Dr. Webb provided a very thorough annual eye exam and helped me find the perfect daily wear contact lenses , explained everything about recent floaters issue with my right eye... and the receptionist and tech were so helpful, accommodating and efficient ..been coming here for over 5 years and highly recommend this place !! read more

If you are comparison shopping at first glance Visionworks looks to have the lowest prices for eye exams and eyeglasses. The reality is quite different. On exams they fail to mention that the cost of refraction charge is in addition to the low price they quote for an exam, whereas the competition includes it. The same goes for their great deal on eyeglasses. The frames offered with advertised sale price are so cheap and cheesy most people wouldn't be caught dead wearing them. Beware the pricey upgrades. They casually mention they want to do things like dilate your eyes without telling you that there is a hefty extra charge. read more

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OUTSTANDING assistance getting an appointment for any eye exam. Paris was amazing and helpful. She took the time to listen to my concerns regarding my insurance and she took wonderful care to make sure I was fully satisfied. YES, I was... PARIS you're amazing... She made this process go smoothly and with no bumps in the road. Now, for the staff in the Visionworks. You're all wonderful. However, I must point out Ms. Joanna was so wonderful, caring and knew exactly what I needed to prepare me for the use of my new glasses. She understood my concepts and provided me with exceptional help getting my glasses to 100%. I will be honest, I used the Visionworks back in Danvers, MA and I followed to St. Petersburg. I am so glad I didn't go elsewhere. EXCEPTIONAL SERVICE: Eye Care and Eye Wear! Visionworks on Tyrone Blvd. Go there!!!!!! read more

Dr Webb is absolutely brilliant. During my 3 years experience as their patient, I was consistently impressed by their exceptional professionalism, profound intelligence, and incredibly empathetic approach to patient care. Dr Webb possesses a rare combination of strong analytical skills and outstanding diagnostic qualities. During my appointments, their meticulous attention to detail and intelligent problem-solving abilities were evident. All of my diagnoses by her were spot on! Even the fitting Opticians are a cut above all of the others that I have encountered in the past. Jim is professionally focused and friendly with an abundance of detail knowledge. Truly a group of amazing, highly skilled and intelligent specialists caregivers. read more

Visionworks - Dr Webb - Eyewear & Opticians Near Me - St. Petersburg, Florida

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After my eye exam, I then met with Wanda. She figured me out right away. She knew what I was looking for and we went over my budget. Then she brings me a selection of glasses to choose from that were in my budget. Wanda knew exactly what I wanted. And of course I wanted every pair of glasses she brought however we brought it down to a selection of two. Which is perfect for my personality. We picked a winner and I can't wait to pick up my new frames. Wanda has been with the company for over 20 years. When you hear that someone has been with the same company for that long, you know you're dealing with the right person. She was extremely friendly, professional, and had my best interests at heart. From now on, I won't make any appointments unless I know Wanda will be there to help me. I would recommend Vision Works for all of your eye exams and frames. I've been going to Vision Works for about 15 years now. But Wanda really made an impression on me. read more

Visionworks - Wanda took me from plain old Wanda took me from plain to fabulous. These are the old frames. Wait till you see the new ones, hubba hubba? - Eyewear & Opticians Near Me - St. Petersburg, Florida

I called ahead of time to make sure they took my insurance. When I was told yes, I booked my appointment. I had a basic eye exam done and expected to pay a $10 copay. They charged me $59. When I asked why it was so much, they said the exam they did was not covered by insurance because they didn't have to dilate my eyes. Had I known, I would've gone with the dilation. I spoke to my insurance company and they advised the claim had not been submitted yet and that I should've been charged $10. When it came to getting my eyeglasses, it was not made clear what insurance would and would not cover, other than the frame allowance and the protection plan. Again, what should have been a $20-$30 copay turned into $125 - for one pair. The person helping me was nice enough, however, I felt like I had been royally scammed. Their own ads were promoting an exam plus 2 pairs of glasses for only $89 (not using insurance). I would've been better off doing that! Do not go here - they are only interested in scamming and taking advantage of their customers. read more

Vision Works in Tyrone Blvd. ethics and the knowledge of their new personnel has declined considerably from years past, and in my opinion, they are no longer reputable. This is why: When I went to pick up my new prescription lenses, I could not see. I saw better from my old prescription lenses. The young male clerk informed me that it takes time for my eyes to adjust to the new prescription. I said NO, I can't see and won't take these glasses. I hold the young male clerk to please check the new glasses prescription with the optometrist next door. Found out, the new prescription was entered incorrectly by Vision Works. My left and right eye have different vision prescriptions, but the new lenses were made both to the right eye prescription while the left eye is completely different. So, they sent the lenses / glasses back to the factory. The lenses were paid for and ordered for high density lenses, but what I finally got the second time when I went to pick up the remade lenses was polycarbonate lenses. I could see fine long distance the second time, but I noticed that I was given polycarbonate lenses vs high index lenses. I noticed from the times I was there recently that they no longer have the clientele that they once used to have....now I know why, poor service by new personnel, entering inaccurate lenses prescription, and switching customers paying for more expensive high index lenses to the cheaper polycarbonate lenses thinking customers would not notice. I did not tell them that I knew they switched the lenses to the cheaper poycarbonate lenses because I just wanted the glasses to be able to see and I could see fine the second time after they corrected the new prescription. The polycarbonate is about 20 to 30% thinner than coke bottle plastic lenses and high index is about 60% or more thinner than plastic lenses. So, for not fulfillng the paid for prescription as ordered and for trying to substitute a cheaper lense...........I will never Return to Vision Works again!!! WATCH OUT AND DO NOT BE FOOLED by their polycarbonate vs high index switches. read more

Friendly staff and doctor. My dad saw Dr. Webb and it's first time in several years where he got prescription and pd measurement that was accurate for him. From my parents experience yes I would recommend Dr. Webb for your eye exam. read more

The service is slow and the tech's seemed unprepared and poorly trained. I picked up the glasses and found them to be less clear than my normal vision. I went back in today and was told that was as good as they could get them. I will avoid all Vision Works and strongly recommend to avoid this franchise. read more

Watch out for major up-selling. This location doesn't present the retinal imaging as optional.... Which it is. They just tell you that your copay is going to be $35 more than you expect, and don't say it's because of the optional imaging. Just trying g to pay for their machine... deceptive practice. read more

Visited this store on Friday, April 30th. They were backed up with customers and slow to respond to mew customers trying to enter. To enter you had to have your temperature checked. I witnessed at least one person leaving in frustration when they were not greeted in a reasonable amount of time. Large selection of glasses but somehow they all seem to look the same and lack nice choices. read more

I'm visiting from New York, my grandaughter's glasses broke so I went to the Visionworks on Tyrone. We called the New York Visionworks in the Jefferson Valley Mall in Mahopac. It was a matter of a fax and transfer of lenses and I was on my way. The service, thank you Kara, and materials were great. I recomend Visionworks for all your eye care needs. read more

Let's be honest, there's nothing super glamorous about going to a Visionworks on a Sunday afternoon to have an exam done. That combined with the fact that it almost never occurs to me to write a review on Yelp for anything other than a hip new restaurant that I've tried means that this review is quite an anomaly.... BUT I felt really compelled to put in a few good words for this Visionworks location--credit where credit is due-- because each person I interacted with on the day of my exam and over the phone several times thereafter has been nothing but wonderful and accommodating to me: Dr. Ben Graham is very meticulous with his eye exams. He went the extra mile to ensure he'd covered all bases when he found something slightly abnormal about my exam. I appreciate his thorough approach and very personable demeanor. Highly recommend seeing him! Latoya and Benton, the examination office staff (as opposed to the retail staff with whom I haven't interacted but may be just a nice) are so helpful and sweet. They were willing to take it upon themselves to make sure I had everything I needed and a few extras. Latoya was very patient and helpful over the phone too! I'm honestly impressed! Give them a try :) read more

SO unprofessional. I came for a 12:15 appointment and waited well over an hour. No explanation. Just late. When the eye doctor finally came in he didn't seem to know the reason for my visit and fumbled through the exam. If that wasn't bad enough, the doctor left in the middle of my exam to go back in with another patient. The waiting continues. read more

My family and I are in the area for vacation and decided to purchase glasses. Heather was extremely helpful, courteous, and had a great sense of humor. We took advantage of the BOGO deal and they were willing to ship the second pair to our home state. Very satisfied with our experience. read more

Worst place to buy eyeglasses I've ever experienced. They can't make the lenses to match you face/ eye measurements. Complete waste. District manager contacted me about this and is working to make it right. New glasses due in about 10 days. I was impressed with his desire to fix the issue When the new glasses come in I hope it's really fixed. read more

I needed 2 pair of regular glasses and a pair of sunglasses, I've gone to this location 3 times in the last 5 years, their buy one get one deal is a really good deal. They have a great selection of frames, though they don't carry all the top end brands like Ray Ban, the brands they do have cover most of the latest styles. Earlier that day I went to Lens Crafters in Tyrone Mall because I wanted a pair of prescription Ray Bans because VW doesn't carry them, and while I was there I looked at regular frames. While at Lens Crafters I walked around for 5 to 10 minutes before anyone greeted me. I also noticed that Lens Crafters have a limited selection of frames and most of their frames are "high end" brands "aka expensive" ! I bought my sunglasses there and then I went to Vision Works for my regular glasses. At Vision Works I was greeted right away, and though they were busy it gave me time to look at their huge selection of frames. I picked out 2 frames I liked and was taken care of by Millie who was extremely friendly and very professional. Since I have been there in the past she knew from my "file" I wanted the non glare lenses so she totaled up my bill. I was a bit taken back at the price of $400, and thought maybe VW prices had gone way up. Millie pulled up my old order from my last visit and shown me that the reason it was $140 more than the last time was because of the frames I picked out. She pointed out that the cost of the lenses were very close to the same prices as the last time I was there. She offered to let me pick out cheaper frames and gave me the option of regular lenses to lower the cost. After a couple minutes I decided to spend the extra money and go with the frames I picked out with the non glare lenses. If it wasn't for Millie being so nice and patient with me I might have gone with the cheaper option or even left. Customer service means a lot to me, and I left there feeling well taken care of. Plus she said I could bring in my $10 off coupon that I forgot and get the $10 refunded when I picked up my glasses. Also they have remodeled and their showroom was very clean and easy to navigate between men's frames and women's frames. I would recommend that anyone needing a eye exam go to a local optometrist, yes they probably cost a bit more, but you get much better care in my opinion. I've been going to Dr Mason for many many years, and yes he has a showroom to buy frames, but you don't have to buy them there. Just get a script and go wherever you want. :) read more

This store has poor customer service. And the manager doesn't seem to care about taking any responsibility for the errors or poor service they give (which is probably why they have terrible reviews). read more

I work mornings, so when I schedule my appointments I always do so for late in the day. The first appointment I scheduled they called me to cancel. I rescheduled for my son and myself a week later. I missed a call from their office staff telling me the exams would be $49 each. I thought that sounded wrong, so I pulled up my insurance info and according to that I should be paying $10 per exam. Fast forward to the day of appointment and I got yet another call from them that they needed to cancel my appointments and reschedule. Since I had them on the phone I brought up the insurance question on why my exam was so much. The lady told me that this included my $10 copay and the rest was for an exam that looks at the back of my eyes. She told me they have a "new fancy machine" that does this. Her words. I asked if I could just have an exam for eyeglasses and not this other exam that my insurance must not cover. She told me no, that this was part of the exam to get the prescriptions for eyeglasses. I immediately looked up another provider in my network and called and asked how much for exam for eyeglasses and the cost was $10. I went ahead and scheduled my appointments with the new eye dr and called and canceled with Visionworks. I had been going there for a few years but this whole thing feels very shady. read more

The worst customer service ever! Asked them to fax my spectacle prescription to my insurance TWICE, they never did. I called a third time for the corporate number and they gave me the number to direct t.v.. DON'T GIVE THEM YOUR BUSINESS read more

The eye wear specialists at this vision works are fantastic, especially Abagail and Milly! They both made our eyeglass and prescription sunglass buying experience very easy and comfortable! They made sure we got the best bang for our buck, helping us save money and dealing with our insurance company! The store also has a wide variety of frames for all faces and the eye wear specialists even offered to order some from a different store. I greatly appreciated their help and service. Highly recommend this location! read more

The worst place to have your glasses made. $400 for two pair of Glasses in one of the cheapest frames and my glasses are blurry that I can't even see through the glass. I will never ever go back and I will not recommend this place to anyone. I had to have my glasses re-done in Walmart and it was much better quality and service for almost half of what I paid at Vision Works. Awful Customer Service here as well, don't bother to go. read more

I will never come back again. Came for an eye exam and the office staff is very rude. For someone new to contacts, it would be helpful to explain what you're doing, instead of assuming I know the process. Very rude. read more

I was happy w their large selection. I had to ask lots of questions when ordering otherwise I wouldn't have gotten the options I wanted. Maybe a bit incompetent. It's obvious they underpay there employees to deliver low prices. read more

Terrible! Appointment was at noon for a regular eye exam and finally walked out at 3:22pm. Very unorganized office. I asked the doctor twice if I should reschedule and he said no. Not only were they backed up with patients the doctor would ask the staff to assist and they ignored him. Apparently staff were supposed to put drops in my eyes for dilation but left the building and went to lunch. The manager called me the following day requesting my payment. Not once did she ever ask me what happened. When I tried to tell her she cut me off with an apology. How are you supposed to fix your issues if you don't care to hear about the problem? Not once did the manager offer to waive my $27.00 deductible. I suggest everyone away from this place unless you want an unpleasant experience. read more

They didn't honor the advertised two for one deal because I have insurance. What's up with that?

I had tri focals made about a year ago. The left lense has never fit correctly. They keep trying to fix it. I have been back there at least 6 times for this issue. I am tired of going back but I also want my glasses to be right. They keep them and say they will call when they are ready. Very rarely have they called read more

I had no issues scheduling an appointment for my eye exam and was seen right away. I only went to vision works for the BOGO deal. There sign clearly states BOGO on COMPLETE pairs of glasses. When it came time to pick out my glasses I asked if the deal applies to all frames. I was told yes and encouraged to get a second pair. The frames I choose were 250 my total was over 9 hundred dollars with the two pairs. When I asked did that include the BOGO I was then told the lenses are not apart of it. In what world is a COMPLETE pair of glasses not including the lens? Needless to say I did not get two pair and ended up with only one. my total was still alittle over 300 and I noticed I was also charged an extra 75 dollars for anti glare (150 originally. I was told since I was only getting one pair now I qualified for a 50% off coupon.) I was not explained this additional charge at all. Will not be going back. Next time I will go to Americas best where you truly do get 2 pairs for the price of one and the lens are included! I feel so cheated and did not get a good deal at all. read more

By far the biggest waste of time..Doctor office staff needs to learn customer service skills. Sign out side reads walk-in welcome went in and the staff was like well if we get to you today. They asked would you like an appointment my reply I never know what my schedule is like. I booked an appointment on line though the website for 2:00pm on Sunday June 2 as I made sure that I would be off from work and thought nothing more about it. Today I get an email stating that it is time to get your eyes checked from that office so just to make sure I booked another appointment for 2:15 the same day June 2. Now only to call to verify my appointment to be told that the appointments do not show in the system. Here is my issues... 1) do not have a sign if you can not accommodate walk-ins 2) do not have option for on line appointments if it lets you double book or is not regulated. I have wasted hours trying to get this done with this office as I would prefer to go where I purchased my last set of glasses. read more

There are only 5 stars too bad All my adult life my employment Has evolved around customer service I have won. Many awards and 2 trips to Las Vegas I know good customer service and bad They are the BEST read more

Do not come here. You wait forever and they try and get you to buy things and do exams you don't need. I waited 30 mins for a recheck on an eye exam from last year that they told me to come in for. The doc told me that a complete eye exam would be cheaper than to check a spot on the back of my eye. I don't need an exam I need someone to check my eyes because I've had floaters in my vision (which is what I was told to come back if I had). Again, do not come here. Period. read more

Cloth eyes clean glasses don't have, even you paid more than 1.500$

Waiting time to see the optometrist is ridiculous. Don't schedule an appointment if there's already multiple appointments at the same time. It's pretty simple. One of the employees is a rude know-it-all, two others were very nice. However, never again will step foot in this place. read more

I have had my eye exams and glasses from Visionworks in Seminole, FL for over 20 years. Had an exam scheduled this morning at 10am. Left without being seen after 30 minutes. I've had the same insurance since 1997. It has never been an issue.  Visionworks refused my insurance for the eye exam. The two receptionists have worked there only 2 months. There is a new computer system. My insurance did not pre-populate their computer screen and they could not figure out what to do. There was no one there who could help. They would not call the phone number on my insurance card. I did. I have only a co-pay for the eye exam. Gave my phone to the receptionists, they were told about the co-pay. Since my insurance did not pre-populate the computer screen, my insurance rep on the phone could not help with that. Another woman came to try to help. She explained they DO NOT ACCEPT health insurance, only separate insurance policies for vision. My health insurance covers eye exams. So I left after 30 minutes with no eye exam.  After over 20 years I will no longer be using Visionworks for eye exams or glasses. read more

Staff seemed indifferent to me and making sure my experience was pleasant. I ended up getting two pair of glasses for one price which seemed like a good deal. When I went to pick them up, the clerk seemed more interested in his phone than me. He handed them to me and went back to his phone. Didn't even bother to sit down and check the fit and vision. He didn't give me the second pair and let me leave without them. Felt like I was in a business where employees are very unhappy and not really interested in customer service. Now I have to go back and find somone who knows about the second pair. read more

Super helpful and patient when we had a ton of trouble with the insurance company. The girls stayed on the phone with them trying to work it out for an hour and a half until they finally got it. Very polite and caring, 10/10 recommend coming to this location for eyewear :) read more

Do not use this place at all. DR Graham's scheduling is atrocious. Tried for multiple weeks to get scheduled for a follow up. I was talked down to like its my fault they couldn't fit me in. and then I call back up to get my prescription over the phone and they wouldn't give it to me. They said I needed to get another Appointment so they can make sure they are still good for me. Just another way to take my money. Then the lady who I was talking to started getting rude with me over the phone. Saying my schedule is the issue here not the doctors office. Needless to say. I have gone elsewhere and got what I needed. I would try to avoid Dr Graham office. You will probably get yelled at for just calling in. read more

They sold us a warranty on glasses that were discontinued... when I came in because my son broke them they ordered us a similar pair (they did not say anything about the warranty not working) when I came into pick them up for my son they tried and charge me full price. When I asked about the warranty they said they aren't under it ?!?!? Really ??? Don't sell me a warranty on something that can not be warranted, this isn't the first time I've had a problem with them and I will never go back terrible customer service. And five years before instead of working with us to pay the minimum co pay for a pair of glasses they tried to up sale me and totally wasted my time read more

I'm very happy to share my experience at Visionworks in Tyrone. When my first pair of glasses didn't work because I needed the high definition lenses, the general manager took special care to get my glasses correct. I love getting good customer service! read more

I would not recommend this place to anyone I know at all. After 6 months they still did not get my eye glasses or contacts right. Customer service is very terrible. If you think you're going in for a speedy examination you're wrong, everything about this place is very time-consuming. Very terrible I will never go back there again. read more