Rodents, Mold, HVAC Failures After 5 Years at Dominion…read more WARNING: MICE VIDEO MAY CONTAIN GRAPHIC CONTENT. We lived at Dominion for 4-5 years without major issues until Fall 2025, when we began experiencing a mouse problem in our unit. From September 2025 through February 2026, we caught a total of four mice in the apartment. Management did respond and scheduled repeated visits from Eagle Pest Control over several months, placing multiple traps throughout the unit. On our final clean-out day -- after the apartment had been mostly empty for several days except for a sectional -- we discovered a dead mouse on one of the snap traps that had been placed in December. The odor was extremely strong, indicating it had likely been there for some time. This was after months of weekly visits and assurances that activity had slowed. In addition to the rodent issue, we experienced recurring mold buildup in shower crevices and along window sills during our tenancy, as well as a leaking ceiling at one point. These conditions required ongoing cleaning and monitoring on our end. Throughout the pest process, we were repeatedly instructed to rearrange furniture, clear cabinets, and prepare the unit for inspections. At times it felt as though the burden of managing the issue was placed on us as residents, even though we had maintained the same layout and living conditions for years without any pest issues prior to Fall 2025. Management's involvement noticeably increased after we posted our initial review, which they asked us to remove. We chose instead to keep the review up and provide updates as the situation progressed. We also experienced persistent HVAC failures during Summer 2025 severe enough that management provided us with a window AC unit. The shared washer/dryer appliances are frequently in poor condition and difficult to have replaced. During conversations with neighbors, several residents shared they were also dealing with mold and pest concerns and planning to move out. To management's credit, they did offer two options: early lease termination without penalty or transfer to another unit. We chose to terminate our lease and move. We requested a rent credit during the months the pest issue was ongoing (September through January). That request was denied at both the property management level and the regional management level. For anyone experiencing similar issues, it's important to know you do have tenant rights in Virginia. Tenant association meetings, city complaint channels, rent escrow through the court, and tenant advocacy groups such as BuGATA can help you understand your options. We are sharing this update so others understand both the seriousness of the issue and the steps available if they encounter something similar. What makes this especially disappointing is that we were inconvenienced by a problem we did not create and could not control. We maintained our unit consistently for years without issue prior to Fall 2025. Yet the disruption, preparation for repeated inspections, and ultimately the decision to move fell entirely on us as residents. Even after relocating, we are still dealing with outstanding charges and final billing questions related to our move-out. It is disheartening to feel that the ongoing impact of this situation has been absorbed primarily by the tenant, while the larger property operations remain largely unaffected. This experience has been both frustrating and saddening, particularly after multiple years of tenancy. We share this not out of anger, but out of disappointment.

DON'T MOVE HERE. MANAGEMENT GASLIGHTS RESIDENTS AFTER WASTING THEIR MONEY…read moreManagement appears helpful until problems arise, then becomes dismissive and unresponsive. TLDR: Nearly $1,000 wasted after my fridge malfunctioned TWICE in my FIRST TWO MONTHS. Management refuses compensation despite their huge profits. Photos attached show some spoiled food (discarded most before someone informed me I should document everything) as well as notes from maintenance as proof that the fridge was broken. Moved in March 15th with an intermittently malfunctioning fridge. Initially seemed functional (light on, somewhat cold) but first groceries spoiled prematurely. The fridge sometimes worked- so when I grabbed food from the fridge it was not obvious it was broken. Second grocery haul also spoiled quickly. On the 26th, discovered spoiled meat and barely-cool shelves. Lost approximately $700 in groceries and temperature-sensitive items. Manager Michelle refused compensation, claiming they "don't compensate for unexpected malfunctions" and that fixing it "timely" was sufficient. By April 30th, fridge broke again, wasting another $100. When requesting compensation, Michelle hung up on me, demonstrating complete disregard for residents' financial losses from their negligence.

This is the worst apartment experience I have ever had anywhere! Office is not open stated hours -…read moresays opened at 10 am (no one around) . Called to see if they were running late no answer so called a sister community who was able to reach someone who called me back to tell me they would check and call me back ( still no call). They finally opened at 2 pm that day. Next, to my surprise, prior to my move in the complex did something in the unit that caused a very strong toxic smell -,cleaning products, insecticide, bathtub reglaze? This caused a severe asthmatic reaction! Allergist advised to get out of the apartment due to environmental concerns. I notified management that I needed to break the lease due to the toxic chemicals. Apartment management did not care and sent an email stating a 2 month penalty to break the lease was required. Never moved in based on the severe asthmatic reaction. Based on my experience, with the unresponsive management team and the toxic chemicals in the apartment I recommend avoiding this apartment building and any Windsor communities if you value your health. There are many other apartments in nearby that are in the same price range that have responsive management and no strong toxic smells.

Jessica Roberts and her team over at IO piazza are amazing. I just moved in and am not an easy…read moreclient. I had to coordinate renting two storage units, two parking spaces, the move in, and multiple other things. They were always on call, respectful and efficient. I've always owned, so as a first time renter, but a real estate professional who deals with these types of transactions daily at a very high level - they were excellent. Couldn't recommend enough

The unsung heroes of this property are the staff. They have been forced to be the "middleman"…read morebetween tenants and the building owners/property management company during a pandemic. Dereka Moore, the general manager, has been phenomenal and really responsive to all of our concerns. The building engineer Leo is extremely professional, courteous and responsive to any of our maintenance issues. The only negative thing I can point out is the turnover of the concierge staff. That is completely self-serving because concierge staff like Erica and Demetrius were so great at their jobs that they ultimately were promoted and moved on to other properties within the company. We just really miss seeing them. The building always manages to replace them with another concierge that is just as friendly, helpful and capable as the previous staff that sat at the desk. We all have had to make sacrifices during this pandemic and at times the rules implemented by the building may have been an inconvenience but it was in attempt to ensure the safety and health of all residents. I can't be upset about that. I didn't have a privileged upbringing not do I have a sense of entitlement like some of our residents. These are minor inconveniences and not oppression as some residents would have you believe.

Also the place constantly smells like a sewer. The stench comes and goes in waves filling my unit,…read morethe elevators and lobby at all times... I use my sinks, toilet and wash machine daily, so not sure how the smell would be coming from my sewage pipes unless it's coming through the vents of all the unrented units around me. Most of the time, it's a stench that lingers and your nose gets used to, but other times it's so bad that it makes me gag or gives me a headache. Maintenance can't figure out where it's coming from since the smell spreads and isn't localized to a particular area near my sewage pipes. It's frustrating to live in what smells like a sewer hole. The apartment complex said it's a common complaint by residents and that they have been working on resolving the issue for months to no avail. Sounds like a major plumbing issue that is too complicated/costly for them to resolve.

I had a great experience with EDLANDRIA, I was looking to rent but I was not sure what I wanted,…read morethey were very helpful and professional, specially Mr. Jesse Shirey. He gave me a tour for 1, 2 and 3 bedroom apartments so I can make my mind, communication was quick and easy, He answered all my questions. Apartments are clean and renovated, affordable and great location. I 100% recommend coming and checking it out. Thank you for all the help you offered!

This is by far the best rental properties that I have ever rented in 15 years. I'm living in this…read moreapartment for past four years. I found this place excellent to live because of the following reasons: Management: Jesse, Nora and John are just marvelous people at the management/ leasing office. Any time I have any question, or anything pertaining to the building these people are so good first of all in listening and understanding but above all excellent in taking care of it. Building: the apartment complexes are extremely well maintained and get cleaned every single day. Not only this we have a decent gym which got upgraded recently. I however have sometimes some noise issues but as I mentioned I can ask the property manager for help and it always always get resolved. Security: hands down the best security in any garden style apartment I have had ever lived. Not only they are constantly surveying the building during night time, but if they see you and they recognized you as a tenant always say hello and always very courteous and sweet. In these past four years I don't recall any mishaps happening around our building complex. I always feel secure here. Above all we got our treats from the management every holiday seasons which is so nice of them. Overall the best place to live in northern Virginia area, if I ever think about to move out it's because I will buy my own house or move out of state for work other than that I'm not going anywhere from this awesome place. A big thanks again to the Edlandria management team for keeping us happy, secure and feel at home here at Edlandria.

I have been living at the Gardens for three years now, and I would like to commend Property Manager…read moreRobin Moody for her hard work and dedication to the residents. People can sometimes be demanding, but Robin consistently rises to the occasion with professionalism, patience, and care. She, along with Alex, Roxanna, and Blanca, work tirelessly to keep the Gardens a wonderful place to live. Their efforts truly make a difference, and I am very grateful for all that they do!

I've lived here for 5 years and really love it. Management (Robin) is so kind and helpful and Alex…read morethe maintenance supervisor is almost immediately responsive to any issues. There's a nice variety of ages and families and my neighbors are friendly and helpful. I enjoy walking my dog around the neighborhood.

Patrice and Desiree are wonderful - thank you for your amazing customer service. Had a virtual…read moreshowing with Desiree recently and she was very thorough, honest and professional. I'd say the same for the manager, Patrice. Their prices are reasonable compared to similar buildings nearby, and the location can't be beat. For own personal reasons, ended up going with another property but would still recommend them and consider in the future.

I worked here for 5 years and can say that the residents were amazing people. They understood the…read moreissues that Property Managers face and made my job delightful. The staff put customer service at the forefront of their duties and the residents not only noticed but would often show their appreciation to that dedication. It was a pleasure to work here because the residents are top notch. I miss 220 and know that the residents appreciated our efforts to make them always feel at home. JBG Smith fostered an understanding of best in class service that made me proud to be an employee.

Our apartment at Windsor Kingstowne (formally known as Sussex At Kingstowne) will forever hold a…read morevery special place in my heart. My husband and I moved here in summer of 2021- newly married and ready to share a space together. We were matched with Tsehai, who was very personable and professional and guided us through the process. After viewing the Ashley layout, we felt like it was the perfect space for us and quickly applied. I do recall being a little disappointed to know that our 2nd floor apartment came with carpet when I was led to believe apartments had vinyl flooring. Soon after we moved, the complex changed management companies and their name to what it's called now. As for our apartment, we absolutely loved the layout. Our bedroom was huge! We were able to fit a king size bed and 3 full size dressers, a desk and still had room to spare. The closet was also a decent size. At first, I wasn't particularly a fan of the way their jack and jill sinks were set up but after living there for a while, I appreciated having a sink in the bedroom. I wish the bathroom was bigger but it got the job done. We had a problem with stains on our ceiling which maintenance claimed was because we took hot showers but in reality I honestly think it was some kind of mold. Another personal issue was our the height of our sinks and toilet. Both sinks were very low and as someone who is average height, I was straining my back any time I used it. The toilet was also on the smaller side and very low to the ground. I do believe they may have updated everything because I toured their newer units and the upgrades were very nice. The kitchen size was good and I loved having a gas stove, definitely a plus! Our neighbors were quiet and we never heard anyone walking above us or hear our neighbors between our walls. Everyone was respectful of each other. Over the last 3 years, I did enjoy my time living there but were a few problems as well. Over the last year, there were doing a lot of repair work on the roof and siding. We didn't receive any notice for such construction which would start at 8am all the way in the afternoon. My husband and I both work from home and it was very inconvenient for us. Even if we didn't WFH, the sound was absolutely insane - it was as if they were drilling holes in my own house for 8 hours straight. We eventually did receive a few emails here and there letting us know that construction was taking place but the streets and buildings they would mention would be incorrect so we actually never knew when they would be working outside our place. Another problem with this construction project was parking. Contractors would leave their equipment in the parking lot overnight and we would run out of parking spots by 8pm. They didn't let us park under the canopy as courtesy nor provide alternate options during this time. I do wish this was handled better considering the construction project was on going for a few months. Our AC would also break multiple times a year - they did eventually replace the whole system but scheduled it without my consent and I woke up to a male banging at my door at 8am insisting he's a hired contractor but was in plain clothes. I refused to let him in only for him to return with Windsor maintenance which was a relief once they told me what was going on. Maintenance was professional and prompt with their service but the stain on our ceiling was a constant battle and they never offered a permanent solution. I also noticed that it was hard to communicate with management via email - I recall sending messages through their portal and via email and almost never heard back. They do have a phone number to the leasing office but again, either no one would pick up so I would have to leave a message or off site receptionist. Lastly, one thing that is still an on-going issue was related to our last payment upon move-out. We were sent a bill for our last months utilities which included a $150 charge to paint the stained ceiling in our bathroom. We received the bill on June 28th with a payment due date for July 3rd. I called the office on July 1st to inquire about the $150 charge that should not have been our responsibility - I was told someone would call me back but no one did. I called back on July 2nd and again, had to leave a message but someone did call me back this time to let me know that I should contact them via the final bill email so the proper team can assess the problem. No one responded back and the bill was sent to collections the following day. I wish this was handled a little better and I'm disappointed with the lack of communication and care; now I have to deal with the collections department for an incorrect bill.

I live at Windsor Kingstowne, and I couldn't be happier with my choice! Great management team. The…read morecommunity is beautiful, and well-maintained. The apartment itself is spacious and modern, with great natural light and top-notch amenities. One of the standout features for me has been the maintenance team especially Jose. They are incredibly responsive and truly dedicated to ensuring residents are satisfied. Their professionalism and efficiency made all the difference! Overall, I highly recommend Windsor at Kingstowne to anyone looking for a comfortable and supportive living environment. M.E