Finally, an optometry shop where prices are transparent and you can get an eyeglasses frame for $70. Or more, if you want. Their large selection of frames is organized by shape (round, square, cat's-eye, etc.) and price. When I called for a quote on lenses, they actually told me a price instead of hedging. Service was fine, and so far I've been happy with my new glasses. Small businesses: I really want to support you, but may I suggest that it might be time to rethink your business model? read more

Probably the worst remote customer service I have encountered in years. Tried to call this office after making an order in person, in order to apply a coupon to my purchase. It is impossible to call the store directly. It reroutes to a national call center with a minimum 15 minute hold time, only for them to offer to take a message to send back to the store. Live chat is a 'bot' that refers me to their website which refers me to the bot, or to the phone number for customer service. It's maddening. If you shop here make sure everything is complete before you leave. read more

Surprise! The eye exam was actually over telehealth. Nowhere did it say this online or in any of the many confirmation emails or texts I got from them. The techs who were actually onsite seemed nice enough, if a little disorganized. Nice of visionworks to grab my insurance money (was i really going to find somewhere else to go and wait god knows how long to get in, when I was already in the building and had cleared my schedule for this?) and prevent me from getting another eye exam covered somewhere else. Obviously, I will be buying my glasses elsewhere and finding a more trustworthy optometrist for the future. read more

I called for an appointment. Got one. Morning of the appointment I received a message that my appointment was cancelled and I would need to reschedule. I rescheduled. when I showed up the day and time of my appointment I was told my appointment was cancelled. No one called to cancel the appointment. I was told the manager would call me back, (left my number) after he returned from the bank. Well, it's been 24 plus hours and no call. Bank must be busy! My advice, avoid this place. read more

Not only is an appointment booked two months out for an exam , but, the two women were upset that they were bothered by me asking for an exam. Poor attitude to go with a two-month wait... Sad covid or not. read more

This was my first time at Visionworks in Hadley, MA. From the moment I called to make the appointment to Picking up my New Glasses to day was great. My Eye exam was professional and personable as was the help I received from Deb picking out my New Glasses. My glasses and contacts were in with in a week and look great! Thank you all! read more

This was the worst experience I've had in more than 60 years of eyeglass wearing. Short story: They charged my debit AND Credit cards EACH, Two times for only ONE Purchase because of their FAULTY card machine. I was quoted one price and they charged my card almost $100 more than what the quote was!! The tech who did the exam was a very pleasant young lady, the only pleasant thing about my experience! I scheduled an in person appointment, and was given a Tele health exam! Once finished, my nightmare began! The tech who "fitted" me for my glasses, quoted me a price and I gave her my card, she then swiped it. A few moments later she asked for my card again, and said they had been having issues with their machine and she needed to swipe my card again, and I complied. She had called over a manager for assistance and he didnt know his head from his behind and was useless, and RUDE! Before I left, I checked my account, and saw TWO charges. I questioned this and was told the second charge would "fall off" in about a week or so. After more than a week went by, and after my account incurred fees due to the large hold on my account by Visionworks, I was in contact with them again. This time the young lady said they were still having issues with their machine and needed to run my card again and assured me the other card swipes would "fall off". This time I gave her my credit card. Again she swiped my card once, then said "oops" and ran it again, only this time for almost $100 more than before, TWICE!!! Given the same story again, I was frustrated, asked that my prescription be mailed to me and hoped for the best that the excess amount would not be charged and I would finally get my glasses. MOMENTS AFTER that phone call, I received another call from a very rude and abrupt man who identified himself as the store manager. He said I had to pay for my glasses. I told him I had just finished doing so. He told me I did not. I tried to explain that I had just finished a conversation with a young lady there in the store. He basically called me a liar and told me to pay for my glasses. Furious, I hung up the phone. To this day, they took my money, still no prescription and no glasses! read more

This place is awesome. Went in to see about getting an extra pair of glasses for my son and I was expecting to get an appointment for a latter time but to my surprise I was in and out with yes my sons second pair of glasses in less then 45 minutes and only for $99 for kids. The receptionist was great not only in communication but very professional. The optometrist was also great finished the glasses in less than 45 minutes me and my son walked out of their store very happy and grateful to have come to vision works in South Hadley would highly recommend for anyone to go and visit to them. read more

Don't fall for their scam glasses. If you get lens upgrades, they charge by the lens, not by the glasses - they don't tell you that. And they're as durable as cotton candy. Broke in within two weeks - turns out there's a fake screw, and it was glued instead. read more

Great experience! Kind, quick service to replace my lenses in a frame I didn't even purchase there.

Extremely slow and rude service. Front desk women were very rude and impolite. Had to wait almost an hour after scheduled appt and then they weren't even able to order my prescription. Also their mask policy doesn't allow you to even drink water, let alone try glasses on to see how they fit because they don't let you move your mask for anything. read more

Went in there knowing exactly what type of frame I wanted and lenses. Sales woman was horrible and tried to talk me out of them. Hey, I've been wearing glasses for 45 years. Ya think I might know what works! Didn't even attempt to spend the time trying to work with my requests. read more