Worst management EVER! Manager there, Interrogated my mother when all she was doing was passing…read moreutilities to her name in the parking. I immediately went personally and cancelled the lease agreement, we don't need to have that headache. Soon as I got there she had nothing to say anymore, she went to hide in the office. We felt harassed and discriminated. She said to go back where you came from and you cant be here, when she was parked in the "future resident" parking.

The management is really bad and very rude They were racist…read morewith me just for being Hispanic and look dirty after work They thought I did not live here just because how I looked.

I love this apartment complex so much that I plan on staying long term. Not only is my apartment…read morecute but it has everything I need including a washer/dryer, dishwasher and more. Maintenance is fast , the office is friendly and they work very hard to maintain a happy community by providing increased levels of snow removal, movie nights, paint nights, quarterly donations to charities and more.

Sorry I see TGM responded with the same generic respondence that all tenants receive. CLEARLY my…read morepost was not appetited. I tried to log in to the tenant portal yesterday to pay my rent. My online payment ability has been blocked. Since I have to get money orders a 303.00 fee has been added. THIS COMPANY IS SOMETHING ELSE.

The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

I own a home across Liberia from the Deer Park Apartments and have lived nearby for 24 years, and…read moredrive past there every day on my way to work or on my way to shopping. The outside grounds and property are ALWAYS well kept up. As a neighbor I always feels safe walking around their complex. I have had various friends that have lived there or are living there, and they have always enjoyed their well kept apartments. The apartments are spacious.

The management here is incredibly aggravating and incompetent. Manager Charlie informed my partner…read moreand I when he moved in that visitors could park anywhere as long as it wasn't "against the buildings," then she clarified and showed us where she meant. However, the lease says visitors can only park in visitor spots (and each apartment has 1 visitor pass needed to park in those). Unfortunately, we chose to believe her word (because why would management lie to us?) and then I got my car towed in the spot she showed me was fine. When we confronted her about it, she backed it up and said "oh I'm sorry, I meant to say they can park wherever until midnight. They tow at midnight." Now I use the visitor pass and only park in the visitor's spots. This weekend, two of our friends arrived at 8:30pm to hang for only an hour, so given Charlie's clarification, we were safe because they'd be out by midnight. By 9pm, both of their cars had been towed. Now, management has another story for us. It's a never-ending game of "oh, sorry I MEANT TO SAY..." and then spewing another lie.

Just moved here last month. So far I really enjoy this apartment. Neighbors are nice and quiet…read more Staff in the front office is friendly and helpful. Thank you to Michael for helping us with all of our question when we were moving in.

Very rude staff and overpriced for the area. The complex has no updates and management team is non…read morecompliant and disrespectful

Just awful! Roaches everywhere and they never got rid of them! Always in the apartment checking on…read morebroken blinds, broken air conditioner for 4 days. Charging phenominal amounts of money on rent because we took a smaller lease. They were the worst staff ever never taking care of noise from neighbors and there was a lot of that. They will charge you for any small thing like the blinds on the windows. It is not a safe place or decent group of people running this complex. Move on!

Westgate Apartments is the worst place I've lived. Their staff is very unsupportive and who's in…read morethe business of ripping off people of their hard earned money by charging an exorbitant fee for a simple repair. I would never recommend this complex to anyone who's looking to lease. Stay as far as you can from these cons. Not recommended ever! Besides, their apartments are mostly old fashioned layouts and are very clustered. Good riddance!

worst place ever. the manager Justin Jones was not helpful at all he was flat out mean. no…read morehospitality no sense of being welcoming. he seems to get annoyed when he has to talk to Hispanic people. worst manager I have spoken with.

This place is a joke a huge joke the reviews are telling no lies and I wish I would have done a bit…read moremore research than allowing them to sell us on looks! Anything you can think of to be wrong they have it bugs,parking,trash,management,maintenance literally any and everything never have I moved into a complex that's been this big of a scam! Yes I pay my rent on time and yes I am a great tenant just was dealt a very bad hand. Save yourself the headache move far far away no amount of rent off can make up for what your going to have to deal with.

I've lived here for almost three years now. I love it here. The floorplans are great, pricing is…read morecompetitive. The neighbors are all nice. The entire staff of the management and maintenance are friendly and professional. The units and grounds are well maintained.

I love the office and maintenance staff at Masons Keepe. So friendly and helpful and quick to…read morerespond to requests. Great family community and amenities. The best place in Manassas to live. Move here and you won't be disappointed.

For the first two years , everything was ok. The new lease contract are charging for things no one…read morecharges for. Payment for sewer water, pest control and parking increased without notice. Do not believe the amount being set, because they will charge you extra for every little thing. After you sign that lease, you're just somebody they try to get money out of. I cant wait for my lease term to end, so i can leave this complex.

The lady at the front desk always has an attitude and talks to people like they are stupid. She is…read moreterrible at her job and lacks the ability to provide proper customer service. They charge me for a parking spot but she wouldn't give me a parking sticker because I didn't have the registration(I just bought a new vehicle). The lady looks at me and says with extreme attitude "you're going to have to pay for a parking pass at the kiosk". The lady in the back is wonderful and I have nothing but great things to say about her just hope you get the good one if you walk in there. I've never been late on a payment or anything for two years and this is how I'm treated? And they wonder why I'm leaving.

We've lived at Signal Hill for the past 9 months and couldn't be happier with the vast majority of…read moreour experience. Regarding the community: -As far as apartment communities are concerned, this one is very picturesque. The grass is cut and bushes trimmed at least twice per month (it very well might be more often; point is that they stay on top of it) and there is enough green around to make you forget that you're right off of a heavily-trafficked, main road. They have a beautiful fountain that also offers some very nice, calming background noise when walking around the community. -The pool, pool deck, outside grill and fire pit make the ideal setting to have some fun by cooling off and hosting friends/family for an all-day affair. -Everything around the property is kept very clean for the most part. They have staff walking around every morning, cleaning up where they can. The ONLY negative is that it seems they sometimes don't have enough trash collection space to meet demand. This isn't all the time, but a couple of times a month you'll find that people have simply chucked their garbage wherever in the collection area because the compactor is full. To be fair, this issue isn't solely on the community; there are other trash collection areas that people could walk over to if they could merely summon the meager amount of energy required to not be so lazy. -The gym and bike classroom area are very well-equipped compared to other apartment facilities that I've used. -THIS IS A DOG-FRIENDLY COMMUNITY. If you don't like dogs or harbor the unreasonable expectation that it's unacceptable for them to jump around and play within the apartment in which they live, this community isn't for you. You could always rent a 4th floor unit and make it a non-issue entirely. Anyway, there is a good amount of space to walk your dog in, and they have no less than 5-6 dog waste disposal stations (in addition to an ample amount of trash cans) located at various points around the property. If you come visit and find that the community isn't clean, it's not for lack of trying on management's part. -The amount of available parking is wonderful, offering far more spaces than any other community I've lived in prior to Signal Hill. Tow trucks patrol the area aggressively and WILL GET YOU if you don't have a parking sticker and attempt to stay overnight without a temporary parking pass. -Access to the buildings require a key fob 24/7/365. This was a big selling point for me, as I appreciate the extra level of security controlling who can and cannot access the more intimate spaces leading to everyone's units. Regarding the staff: -Simply put: They are wonderful. -Linda Peters: I have bothered her extensively over various requests and she has always done the very best that she can to assist me in achieving a positive outcome. No matter how hard of a day she's been having, I have never caught her without a smile on her face. As someone who's often time the first person that potential tenants see, that's huge. She has displayed extraordinary understanding and compassion to me on more than one occasion and is willing to work with you, regardless of your circumstances, to find as best an outcome as possible. -Maintenance: They're outstanding, supremely knowledgeable, responsive problem-solvers. Put in a service request one day and they'll be there the next, working around your schedule and making sure that they provide awesome customer-service while also respecting your personal space. In conclusion: We love it here and just signed on for another year. If you're looking for a fairly-priced apartment in the area and don't check out this community, it's truly your loss.

I have stayed there for a total of 2 years. The apartment is nice for the price but the extra fees…read moreare out of control. Paying to take the trash to the dumpster that was always filled to visitors having to pay for parking. A car was tolled due to parking on the line within the inside of the parking space. And when it snows good luck because I was stuck for days .