The train is running late. That's the bad. The staff are helpful. That's the good. It's busy which…read moremakes it humid. That's another bad. People are well-mannered and quiet. That's good. Any way I'm off on an adventure, which is what I need.

Consistent at being late. You pay to park 8a-7p and with trains running late hours, I can only…read moreimagine the parking fees the city collects at this station. My friend called ahead to see if she could bring golf clubs and they said yes. The catch is if your bag is over sized they charged her $50 each way a fee. Customer service with Amtrak did not mention this and we drove my friend and her husband to the station after they came from Vail to our home. So their relaxed train trip was immediately costing extra fees. My sister has used the train multiple times from California and rarely has the train arrived within an hour of its scheduled arrival time. She has boarded to return to California close to scheduled departure.

Nancy is fantastic!! We would have never seen Iceland if it were not for Nancy. She booked a trip…read moreto England for us. She then asked if we wanted to stop in Iceland and spend sometime at no extra airline cost. She told us that Iceland Air would let you stop in Iceland, stay up to 7 days, get back on the plan and continue on to your original destination at no cost!! Thank you Nancy!!

Excellent service by Nancy to fit budget and accommodations!…read moreNancy put together a lovely trip for 2 to Greece for 2 weeks!

Our dog Mickey needed to be driven several thousand miles as part of our move to California. Like…read moremost people with dogs, I was concerned -- I didn't want him to be sad or stressed or any of the things that dogs can be when they're away from their peeps. Happy Tails sent us multiple pictures and videos daily, and in them Mickey looked like he was taking it all in stride and having a great time. Hugo, his driver really got Mickey and totally loved on him. Mickey was happy to see us after three days, and he didn't look any worse for the wear. He followed us around closely for a little while but was still his goofy, happy and wonderful self. The people at Happy Tails are serious animal lovers and they care about their precious cargo! I give them a whole-hearted recommendation!

We moved from California to Oahu the other day. I had no…read moreidea how to arrange the flight for my dog "Freddy". He has Addison's disease and it's hard for him to cope with stress, and I wanted to make sure that the transition would go smoothly. I found Happy Tails online and all the reviews were great so I've decided to contact them. Kim called me right back. She sounded very positive and helpful which made me feel very comfortable. Every time I sent her questions, she answered my right back. The day before we were flying out, there was a change with our flight and I was getting stressed out about it. I reached out to Kim and then she clarified that everything is OK. I also had a payment issue at the check. The lady told me to pay at the check in even I already paid to Happy Tails. I already I gave her the authorization document, but she was very demanding and I wasn't sure what was going on. I didn't want to waste my time so I paid, and contacted Kim right after. She told me that I didn't have to pay at the check in, and she would refund me from Happy Tails. I was able to pick up Freddy without any issues at Honolulu Airport, and Freddy came out just fine. I really don't think I could have done it by myself. I made a great decision to work with Happy Tails.

Went on a Bisbee trip which included a museum tour, lunch and mine tour. It was very informative,…read morethe timing of tours was excellent, The tour was well organized and gave us a full day of exploring. I highly recommend.

Mom and I recently toured the Tucson area with Jeff! Had such a wonderful day! Jeff was not only…read moreinformative but such a great host! Can't wait for the next adventure!

The staff at the U of A Passport Office were incredibly helpful, knowledgeable about the process…read moreand thorough. There is a lot of discussion these days about people not knowing how to make eye contact with customers, about being distracted, well that was definitely not the case here. Great customer service. Please have your paperwork in order and the process should be smooth. I regret not having my passport photo taken at the U of A Passport Office because it would have taken about an hour out of this entire process (also they may have better lighting ). I know parking may be a reason why people may choose to go to a different location to submit their passport paperwork but going here is so worth it!

The UA Passport office was absolutely the best place I can imagine to apply for a passport. They…read morewere polite, helpful and efficient, We applied for 2 passports and had our photos taken for the passports at their office. I would recommend them to anyone who needs to apply for a passport.

Su was very helpful, got us just what we wanted on Regent for Alaska. I have worked with travel…read moreagents for years, and have a great and responsive agent now. Su and your process are right there. Nice job. I'll be back. Larry

Marci Goode is the best agent ever! So sweet and so attentive. The best!…read moreShe looks for the best deals and always looks for the best resources

Dec, 2025. When we first visit a new city, we often visit the official Visitor Center to pick up…read moremaps and to get insiders' recommendations about the best things about their city. In this case, we visited the Southern Arizona Heritage and Visitor Center in Tucson, which is open daily (except holidays) from 10-5 and offers free admission. The two staff members at the Center were very helpful. When we asked about the free tours that are offered daily at 11 am and 2 pm (that were mentioned on their website), we learned that they're usually only for groups and that they only cover the indoor exhibits. (See next paragraph). A volunteer offered to accompany us as we reviewed the exhibits, but we declined. The Center was a great starting place to discover all that southern Arizona, the Sonoran Desert, and the Sky Islands have to offer. The Center is modern, clean, and successfully highlights the attractions of the area. There are seven large, multi-paneled storytelling portals that showcase innovation, history, arts and culture, food, recreation, water, and nature, as well as a huge topographic map, a theater with rotating content, and an attractive gift shop. After we reviewed the exhibits and picked up some souvenirs in the gift shop, we ventured outside into the courtyard -- finding that the free "Music in the Courtyard" musicians were just starting. Different musicians play on Wednesdays and Fridays from 11 am - 1 pm. (See website for list of scheduled performers). We were fortunate to be entertained by Liz and Pete's Sparrows, natives of Tucson. The duo, Liz Cerepanya and Peter Dalton Ronstadt, refer to themselves as songsters of the Postmodern American West. With two voices, a guitar, and a Pennsylvania stompbox, they played Americana, soulful desert, and roots music. The courtyard is a beautiful setting but, in our opinion, wasn't conducive for interactions between the musicians and the audience. They were so tucked into a corner that we could hardly see them. What we heard though was excellent. We next took in the beauty of the exterior of the Pima County Historic Courthouse, which was built in 1929 and was in-service for 86 years. It obtained its "historic" designation from the National Register of Historic Places in 1978. It has been dubbed "the most outstanding Spanish Colonial Revival building in Arizona with its elegant blue-tiled dome recorded as its most prominent feature." We reflected and remembered at the January 8th Embrace Memorial. Nineteen people had been shot by a lone gunman as they gathered at a grocery store in NW Tucson in 2011, to speak Congresswoman Gabrielle Giffords at an event designed for community engagement. Six persons were killed, and thirteen wounded. The Memorial is a tribute of remembrance and a tribute of hope. The film that shows in the VC theater also honors and remembers these victims. Our next activities, recommended by the VC, but taking us away from the VC were to: (1) walk "the Turquoise Trail" (Presidio Trail), which is a 2.5 mile self-guided walking loop through historic downtown Tucson, marked by a turquoise line painted, and sometimes peeling, line painted on the sidewalk, connecting over 20 historic sites like the Presidio Museum (starting/ending point), Hotel Congress, and the Pima County Courthouse. Printed maps are available at the VC and at museums for $2; there's also an app for $5. (2) to take the free Sun Link streetcar on its 3.9 mile route through five of Tucson's neighborhoods. Underground parking is easy at the El Presidio Parking Garage, at a minimum rate of $2 for 0-2 hours, increasing by $1 per hour up to a maximum of $8 (for 7+hours). Validated parking is available with a $20 purchase at the Visitor Center or with tickets from the Gem and Mine Museum. There are clean restrooms available.

Stopped in today to check out our new Tucson visitor center. It is just beautiful inside! Huge full…read moreimages of our life here in the desert! There are panels and gorgeous images of the festivals, the food, the wildlife, what to do, and much more, there's a video playing, a loop gift shop, and staff are super friendly and helpful. They got me in the right direction to find some scorpion lollipops right around the corner! It will be a pleasure to bring out-of-towners here!

Michele Henry is a top-notch agent that works expeditiously with you to exceed all your travel…read moreplans. She's professional, friendly and communicative. She doesn't disappoint.

Donna Nelson is very professional and provides amazing customer service. She took care of all of my…read moretravel arrangements on more than one occasion making my trips much more enjoyable. Best of the best!