I toured the Rivergate Apartments property on November 22, 2025 with leasing agent Sean Jackson. I…read moresubmitted a rental application on December 24, 2025, which was formally denied on December 27, 2025. On December 27, I contacted the leasing office to seek clarification regarding the denial and to inquire about the return of my $500 administrative fee. I was informed that the leasing agent I worked with was out and that he would follow up with me. No proactive follow-up occurred. Based on public reviews and information provided, I understood that refunds are typically processed within 4-6 weeks. By February 5, 2026, well beyond the stated timeframe, I contacted the leasing office again and spoke directly with Sean Jackson. At that time, I was told that my refund had not been processed at all. I was asked to email my mailing address and was informed that Sean needed to coordinate with the property management company and the accounting department. He stated he would follow up with me by Friday or Monday. No follow-up occurred. On February 9, 2026, due to continued silence and lack of resolution, I submitted an inquiry through the Capital Square Living website requesting an update. That same day, La Tonya Wallace, District Community Manager, left me a voicemail indicating she was following up on the email I had submitted. When I returned her call, it became apparent that she was not fully aware of the timeline or prior communications. During this conversation, I was told that the Assistant Property Manager was processing my refund and confirming the mailing address, which directly contradicted what I had been told previously--that no one at the property level could resolve the issue. Ms. Wallace initially stated that refunds take 4-6 weeks, to which I explained that this timeframe had already passed and that I had been explicitly told the refund had not even been processed. Ms. Wallace then cited holiday and weather delays, which was confusing, as recent weather events occurred only the prior week and would not reasonably explain why the refund had not been initiated for several weeks. She later stated there was a system error that prevented the refund from being processed and that the Assistant Property Manager would now send it to accounting. I was told I would receive a follow-up later that day or the next day. On February 10, 2026, I contacted the office at 11:00 a.m. seeking the Assistant Property Manager, Yasmina. I was told she was in a meeting and would return my call. I did not receive a call until 5:39 p.m., approximately six hours later. Ms. Yasmina left a voicemail stating that my refund would be sent via FedEx paper check and that a tracking number would be provided the following day. On February 11, 2026, I called again at 10:50 a.m. and was told once more that Ms. Yasmina was in a meeting. Sean later called back and stated he had sent her a Teams message and was told she was still waiting for the FedEx tracking number. Due to mounting frustration and inconsistent information, I again contacted Capital Square Living directly and left a voicemail. Later that evening, at 5:13 p.m., Ms. Wallace returned my call. During this conversation, her tone was notably dismissive and defensive, despite my continued attempts to calmly explain my frustration regarding the lack of communication and contradictory information. She stated that approvals were required--something that had never been previously communicated--and implied that I was at fault for expecting timely updates. The conversation became particularly unprofessional when Ms. Wallace stated that the FedEx tracking number had been obtained after business hours the previous day, yet this information had not been shared with me, and Sean had relayed different information earlier that same day. When I expressed concern that I was receiving inconsistent or misleading information, Ms. Wallace appeared unaware of what had been communicated by her own staff. I further clarified that the only reason I had been able to speak with her was due to the email I submitted through the corporate website. Ms. Wallace denied this, stating she had already planned to call me. However, her voicemail explicitly referenced my email inquiry. When I pointed this out, she became silent before abruptly stating that she had the tracking number. At that point, I accepted the tracking information and ended the conversation. This experience reflects a pattern of unprofessional business practices, including poor communication, lack of accountability, internal misalignment among staff, shifting explanations, and a dismissive attitude toward a legitimate financial concern. A $500 administrative refund should not require repeated escalations, contradictory explanations, or weeks of unnecessary stress.

I would give this apartment complex zero stars if that were an option. Unfortunately, that's not…read morepossible, but that would be the most accurate rating. The management team is incredibly unprofessional and seems more focused on taking residents money than actually managing the property. 0/10 DO NOT recommend.

I understand that racism can manifest in many forms, and on Wednesday, January 14, 2026, I…read morewitnessed behavior from Erica, one of the office staff members, that reflected this. Her demeanor was rude, unwelcoming, and unprofessional. I visited the community with my sister, who recently relocated to the area and is actively searching for a place to live. We arrived at 3:15 p.m., and upon entering, Erica immediately informed us that she had a 3:30 appointment. We waited respectfully. By 3:35 p.m., the appointment still had not arrived, yet she continued to remind us of the scheduled 3:30 meeting that never occurred. She then suggested that we tour the apartment on our own. We did so, returned the key afterward, and found that she still had no appointment. Instead of engaging with us, asking whether we liked the unit, or offering next steps, she simply reminded us not to forget our IDs. There was no courtesy, no interest, and no effort to assist potential residents. The experience was disappointing and disheartening. I felt dismissed and overlooked, and based on this interaction, I would not recommend this community. This is not how future or prospective residents should be treated.

I've officially lived here a month & I'll most likely update upon move out…read more Move in was very seamless during COVID times with the assistance of the manager, Betty. She was kind enough to provide a very detailed video tour of the unit. Signed the papers and scheduled a key pick up. Welcome packet had a map, some things about the community and was gifted a nice Van Metre corkscrew and small cutting board. The neighborhood (bldg 2264) seems very peaceful. The grounds are very well kept garden wise. I haven't encountered loud noises during quiet hours or during the day for the most part. The only reason I'll take a star away on this rating is due to maintenance. Any maybe to no fault of their own due to COVID but i placed a work order ticket my first week here. I have not yet been contacted and the ticket is still active. My washer machine was making a loud noise every time the the drum would spin or agitate. So loud you could hear it outside on the floor below. Luckily my bf is a very handy with that stuff and he fixed it after 2 weeks of waiting for someone to follow up. T

I'm a new resident here. I just wanted to thank Suvidha Sharma for being very patient effective and…read moreefficient with the application and move in process. Hopefully I'll have a good experience while residing here. Safety and peace of mind is key with a transitioning family. Management seems to be caring about the residence and the property. It appears well maintained, family oriented and good for working adults. I'll let you all know how it goes.

The property is well maintained & has an awesome team! Heidi is a very attentive friendly property…read moremanager. Vanna is awesome! Always helpful and genuine! Lina the assistant manager is always very helpful as well. They make a great team. The resident party's are always fun!!

This place it's horrible poor costumer Service. They're not serious about Their Tenants. Property…read moremanager it's a jocke.

So far so good, best bang for your buck from what I've seen in this area... Allows dogs up to…read more100lbs (two per apt). the pet fee is about half what the other compexes charge in this area. The staff is professional and always on point (both office and maintenance). The complex is small enough so they know your name, remember you, and don't brush you off whenever there is an issue. no W/D in the apartments, but hey, not everything can be perfect.

We've lived here since 2007. They recently started allowing tow trucks into our (gated) community…read moreto search for expired inspections and registrations. This costed be $170 the other day. I've never been good about getting my inspection done exactly on time but I never thought that this neighborhood would do this to us.

This place would be great except for the fact that the grounds always look like this. See attached…read morepictures.

The security company harassing resident. They take turn to sleep in the car one of them live in the…read moreproperty. He always in the apt. Office they know already. also they go to the other property cross the street when they need help and they leave the property without security guard. The office protecting them. Immune Security Defense Agency very rude staff and the owner Kernel Johnson particular does not have the best costumer services skills be aware of their dangerous bullying tactics. These people do not give off good vibes. I question whether they are protecting the community or protecting their money. The leasing office they know already the situation they do not do nothing Check YELP . COM for more reviews. Also the owner Kernel Johnson of the security company gave Gifs to the staffs from Michael Kors handbags. Itis why the Leasing office renew the security Contract because it is benefits them. Resident scared to leave a review for the security company because they are very aggressive

the service and the staff wasn't as I expected maximo hooked us with hope and he let us down we did…read morean application oct 16th and he told us it's 3 business day only to get the answer and it's been two weeks and yesterday oct 29th we get the answer when we call the staff and ask for him he didn't answer the phone and once he told us I'll give u the answer tomorrow and he disappeared and the other agent told us she'll help us and also dissapear and didn't pick up the phone they played with us I am so disappointed

This is a review based on the dysfunctional manner in which the property manager Maria handled a…read moresituation on 5/29/25. Maria is completely unprofessional and lacks common sense and instead of her providing a solution to the problem, she decided to argue an invalid point and waste time. On 5/27/25, after seeing a listing on Zillow I walked into the leasing office and was offered to tour a unit. Aynese was the leasing agent, she is wonderful by the way. After Aynese showed the unit, I decided to take it. Aynese attempted to send the link specifically for the unit twice so that I could apply the day of with the pricing of $2768. Due to that unit begin scheduled for move-in on 5/27/25 but the move in was canceled, which was why the unit was available for show, I liked the unit so I attempted to apply and take the unit off the market. After several attempts by Aynese to email me the the application for the unit I toured at a rate of $2768 on 5/27/25, Aynese was told by her colleague Giselle that the unit was going to take 24 hours to be reallocated on the website portal and that may be why Aynese was not able to send the link for the unit for me to apply. Aynese said that she would connect with me on 5/28/25 so that I could apply to for the unit. Aynese also told me that I would be able to lock in the pricing of $2768 considering the situation with the portal. On 5/28/25 I applied for the unit but the unit was now at the price of $2823. On 5/29/25, I spoke with Aynese regarding why the price changed considering what I was emailed and told. Aynese tried to argue on my behalf but the property manager was unwilling so I asked to speak to the manager, Maria. Aynese transferred me to her manager Maria. Maria argued with me about why I would not be able to keep the pricing of $2768, Maria's argue was completely ludicrous considering I have an email with the states rent I would be paying for the unit. I wasn't even provided a refund for the application fee considering. Maria is a terrible property manager who I believe is prejudice and based on the interaction today is argumentative and rude. I CAUTION ANYONE ATTEMPTING TO RENT AT THIS PROPERTY WHILE MARIA IS THE PROPERTY MANAGER!!!

I've lived here with the three little ones since 2022. The apartment complex is clean and safe and…read morethe surrounding community is beautiful. The apartments are very nice. Every staff members is and responsive. The pool is wonderful - my kids love it and spend almost every summer day swimming. The exercise room is very good. The complex has a covered parking garage. There are several restaurants and doctor offices nearby (my childrens' pediatrician and dentist is 100 yards away). The VRE is a very short walk.

I'm still dealing w mouse after 6 days off cleaning. My…read morelast review went into bot who said they are working on "cleaning" storage room .. Was filthy smelled like dirty morgue.. All apts unless you have lead walls have mice . However, having mouse excitement is very disgusting as my previous pictures and review illustrated. See first review.... I've called office and I will say it's a bit strange when your office person avoids you. I'm been nice and always respectful of office and the maintenance is really good.... When they show. Id say pulling out all my closet washing every wall except the cubby where w/d in my 1bdrm. I just spent 3 long hours plugging mouse holes under sink. A huge non aggressive exterminator in North Carolina..I can't take chemicals but the mice never ate any bait traps they're smart Ok so I got the Amazon peppermint round things and the sachet to keep them in ...pic I plugged w sos wool pads and steel will work electric tape. Move here of your DIY orientated. Do not depend on others.... Also I got a funny thing about how dangerous feeding the darling sparrow s et . Uh moo deng lives sloppy I keep my area washed swept and also nice. I'm sorry if people have no idea about having trash uneaten or drum Gatorade etc. Don't sneeze at a gnat and swallow a nasty dirty fly! So I scrubbed the hall and my door frames. I'm serious.. Mice are like Charles Manson .. Leave the lights on. I've cut up sponges and aluminum foil. They better help with the washer . My place stays" en guarde!" Just take it in and know this is the status quo. What my neighbors do and accept will eventually affect me... Thanks

If I could give a zero thats just what I would put! I would not recommend living here. My unit has…read morea roach problem that has not been properly addressed, and there are holes in above the front door. maintenance came to fix the hole under the kitchen sink and they did a poor job of doing it.( you can see the picture posted)For the amount of rent they charge, the quality is unacceptable. Way too much money. I will never go on anyone else's word again About this place, This is the worse place I had ever moved to. i had to purchase my own pest control supplies. The hallway stay dirty. it's hotter in the hallway then outside. It's a lot of things nad about here. Run from this plac.

I have stayed there for a total of 2 years. The apartment is nice for the price but the extra fees…read moreare out of control. Paying to take the trash to the dumpster that was always filled to visitors having to pay for parking. A car was tolled due to parking on the line within the inside of the parking space. And when it snows good luck because I was stuck for days .

I moved on this property almost 2 years ago & it was horrible! I was NOT happy with mgmt team or…read morecorporate office! I endured alot with the neighbors above me & the corporate office did NOT handle it well! The problem was resolved after one year...smh. it has gotten somewhat better. The property is ok but the rent is too HIGH! The Ptoperty Manager & Leasing Specialist are nice & professional!

The staff members very helpful thru out my move into the enclave at Potomac Club and after moving…read morethere they still has been helpful

I lived in the enclave for just over 2 years. Other then the occasional things that maintenance…read morewould come and fix I loved it. No thin walls here. I couldn't hear the people above me or on the side of me. The only reason I left is because the rent got to strap