I really appreciate the professional services, and care that I received from the staff members. They have an excellent track system that follow - up on your appointments and in the delivery of your contacts. They were very attentive when I did my eye exam and in special thanks to Aileen, she did a great job in my eye glasses selection. I highly recommend this place. read more

Avoid This Visionworks Location -- You Deserve Better Care This Visionworks location is a textbook example of a place that pretends to care -- until they've cashed in on your visit. When you walk in, the staff is friendly and accommodating. Dr. Erika Pardinas was the one who saw me, and while she was polite, she was clearly in a rush to leave that day. In her haste, she rushed through the exam and ended up writing the wrong prescription for my contacts. With her rushed and careless evaluation, I was then assisted by the staff to order the contacts -- based entirely on her prescription. No one mentioned that there was a strict 60-day return policy. Not verbally. Not in writing. Not in a follow-up email. Nothing. So when I came back to report that the contacts were wrong and unusable, suddenly the friendly smiles were gone and I was met with stone-cold indifference. Let's be honest -- this is on them. Dr. Erika Pardinas gave the wrong prescription. Their team helped place the order. And their failure to inform me of the return policy was their responsibility. At the very least, they should have taken accountability and eaten the cost of the mistake. Instead, they blamed me -- the patient -- and made it clear they weren't interested in making it right. If you're thinking about trusting this place with your vision, don't. There are countless other providers who won't rush through your exam, who will stand by their work, and who will treat you like a human being -- not just a transaction. This experience was not just disappointing -- it was insulting. I wouldn't recommend this Visionworks location to anyone. Avoid it at all costs. read more

Best service and glasses all around! Aileen and Melissa are always extra attentive to all of their customers. It's a pleasure to shop at this location. read more

Awesome experience. Staff is amazing. Great customer service. Dr. Pardinas is very knowledgeable and thorough. Best exam ever! Highly recommend this office. read more

I took my mom to see Dr. Pardiñas and she was so patient and caring. She explained everything she was doing several times and she was very thorough. Excellent doctor. read more

Great environment and very clean, I was able to find my sons glasses in less than an hour. The appointment to get his eyes checked went smoothly and my son felt taken care of by the staff he felt safe enough to be by himself. I love the attentiveness and respect of the staff. If you ever Wondered which vision works to go to this is the one you should go to to get the exam, glasses, and annual exams. My whole family will start coming here from now on. read more

Writing this review from my phone...while waiting for the plane to take off. I have come to this Visionworks a couple of times to either pick up contacts or get my vision checked. The staff is always friendly and on point. However what really made me want to write this review is what happened today. I called assign as they opened and spoke to Christopher. This guy was one of the most polite people I have ever spoke to over the phone. He told me he would fax over my prescription to a location that was closer to me - I desperately needed new contacts and I was about to go on vacation and wanted to make sure is be able to SEE the sites. I arrived at the other location and the girl there was super rude and told me my prescription had just expired an I couldn't get any contacts. I begged her for at least some samples and she said no. I called Chris back and explained my situation and nice as ever he apologized and called to have them give me a sample pair. He saved my vacation - and saved me from wearing old lenses which could of really harmed my eyes. read more

Visionworks - My new contacts !! I CAN SEE!! - Optometrists Near Me - Miami, Florida

It was my time visiting Vision Work, I must say the staff was excellent and friendly, Doctor was thorough in her explanation of my eye exam. I highly recommend Vision Work read more

Alain works there. He is an amazing Visionworks guru. He can fly through those analog computers with such grace and efficiency. I can see that he cares through the quality of his work. Spot on employee. Wow. Great job Alain. read more

Elton was incredible! Made the experience painless. Took her time to help me find the perfect pair and to answer all my questions.

Do not go here!!! This is the second time I made an appointment, took time off of work to go. When I got there I was told it would be at LEAST an hour because there were 6 people ahead of me! Why make an appointment, my time is just as valuable as yours! Employee did not even care, bad service visionworks. read more

I have been a client for many years, the same as my son and my wife, I returned after two years for my vision new prescripcion and new glasses. poor customer service there is no willingness to help at all I never come back. read more

My appointment was at 4 did not get seen till almost 5 pm. I advised optometrist I was diabetic and was planning on seeing an ophthalmologist once my foot healed from the surgery I recently had. He tried to give me a referral for one. I declined advising him I was going to have my Dr refer one to me. Due to this the optometrist refused to give me my prescription. I said once u got ok from ophthalmologist he will give me prescription. So I paid $65 for an eye exam and left without my prescription. Maybe if I would have taken his referral he would have given it to me read more

Complete and total waste of time! I personally went to schedule an appointment. I told them the name of my insurance company, they gave me the cost of the exam for contacts, and I was good to go. Today I get there 30 minutes before my appointment and nobody acknowledged me. When the "greeter" comes over to me, he asked for my insurance card, which I didn't have because I wasn't told to take it. Then he proceeds to tell me it's $45, which I knew because I was told when I scheduled the appointment. And then he throws the curveball, an additional $60. Go somewhere they don't play games and waste your time!!!! read more

Aime was so helpful. Great attitude and service. Will definitely come back to this location because of her.

Ellie is always wonderful .. helps me find the perfect glasses .. Paola was terrific in explaining all the steps of the exam ..

I' had been a customer of this store for well over 15 years. I was going on vacation for the holidays and stopped by to order some contacts. The woman at the store that morning informed me that my prescription had expired in November and said she would not sell me any contacts. I asked her if i could set an appointment with them for as soon as I returned from vacation and just get a few trial pairs to last me till then. Even though my prescription hasn't changed in over 15 years she still refused to help. That level of customer service towards a long time client is unacceptable to me and I am no longer giving this place my business ever again. read more

Update: The manager of the store, Ilene, called me and apologized profusely for the experience I had. She seemed genuine in not wanting to lose a customer and expressed how important it is to her that everyone have a good experience at her store. She also shared that she retrained the staff based on the feedback. She offered some free samples to make up for the incident, which I took her up on. I will give this store another chance as it is evident management cares about their customers. read more

I purchased 2 eyeglasses. After two weeks one set fell and scratched the lenses. No protection. They wanted $200 to replace lenses. The same set is now flimsy and every bit the Chinese crap frame I hoped to avoid. Wasted my time and money by using Visionworks. Went 4 blocks away and they replaced lenses for $54. Frame is about to break. Hinges are wiggling. My Info: Angel Pendas 305-323-4419 Still no reply from Visionworks after posting my info. Interesting. read more

I was in and out in no time! I scheduled an appointment the day before for 11 am (they take walk ins too) I got there a little bit before. Didn't have to fill out any paperwork since it wasn't my first time there. The receptionist was a little busy. There were a lit of people around. I waited about 15 minutes before being called into a room. The actual eye exam part took about 15 minutes. The doctor was really funny and nice too! I had never had him before. He gave me a new prescription for my contacts and a new glasses prescription too. I was out of there by 1130. read more

The staff at Vision works are very kind and professional. They were punctual . I always come here for my annual check up. I highly recommend them . Ely help me during the process , she is excellent . read more

Every time I deal with this place it is a headache. Now they changed doctors didn't let the patients know and they don't have my records. Even something so simple as placing my contact or which I have been doing for ten years plus has become unbearable. read more

This visionworks is the closest to my job and I gotta admit they hook your girl up everytime. I do my yearly eye exam, buy contacts and glasses there and i've never had a complaint. The staff is friendly and helpful and if you make an appointment, barely have to wait. My work schedule can be crazy at times and the other day I realized I ran out of contacts. During my lunch time, I called and asked if I can order a box of contacts. The rep was super nice and was able to not only take my order, but also take the payment over the phone. I asked when I was able to pick them up and she said immediately, suh-weet! I hauled ass over there and was in and out and back to work in less than an hour. read more

Great service, terrible products I firsts want to say that the employees here are great. They are the example of good customer service. With that said, how many ways can you f-up glasses!? The lab needs to improve their quality control. I ordered two pairs of glasses; eyeglasses and sunglasses. They were both made incorrectly. For example they positioned the polarized lenses in a way that I couldn't see from one eye. read more

I stopped in a half hour before closing and was greeted by very polite and courteous sales staff. I had to get my girlfriend's sunglasses fixed -- one of the nose pads had fallen off from a pair of Prada sunglasses that she had bought 2 years ago from a Sunglass Hut. They removed the other nose pad, since it was made of plastic and they only have silicone nose pad replacements, and gave me back the original plastic nose pad (seeing as it had the Prada logo on it). And they put 2 new silicone nose pads on. When they were done, I asked how much I owed them, and to my surprise they said "nothing". Parts and labor -- free. How often do you get that kind of service? Anyway, I realize it might only be a small gesture, but sometimes it's these small gestures that leave the biggest impressions. I don't wear glasses so I've never been in an eyeglass store before, but I was pretty amazed at the massive selection of frames. I didn't even know it was possible for there to be that much variety. The store is nicely laid out, with very clean, organized displays, and very cozy lighting. Even though I don't wear glasses, my girlfriend does, and I'll be recommending that she go here for any of her vision needs. read more

Great service ! Awesome customer service, specially by Eleanys, she made the process very smooth from beginning to end. She was very informed & went the extra mile to help me. I truly loved the top notch friendly & very professional customer service I've received from Visionworks. read more

Great service the one you don't find around miami anymore. ELaine help with sales she is awesome !! We loved the doctor who did the exam , he was great with my kid specially since it was her first exam !! read more

Visionworks - Great doctor !! He is really good with kids !!! - Optometrists Near Me - Miami, Florida

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My wife was in dire need of a new set of glasses and we were helped by a woman named Eleanys, not sure if I spelled it right but if it was not for her, I wouldn't have saved what I did. They kept the place clean and they are checking temps before walking in. Over all very good impression read more

Excellent service! They take the time to get your glasses adjusted perfectly and they do not rush you for picking out glasses. Great selection of frames. read more

This is a horrible store! They overcharged my insurance for my glasses because I have no limit on coverage. When I went to pick up my glasses I was just give the glassses and told they will not adjust the fitting! Nobody speaks English! read more

Very happy with my experience. The staff was really friendly. The eye exam did not take long and they explain the entire process as you're doing it. When choosing my glasses I tried on several pairs before deciding on the I liked, the store was organized so it was easy to look through the different brands, the employee assisting me was very patient and friendly and helped me choose the best one for my needs and face shape. I was very surprised and happy how quickly my glasses were ready. Overall great service, will definitely go back! read more

This store was incredible since the moment I walked in! The doctors are exceptional. The staff was great on assisting me in picking out my eyewear. Pick up was fast and my eyewear was perfect. I will definitely be coming back. read more

Worst place ever!!!!!!! I had an appointment at 5:10pm, I got there at 5, they told me to sit and wait the optometrist will call me, around 5:28 I ask a guy how long more it would take to be seen by the doctor and he told me that doctor already left, he told me sorry and just walked away from me without explaining me anything, so I was there sitting the whole time and the doctor just left without verifying that I was there! What a shame for this place and its staff!! Sooo unprofessional! read more

My experience at Visionworks was excellent every step of the way. Each team member was professional, friendly, helpful, and engaged in making sure I got what I needed. Thanks to the whole team for a great experience! read more

When I read some of the reviews I was compelled to write about my experience with them. I have been doing my eyeglasses here for the past three years. Each time I have called to set up my appointment and I have been treated in a very professional manner. The ladies that have helped me with the eyeglasses have been kind, patient and very professional. read more

I came here because they accepted my insurance and loved the place from the eye doctors to the rest of the staff. Wait times are not long and if you make an appointment even better. Definitely will be coming here for my yearly visits from now on! read more

I recently visited this Vision Works and was appalled by how terribly I was treated by one of the employees, Celine S. I was asking her questions about my previous orders and insurance coverage, so that I could understand it better, and she was treating my questions as they were extremely annoying for her and told her manager that I was complaining and was going to scream at her when I was simply trying to better understand my insurance coverage. I had a terrible experience at Vision Works with Celine S. and neither my family nor I will ever visit this Vision Works location again - they have just lost 5 (previously loyal) customers. read more

Horrible experience. When you leave the actual eye doctor the people outside are like kids playing a game. Very unprofessional. Got my order wrong 3 times. No sign of regret or a hint of helping a frustrated customer. Don't go there. You will be very unhappy. read more

Ah, Visionworks, one star is too high!!!!! I entered with a complex prescription in hand and close to no Spanish. HOWEVER, I am still a paying customer and they are in business to make money. The greeter was polite but spoke nearly no English. She waved her hand and said "he" will help you. Your glasses will take one month! Well the young man gave no indication that he was planning to get up and come to the desk to help anybody, let alone me. After an unacceptable wait, I headed for the door and said maybe later. He threw his hands up in the air as if ignoring a customer, I might add, the ONLY customer in the store is completely normal and acceptable. Now I'm going to chalk this up to cultural differences to be nice, but the next business didn't seem to have any problem with service and courtesy for their English speaking customers. AND I had my badly needed glasses in ONE HOUR!!!!!!! read more

Okay I was going to write a bad review because they were taking a while....but then the guy came back and has been super awesome and helpful. Plus their 20/20 program saves you TONS. I got a $100 off on my contacts and today my glasses (with clear shield non glare) were going to be $338 but you get half off on your first pair with the 20/20 program so I got them for 169!!!! So go here. They have excellent service, unbeatable prices, and the best rewards program around. read more