Wow, And I mean wow!!! GO HERE for your eye care from now on!!!…read moreAs a new person here from Chicago, I had to find all new medical care. My eye care was the last one I found. I made and appointment with Anna Lam, OD at first to do a medical eye check. Through the 2 appointments I had with her, she was efficient, professional and SO thorough. But I needed to get my contacts and quick, because I was starting a job the following week,so I requested that t hey try to fit me in somewhere...Not only did they fit me in, but they even opened the office early for me! Astounding service, smart,caring, staff and such a convenient location! This is my go to place for all of my eye care from now on!

My Mom was scheduled on March 15th for her regular checkup, but I wasn't able to take her that day,…read moreso I called to reschedule for today instead, luckily they had a spot opened for Dr Ryan Phan instead of Paul Huynh since these guys sharing the same office. The appointment was initially at 2 PM, we came about 1:30 to make sure we can find parking and fill out all the paperwork. As indicated on the sign, even if you showed up on time, they won't see you in that order depending on what the condition they will see whoever needed first. So the assistant brought my Mom in for about 10 mins after 2, but the doctor didn't see her until 3 PM. That was a long time which I felt that was forever since I had some place to go and matters to attend, but I'm glad it's over until the next visit 6 months later.

everything from check-in to check out, everyone was terrific. Dr. Patel explained everything…read moreprofessionally after a very smooth check-in. Brenda, the surgical coordinator was particularly helpful and filling out a very easily readable and color coated procedure for my preop day of and postop procedure instructions . my personal experience in the healthcare field tells me this is a first class outfit five stars

DO NOT GO HERE. AVOID AT ALL COST!…read more The optometry dept/Frida& Dr Tonnu makes up for this ghetto office though. So I mean its not all bad, but so not worth it! I ALWAYS have customer service issues at this location. The office manager talks to you very condensendly. Never once had any issues like this at Convoy/NC/EC &I literally been to them all. Also, parking sucks, even though it's a big lot, it's shared&tight. Even if they accept your insurance, you have better options. I promise you, you'd be better off finding somewhere/something/anything/any where else!

I highly do not recommend this place. Hours of operation is very confusing. Was told they close at…read more4 and I tried to go before they closed and mind you I work at 4, the doors were locked and they sent a message saying staff is gone for the day. TODAY I call for a replacement and they had asked me mid call for my phone number because they had an incoming phone call, did not call me back instead texted me for the information I had already gave and then someone had called me 5 hours later to tell me I can't get a replacement because they close soon and that they only have 1 frame and that is the one on display.

Do not recommend this place at all. I was told a family member had super high eye pressure and that…read moreit was very dangerous. Also said they had dry eyes and that a treatment was needed and got upset when we declined it because she offers it at her office. Kept pushing it. Made us see the letters for prescription with a mask on and glass got foggy prescription was wrong! Took said person to the eye specialist and they said NOTHING was wrong! She just wants to take money. Rude and very persistent. Do not recommend

I can't overstate how awesome it is to have an eye exam that is separate to the sales process for…read morelenses and glasses. It was such a breath of fresh air to get good advice from someone who is paid the same whether I just get the eye exam or decide to go on and buy lots of products - elsewhere. Most optometrists tell you that you need lenses, a pair of glasses for day use, one for driving, another for night use, and have you considered these expensive add ons, that we'll pitch as essential to you but they really make no difference except to our bottom line. Instead, I got to trust that his recommendations were purely for my eyes and any purchases I did or didn't make, elsewhere, didn't affect him or his advice in any way.

Great place to get your prescription! Dr. Khoa Truong definitely knows what he's doing (and he…read moregets you in and out and you don't waste a bunch of time). His prices are very reasonable as well. I highly recommend!

I only waited 12 days for new prescription glasses. I got a text notifying me that my glasses are…read moreready to be picked up. Lucky for me, they allow me to come the same day to pick it up. I was seen right away. I tried them on and loved how well they fit. I was told to contact them if I had any issues or concerns about my glasses. I sign only one piece of paper. I got a free glasses case and 2 microfiber cloth to wipe my glasses. Fun fact an artist specially made the design for cloth. I'll update later the design. Thank you Dr. Chinn's Vision Care for providing excellent customer service! 10/10 y'all need to give this place a chance!

My optician was closed and I'm leaving the country tomorrow and I need my eye frames straightened…read more I took a chance with Dr. Chinn's and I'm very glad I did. They immediately fixed my frame (under 2 minutes) and refused to accept payment for their kindness (their policy is to charge for non-customers but they made a big exception for me). Morena was super helpful and kindly asked us about our upcoming trip. I will probably switch opticians now! :)

Dr. Davis is great. Personable, helpful, and while I only see her once a year, she does seem to…read moreremember me. Staff and friendly and knowledgeable, and picking our new frames is generally a fun experience. I love the Eco line with clip on sunnies

Long overdue review, but it's been a couple years now since I've switched my family's eye care to…read moreHeights Optometry and it's been great! Dr. Nastasoiu - as well as everyone we have interacted with at the office are all warm and welcoming, even when my two older kids go by themselves they tell me their appt's went well. Rancho was helpful today and thorough in providing me a breakdown cost for my new glasses. Parking can be a challenge, but I can usually find parking not too far away.

I received an mrx from another place but have seen this office in passing and I went to take a look…read morewhile we got some food near by...I went to the door and it was 4:52 pm, I have the photo to prove. I totally understand that it's 8 minutes till close but the business hours are 1000 am - 500 pm, when I got to the door it was locked. I pulled a second time in case it was me...there were two gals inside, on of them, not sure if she's front desk to technician had long dark hair, kept mouthing, we are closed, I tried to ask, at what time do you close? But she couldn't hear me through the closed door and windows. I took my phone out to take a photo and she comes out. She states that an employee had an emergency and they closed early today...she asked me what I needed. I said that I had gotten an mrx and wanted to take a peek at inventory to see prices and frame designs. She let me know a rundown of prices and advised I come back. I work at an eye institution which does lots of refractions and we have a large number of patients of the 92105 area and I always like to recommend a great place to go. I thought this was it. Unfortunately the quality of care for Jacqueline Le OD and Kelvin Nguyen OD is not reflected of the staff...or perhaps it is. This encounter to me showed lack of professionalism, lack of care, and disrespect. The amount of time the gal spend with me outside of the office when she poked her head out could have been a conversation we had indoors, this would have allowed for a better first impression. I guess I will keep searching for an optical place to send our patients to, because this is not it.

The doctor is very nice but I can't say the same about the staff. They lock you out of the office…read moreand post a sign that you need to call first. When you call, the call won't go through because the line is busy. The receptionist will watch you stand outside trying to call & still not come to the door to help. I called 17x one morning (not even an exaggeration) and finally I walked to their location and she made me wait outside for another 7 minutes since I couldn't get through on the phone. When she finally answered I told her I've been trying to call all morning & couldn't get through...and all she said back was "do you have an appointment"? I'm not sure how she expected me to schedule an appointment when I couldn't get her on the phone and there was no option for voicemail. It's pretty scary when a doctors office doesn't allow you to leave a voicemail - you'd think that would be required. The lack of customer service made me leave the practice. Attached is a pic of one of the timeframes I tried to get through on the phone.

I am a monthly contac lens wearer. I have amblyopia and a slight astigmatism. I also have small…read morecataracts no one thinks are bothersome or require surgery. I easily use readers for close work. I am nice and easy to work with. :) I had recently changed my insurance coverage and no longer had Kaiser optometry coverage. I went to the private Optometrist in Mission Valley Costco, Robin Slikker, O.D. I had a good exam and went home to try lenses. I found I was just not seeing well, distance nor close with readers. I made another appointment with Dr. Slikker, a few weeks out. Her office called to inquire why I was returning. I nicely said I just couldn't see well and maybe I needed glasses over my lens for driving. The day before my appointment her staff called me to say "Dr. Slikker reviewed your chart and, especially with the cataracts, there's nothing more she can do for you." I was shocked. I was willing to pay for another exam and glasses so I could function! I told the staff person I was very disappointed with her response. They then offered a refund. Yikes, I had never thought of asking for my money back. Of course I let them reimburse my exam costs. So, I made an appointment with Dr. Dinh at the La Mesa Costco office. I scheduled an appointment quickly. He was enthusiastic and skilled. He took my situation as a challenge and worked hard to get me a prescription I could function with. Whew! I can drive safely! I can read up close with my readers again! I am now comfortable. Thank you so much to Dr. Dinh. I would like to add the office staff were so pleasant and courteous. The optical assistant was skilled and appropriate. Joslyn and Miranda were awesome.

Another great experience with Dr. Slikker! I took my 93-year old stepmom in yesterday and Dr…read more Slikker was so helpful and patient, great at explaining various issues and making recommendations that included buying off-the shelf readers and using an eye gel for dry eye. It was a challenge going to Costco Mission Valley on a Sunday afternoon (and couldn't find handicapped parking) but the positive experience made it worth it. And, Virginia at the front desk was so upbeat and positive and put out such a happy vibe. The exam was $99 and the additional optional retina scan (which gave great feedback) was $29. $128 total for great peace of mind. I have been to Dr. Slikker myself but I now live further away so now I go to the Costco in Poway.

I have been coming to Dr Chestner optometry for many years. Sad to see him not there anymore but he…read morecouldn't have passed the practice to anyone better than Dr Soriano. She was attentive and friendly. Recommend and fitted me with new contacts that are excellent for all my needs. Same staff as before, very courteous and prompt with services. Highly recommend Dr Soriano and her staff.

Edit: changed to a 3 star because a refund was in fact issued…read more TLDR: Dr is nice. Staff sucks. I came here because I'm mid 40s and my close focus is going. So I figured I'll get a checkup. The doctor was very nice and told me I honestly could just get readers with a 1.00 and I said no I want glasses that Allow me to read things close but not have to take them off to do other things if possible. So she said progressives would work. I picked out a frame and told the staff I was interested in shades in the same exact setup. They told me shades are out of pocket and I said that's fine. A few weeks later, I'm there to pick them up. The shades have no prescription. Which confuses me so I tell the lady helping me that the shades have no prescription. She says "yeah you ordered without a prescription" I walked in wearing a pair of rayban wayfarers. Why would I need another exactly like them without a prescription? Anyways, When I was ordering them ... talking about the glass itself, someone asked me what color lenses and I said "like the g16 or whatever it's called. Just regular shades." And the person said "well they're prescription so they're not the rayban lenses". So there was an understanding that I was ordering prescription shades. As I'm talking to the lady helping me at the time of pickup, she's telling me they'll have to charge a difference for the new prescription. I ask why. She says because I need two prescriptions. I say I don't need two prescriptions. My distance vision is fine. So she goes and talks to the person who makes the lenses and comes back and says they'll fix them and they'll call when they're ready. During the wait, I emailed the doctor saying the clear progressive glasses I ordered seem to be a bit off. It feels like the readable area is very tight and low and I have to hold things very low to be able to read them. I ask if that's something that can be changed and she answered yes they can and that I should make an appointment with her staff. So I get a text saying my shades are ready. Go to pick them up. And they're not progressives. They're just readers. I'm already bothered I had to come back and now the lady helping me is trying to say that's what I had asked for. Like why on earth would I ask for reader shades?? It defeats the ENTIRE PURPOSE to have to carry around a pair of shades to read and another pair to do literally everything else. So the lady sits down and has an annoyed look on her face and picks up my glasses that I brought in to talk about. And she asks "these are correct, right?" So I say no actually I was hoping that they could be corrected because they're a little off And as I'm speaking I can see her getting more annoyed. She starts to explain why they can't fix them. She draws a little diagram on a piece of paper. And I tell her I emailed the doctor about it and the doctor said they could fix them. Her tone changes a bit like ok maybe they can fix them and I'm just done dealing with these people. I left both pairs of glasses with them and asked for a refund. I sincerely hope they honor it. I only get one weekday off and I wasted 3 of them on this office. I regret that the doctor gets a 1 star rating but the staff is horrible to deal with

Small office with AMAZING customer service. Jessica promptly returned my voicemail and scheduled my…read moreappointment. My glasses prescription didn't change but I wanted to take advantage of my vision benefits and get a back up pair of glasses. Asked to be pointed to the frames that wouldn't cost me out of pocket and there was no hesitation showing me which ones and helped me pick a pair I love. I got a call to schedule an appointment to pick up my glasses less than 2 weeks after my visit. Tried them on and I was on my way pretty quick. About 2 weeks later, I received an unexpected call - to check how my glasses were and if I needed anything else. I highly recommend this office.

New View Optometric Center sets the Bar in terms of: 1. Accuracy diagnostically, 2. Physician…read morePatient education about their diagnosis, 3. Accessibility, 4 Patient education by Staff, and 5. Accessibility in terms of appointment scheduling and availability in emergency. I've had through diagnostic care and the staff members in front are completely accurate and efficient regarding insurance and billing. Staff is also really kind and fun in frame selection. Great experience!!!