This is a near thing of the past, the travel agent. But there are times and places where Orbitz…read morejust can not do the job. So I hope the good agencies remain. Like The Travel Authority. They were super helpful and quick to get me what I needed and care for my special concerns. This is a good place to go in Bloomington. See if Ginny is free to help you.

employee on the phone was not following instructions. Did not get the address correct did not…read moremanage to seem to understand the basic geography of Bloomington or understand the locations I was referencing dispatch took an incredibly long amount of time I was stuck for nearly 2 hours for a two minute service. Unbelievable lack of understanding, information and instructions.

This AAA office is good. However, very disappointed with…read moreAAA as a whole. They are phasing out their tour books and you can no longer get trip tics. What do you get? Nothing! After this year we will not be renewing our membership.

Excellent service. Always reliable, punctual, and friendly. I've never experienced any delays with…read morethem, and their drivers are consistently courteous and professional. The fares are reasonable, and the overall experience has been great every time I've used their service. I really appreciate how they've upgraded their vehicles from the older shuttle buses with rough suspension to the newer, mini-limo-style vans. The difference in comfort is huge. Rides feel smoother, quieter, and far more pleasant overall. The only reason I'm taking off one star is because it should be easier to reach customer service after business hours. If someone's stranded late at night or needs last-minute help, it can be stressful not having a clear way to contact anyone. Aside from that, though, Go Express Travel remains my go-to for getting between Bloomington and the Indianapolis Airport -- reliable, safe, and comfortable.

Do NOT use Go Express!…read more Go Express left us stranded at the airport on a Sunday evening. While in baggage claim, we received a text saying, "woops, you missed your shuttle." Called company and it just goes to voicemail. We attempted to get a refund the next day and their website just gave errors. When we spoke with Kim, who stated she was a manager, she refused to offer a refund and stated that if we disputed the charge, they would ban us for life. That will not be a problem because we would never use them again anyway.