I hired this agency to help me find a caregiver for my Dad who has Alzheimer's. I live out of…read morestate and was the one paying the bill, but they refused to share the contact information of the caregiver with me, citing that it was their policy. Obviously because of his diagnosis, he had trouble remembering the caregiver's schedule/suggesting tasks for her, etc. He told me the caregiver was also not allowed to drive him to appointments because she "felt uncomfortable with someone else in her car." Finally I wrote to the agency saying I would not be using them (Home Instead is much more transparent/ethical). However, this agency allowed my DAD to hire them directly, knowing his diagnosis, and continues to charge him for the caregiver. I can't speak to the actual quality of his caregiver, who seems young and very nice (but apparently told my dad she "needs the money" so he continues to use her despite aforementioned limitations). Be very wary using them for your loved ones!

Very hands on!!! They don't promise to be perfect and any problems we had, they immediately fixed…read more The office staff was very friendly and they always did their best to match us with the perfect caregiver for our family. Tracy, one of the three owners, checked in regularly and always encouraged feedback. 10/10, would recommend to ANYONE AND EVERYONE!

We needed PCA assistance in Anchorage on short notice, for my mother. Sue from Visiting Angels…read morecame to our house the day after my call, set up our account, and showed us various ways to physically assist my mother before the PCA arrived. Sue had a PCA at our doorstep the next day. Sue was very compassionate and professional. 5 Stars.

JUST PERFECT! Sue from Visiting Angels was one of the kindest, most compassionate, caring, and…read moreunderstanding people I've ever had the pleasure of speaking with on the phone. She called me in less than 5 minutes after I filled out the online request. My family had just gone through an unimaginable tragedy with the sudden death of 3 immediate family members in a terrible accident and we urgently needed a caregiver for my mother who just lost 3 of her children. SUE spent at least an hour on the phone with me, just out of pure kindness and sympathy, even though she knew she did not have someone who could come in our area immediately to care for my mom. She promised me, however, that she would work very hard to find the right person as soon as possible and even if she was not able to do so, she would keep calling me frequently to keep me posted and to check on my and my mother's well-being. I never in a million years expected that kind of amazing service. I'm sure that was not in her job description. There are still WONDERFUL people in this world and Sue is one of them. I hope her bosses see this and give her a big fat raise and a promotion. From a very greatful client, who needed a friend that day! Tirzah

Terrible at returning calls. I cannot speak to the quality of care, only the office management. I…read morebroke my leg on 4/27 and contacted Becky in the office a few days later. I am 70 years old and live alone since my wife passed in '16 and kids live outside. So I am hobbling alone at home on crutches taking care of myself and 2 labs. Surgeon advised surgery to place screw and plate because both tibia and fibula were displaced to different degrees. Becky from Midnight Sun sent service agreement, which I could not copy due to faulty printer, but I emailed Becky back in which I confirmed I agreed. I also notified surgeon that Midnight Sun would transport me to and from surgery and care for me afterwards. I called repeatedly as surgery day approached (and so did doc's office) to no avail. Neither of us could get a call back. Meanwhile Home Care Assistance of Anchorage, whom I called early on to tell them I decided on Midnight Sun CALLED ME TO MAKE SURE I WAS OK AND SET UP FOR SURGERY. Moral of story: I should have enlisted Home Care Assistance of Anchorage to do the job right from the beginning.

Well I'm not here to badmouth the company, Truth of the matter is I'm a PCA and I went to school to…read morefurther my education in the field -came back as a CNA..Needless to say when I returned from school and I thought I'd continue where I left off and keep it going with these people --instead I was really taken off the schedule without any prior notice..Keep in mind I understand that they're an "at will employer "and I definitely understand what that means to work for an At will employer. It burned me up when I called the office and explain to them that I was in school this whole time ,JUST graduated ,and came back to them being this way ??even though they tryed to express their care and say I could come back when they have availability -I did not do so Just off of the simple fact that if they really wanted me they didn't have to terminate me‍‍anyway the company im with now deals a whole lot more fairly where I am currently.

They do a great job helping you care for those you hold closest to your heart (kids and parents)…read more. THANKS

From the owner: Genacta In-Home Care, based in Anchorage, provides home care and assisted living services…read morethroughtout Alaska. Because we offer a full spectrum of care, Genacta is uniquely able to provide our clients with the exact level of service they need. Our home care and assisted living programs are personalized, and our qualified caregivers enjoy the opportunity to engage in social stimulation, help with healthy exercise, and cook balanced meals that adhere to any dietary restrictions. Whether you would like to have one of our experienced caregivers assist you in the comfort of your home, or if you or your loved one would like to move into our cozy assisted living facility. Genacta In-Home Care is there for you. The ability to offer these accomodations sets us apart from other home care service providers.

I got a job with Consumer Direct to get paid for helping my aging Mother with my mentally and…read morephysically handicapped sister and got nothing but negativity from the employees in the office. It started with the receptionist being NOT NICE to my sister or to me...while the receptionist was perusing my employment packet I saw several different timesheets on the wall so I asked, "Which timesheet is for the job I'm getting?" And the receptionist responded with, "You don't need to know until you ACTUALLY get a job!" And yes she said it as condescending and rude as you imagine. Rude to me is one thing but rude to my mentally handicapped sister is another. So after turning in my employment packet, showing my ID and getting my fingerprints done (by the unhappy to be doing it receptionist), my sister asked if the receptionist would/could check her ID too. She just wanted to be included. So I asked, can you please check my sisters ID before we go? I received a visually irritated look, shoulder shrug and rolled eyes. She then checked my sisters ID without saying one single word to her!! It of course took all of three seconds and the receptionist treated it like it was the biggest imposition ever imposed on a person. My thought on leaving was, this is how they treat someone from the vulnerable population they are supposedly helping? So I wrote down exactly what was said so I would remember it. I should have found another company that day!!

Yes. They are great!! I love the people and atmosphere of this company. They make you feel at…read morehome with the care they provide.

I don't know what I would do without BrightStar and their amazing staff. We have been blessed with…read morehome health staff that are perfect for my husband's desire to be safely active and out in the community. Professional, person-centered, and strength-based in philosophy and actions. Communication has been easy and I feel that they are 100% client-focused and driven. 5 stars from me and my husband!

Had to give one poor training on service and no people skills do not use these people unless…read moresomeone is there to monitor them. Lazy lazy lazy

This company goes by the book and everyone is very caring. It is the best home care agency in…read moreAlaska in my opinion!

They held a beautiful Easter lunch and egg hunt. It was nice to invite the public. They had the…read morewhole building decorated for the holiday and a young lady there played with my toddler. There was a ton of eggs and I was excited to see my little guy egg hunt. To the two moms who had there school age kids filling entire buckets and still going for more shame on you. Seriously teach your kids some manners and it's pretty sad you need free candy that bad to have your older kid walk over a toddler for the last 2 eggs.