First foremost I would like to say Dr Violet was amazing, she encourages me to get my eyes dilated, to get to root cause of the floaters. I agree with her. Overall great experience thank you see you soon. My mother was also happy with her results. The young ladies at the front desk are very caring to my mother. read more

I mean great service, great selection on eyewear. Value for your money. Everyone was really nice, until I got an extra 10% when I checked into Yelp. They refused to give me that extra 10% discount. I got a pair of glasses along with contacts, I mean unfair if they offer that extra on Yelp for checking in. But overall great service. read more

Vision World - Eyewear & Opticians Near Me - Rego Park, New York

I was really looking forward to visiting this place since I live in the neighborhood, and it looked like a clean, well-run business. I have a strong prescription and was expecting to spend around $700+ on glasses, so I wanted to explore my options here. When I arrived, I met a friendly Latina staff member with nice glasses and a tall masc presenting person with curly hair. After inquiring about my insurance. They informed me that my insurance was out of network, but I was still willing to shop there. They then introduced me to Julia, who was handling intake. Unfortunately, my experience with Julia was disappointing. She seemed disinterested and unwelcoming, which made me feel like my business wasn't valued. I understand that everyone has bad days, but customer service plays a huge role in shaping a customer's experience. First impressions matter, and in just a minute, I decided not to proceed with my visit. It's unfortunate because I was eager to support a local business. I hope this was just an off day, but I would encourage management to ensure that all staff members, especially those at the front desk, are equipped to provide a welcoming and professional experience. So it doesn't reflect on the work the other workers commit to doing. read more

I would suggest not coming here. I came here just to get my prescription and they would not give me the full prescription if I did not purchase glasses from them. What's the point of me paying co-pays and my insurance paying out benefits if you're not going to give me my full prescription? The price of their glasses is far too expensive. The ladies at the desk in the back have an attitude. Go to Warby Parker or get your prescription elsewhere & buy online at Eye Buy Direct. Vision World is pointless. read more

DONT come here if you like being ROBBED and lied to saying your insurance covers "xx" and when its time to pay its QUADRIPLE and "sorry your insurance is out of network" and hike up more prices to combat that 150-200 discount normally GOVERNMENT prescriptions are supposed to be low priced . NOPE not here expect to pay minimum $700 PLUS for the cheapest pair of their entire government selection they DO have cheap government $200 BUT change the price tags on them to mark up price 500% how do i know go look for yourself you know its cheap and worth $200 and they try to charge you triple and on top of that add a bunch of add ons total price comes out to nearly $1,000 for GOVERNMENT prescribed lenses ridiculous THIEVES! read more

Buyer beware if Vision World makes a mistake with your glasses. Management will not be willing to make things right to keep the relationship with you. In December of 2023 I received an eye exam and ordered progressive lenses for about $200-my prescription on file says as such. After several months of headaches, I went to my doctor, who informed me that my prescription had worsened, and that the glasses I purchased from Vision World were not progressive at all. I went back to Vision World, where they agreed that the glasses I received were not progressive (both the sales associate and doctor on staff checked them on the computer on file), and that there was a mistake. To their credit, I was charged for single vision--about $120 after insurance, and not for progressive lenses. I understand that mistakes happen. I was willing to pay the additional amount for the progressive lenses I should have received. The sales associate (who was very nice and accommodating) spoke to her manager on the phone. The manager however, was unwilling to honor the original price of the lenses I should have received, and informed me that I'd need to pay an additional $200-250 for new progressive lenses (after insurance)--not counting the amount I'd already paid. I essentially paid for a pair of single vision glasses that I did not need or want. My advice is to check the glasses you receive from Vision World carefully, and with a third party eye doctor if possible, because from my experience, if any mistakes are made, you will be on your own. Oh, and don't get angry, get litigious. read more

Took my eyeglass benefits despite timely cancellation. Worse, they pursued my order days after cancellation. read more

The exam doctors are very nice and helpful. Great explanation and help what I needed for my eyes to get better. On the other hand that blonde lady from the front was so rude trying to get your money out of greed. She got frustrated if you can't afford to upgrade your glasses then give you a death stare. read more

scammers . gold diggers . money grabbers . came with insurance and i wanted cheap government glasses that should cover $100-$200 pair of glasses but no my service is out of net work have to pay out of pocket nearly $800 dollars ... asked for cheaper the cheapest they could go was $500 .... you're telling me with my insurance i can't get simple glasses that cost $100-200 out of pocket ? all i wanted was a simple pair of prescriptions for $100-200 that for some reason doesn't exist including the "government " ones read more

When I first walked in to Vision World I was greeted by Ariella. Ariella was such a nice positive person that it made me so happy I came into this store. She had such a great attitude and vibe. I recommend coming to this store if only to interact with Ariella. Farrah the tech was Awesome, sweet and very helpful. She put me at ease as she went about her business. Excellent vibe as well and made me feel very comfortable. I had to make a compliment of the two fabulous workers here so I spoke to the manager Mike who as well was so awesome and had a great vibe!! The great thing about this place is they don't try to oversell you on expensive items and they let you choose what you like and give you great ideas on what to get. To bad I'll only be coming here twice a year because meeting Ariella, Farrah and Mike was an awesome experience!! read more

So upset with the service I received. I was told they didn't accept my insurance so I paid out of pocket only to find out later on that they did accept my insurance. They try to sell you every expensive feature making you think you need it. I was so unhappy with this service and dishonesty . I went to davidoff right up the block on 63rd and was so pleased. What a difference ... from an honest help to honest prices. read more

DON'T TRUST 5 STAR REVIEWS! Most of its 5 star reviews are from people living in PA, Phillipines and staten island. It doesn't make sense that people live so far away come to optical store in Rego Park. Now you know how this rating is artificially made high. I ordered a box of contact in September and I was told it would arrive the same week. I called twice in 2 weeks and was told the contact was still on back order. So I requested to talk to the manager to cancel the order and left voice mail to the manager but never got response from the manager. They still charge me $80 on a box of contact (which is overpriced than the market price). I disputed the transaction with my bank, and the transaction seemed to be removed. But the store charges me again in Oct's bill for the product that I never received!!! I have to dispute the transaction again! Stay away from this store! They get money from you and you never see your product!!! read more

Vision World service and product are superb! I was having a rough day and the last thing I needed was an eye exam. I sucked it up and made my way to Vision World, once entering my day immediately became amazing. The girl in the front Talia was very helpful and professiona, The staff were also so charming, nice and supportive. It is very hard for a guy to know what glasses look the best. These girls make it easy and enjoyable. I recommend them to anyone and will always be a patient at this fine establishment. read more

I am very unhappy with all the services they charged me without even making sure that they have them. I was charged $220 for the antifog coating only to find out that that was not possible with Virex lenses. The eyeglasses were dripping from the moisture accumulated in just 1/2 hour after I walked out from the store. I went back immediately and I was told to go back when the supervisor is in the office. I went back again and then is when I found out that the antifog was not applied to my lenses. They gave me a cloth with an antifog agent and asked me to try again. I am definitely not going to wipe my eyeglasses and lose $220 for me to do all the work. Indeed this place is very expensive and if you can't afford to go somewhere else. read more

I was waiting good 2 hours and they somehow 4 people go before me .Really bad management and overall L store.

I bought 2 glasses from these people and both broke, such poor quality. They told me to come in. Then they told me I have to wait 1 hour to speak to a supervisor. They all have such bad attitudes. I waited and showed her the 2 broken frames. She told me the insurance will not pay but she will replace the glasses since its a manufacture fault and to pick up in 2 weeks. I went back after 2 weeks only to be told by another person its not replaceable by the insurance and they will give me a frame for $80.00.The supervisor knew the insurance wouldn't pay so they are all crooks in there. Also I noticed when I change my health care plan they were pressuring me to do 2 eye test. I told the girl at the desk I am not going through that eye test again for the second time in one month. They need to be investigated at that location. read more

I'm echoing everyone's sentiments about the sales people here. I have been getting my eye exams here for a few years now and the Drs are very thorough, however, the sales staff will lie right to your face and gaslight you. read more

Today I got a very nice pair of sunglasses from Andrea, she is so nice and amazing that show me a lot of care and giving professional advices. I'm so happy! It's the first time I get a nice pair of sunglass. Will come back ! Also Irina and Ari help me a lot too. I really love this store! ! ! read more

I have come here to get my annual eye exam for 2 years in a row now. At first it was because the location was convenient, on my way to pick up my kids from school. The doctor and the eye exam is so thorough and pleasant that I would totally recommend it to anyone. I come here for contacts only since that is what I primarily use, so I can't speak for exams for glasses. The staff is very friendly too. read more

This was my first time going to this location and I have to say it was very wonderful experience! I got my eye exam and the doctor was very nice and patient to find the perfect lenses for my eyes. The girl who helped me pick out the frames, Talia, was very nice and helped picked out the perfect ones for me. I will be coming back here for future appointments because I was treated very nicely as a customer. read more

Vision world has never been consistent with who they hire as their Doctors. Been going for 5 years and have never seen the same DR 2 times. The overall front desk female staff is unprofessional, rude, incompetent and have no idea how to do their job. The person who does the hiring at this place really needs to reevaluate their staffs competence. The women do their makeup behind the counter, are always gossiping, talking about their hair, or nails and will not stop their conversation when you stop at the desk for a question. The assistant manager is a complete work of art! I went there a few months ago and had to reorder a fill on contacts and she told me her records indicated that I haven't been there in 3 years which is hilarious because I can prove with insurance and cc statements that I was in fact there. They don't update their records and they don't know what they're doing there.Staff doesn't want to help you, if you want to go with another company to get glasses or contacts elsewhere they make excuses to WITHHOLD YOUR prescription. They told me it was illegal ....HAHA. NOTE TO MANAGEMENT: TRAIN YOUR STAFF AND TELL THEM TO DO THEIR JOB. read more

My husband and I were looking around for an eye doctor since we are new this area and we were so happy to have found Vision World! Dr. Tao and Talia (aka Ms. Fabulous) were AMAZING!! We loved that they weren't trying to "sell" us on eye glasses or contacts, but were really informing us of our options. Talia has such a great eye for helping to choose which glasses look best on your face and not to mention how friendly and helpful she was. Also loved that Dr. Tao was looking out for our soon-to-be baby girl and was already recommending a pediatric eye doctor for her. We couldn't have asked for a better experience at an eye doctor!! I would highly recommend this location and make sure to schedule an appointment beforehand. read more

Why this optical store has 4 stars? I don't know! My first and last experience was horrible. Eye doctor spent less than 15 minutes with me and then just told me to wait after she quickly left. I waited there 10-15 minutes and I asked one of the girls how much longer do I have to wait. She said 30 minutes because my "eyes were dilating". I responded what does that mean? The other girls working there ask me if the doctor put eye drops in my eyes.. NO she did NOT! I just want my new prescription on my OWN frames. The girl apologizes and then claims that since my prescription is high the lenses would be thicker than the frame and if I want them to be thin, I'd have to pay out of pocket. I said what? I was never told anything like this at any other optical place! She said I don't have to do it if I don't want to. I then told her I'd be back. Which I don't plan to! read more

Talia , is the best worker in the store, she will make sure you find the glasses for any occasion! If need glasses , ask for Talia, she will gladly assist you in with you with best prices! Highly recommend, would you love to go again !! read more

I really wouldn't give this place one star. Their customer service is horrible. I had a 5:30 appointment. I arrived at 5:40. I was told by the "manager" that they see the last patient at 5:30 so she will find out if I can be seen. She told me that he agreed to see. She told me to have a seat because there were 2 people ahead of me. She made a big deal of me being 10 mins late but still had to patients ahead of me. I didn't want to sit in the waiting area so I decided to step out. I made sure to ask how long was the wait I was told 15 mins. Less than 10 mins past I got a call telling me to come back. I went back in less than a minute. I get there and was told by the doctor that I was not going to be seen. I would have never stepped out if I wasn't told by the "manager" that I would have to wait 15 mins. Especially due to Covid I can choose not to sit in a waiting area with other people. The manager lied to me on many occasions. She told me they tried to call me before 5:30 but they didn't. Then she told me that there was a 15 min wait another lie. I could have taken my business someplace else. I only went to this optical because it's in the area where I work. I'm current working from home and this optical is not near my home. But I still made the decision to come here. My time was not taken into consideration. I was not given a grace period. I will never bring my business to this optical and I will make sure corporate is made aware of this situation. Customer service is important to me. And this place has 0 customer service etiquette. read more

Wow, just wow! This place is absolute trash and so are the people that work in there! They treat you like shit. I didn't have insurance so I had to pay for everything out of pocket. I gave them like 450$ for them to treat my like garbage. I want to actually cry from how pissed I am. They wanted to steal my money by telling me I need 2 pairs of glasses when i know exactly what I want. It's been weeks and I don't have my glasses yet. The girl in the front that is actually supposed to 'help' she clearly HATES everyone that walks in and clearly hates her life because I have yet to meet a more miserable person! PLEASE TAKE YOU MONEY WHERE ITS APPRECIATED. EVERYONE IN THIS PLACE WANTS TO RIP YOU OFF AND TREAT YOU LIKE GARBAGE! read more

Came here twice for eye exams. Dr. Violetta is very nice and knowledgeable. Unfortunately I can not say the same for her front of office staff. I'm all for socializing and having fun at work, but please get your priorities straight. Don't make customers wait until you're done gossiping with each other. Instead, every time I've been here I feel like I'm bothering them and am a nuisance just by showing up for my appointment. Working on a Saturday sucks, I know because I hear you complaining on your phone to your friends about it. Last time I had to wait an extra hour after my appointment to speak with a manager(?) about getting glasses. Why did I have to wait? Because she was out getting coffee...for an hour! Please respect your customers and their time. Chat when no one is in need of service and fix your attitudes. Once again, the doctor is great. I just don't know if she is aware of her front office staff since she's always so busy with appointments in the back. I've decided to stop coming here (despite its convenience to where I live) purely based on the unpleasant vibes and long wait times I get from visiting this place. If you don't mind feeling like you're interrupting a girls gossip session and love waiting a long time...come here. read more

My entire experience with Vision World was exceptional . Getting glasses this time around was not only affordable but enjoyable at the same time. Liz, who helped me pick out my frames was knowledgeable and informative about my lens options. I'm so happy with my choice of glasses! I will definitely be coming back to Liz to get my next pair. read more

I am very pleased with the overall service. The staff members are willing to answer all the questions you have for them. They are very patient and helpful (especially Yvette and Irina). Kudos for great service! Thanks. read more

First time at this business and my experience with the customer service and overall selection was very good. I'm super happy with my selection of eyewear and treatment by Dr. Violetta. Dr. Violetta was patient, warm and caring about my vision requirements. She was knowledgeable of my needs. Also note this place has a very friendly atmosphere and will recommend this place to anyone I know. Thank your service to the Rego Park neighborhood and surrounding areas. read more

This is my new go to spot, they are very professional..you wouldn't expect it to be that busy because of the area, but they do great business! Every time I walked in someone was in there. I'd also say it's super clean, everything from signing in to the waiting area.. When I first went I was greeted by the doctor (Violetta) who ran like 6 different tests on my eyes, which I actually liked.. I knew she wanted to get exact results, that would overall help me with the lens that would suit my eyes.. She told me what I needed to do and even recommend a great doctor in the future when I do Lasik eye surgery. read more

I went to Vision World for the first time this weekend, but unfortunately I will not be returning. While the facility itself is clean and tidy, reception staff friendly, doctor and assistant knowledgable and pleasant, and coffee, water and snacks available while you wait, I cannot overlook the fact that while I indicated on my new patient form that I wear gas permeable lenses, and mentioned I was there for an eye exam and lens fitting, it was not disclosed to me until after my exam that this facility does not handle orders for gas permeable lenses, only soft! Rather than inform me of this before I spent and hour of the doctor's and my time, the staff overlooked this important detail, and now I have to repeat the exam (they didn't even give me my contact lens Rx and sizing) and deal with insurance to get this second exam covered because of their lack of attention to detail. Honestly, did you think I was suddenly going to switch to soft lenses? I would have given Vision World 5 stars if it weren't for this glaring oversight. I have never had this happen before, and I have worn this style of lenses for 25 years and lived in 3 states without having this issue. If you need an eye exam or wear soft lenses by all means visit this facility, but if you wear gas permeable lenses, keep on walkin'...... read more

They tried to charge me for a specialist copay for a routine eye exam that my insurance covers, without copay. Their excuse was that they only complete comprehensive exams because it's a "medical office." I work in healthcare and that's BS. I changed my mind and walked out. read more

Do not let them rob you! Beware. If you are not careful you might pay for glasses that are way more affordable. I know it's business but do not rob your customer. read more

This place was right by my workplace and I came here to order contact lens and the staff are fantastic! They were knowledgeable, patient, answered every silly question that I had, and took really good care of me. Atmosphere was very welcoming and the doctor was very nice. I can't say that it's cheap to order things from here but the customer service was as good as it gets. Also, my contacts arrived a day earlier than expected so that was nice. read more

The doctor and technician was nice but after almost 1 hour of waiting (they took a guy who came after me) there were no apologies or anything..in fact, when I asked the receptionist whats going on with the time, she gave me an annoyed look in return as if I am not supposed even ask!!! This person shouldn't be working at this job because there are many bad reviews about her on Google..Change her and you will have returning customers!!!! read more

My all time favorite place to shop for eyewear. The female manager is patient and knowledgeable. I was treated with the best customer service and walked out with 2 pairs of glasses . Highly recommended. read more

Since Vision World is near my house in Rego Park and I gave it a try for my eyes check up, new glasses and contact lens. Great services and everyone is friendly and helpful. Especially manager is willing to help throughout the whole process. They make sure you get what you wanted! read more

Terrible! My husband went for an exam, insurance was accepted all went well. I go in for an exam, same exact insurance and was told we dont accept your insurance. I tried explaining to them that my husband was here a month ago and there was no problem with the insurance so how is my insurance not accepted when its the exact same!! Will take my business elsewhere read more

Dissapointing. I've been with vision world for years now but this time there's no way I'm ever gonna go back again. People who work at the front desk makes you feel like they don't really care about you. Ordered my contact lens, waited for 3 weeks before I got a call. After a while, they called and said it's ready for pick up. My boyfriend went and about to pick it up, and they said the left eye haven't arrived yet so we have to come back. Thursday, I got a call says it's both ready for pick up. He came again Sunday and was told it was nowhere to be found. Like seriously, really? You need to waste someone's time like that? I asked for a refund and got mad then they said they found it. Great. When I picked it up, the guy was smirking at me and was told "Oh, so you are Charmaine." Like, what does that mean? Smh. Anyway - if you are thinking of buying something here, save yourself some headache and time and go somewhere better. This place is not worth it. read more