These angels have been a God send to us and to our mother. They have all been delightful and mother is so happy and looks forward to their visits and companionship THANK YOU ANGELS!!!! read more

Dear Judd: thanks for your kind reply. You have our number and it would be easiest if you want to fix these issues to talk to us directly. However since you asked what might help let me try to restate my husband's concern. Clearly you have not been fully informed about the situation. At no time did I suggest I didn't need help. To not talk with either me or my husband prior to posting something about us wanting a maid --something that I never said (this is so ridiculous!) just perpetuates the unprofessional operations and communications we experienced. We used your service a couple of days after I had surgery on my lower spinal column since immediately after I could not move very easily. As my husband explained, we spoke on the phone and had to ask to have the contact picked up. We interviewed Lisa and one other person who accompanied Lisa to our home with some surprise as two people seemed like a bit of overkill. This is especially so when originally, I, the housebound person, was asked to return the 17 page contract that was emailed, by faxing or scanning it and had to ask Lisa how she anticipated I get it back to you and effect your retainer. I filled out a list of items of what we wanted done from your approved list of items while Lisa was at my home. If these approved items are not what you offer perhaps you need to redo your forms. Home bound people can't be expected to comb through a 17 page contract to figure out what services you offer. Lisa and the other manager (?) left with the list and made no comment about there being any problems or limits. Lisa mentioned the name of one contractor, but, surprisingly sent us someone with a different name the next day. I was asked by the helper what I needed help with. I thought she would arrive with the list I just filled out the day before, but she said she had no idea and had not gotten a list from Lisa. The list included preparing a meal, making some tea and cleaning the kitchen afterward etc., and starting a load of clothes, things I could not do. I was not aware you are a nursing outfit. I manuevered my walker back to bed. When I was interrogated the next day, in a very roundabout way by Lisa--- beginning with what I thought of the workers performance over three hours ( she was only retained for four hours that day) while I slept, I said it was fine but had to drag out of Lisa why she was actually calling. She never asked me what the helper had actually done. Instead Lisa began to talk about your 20 percent policy and explained something along the lines that only my covers could be fluffed or that some handholding could take place in my bedroom or that this woman could go to the store for me. At that point it seemed to me your company just wasn't a very good fit. I don't know why Lisa could not have sussed this out the prior day as we had exactly that conversation when she was in our home and we explained (and demonstrated) my condition. We're sure that Lisa knows your contract much better than we do and perhaps she can help you find some effective ways to use it in a customer interview so that everyone doesn't just waste their time. In fact it's not your contract so much but your managers' lack of common sense or communication skills that are most problematic. I would anticipate your managers can do all the warning and suggest appropriate activities while face to face with a customer rather than just taking money for an inappropriate contracting situation. If your service is to have someone come over and watch me sleep I could have saved us all the time and trouble since I would not be willing to have my family pay you $30.00 an hour for that. However, given your manager's attitude and inability to satisfactorily distinguish what tasks were approved since making me a meal, emptying a dishwasher and cleaning up the kitchen after a meal is prepared, and talking with my husband while I slept, (pretty much all your worker did the day before) it did not seem to me prudent or necessary to retain your company further. It would obviously be less brain damage to simply find a more experienced and customer-oriented company. Obviously while ambulatory, I could not bend or lift anything and although I had planned to have the helper change my bed , fix another evening meal and answer phones I'd had just about enough pain in the backside for the week. I told Lisa we were clearly not a good fit, had nothing further for your company to do and bade her good day. Upshot--you lost two days of work (and perhaps this week as well ) because your managers cannot effectively deploy resources, address concerns, problem solve, or,frankly, communicate what it is you do. I'm sure you (and Lisa) are a fine person, but you can't be everywhere and it may be difficult to stay in business if things continue in this fashion. Just thought you'd want to know. Sincerely yours, Michelle read more

After a visit to see my Dad, I felt he needed some help. The staff at Visiting Angels took away any worries and concerns I had. They've made sure my dad eats well, made sure he takes his medications, and communicated with me regularly. All around excellent. read more

What exactly is the point of multiple telephone calls, a 17 page contract, a parade through my home propping up my injured wife only to get a telephone call the next day renegotiating what you already agreed to do? What was the purpose of coming to my home? I am trying to get back to my office after five days of providing my wife home health care. You let me down in my hour of need and frankly, I am bitterly disappointed. read more

Visiting Angels has made life for my mother and I so much easier. After a number of year caring for my mother, I needed help. I saw their ads about town but still wanted to know more about them. After talking to a number of doctors and people around town, I chose to call them. They really made me feel comfortable and reassured me that my mom would be in great hands. It's been over a year and they have always exceeded my expectations. read more

Visiting Angels provides an amazing service. They really took care of my family. I highly recommend using them!!!

My family contracted with Visiting Angels in Eagle Colorado for in-home care of my ailing parent. After approximately a year of service, the relationship between my family and Judd deteriorated beyond repair and Visiting Angels would no longer provide services (fine by us as well). A few months later we determined that the main caregiver that was employed by Judd/VA was convicted of credit care fraud for stealing cards from others. She was on probation for the entirety of her service to our family for felony conviction. Judd claims via his website and marketing presentations to perform background checks on caregivers. The state of Colorado requires that one be conducted within 60-90dyas of employment for in-home care workers. This step was either skipped or the results were ignored. This caregiver was convicted and spent jail time for the over $14,000 she stole from my family. Judd bailed her out of jail. This is just one of the issues we had with this franchise of VA. I have the Eagle County court case documents to prove my claims. read more

I came to Beaver Creek for an awesome sprig break ski trip. The forth day, I tore my ACL, LCL, MCL, and Meniscus. I had surgery on Friday and unfortunately my family had to leave Saturday to go back to school. I was all alone and unable to do much of anything for myself. I called Judd at Visiting Angels and he was there ASAP. He and his staff took such good care of me. They went over and beyond the call of duty. They are truly angels. I would not have made it here without them. I am forever grateful for their services. I would recommend Visiting Angels to anybody who needs help after surgery or an illness. Thank you from the bottom of my heart. You all are the best! read more

We can't say enough about the staff and management. They have gone up and beyond to provide our family with the piece of mind knowing that our parents are being kept safe. They have not only helped our family by communicating to us how our parents are doing on a daily basis, but have also attended all medical appointments. Knowing that Visiting Angels is advocating for our parents has given us a great piece of mind. THANK YOU!!! read more