This was my first experience requesting car service in a different state and I lucked out by…read morefinding Elan Limousine. Jason was very professional and took the time to answer questions and provide information I needed to schedule my boss' return trip to the airport. He updated via text and arrived on time which both my boss and I appreciated. We will definitely use Elan Limousine the next time in Indiana!

This is a really excellent limousine/SUV car service company. Everything worked like a Swiss clock…read more- extremely prompt communication, excellent follow up (reminders, notifications, ETA, etc), very polite employees, great owner (Jason), excellent driver (Casey). I have initially contacted multiple companies in the Indianapolis area and once I spoke to Jason, I knew right away I would be hiring his company to transport my college kids around. I knew I could trust this team. I'll definitely be hiring them again in a couple of weeks.

The owner closed the business and has retired. I talked with him yesterday. I appreciated what he…read moreoffered over the years.

1 star for the quality of the car- the driver was very friendly and professional and deserves 5…read morestars. Website shows a Lincoln under Fleet and is described as "luxurious fleet of vehicles," and I was picked up in a black Impala Sedan that had crumbs in the seats and a trunk dirty with grass. I talked to the company owner who insisted the Impala was a 2020 and nice car, but I use airport service often and this was not an acceptable vehicle for this type of service- it did not have the feel of a high end, luxury vehicle inside, both in the quality of the interior nor the ride. I would recommend using another airport car service company if you are looking for the "luxury" experience this company claimed to deliver. The owner did apologize but did not offer anything further to compensate for the experience.

Excellent service. Always reliable, punctual, and friendly. I've never experienced any delays with…read morethem, and their drivers are consistently courteous and professional. The fares are reasonable, and the overall experience has been great every time I've used their service. I really appreciate how they've upgraded their vehicles from the older shuttle buses with rough suspension to the newer, mini-limo-style vans. The difference in comfort is huge. Rides feel smoother, quieter, and far more pleasant overall. The only reason I'm taking off one star is because it should be easier to reach customer service after business hours. If someone's stranded late at night or needs last-minute help, it can be stressful not having a clear way to contact anyone. Aside from that, though, Go Express Travel remains my go-to for getting between Bloomington and the Indianapolis Airport -- reliable, safe, and comfortable.

Do NOT use Go Express!…read more Go Express left us stranded at the airport on a Sunday evening. While in baggage claim, we received a text saying, "woops, you missed your shuttle." Called company and it just goes to voicemail. We attempted to get a refund the next day and their website just gave errors. When we spoke with Kim, who stated she was a manager, she refused to offer a refund and stated that if we disputed the charge, they would ban us for life. That will not be a problem because we would never use them again anyway.

Terrible service and dishonest. I met the driver and then stood and talked with him in the terminal…read morewhile waiting for 35 minutes AFTER meeting him, but the second passenger he was waiting for still had not arrived. The driver was polite, and apologetic, and he confirmed to me verbally that I had, indeed been waiting more than 30 minutes. (There is at least one honest man at this company). But when I called the dispatcher/owner ("Barb"), to ask, she was totally nonchalant, unsympathetic, would not acknowledge my waiting time, would not acknowledge any inconvenience on my part, and insisted this was still a billable ride (billed to Indiana University). I decided to leave and get an UBER (great service and less than half the price this company charges). Then, the next day this company dishonestly billed Indiana Univ. for my ride, and they even made up a fake timeline to show that I had only waited something like 10 minutes. Fortunately, I have the text message evidence with timestamps to prove otherwise, but this is an example of very poor service plus basic dishonesty. Next time I will avoid this unreliable and unsympathetic company, and take a ride-share service for less than half the price from IND airport to Bloomington.

We used this service twice, to reserve SUV shuttles to and from the airport. Both were prompt,…read moreprofessional, and courteous.

We used Reserve Car Services for both our rehearsal dinner and wedding and could not be more…read morepleased. The drivers were very polite and professional. The transportation came according to the schedule we requested, coming early and being in place when we needed them. The transportation was clean and luxurious making for comfortable transportation for both events. We highly recommend using Reserve Car Services!

From the owner: Reserve Car Services Inc. was founded in January of 2016 by an industry veteran of 10 years that…read morewanted to provide a premium experience at competitive pricing for our customers. We have operations in Indianapolis, Indiana and Champaign, Illinois areas. We are providing the highest level of customer service while meeting your needs with safe, dependable and affordable luxury transportation. RCS was started with the commitment to providing premium quality transportation service around. We are achieving this by finding new ways to maintain the highest quality of our service and preserving the loyalty of our customers. We work tirelessly, investing in the quality of our fleet and choosing the best drivers always trying adding value to our customers. RCS is currently servicing all major airports in the Indiana and Illinois areas. We place an intense focus on personalized service. Give us the opportunity to provide enjoyment, comfort, and security for weddings, business meetings and or special events.

If I could give this company no stars, I would. The owner started out really nice and I liked him a…read morelot. Booked the limo, but one month before use of said limo, I had to cancel. I called and left a message, sent a text message, and posted two notices on the website. I did not hear back from anyone. I called my credit card company to see if I had any recourse and they said yes. I filed a dispute with the credit card company and they reached out to the owner. I'm assuming he didn't respond to them either, because they ended up withdrawing the money from his account and placing it back into mine. They said one month was plenty of notice to cancel. I sent him a text message, warning him that the credit card company would be contacting him and again apologized for the need to cancel. I got a very hateful email back. The fact that he responded to that one let me know that he also saw all my other messages but chose not to respond. On the day that my grandson was going to use the limo, he and his date were already finished taking photos and were at the restaurant when he received a text message from the owner saying the limo was on its way. This is one month after I had received a refund, obviously against his objections. Then the limo driver contacted him and said they were at his house. My Grandson contacted me very upset because he thought he had done something wrong. This guy went out of his way to ruin my grandson's last prom. So he's nice when he's taking your money, but look out, he turns into a demon if you have to cancel!

Made a reservation and was told I'd get a confirmation e mail- never received an email so when I…read morecalled a few days later to confirm she said we have your information and reservation but no limos, it wasn't processed on our end

Found Indy Luxe through yelp and couldnt have been more happy! Went to See Phish at Deer Creek and…read moreoriginally were only going to use a car service for the first night but our experience with Tanish as our driver was so great that we ended up using Indy Luxe and Tanish all 3 nights. Great service, comfortable high end vehicles, and Tanish was always on time and we never had to wait to be picked up! Will definitely use them in the future!!

From the owner: Welcome to Indy Luxe! We offer luxury limousine services across all Indianapolis areas with…read moreprofessional drivers. Our services extend almost everywhere, including to and from the airport, as well as out-of-town trips to Chicago, West Lafayette, Bloomington, Fort Wayne, Cincinnati, and Louisville. The customer safety is our foremost priority. Our drivers bring over 20 years of driving experience, ensuring a safe and comfortable ride. We are dedicated to providing exceptional service, and we guarantee you will not be disappointed with your experience.

The best car service in Indiana! From the moment you make a…read morereservation to the drop off, it is five stars all the way! Easy and convenient online booking. We booked their service for our son to and from the airport. I received a text the night before with the driver's information - JP and picture. After dropping off our son at the airport, I received another text from JP letting me know he was dropped off. It's all in the details and this company goes above and beyond & we truly appreciate it! We have found a gem in JP and we will continue using his service for our son while he's at the University for the next 3 years! Our son's review: "it was really really good; JP was super fun to talk to and hes a really intelligent guy"

We have been using Luxury by DB regularly for a couple of years now and could not ask for better…read moreservice. Their cars are all very well maintained, safe and clean. The drivers are always on time, safe, personable and they go above and beyond to ensure a great experience. A couple of times we have had to make changes to our itinerary and they were able to accommodate. I would highly recommend Luxury by DB for any of your transportation needs!

This is a new problem, at least for me. After arriving at the airport, I confirmed an Uber pickup…read morein 5 minutes...then it moved to 8 minutes, and then after 5 minutes, the pickup time move to 15 minutes. Of course, by that time I had NOT taken a possible earlier Lyft ride. Uber tricked me into "submitting" my request and then kept pushing back.

Make sure you don't cancel their rides 5 minutes before unless there is an emergency. This is the…read moresecond time we have had a 4:00 am pickup cancelled within 5 minutes for a ride to the Logan airport!