absolutely fantastic. Customer service went out of their way to help. Give me to see clearly again no artificial intelligence included old school skill, and glasses real quick would recommend to my mother my sister, my uncle my cousin everybody. Billy was awesom. fast and professional read more

The team at Unoptical is great, needed new glasses last minute since I need them for night driving and they were able to take me in the same day and give me my prescription glasses same day. Pricing was also great worked worked with my insurance and budget. Highly recommended 5/5. read more

Felt a bit shady to me. They do not accept insurance, and all the kids' glasses are the same price? If I am going to go outside insurance, I would rather go to Zenni or Warby Parker. read more

Fantastic service!! Billy is an invaluable member of your staff. Looking forward to bringing my glasses and prescriptions in to your business. read more

Stylish frames and wonderful customer service. Highly recommend this shop in Hillcrest.

I have purchased all my glasses and sunglasses from The Unoptical for the past decade. Because my health insurance covers annual eye exams, it is so easy to bring in my current prescription for them to use for the lenses. Their selection of frames range from affordable to high end designer. Regardless to what your budget is the customer service is unmatched! Billy is super knowledgeable and helpful to find the right frame. The lead time for the finished glasses depends on what you need but since I require progressive lenses it takes a little but longer than a standard lens. All three of my new glasses (one clear for everyday/night, two different style sunglasses) came in earlier than expected. Give yourself plenty of time to try on all the frames to find the exact one you want. It really is a fun and relaxing environment and Billy is the true star of the show, so make sure you go when he is there and available. I am so grateful to have this wonderful business in our community! Thank you so much!! read more

I highly recommend buying your glasses from The UnOptical. They have a great selection and their service is top notch. I have been getting my glasses here for years. This year I wanted something different and Billy spent probably an hour with me trying on all different styles and giving honest feedback on what looked good on me and what did not. He made the shopping experience fun and engaging! Thank you, Billy! Great job helping me find the right style and keeping within my budget. Another plus... they have a 2 year scratch warranty on the lenses! How awesome is that?! read more

I first went to UnOptical in Hillcrest during Covid 2020. I wanted a new pair of sunglasses and was trying to spend my money at local businesses. So I went with a friend and bought 3 pair of sunglasses. It was an expensive day, but well worth the money and it felt good to support a business during lockdown. Fast forward to 2022 when I returned to SD after living in SF briefly. I thought I had lost the pair of Maui Jim's I purchased in 2020, so I went back to the same store and purchased a 4th pair, this time a pair of Ray-bans. Then, as luck would have it....my Maui Jim's were returned to me! They had a small scratch on one of the lenses so I went to UnOptical to inquire about repairing them. I was told it would $90. I held off spending the money since I just spent a lot of money on the Ray-Bans. A few weeks ago I stopped in to finally have the glasses repaired. Upon walking in the door I was greeted by a tall gentleman who immediately seemed bothered by my presence. When I gave him my information, he told me that since my glasses were out of warranty, they would not help me, which is odd because I didn't ask for warranty work. He made it known that the only record he had of me was me purchasing the Ray-Bans. I started to explain that I know my name doesn't show 5 years of history, but I didn't understand why that was important. He brushed me off, told me that after 2 years it wouldn't be honored. He actually turned his back to me, but kept talking. There was a 2nd person there who seemed disinterested as well, so I didn't engage with him. I told them both I would not give them my business again, to which I got a very insincere "sorry", and then I left. I sent my glasses in to Maui Jim, paid $90 and now I have them back and they are amazing! So now I have spent about $1000 at this one location, during a time of incredible financial hardship for most, and I was treated like a nuisance/inconvenience when I wanted to actually spend more. I will not be back, as I stated, but I feel strongly enough about my experience to ensure the rest of the public knows they value your money, but not your loyalty. read more

The Unoptical - Me and my newly repaired Maui Jim's. - Eyewear & Opticians Near Me - San Diego, California

I have been a satisfied customer of Unoptical for almost 6 years purchasing all of my glasses there. Recently, I needed a new eye prescription. Scheduling was easy as was the $99 price. I was seen by Dr. Joyce Medina and was impressed with the care and thoroughness with which she evaluated my eyesight and updated my prescription.. read more

Customer service here is always great. Like their selection and they always have a sale going on. I go get my prescription somewhere else but the sales of selection and quality of lens is much better than Lens Crafters. Parking is a bit tough though as it's in the Traders Joes parking lot of Hillcrest. So come with patience. read more

This is our second time here in two months. My daughter LOVED the Harry Potter room where she picked out her first pair of glasses, so of course we came back to get her sports goggles for soccer. JB helped us again and he was as awesome this time as he was last time! Helpful, fast, funny, kind, and just overall great service. We will clearly continue to come here for our eyewear needs because this place (and its employees) rocks!! read more

Billy was incredibly informative and so patient throughout the whole process. He truly took great care of me. I went in thinking I'd just get a couple of things fixed but walked out with three pairs--that's how good the experience was! The store itself is spotless, chic, and has such a unique charm with the adorable little red cats that pop against the sleek white interior. Yacht Rock? Heck, yes. The customer service was top-notch. JB (I believe that's his name) was also fantastic--he wasn't just standing around; he was cleaning glasses and keeping the space looking beautiful. The collection of brands is impressive, with a wide variety of styles and colors to choose from. High five to Billy for making the whole visit phenomenal! I'll definitely be coming back. read more

Excellent service and friendly. Billy is so welcoming. JD helped resize my sunglasses and provided friendly time service. If you need new glasses, this is your 10/10 spot. read more

I've been going here for about 10 years and always had a great experience. They have a fantastic selection of frames! Customer service is always on point! Today I brought my son to get glasses and wow we went to the kids section upstairs and they have a Harry Potter glasses room, which is pretty magical! Thank you Lisa for all your help and the gentle touch when helping our son! read more

The Unoptical - Our son getting measured for his new glasses! - Eyewear & Opticians Near Me - San Diego, California

I was burned by Warby Parker and was out of glasses for 2 months!!! Billy was super helpful and very patient. I will definitely be back!

Dr. Medina was kind, quick and thorough! I felt like I was in great hands during the exam. After my eye exam, Jasmine helped me pick out my new frames. I shared my price range and information about my personal style and she proceeded to pull a number of options for me to try on. After a mini fashion show, I ended up with a pair of frames that I LOVE! Big thanks to the whole team for creating a lovely and positive atmosphere! read more

This was our 5th purchase at Unoptical. Each visit surpasses the last. Our most recent visit was amazing! Billy's attention to my prescription needs and keeping my sense of style in mind made this visit an exceptional experience. I am beyond happy with my glasses. Thank you again to the incredible Unoptical Team!! read more

The Unoptical - Eyewear & Opticians Near Me - San Diego, California

This place is so great! Hector was amazing and had a great assist from Billy and JB. Professional, thoughtful, patient--and they know their stuff. No hard sell or upsell. They respected me and my budget. The bonus--we had fun! I went in for one pair, ended up with three and I couldn't be more pleased. I can't recommend this team enough. read more

They replaced a screw in a pair of glasses I didn't even buy from them free of charge.

Can't say enough good about this store. JB is an exemplary model of professionalism and Lisa is just an absolute JOY! We were greeted with enthusiasm, helped with patience, and eventually both made purchases. We were even given help with some other repairs. The prices are VERY fair and there is SO much to choose from. They have an amazing selection of glasses, for all sizes and styles. Got my lenses created with less than an hour... MIND BLOWN! 10/10 experience. read more

All these these drafts! A few years back right before COVID hit I got some definitely needed & new eyeglasses. Happened upon this place in Hillcrest. They have a huge selection & specials you cannot refuse. It's was simple & fast turnaround time. read more

I've been coming to this eyewear boutique for almost 10 years. The selection is fantastic. I love their In-House optometrist who does both me and my elderly mother's exams. They also have a very affordable, stylish wall of buy two get one free frames so I usually stock up every few years. I also bring all of my custom projects here for hand cut and color lenses for my vintage frame finds. I just today brought in a very difficult pair of old frames that my mother purchased here a few years ago and Billy worked hard to get the lens back in place against all odds. He and all of the staff always take great care of me and I will be a loyal customer as long as I live in central San Diego! read more

There was no wait & I was seen right away with an outside prescription. Everyone was super helpful! Can't wait to get my designer fendi sunglasses Thanks! read more

Great experience from front desk staff to exam. Dr. Medina was great! Easy getting appointment same day and vast selection of frames to choose from. Highly recommend! read more

Honestly if I could get them 10 Stars I would. Customer service top notch! I went in a few days ago to check out their prices and packages and Monique was very friendly and knowledgeable. I picked out a pair of Steve Madden frames for my new sunglasses and gave her all my information. When I return today I picked out the polarization color that I wanted for my sunglasses Since I already had my eye prescription I bought the what they call Big package LOL for $299. Really looking forward to returning and getting a new pair of shades. I have a really good selection there of designer brands and I think their prices are very reasonable for this area. Highly recommend the store as I know they give great customer service. Especially lol after the day I've had with one other business. It was a real breath of fresh air. read more

See all

Awesome costumer service! I only needed 1 pair of glasses but the staff helped me get 3 pairs of glasses. The selection of frames was great. Every frame presented was better than the previous. I was able to get 3 great glasses for what I typically pay for for 1 eyeglass. JB was very accomodating. He was able to get me eyeglasses in a short amount of time. read more

AMAZING TOP NOTCH CUSTOMER SERVICE! HIGHLY RECOMMENDED! Speechless. I called them to see if they could fix my wife's glasses that broke. They said swing and if they could fix them, they would do it FREE of charge. I swung by. They fixed them. Bare in mind, we didn't even buy the glasses from them. read more

I love the unique eyeglass selection this place has to offer. I have been to so many Optical places such as Lenscrafters, America's Best, and Pearle Vision to name a few and I have never seen this many styles before. I was assisted by 2 reps Billy and Hector the 1st time I walked in. They were very helpful when finding the right pair I was looking for. When I finally settled on a pair, Billy helped make the process so easy. He explained their policies clearly and worked with my insurance. The value was really affordable for both lenses and frames. Surprisingly, the service was fast. I received a text notice that my glasses were ready 3 days later. I was able to do a quick pickup on the weekend which is rare for some businesses to be open on Saturdays. When I needed the frames adjusted, 2 reps named John and Hector were pleasant and eager to assist. I'm pleased with the excellent service I received and frames I purchased. I would highly recommend this place if you're in need of large variety of trendy and unique frames. read more

I had such a great experience here! Employees were all super friendly and helpful - i felt right at home. When you book an appointment they give you the option to select a few frames before hand so they're ready when you arrive. I love this feature since picking out frames is the most stressful part for me. It must've been my lucky day because Lisa was working and prepared me even more frames that fit my style perfectly. Because of her I left with the most fabulous glasses I think I've ever owned. So happy I chose this spot! read more

I came in because I broke my frame and needed help. I hadn't purchased my original glasses at their office. But, They very extremely helpful and very sweet. I will certainly be back to buy my next set of glasses with them. I highly recommend them. read more

Thanks to Mr. Billy for going the extra mile and a half to help repair my old Ray Bans! Parts are hard to come by, and he 100% made it happen! read more

EXCELLENT customer service and an AMAZING selection of eyewear! I came in here earlier today to inquire about having my prescription eyeglasses adjusted because they had been feeling a bit loose. I was helped out by Billy and Hector. They took their time adjusting my glasses until they were perfect again! Because I'm currently in the market for a new optometrist, they both provided me with a thorough introduction to their business. I'm excited to meet the doctors during my next exam and even more excited to shop for my new glasses and sunglasses!! read more

The Unoptical - A perfect adjustment!! - Eyewear & Opticians Near Me - San Diego, California

The tiny screws fell of my eyeglasses and I attempted to fix it myself, but was struggling to get the screws in. I walked in, was greeted immediately and the staff wasn't quite sure if he had the right size screws. He took my glasses to a side room and 5 minutes later, he had pieced my glasses together at no cost. They have a great selection of eyewear and I will return if I need a new pair. read more

I've been coming here for years for both eye exams and glasses. I've never had a bad experience. The eye exams are comprehensive, thorough, and the doctor is super friendly and knowledgeable. Now, getting glasses is my least favorite thing. I'm not good picking them out or knowing what looks good on me. The staff always steps up and comes through. They help me with patience and expertise. Most recently Billy helped me out. He was so nice and helpful with picking out frames. I've been getting compliments from strangers! Unfortunately, to no fault of UnOptical, my new glasses broke. Billy helped me get again pick out replacement frames. He made an annoying situation painless and easy. I'll definitely 100% be back when it's time for my exam and frames. read more

First, Hector is absolutely amazing ! He was the first to greet me and help me with the selection of my glasses. There was an issue with my glasses and he was so kind and asked me to come back so they could troubleshoot. I'm really happy with the quality and the service. If you need a pair of glasses Hector is your guy ! read more

Best service and best eye exam I have ever received. Joyce was very very detailed and checked everything. The staff is friendly and really just on top of it. My glasses were ready same day. I don't know anywhere that can have prescription glasses done same day. And They were able to get three pairs done for me!! The selection of frames is amazing. They have the top brands and provide them at great rates. They accept VSP. And accept FSA! Huge plus. I cannot say enough great things about this place. Just go. read more

Another happy customer! My friend, Larry asked that I help him write a YELP review as he is unable to do so for himself. After hearing about his experience at the store, I was happy to add one more 5-star to the list. Larry explained that it was his third time to adjust his frames and once again he went in with what seemed the same problem - as is not the most gentle with his glasses. Madelyn remembered him and patiently took the time to give him professional support without a great deal of "rushing him" nor judgement; because of his physical/ mental challenges, it was just what he needed. read more

These guys are great! I didn't even buy glasses from them because at the time my budget didn't allow for their pricing. I went to Stanton and got some horrible service and crappy deal, but I was desperate and half blind. But anytime my glasses have been bent, they've adjusted them for me no charge!! So cool! I love their glasses if I was rich I would buy a bunch of them! They have really cool styles with super cool employees. Anyway I'm writing this as a broke person and they helped me adjust my glasses that I fell asleep on like three pairs from other optometrist. No questions asked. Except if I bought them there, and I told him I didn't and they said well we're not responsible if we break them... I said that's cool. They didn't break any of them and one's really wonky but that's not their fault that's my fat asses fault. But I had totally appreciate them adjusting my dumbass that falls asleep in them glasses from the cheapo store as soon as I get some decent money I'm buying them from here! read more

My glasses lens was popping out of the frame. I went in and was greeted by Hector, who promptly and efficiently and professionally, replaced a screw, made sure the glasses were even, cleaned them up and voila! He was personable and capable and kind enough not to charge me for his service or his time. Am I going back to The Unoptical? You bet! read more

I don't know about you, but finding new frames can be a daunting task. There are so many choices! This is my 3rd or 4th purchase from Unoptical. Although everyone who works there is extremely kind and helpful, this time Billy helped me me find just the right style. Their customer service is first class as well as the service policy. They often have amazing sales and promotions. Be sure to stop by the next time you need new specs. read more