and generous support. Both my parents were well served by Dr. Croteau-Sparks and her office. Highly recommended!

Advanced Hearing Technologies (AHT) has gone out of business. No warning whatsoever! All the phone…read morenumbers listed at all their locations are no longer working. No one is at their former location on Independence Blvd near Town Center or their supposedly new location in Little Neck Towers on Virginia Beach Blvd. Advanced Hearing Systems (AHS) IS NOT associated with Advanced Hearing Technologies in any way, shape or form. We have been providing hearing healthcare services in the Hampton Roads area since 1993. AHT predominately fit & sold Unitron hearing aids. Unitron is working closely with us provide the supplies needed to service & honor all warranties and accept all former patients of Advanced Hearing Technologies. Patients may contact: Advanced Hearing Systems 4529 E. Honeygrove Rd, Ste 304 Va Bch, VA 23455 757-554-0661 -Bill Morgan, President Advanced Hearing Systems

I purchased a pair of hearing aids here in 2010, made a couple of payments, got behind and then…read morefinished making all the payments to a collection agency. By mid 2012 I finished all the required payments and my hearing aids were free and clear. Or so I thought. When I brought them in for a cleaning around 2016 I was told that since I had only made 2 payments they were confiscating my hearing aids. Since I didn't have a record of my payments I didn't have a choice but to let them go. Upon digging through my files and bank statements I ascertained that I have made EVERY payment. When I confronted Advanced Hearing they told me every time that they'd get back to me...they have NEVER called, NEVER sent me an email, they have done NOTHING to rectify this issue. NOTHING. ZERO. Advanced Hearing HAS MY HEARING AIDS NOW. THEY TOOK THEM. I PAID $3690.00 for the pair. IF YOU TAKE SOMETHING IN ERROR YOU RETURN IT. THEY HAVE DONE NOTHING. ZERO. THEY DIDN'T EVEN SAY SORRY FOR THE MIXUP. I have called their national office and have been reassured that the President was diligently reviewing my case, that the Virginia Beach office was going over my payments. But, every time I call, they tell me that they'll have an answer tomorrow or next week. My life has been hell in my job, relationships, and my own ego because I miss most of what is going on around me. Hearing Aids aren't an option hearing aids are a critical part of my life and Advanced Hearing has been the holdup. I would never do business again with Advanced Hearing and neither should you.

I came here because my hearing went out in one ear. Getting the appointment was pretty easy, but…read morethe first available was about a month out. Definitely check the location, because my appointment was made at the Suffolk location on accident. Fortunately I was able to get a new appointment the same week. The staff was friendly and helpful. The opthalmologist was nice also. He was prepared to do a small surgical procedure to get the fluid that was trapped in my ear. Something told me, ask if it's covered. He advised most insurance companies don't cover the procedure without a prior authorization, and that it may be a little pricey. I was so glad I asked, and also that he was honest. He gave me the number to billing to sort everything out. The office is close to the freeway and easy to access. It was clean on the inside and plenty of parking. I'd recommend this office for your ear, nose, and throat needs. Check them out!!

Nobody in the office smiles. The front desk young lady was very upset about what someone said to…read moreher. M.P. told me she only had 15 minutes for me. The whole atmosphere was not friendly at all.

I've been coming here with my mom for a while as she had recently gotten hearing aids here after…read morehaving a hearing test done. Both Shawn and Greg have been great to work with throughout the experience. Let's start from the beginning. We've come into Sam's Club many times and saw they had the hearing aid center. I kept telling my mom that she should at least look to get a hearing test done since she always had the television up at a higher than normal volume so she could hear when watching. After months of coming into Sam's Club, we finally stopped in there and scheduled a hearing test the following week. That following week, my mom had the hearing test. As expected, she had lost a lot of frequencies of hearing, which is not uncommon at that age. In the end, she did end up getting the hearing aids here that same day since the prices here are much lower than other hearing aid places for a similar product. Over the next month or so, we would continue to come back to get more adjustments and more information about how to use the hearing aids, etc. On that same day we got home, she didn't even realize that my car made audible beeping sounds when the door was open. as well as hearing sounds of some things at the house too. Both Shawn and Greg are great. They make the process so easy and to help you in any way possible. Recently, due to circumstances and some issues with the hearing aids, they were returned for a full refund. The background noises and some other high pitched noises just weren't able to get out. Once circumstances change, we may go back to get another version of the hearing aids. This would definitely be the place to go. In the coming weeks, I also plan to have a hearing test just to get a baseline of my hearing while I'm still younger. The hearing test is free and you aren't pressured into purchasing something. If you want to have a hearing test or looking for hearing aids, this would be the place to come.

After many years of denial that I have hearing loss I finally made an appointment for an…read moreaudiogram. I found Advanced Hearing by using Yelp and looking at reviews. I considered the tenure of the audiologist too! The owner Bill has been in the business over 30 years. Scheduling was easy as front desk staff Shirley took care of getting me in within a week. She also took my insurance to check for benefits. Once benefits confirmed she called me back to report. I knew with dealing with Shirley the overall customer experience would likely be strong. On my first appointment with Bill I had an audiogram performed. Once completed he went through where my deficiencies were and recommended I be fitted for hearing aids. Bill took things very slowly doing a trial pair of Oticon's best Intent 1 to wear for a few weeks. I never realized hearing aids were so expensive. However Oticon is a leader of quality hearing instruments. Then come back after seeing how they worked move down to Oticon Intent 2 which is a $1000 less at around $5,900. After another visit I was fitted in a new pair for a few weeks to see the difference. Both hearing instruments were very good and of course a learning curve. But end of the day the Intent 2 was all I needed. Bill recommended a custom ear mold for my right ear based on capturing a better fit with a higher power. I am very satisfied with my purchase and service from Advanced Hearing. They offer free service on cleanings and the hearing aids themselves have a fantastic warranty. Even if loosing them only a small deductible. If you're in denial too check them out for a no obligation hearing test.

My experience at this site, "Advanced Hearing Systems" is very recent, as I had appts on Jan 15th &…read more16th, 2026. To be perfectly clear, the address given for E. Honeygrove Rd. is the correct one, but the ownership changed hands late in 2025. Previously, it was the Bill Morgan/Shirley Dannenburg team there, but it is now The Grohler location. The professional services are still the same, smiling faces are there to greet you, and every courtesy is extended to make your experience there a very satisfactory one. My thanks to the new team...

Very friendly. Saw me for my appointment quickly. Stephanie listened to my feedback on how I used…read moremy hearing aids. She checked the condition of them and then adjusted the settings. Stephanie then had me check her changes and made sure I was pleased with the adjustments. They will check in with me in about six weeks and have me come in if I would like further adjustments. Just a very positivr experience!

I saw Stephanie Howard today. I have been seeing her for several years on my hearing journey. she…read moreis extremely qualified and I believe she has seen it all over her many years, She fixed my issue very quickly. I highly recommend Stephanie

Appointment was booked for hearing exam, first audiologist reluctant to remove ear wax, forced to…read moreperform as patient insisted no one else could do it. After that told hearing exam would need to be rescheduled for 6 months later, then to top it all off recorded in electronic record the patient refused hearing exam. Business phones down for two weeks, unable to reach or receive response from voicemails left on recording. No notice on website, or through text or email regarding phone issue, thought they went out of business. Waited for over a month for hearing aid battery repair, first told it wasn't on site, then a few minutes later it was in a baggie dated 5 days earlier, granted there was a weekend in there but why not call and say the aid had arrived to come pick it up? after raising all of these issues at the front desk kicked out of practice, but who cares when you run a business like this! there are plenty of other fine audiologists in this region to select from.

I have never been spoken to so rudely, accused of being rude myself, "passive aggressive," followed…read moreout to the lobby and told in front of others that I was "a nasty nasty woman."