Vision plus in Ferndale tried to WITHHOLD my sons glasses that insurance paid for, for a 35$ dilation fee, that was already paid. it took over an hour wait with a child to figure out where the transaction was. keep track of your receipts so you don't get double charged! read more

Yuck. Awful. Worse than, "not good". I allowed this place to put new lenses on my Silhouette frames that I had bought in Singapore. They came back and the temple bars were mismatched from each other, and neither matched the bridge. Furthermore, within about 6 months one nose piece had broken off. The response of their staff was that I could purchase a replacement bridge for about $120, but that the temple bars were on me. Their staff agreed that the temple bars, right and left, were clearly different from one another (one is polished silver, while the other matte gun metal GRAY), and neither match the temple bar, which is blue. Even so, the claim of their staff was that they could not see how their lab (in St. Louis) could possibly have done this (despite the fact that each temple bar sells for over $100, while counterfeit Silhouette frames go for $20), basically leaving me as the only variable, the unavoidable inference being that I was somehow trying to scam them. We are done here. Never going back. read more

I purchased glasses at Ferndale. they are too tight. I went in to get them adjusted and was told there would be a long wait. I said doesn't this take a minute or two? blah blah only one person there or some such excuse. my husband's had the same experience at the Bellingham store. no respect or care it seems if you are not buying something. read more

I have been using Vision Plus on James for over 10 years and have never had an issue until recently. They have lack of staff and you have to wait forever to get glasses you ordered fitted. Came in at 2:15 pm on a Friday one person available and multiple people waiting. Ridiculous, find another place to get your eye care. Costco is a great option. read more

amazing experience lovely staff time efficient and informational staff. my glasses are amazing and fit great. super quick too no longer than 2 weeks read more

Great experience at this location. The front desk folks are very accommodating and Dr. Potomak is great. I highly recomment this location.

My dad recently passed away and I brought his frames in to be fitted with lenses for me. They look and fit great! Thank you so much for making this happen. It means a lot to me and I appreciate your sensitivity/love for this project. read more

At first everything friendly staff at first, promised wait times of 2 weeks at the most, and that's fair. But, then the waiting game started. 2 weeks turned to 3, then almost a month....keep in mind my husband whom we were getting the glasses for is blind as a bat, and was getting headaches, vomiting from the eye strain, and stumbling over everything. When I call they made false promises that they would try to rush the product, we'd get our hopes up. And, then I'd have to call to find out it still wasn't in even though they assured us they would keep us updated through text. Last time I called they wouldn't answer the phone, and when they did kept me on hold, and then proceeded to call my husband and tell him they weren't in...again. I have glasses myself, and I've NEVER had such an awful experience such as this. 0/10, would not recommend! read more

Amazing customer service! We were in town for a wedding and our nephews glasses were literally taped together so we stopped in for help! Sarah went above and beyond and was able to use an old frame but they looked like new! So thankful, so grateful for people like her!! Highly recommend them! read more

Love how quick they are and how friendly the staff is. I hate picking out glasses. I went in and the gal picked out two handfuls for me and I loved the ones she recommended. I was in and out under 30 mins. I put off getting glasses simply for the dread of picking them out especially now with wearing mask. They're also really great with explaining my insurance to me and insuring I'm not going over my limits. read more

If I could pick 0, I would! They put new nonprescription lenses in my Lindbergh frames. When I called to see if they were ready, I was told by the manager that the optician cracked one of the lenses, and they needed to start over. When I finally picked up my glasses, the person had been helping me just handed the case to me. I'm glad I opened the case. One of the nosepads was missing. She consulted with the manager, and I was just told that it can be fixed at the Lindbergh store in Seattle. I immediately visited another optical shop in downtown Bellingham that can competently install new lenses into Lindbergh frames (wish I had done my research before going to Vision Plus!) When I handed her the glasses, one lens popped out. Apparently, the lens was cut too small, so Vision Plus used epoxy to keep them in the frames. The lenses were also very flimsy and paper thin. The nosepad had been broken by their optician when installing the new lenses. Vision Plus does not stand behind their work!! So, I had this new optical office install new lenses. Terrible manager and opticians!! read more

I have really mixed feelings about this place. Our experience with the eye doctor was fantastic - we've been seeing him for 5+ years and it's always been positive. The front staff and wait time....much more of a mixed bag. My kiddo was flagged at school for vision and the soonest they could get us in was two months out. Ugh. I'm cool waiting for my annual eye appointment, but for a kid who really needs to see it'd be nice if they kept some flexibility built into schedules. And the wait to get glasses adjusted is atrocious. Today I was told 10 minutes which turned into 45. They seem to be perpetually short staffed. For the most part when you do work with them it's a pleasant experience, but hard to not be frustrated with the wait. There's also someone at the front desk who seems harried and on the verge of rude every time I've been in. I hope they get this figured out or we may jump ship. They do have a really nice range of frames, though, we've always had good luck finding lots of options there. read more

In the past, always good service. Now, not so much. Apparently a franchise, they are consumed with the voice mail model and very nearly cannot engage the long-suffering customers with any sort of professionalism. A sad end to yet another customer service experience in the People's Republic of Bellingham. read more

I brought my neighbor who broke her glasses. Brandon has been super patience explaining progressive lens. Glasses repaired. Thank you!!!

I had a awesome first time experience at this place first time ever really having my eyes checked and everybody was pleasant prices are good read more

Vision Plus - Awesome customer service - Optometrists Near Me - Bellingham, Washington

This is the place to go. Wonderful and helpful staff with awesome products. Very positive experience!

Paid this clinic a visit recently and was taken aback by the warmth of the staff. They were friendly and helpful without being pushy. I did not have an appointment but was able to see the optometrist after a short wait. He was personable and very knowledgeable, answering all of my questions easily. By the way, their waiting area is really nice and comfortable with free coffee. I ended up buying a pair of sunglasses on the same visit which happened to be on sale!! read more

I got my lenses replaced on existing frames. A different clinic was not willing to do it because I bought the glasses online, but Vision Plus was willing to help me. The customer service was very professional and friendly. My insurance benefit of $150 paid for most of the cost, leaving me to kick in another $35. During the procedure, the lab reported that they found a hairline crack in the frame, but on inspection of the returned glasses we couldn't find a crack. Whew! The frames seem fine and the new lenses are very clear and comfortable. Based on this experience I will return for a similar service in the future if I have a similar insurance benefit. read more

Very busy place. Lots of people in waiting room. The staff was friendly and efficient and gets you in and out without wasting a single moment. They are quick to show you many options for your exam and lenses and eyeglasses or you can stick with the basic service. I had a good professional experience but I thought the selection of eyewear was somewhat limited. read more

my whole family transferred to this doctor and I am so happy with the service from the receptionist doctor and opticians all knowledgeable and professional read more

I have needed new glasses for years. When I discovered Vision Plus accepted my coverage, I was excited. Then Covid-19 happened and my hopes were dashed! But Stage 2 happened and I called right away. The Names street office got me i n quickly and I found an office with kind and caring people. With an eye to safety, we were kept apart an d I never felt uncomfortable. My doctor was kind and patients as I went through my eye history then set to work finding me the best prescription for my dad eyes. I then saw the kind folks who help with the frames. My helper make great suggestions and found a great pair of frames. He then set to work to make them affordable. I'm the end, I will end up with helpful lenses, attractive frames and better eye Sight. Thanks to everyone for the great care and wonderful service. And thanks to my friend, Rebecca for suggesting i give them a call!!! read more

I've been going to see Dr. Aginsky for years now and he is always professional and kind towards everyone. He is the only eye doctor that noticed I had a cataract in my eye when I was 17 years old which prompted other tests. The front desk are always nice and fast when it comes to billing and appointments. I have never had a bad experience coming here. read more

Great place with friendly and helpful staff. It is a pleasure to get my annual exam there.

Not impressed. First time going here and I won't be back. Front desk staff was friendly and the assistant to the optometrist was awesome, Emily I believe, but the optometrist just rushed the appointment and talked over me, the floor staff who helped with frames and lenses seem like they haven't the slightest idea what to do they are very timid, meek and just want to get you out the door while stumbling over their words and can't give a direct answer and say things like "yeah I guess that's what it should do" "or sure yeah I think so" you need to know what you're doing not guess this stuff is not cheap. They miss speak then turn around and say that the customer just wasn't listening. Very cramped location, poor frame selection and overpriced compared to other places. I will go pay out of pocket, out of network and actually have a meaningful visit where my time is just as important as theirs and I'm not left upset afterwards. Prescription was done wrong leaving me very ill for multiple days because the chick on the floor said it can take a few weeks to adjust to new lenses. Never before in my life has it taken more then a few hours to adjust with a single lense. Would not recommend, try a local business instead this one has that franchised corporate gimme the money feel. read more

This place is amazing, I don't know what the other reviews are talking about. My eye doc Dustin was top notch, everyone was very friendly and always had smiles on their face. I had a eyeglasses/contact fitting and prescription, an eye exam got contacts and a to die for brand new prescription pair of Ray-Ban glasses all for 305.00 that's right DESIGNER Glasses and NO EYE INSURANCE. read more

The worst experience I have ever had the misfortune of dealing with! Hold onto your wallets! Over priced, communication is lacking, and several of the staff don't even make an effort to hide the fact that they would rather not be there and that doing their job is bothersome! Shady place, read the small print all... it's not about taking care of you, it's all about the money! read more

Overpriced and the customer service is poor. I have made four of five trips to this Vision Plus location in the last year. I accompanied a friend who was looking for new glasses in January. We were assigned a staff member to help with the paperwork, insurance, etc. The staff member could not have looked more bored or unengaged to be helping us. I foolishly had Vision Plus make me a pair of prescription sunglasses in Summer 2015. After my insurance deductible, I still needed to pay $390 out of pocket. Lesson learned: Everything in Sight can make a comparable pair for $140. read more

Best place ever. Love Dr. Mark, staff is amazing. Glasses are top quality. Why would you go anywhere else???

I have mixed feelings about this place as well. The optometrists are great but the front desk staff seems annoyed to be bugged with questions and the wait time is awful. I waited 30 minutes for a simple contact check! They also failed to tell me until my day of my appointment that there would be an extra $80 fee for a contact prescription. read more

Had an eye exam and bought new glasses....around $800.00 later the glasses i bought, I couldn't see very well out of...... Went back and got another eye exam and another new set of lenses......Still cant see well out of my right eye.....I will never go back. read more

I really liked the Dr and staff however when I got my bill I had a question about an amount. I called and they weren't sure why the amount was different so they said they would look into it and get back to me. The next thing I knew I got a letter from a collection agency!! I called Vision Plus and the woman in billing was rude. I of coarse paid the collection agency right away (it was not a large amount) and sent an e-mail to Vision Plus but never heard back. Not very good service! Disappointing. read more

I was referred to Vision Plus, as I am visiting from out of town. I was very pleased with the office, professionalism, and level of expertise of both the doctor and staff. I would highly recommend! read more

The eye doctor was great, but the customer service is horrible! They told me it would take 2 days to get my glasses, 1 week later they acted upset with me for dropping in to pick them up when I had not yet received a call that they were in. It has now been 10 days, and my glasses are still not ready. A simple apology and an educated guess of when they might actually be ready would make me happy, but they have not provided either one. read more

I came in recently for my first eye exam and had an awesome experience! Their staff is wonderful and very welcoming. Dr. Mark Potomak is fantastic answering all possible questions and explaining the purpose of everything. When picking out my first set of glasses Bill made my day by helping me try on ton of glasses to pick out the pair that suited my face and personality perfectly. Thank you all! read more

I had a great experience with the crew at the James Street location. They were all friendly, professional, and obviously dedicated to giving the patient the best experience. Liked it so well, I've suggested that my wife change her optometrist and use these guys. read more

The only place my family and I get our eyes checked. Super friendly staff and professional atmosphere.

We've been going to this place for about a year now. I've always had a really great experience until now. Dropped off my son's glasses 15 days ago was told that they be ready in 10 days. Still don't have them yet. Not real happy. read more

The Receptionists at this location, are really rude!! They need to learn better customer services skills!!!! I'm beyond disappointed with the services I received!!!! -5 stars read more

My family and I have been using Vision Plus for several years. The doctors have always been thoroughly professional and on two occasions have found serious optical problems and recommended qualified specialists for treatment. The technicians couldn't bee more helpful in selecting glasses. The surroundings are pleasant and relaxing. read more

Our family has been visiting Dr Mark and his staff at Vision Plus for 13 years. We're always impressed by the Dr's use of the newest technology, the time he takes to educate us, and the sense of personal care. The office staff ensure that we make the the most of our insurance and the staff who assist us with frames and lenses are very professional and eager to help. This summer we took the time to shop around looking for the perfect frames by visiting 4 other eye providers and still ended up at Vision Plus on James Street. They have a wonderful selection. Each of the Vision Plus locations has its own "flavor" for frames and the staff can help you find just what you are looking for. High quality across the board! read more