everything from check-in to check out, everyone was terrific. Dr. Patel explained everything professionally after a very smooth check-in. Brenda, the surgical coordinator was particularly helpful and filling out a very easily readable and color coated procedure for my preop day of and postop procedure instructions . my personal experience in the healthcare field tells me this is a first class outfit five stars read more

Been seeing Dr. Katzman a couple of times a year for 10 years as he carefully monitors my dry macular degeneration. He has treated me well and demonstrated time after time that he knows what he is doing. The office appointments are always on time. I'm very happy to have Dr. Katzman as my primary ophthalmologist. My only concern is that he may fully retire before my problem is treatable with surgery / injections. I'm demanding and hard to please, however Dr. Katzman gets a solid A+ from me. Can't understand how or why Acuity Eye Group has received ANY negative reviews! read more

DO NOT GO HERE. AVOID AT ALL COST! The optometry dept/Frida& Dr Tonnu makes up for this ghetto office though. So I mean its not all bad, but so not worth it! I ALWAYS have customer service issues at this location. The office manager talks to you very condensendly. Never once had any issues like this at Convoy/NC/EC &I literally been to them all. Also, parking sucks, even though it's a big lot, it's shared&tight. Even if they accept your insurance, you have better options. I promise you, you'd be better off finding somewhere/something/anything/any where else! read more

A private group bought this practice and it is now a nightmare! They book SO many people at once to churn. You wait for at least 45 min and see the doctor for under 10 min. Everyone who works there is unhappy, inc the doctors. It's a MESS and a shame how they are choosing profits over patient care. It won't last--several people in the waiting room confirmed they are leaving for good as I am. read more

Extremely unsatisfactory customer service. All calls go directly to hold. Last year same issue. Should not be used by provider (UCSD). Callers are asked to hold continuously... Then get someone else to start all over again. The most unusable eye exam schedulers I have used. Jerryg read more

My child was evaluated at Acuity Eye Group on 12/29/25 by an ophthalmologist (Roxana Godiwalla). I arrived 30 minutes early for the appointment but still waited over an hour to be seen, and it was clear that at least five patients had been scheduled ahead of us for the same time slot. The small waiting room was extremely crowded, with roughly twenty people waiting. Before the visit even began, I was required to complete a 17‑page questionnaire, which added to the overall burden of the appointment. The clinic also did not provide any written summary of the exam. I had to explicitly request one at the end of the visit, and then wait an additional 15 minutes for the doctor to finish with the next patient before it was prepared. The exam itself produced inconsistent and unusually poor visual acuity results (including near acuity recorded as low as 20/800), and no cycloplegic refraction or prescription values were provided. The provider also noted that the exam was difficult to assess. Given these limitations, it would have been more appropriate for the clinic to refer us directly to a pediatric specialist rather than accept a young child for an exam they were not equipped to perform reliably. We later had a full pediatric evaluation at Rady Children's Ophthalmology on 1/9/26, performed by an optometrist. Despite being seen by an OD rather than an ophthalmologist, the exam was far more thorough and age‑appropriate. Visual acuity was consistent (20/40 in both eyes), alignment and stereo vision were normal, and cycloplegic refraction showed only mild, age‑appropriate hyperopia and astigmatism. No glasses or treatment were needed. Overall, the second exam contradicted the initial findings and demonstrated that the pediatric specialist's assessment--performed by an OD--was significantly more reliable than the exam performed by the ophthalmologist at Acuity Eye Group. read more

These guys are a joke. Last year I got prescription glasses which are off by so much that I cannot even use them. Then on my annual check up today I get 2 text reminders of my upcoming appointment date, time and address that I went to last year. I show up 10 min early, go to the storefront and there's another business. I call them up and they tell me that they closed that office, I told the girl that answered that the reminder had this address which she responded she did not know why- a real goofball. She said to go to the La Jolla or La Mesa office so I told her that this was a waste of time and money in gas so I cancelled altogether my appointment. If these guys cannot get a text reminder right, my prescription glasses right, what makes me think that they know what they are doing? They are a bunch of morons and should have their license revoked. read more

The office staff was caring when we got in. Then had everything ready for my visit, the most efficient first time visit. The doctor was wonderful ten stars if possible. read more

From the ladies' welcome at the front desk, all the way to the Fabulous Dawn .... patiently helping me find glasses that suited my budget and fashion sense. Dawn was so patient and kind helping me decide which version of lens to try. Was my first pair of prescription glasses and the doctor was amazing ! Highly recommend these lovely people and business. Thanks Dawn ... Tammy read more

Dr. Patel is really good but it's end there. Front staff use to be the best- I don't know what have changed but it has declined drastically and billing department is not processing codes and insurance coverage correctly- still have bill for $630.89 from 11/4/2024 which I was told by the billing department. that it has been resolved- but getting bill for up today - talk to someone name Amanda on 6/9/2025 at the AEG billing department she said it has been updated and the balance is zero - she even said you might get another bill by mail you can ignore it due to the adjustment. Today phone call - she doesn't exist when I called back due to receiving repetitive same billing amout. Will update this when it's resolved. read more

I went there a month ago for laser and the machine was going on and off! . The doc was complaining that the machine was acting up ! got it to work but he tore my corena ! Went there today scared and I hear the Dr angry talking about the laser was ridiculous! It was my doctor! I knew right away it was the laser machine that was complaining about a month ago! Front desk told me was broken and had to reschedule! Hears the kicker your office knew that the laser that was used on me! was not working correctly ! I thou read more

Sharon Dyer cancelled my appointment 24 hours before without contacting me or telling me why.

The insurance billing policy is arcane, frustrating, confusing, inconsistent and more than inconvenient. I have been a client for many years For the last 3 years after some discussion Acuity was able to bill VSP for an eye exam and Medicare for an ophthalmologist visit. Now for inexplicable policy changes Acuity insists that these 2 appointments must be on 2 separate visits. Why would anyone subject themselves to multiple appointments, with waiting times extending nearly an hour past the scheduled time?? Should I mention the limited selection of overpriced frames? That said Dr Perry is terrific. If it wasn't for his excellent care I would never return. read more

There was a total lack of communication with the billing department in the La Jolla office over my recent cataract surgery. I ended up paying an additional $1500 that was never quoted to me or signed by me. I find their business practices over the years has really gone downhill. Though my doctor has been excellent, I will cancel my service with them and change to another eye care group that my primary physician recommends. read more

What a great experience we had Jeanette who works up at front desk is amazing. She has such great personality and made us feel comfortable. The whole staff was great , Thanks guys read more

Acuity Eye Group - San Diego - My son picked the clear ones and I like them - Eyewear & Opticians Near Me - San Diego, California

The worst. I am blind in one eye now Dr did a half ass job retina repair and now Im.supposed to be there for surgery to!borrow and despite 3 days of attempts can. Not get the staff to schedule my shurgery because they are not caring or trying. I.sat on hold for days only. It was hell trying to.get answers They scheduled my surgery which is.an emergency and the night before said they cancelled it because my insurance had not improved it yet. Left me hanging with no fokloe up I ve lost my right eye noe. It is in pain and all red. And they could care less. read more

Do not use Acuity Eye Group for your eye examinations and services. Use a generic service at Walmart or Costco, or any other big box location that has more customer experience with different insurance plans. You will be billed an exorbitant amount if you don't use insurance. The prices they tell you is NOT the actual price of service and is way higher than big box stores. Here's what happened: The front desk staff was not able to find my insurance provider in their system, Blue Cross Blue Shield FEP, because it was serviced by Davis Vision (which I didn't know at the time and could only give my FEP card information; ironically, a WALMART vision employee was the one that informed me). Instead, they asked me to pay for the services upfront and "submit a claim afterwards". The charge was $130 at the time for an eye exam and contact lens fitting exam, which I figured I could afford and was comparable to any other vision exam service. I paid the cashier and got my exams; I walked away thinking that everything was fairly easy but annoying that the desk person couldn't find my insurance provider. I didn't even think the $130 was worth filing for. Come 4 months later, I get a bill for $239 from Acuity Eye Group, telling me that their prices on their procedures are COURTESY QUOTES, and the patient is responsible for the extra costs. I was charged $333 for a new patient eye exam, a cost that is about 4 times as much as most big box vision centers. I'm livid at this point and I feel let down by the medical system that prices these services in such an exorbitant way. Had the desk person had some familiarity with an insurance that is very common in a MILITARY city, this issue wouldn't have come up. But failures by the staff reveals a larger issue with medical costs, especially within Acuity Eye Group and their providers. read more

Acuity Eye Group - San Diego - The price you get at the desk is an "estimation only". You will get a bill afterwards with, possibly, a larger charge. - Eyewear & Opticians Near Me - San Diego, California

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My husband and I I have been patients at Acuity Eye Group for many years. Although the ophthalmologists are excellent, the office staff are overwhelmed with large numbers of patients. The result is a decline in operational efficiency, resulting in long delays, and rudeness among some staff members. Therefore, we have decided to leave this medical practice. read more

They are taking a while with my grandma we have been here for 2 hours but they have good service but there glasses they sale are so expensive there was glasses for 200 and something dollars not good prices read more

If you schedule an 8:00 AM appointment, that really means 8:30-8:45. I have no idea what the morning staff does besides tell people on the phone to hold . They obviously can't multi-task otherwise they'd be checking in patients while in the phone. Something any drive-thru operator is capable of. Maybe tell the doc to use some of that disgusting overlays salary and buy an alarm clock that works, better yet a staff Get your shit together. read more

The most incompetent group, impossible to reach by phone. Impossible to set appt for visual field. They are a gigantic company with overseas call centers, no help. I will only go to see my opthalmologist who was there before the useless bureaucracy came in. You can't leave a message as the mail boxes are full. read more

Was initially difficult to get an appointment, they cancelled the first I scheduled and I was almost going to give up since it was becoming a hassle. Appointment day rolls around, pay my copay and confirm it covers the contact exam. I wanted contacts or glasses, but they told me I could do both at once with the copay. Exams were quick and I moved forward with getting glasses and contacts. Prices were very high, even with insurance and discounts they sold me on, but I was happy with getting both prescriptions updated and quality of the glasses. Fast forward a week, I pick up my glasses and the contacts are shipped to my house. Still happy with my purchases. Then a week later, I get a bill from Acuity Eye Group charging me for a "Contact Lens Fitting" for $130. I was told by West Coast Eye Care everything was covered and settled upon leaving. I even made sure to confirm before and during my appointment. I wouldn't have gotten both exams had they not led me to believe both were covered. To get hit with this additional charge after paying everything and leaving seemed very disingenuous and dishonest. Very bad business....Still feel cheated and annoyed they'd conduct themselves like that. Disputing the bill got me nowhere with their call center. Probably going to have to pay it and chalk it up to a lesson learned. I will never go back to this place. The way they conduct business in charging more after leaving is unlike anything I've ever experienced. If I am able to resolve this with their call center, I'll update the review. Been going in circles with them the last 2 months. As it stands now I recommend avoiding this business for their dishonest pay practices. read more

I forgot to check the Yelp reviews before scheduling an appointment here. I had an appointment at 8:10 which required me to take time off my morning job. When I entered, the front personnel were entertaining a matter so they abruptly asked me to sit down and said they'd be with me in a moment. After sitting there for the next 35 minutes and watching others get called in by the back personnel I approached the front desk and obviously they had forgotten about me. To add insult, I noticed that after I briefly expressed how I had been waiting for over 45 minutes to the young lady who finally took me to the back, she began instructing me in a tone as if I was a child. Perhaps she became irritated after I briefly expressed my frustration for waiting for so long. I'm sorry that at times she has to deal with irritated customers when they slip through the cracks. Nevertheless, I'm not her neighbor, cousin, brother or child for her to treat me this way. I'm a customer bringing my business to her employer. Therefore, professionalism is key. I'm definitely taking my business elsewhere. read more

I had my first appointment today and was very happy I was referred to this office. From the minute I walked in the staff was very welcoming. Great customer service. Dr Anh Tonnu was very thorough. read more

I wouldn't recommend this group to anyone they don't respect the patients time prepare to sit for one and half hour waiting to be called and after that prepare to wait in the exam room extra time when you complain to the front desk staff you get rude answers and treatment from the staff the patient is not responsible to just wait hours in a tiny packed room not even enough place to sit just because of over booking and unorganized setting read more

I cannot say enough good things about Dr. Dyer, she has been my eye doctor for years and she truly cares about her patients. This last annual review we found I am struggling with external eye issues and referred to me an ophthalmologist who is at another location and he was able to get me some eye drops. Odette from Dr Dyers office was amazing and called to confirm my eye drops with the pharmacy right away! read more

I don't know why there rating s only 2.8 they are better than that, Amina in glasses department is wonderful and very helpful, my glasses are awesome and I will go back as needed, the people that work there are very helpful and the techs are very nice so if you have eye issues check them out..., read more

It has been 7 weeks since my appointment and I still have not received my glasses that were ordered from the original visit. I hadn't received any calls or updates from the office. I attempted to call but was left stuck on long hold times and unable to reach the actual office. After 4 weeks I finally went into the office and was told the pair was broken and they had to re-order another pair, it has been 3 weeks since then and still nothing outside of rude remarks by the staff and now I'm forced to visit a second time to see what the status is. I'm giving two stars because the eye doctor was nice and friendly but front desk and "glasses person" lack all forms of basic customer service. This will be the first and last time I use Acuity Eye Group. read more

Went back in to try to fix this, talked to the original optician. The correct prescription was sent to the lab, but they made a huge error and gave me almost no prescription. It is standard practice for opticians to check glasses when they come back from the lab. Mine were "missed." Both when they came in, and when I got ignored when I picked them up. It's also generally considered standard practice to listen to patients when they say they can't see. An adjustment period is normal, but I've had glasses long enough to know what new ones feel like. They made a note on the order to the lab to rush them, but that's still 3 more weeks, supposing they're actually rushed. 2 months to get a pair of basic glasses. Ridiculous. Optician #2 was there also, providing visibly poor service to another customer. While doing so, she butted into my conversation with #1 to tell me I should have a copy of my own prescription. I do, it's not what's in these glasses, and either way, I was asking about what would being sent to the lab. Just rude and unprofessional. While I was there, someone else was in the lobby arguing with the receptionist about what a terrible job everyone's doing (she wasn't wrong!) She ended up asking if they'd just give her her reading glasses so she could just go, but nope. They wouldn't even give her the supervisor's contact info, which I think says a lot. This place is a horrible, demeaning, belittling experience. Don't come here. Whether or not my glasses come back with the right prescription, I'm never coming here again. read more

Oh wow. This place is really really bad. I made the mistake of not checking reviews before making an appointment. Do yourself a favor and don't come here. Im speechless. the quality of the service provided. It's been such a nightmare. I had played nice to them but no success. You will get more attention if you start screaming and bitching. But once again, best if you avoid this place in the fist place. read more

My experience for a lasik consult. Well Dr.Katzman was recommended by my insurance. I got bad vibes while waiting. 1) woman arguing with receptionists over a bill. 2) two patients arguing over who was first to see the optician. 3) dude outside with a sign saying demanding a refund and damages for malpractice. Once in to the appointment it wasn't too bad. I was in quickly for the consult with Donna and prices were given upfront. The actual testing equipment felt dated, especially the "numb the eye and poke it with a special pen" test. read more

I can't even make an appointment..still the wait on the phone 30 minutes without...I called again and no can do waited 21 minutes on the phone ..still don't have an appointment read more

I've been under Medicare due to a long term permanent disability since 1997. Initially, I chose the "old school" standard Medicare 80/20 meaning they paid 80% & the recipient 20%. Actually, there was NO other option!! And I had an optometrist and ophthalmologist I had been seeing for 20 years when I changed to a Medicare HMO plan in 2016. Well, when I initially went to WestCoast about 3-4 years ago, I felt like it was another "Medicare medical mill" --pack them in, see as many as possible and send them out. I can say this Because I'm an RN (albeit disabled) of 40 years. I've seen & been a part of managed health care. Something truly "changed" at WestCoast. Either internally at this 6945 ElCajon Boulevard location, or within the corporation. There was a new office manager, more helpful employees, more skilled professionals, and a change in support staff as well--at least, there was an attitude change. I felt valued as a client--no longer a sardine. And it's often that those quality changes must take place from (in theory), the top down. An employer or multi-location corporation needs their structural beliefs to change. Then the professionals feel they can take the needed time with those who need and can pass through those who don't. Medicine and health care is ALWAYS about teaching and informing. When it starts with a dour greeting receptionist who feels rushed by the business's climate it begins a snowball effect for the consumer's experience. They feel slighted or "a number." Then the para-professional is undereducated (to save the company money) & doesn't KNOW the answers. By time the MD or professional comes in the client is flustered, feels demeaned and is too frustrated or embarrassed to ask the questions. It's no longer like that. And to the person locally, whether Dr. Katzman, or the conglomerate's level of decision-making, I see a remarkable turn around! It wasn't spent on remodeling the rooms we sit in but remolding the hearts, minds, and health caring spirits of those employees. And it shows! Clients, who are peer professionals, such as myself, get the same treatment as another client with disability or lower socioeconomic status. No one is meant to feel "less than!" They've found the ideal medical milieu in which I want to be treated and the one I will always recommend with highest regard. Thank You for allowing my opinion to be heard. read more

The doctor got my prescription wrong and they say I have to come out of pocket for the new prescription. Don't go here the doctors don't know what they are doing. The receptionist and the man who helps you pick out your glasses are nice that's why I give 2 stars instead of only 1 star. I am going somewhere else for my glasses. read more

I recently had an eye exam. the visit went well. the staff was courteous and Knowledgeable the doctor was great too. my problem is that I ordered glasses. I was told that they would take 2 to 3 weeks to arrive. After a month they had still not arrived. I waited another week before asking for a refund. I've been calling for the last month and half. I've been given the run around (told that someone would call me back, put on hold and forgotten about, flat out lied to, and my personal favorite, the check is in the mail. Nevertheless, I'm extremely frustrated. apparently I need to take legal action to get my money back. (absolutely, no integrity.) I am a double amputee on a fixed income. $250 is a lot of money to someone like me. I just want my money back. read more

I have been seeing optometrists since I was in 5th grade. Yes, that's how bad my vision is. Now I'm a college grad, so you can imagine just how blind I am & how many pairs of contact lenses & glasses I've gone through over the years. I used to go to a wonderful optometrist in LA but seeing as I've gotten too lazy to make the drive up there just for an opto appt, I started going to this place instead. I have to say, that this place really impressed me. I recommend Dr. Nguyen. He pays attention to detail, is gentle, speaks clearly & concisely, and has a sense of humor. You can tell that he is passionate about what he does and that his sole purpose is to help you see better. Plain and simple. I don't know about you, but the other 50% of whether I like an optical place, for lack of better words, is the variety of glasses frames. C'mon, ladies, you know what I mean! If I'm gonna have to wear some glasses on my face, they better look good! The old place I went to only had a very small selection & I never found any frames I absolutely LOVED. At this place, you're gonna get brands like VOGUE/ELLE (one or the other, I don't remember), GUCCI, PRADA, PUMA, NIKE, SEAN JOHN, Dolce & Gabbana, etc etc. There will be something for everyone & everyone's price range. Many frames come BLINGED OUT with Swarovski crystals too! How can I NOT give this place full marks?! Had a great experience picking up my glasses too. I got the original glasses box w/ original cloth & also an extra one from West Coast Eye Care. Walked in w/o any appt. Signed in & within minutes I picked up my glasses & had them adjusted. Quick & efficient! read more

I saw there were some low reviews about wait time and customer service, but that was the OPPOSITE of my experience. I chose here because it was covered by my insurances, close to home and they have frames and contacts in store. I AM SO GLAD I DID! Not only did they get me an appointment just two weeks out, but they had the exact time that worked best for me and my spouse. They were able to see us at the same time! It was awesome! They were very professional on the phone and in person. Before we even had our appointment they called me to correct an issue with my insurance caused by my last doctor. They fixed it right away and I'm glad it was cleared up before the visit. Once we arrived I was happy that the location had ample parking and was easy to find, right by Papa John's Pizza near 70th. The receptionist greeted us immediately and was very friendly. We talked to about 6 different people while there including the doctor and EVERYONE was helpful and friendly . They answered all our questions and treated us with respect. They actually were way more friendly than an average doctors office which makes me confused why some people gave poor reviews. They must have just been confused. Anyway I highly recommend Doctor Dyer. She was super nice and gave a lot of helpful information as well as patiently answered all our questions. The Opticians helped us choose our glasses and gave their honest opinions. They actually helped us the whole time and gave us 100% attention. They gave us great advice and made sure we got what looked great on us. My husband looks great in his new ray bans and I'm super stoked to get my new Kate Spade glasses. I definitely recommend them and feel they go way above and beyond my expectations. Thank you to Areceli, Luz , Karen, Dr. Dyer ,Cecilya and everyone else there whose name I missed! You made our day! read more

I really like this place I come here to see Dr. Dyer who is always such a great Doctor & helps me with any of my problems and help me solve them ASAP. She's has helped correct my messed up eyes and always points me in the right direction. In the front optical department, Sharon always helps me and literally is the best person ever. She has such a great soul and has the best energy and always helps me with whatever I need. Thank you so much for being the best. I appreciate you definitely go visit Sharon, both of them. read more

Clueless staff, long hold times, zero concept of customer care. The different offices don't work as a team and expect the patient to do all the leg work. The staff has little interest in proactive follow-ups. Find someplace reputable that will treat you and your time with respect. read more

My appointment was at the El Cajon location, Dr. Patty Cheng. The office personnel were kind and helpful, Dr. Cheng was not. She spoke to me as if I was a child, was degrading and rude. I had not been to have my eyes checked since 2020 due to COVID, and had been given a 24 month supply of contacts, due to COVID. Dr. Cheng treated me like I had bought a year supply of contacts on the black market because, "We only give one year supplies". I shared that the main concern for coming in today was cloudy contacts, and that I thought it might be because I was coming up on my last pair of contacts, so they might be old? She looked at my eyes, told me I must misuse my contacts and wear them for too long because my eyes were not in good shape and I clearly don't take care of them. I shared that I'd like to get Lasik, she responded laughing at me saying I will never wear contacts again, let alone be a candidate for Lasik then walked out the door. When she returned, she sat at her computer and told me she didn't want to scare me or anything but she wanted me to see what my eye lids looked like. I replied that I wasn't wearing my contacts so I couldn't see well, and she responded with, "Well, then your going to need to get up and walk over to my computer so you can see." I have never been treated with such disrespect. I am a responsible contact wearer and I care about my eyes and have them checked yearly. I will not be going to back to West Coast Eye care again. read more