Stay away from this company unless you want to risk their caretakers stealing from you…read more 3 separate incidents with the latest a missing passport from Joliet location. Unprofessional, unqualified care givers with a few good ones mixed in but never worth the risk of feeling you've been robbed inside your own home and paid someone to do it. STAY AWAY!!!

Steer clear of Home Instead in Joliet if you care about your elderly family members surviving the…read morepandemic. Home Instead gravely mishandled sending a new permanent unvaccinated caregiver into my parents' home without disclosing this information, thus putting their lives at risk. My parents have many comorbidities, including COPD, asthma, heart disease, and hypertension that could have been the end for them if the Delta variant was transmitted during an unguarded moment of mask removal, which has happened with other Home Instead caregivers. Belle, the administrator on the phone, was very defensive about asserting company policy, and not heeding our alarm and serious concerns, citing misinformation about HIPAA and their not being allowed to ask employees about Covid-19 vaccination status (quite wrong, according to Robert H. Shmerling, MD, senior faculty editor at Harvard Health Publishing, in an article of August 2021, who says companies ARE allowed to ask employees about their status and make their own mandates). Home Instead does not take care to do this, is more concerned with the bottom line, and instead sends unvaccinated workers into the homes of the elderly, putting them at risk and claiming that we did not ask for such accommodations. We have been clients of this company for several years and they have been unprofessional and have not treated us with honesty and transparency. Belle was defensive and confrontational when we expressed our upset and displeasure, and protected the owner of the company, who was not interested in getting involved. Terrible client relations!

Caring and compassionate are the people at this facility. They provided comfort to the end for our…read moresick aunt and they also spoke Ukrainian.

A great company committed to providing quality care to your dear loved ones. Their service is here…read moreto give you that peace of mind while you are away. Their goal is for them to live safely and happily at home. I trust them with my own grandparents. I recommend them to others who I encounter with similar needs and extol the benefits of their services.

We used them following my Aunts stay at Victorian Village rehab. My Aunt looked forward to her…read moresessions with therapy, called them her "friends".

Terrible experience with this agency. Patient in assisted living with fracture. Therapists did not…read moretake time to understand fracture, functional goals, etc. OT wanted to discharge after only two visits then apparently changed her mind and didn't say so. Then showed up unannounced on a Sabbath morning. Communication very poor. Just did a bunch of generic exercises. Patient still cannot walk, transfer, do any ADLs. Basically worthless services.

My mother recently fell in her home, was subsequently injured and needed someone to care for her…read moreand my father while she recuperated. Friends Over Fifty was extremely helpful, their care givers were wonderful and I felt very comfortable leaving my parents in their hands. They were able to help them get through their difficult time and keep my mind at peace knowing they were in good hands. I am so grateful to Friends Over Fifty for being so responsive and taking such terrific care of my parents!!!!

From the owner: We Exist to Make In-Home Health Care Easier From the Beginning of Care to the Last Breath of Liferead more

I've had occasion to call Assisting Hands in Naperville twice now and each time my call was taken…read morepromptly and my assistance needs thoroughly evaluated. Assisting Hands sent to my house a person who was polite, on time and kind. Happy with their service.

Richard and his team made our decision easier choosing home care provider. We did not base our…read moredecision because Richard's expertise in home care and Physical Therapy. Our decision was based on how he educates his caregivers to deliver the best care available. In today's market there are many Home Care agencies to chose from. Assisting Hands Naperville stands above them all! Thank you for delivering the highest level of care to meet the standards of our family. Michael

Amazing staff! Very respectful and quality work. Very detail oriented. Takes care of all the…read morepatients needs

I've had the Absolute Home Care Plus helping my father for a couple years now. He is kinda picky…read moreand hard to please, so it took a minute to find his girl Barbie. She is our saint! The Home Care team has been my savior with helping my father, a decorated Vietnam veteran with one arm. If I need help to come in at an off schedule time all I have to do is contact Shannon ( manager) or Barbie and my worries are over. I can't say enough about how much I appreciate their service and care they've given my father. I highly recommend this business to anyone needing help and support that really cares for your loved one's as I do! For ever grateful, David McCollough Coal City, Illinois

My experience was similar to Jim's review. Our mother moved in with us and we were trying to figure…read moreout her schedule and let Jackie - the owner - know we would need to adjust her schedule as we got things sorted out. She said that was not a problem and promised us that she was just a phone call away. We left that meeting very hopeful. We rarely could get her on the phone after that day and her scheduling team had a big issue following through with requests for a schedule change. I even emailed them a proposed schedule using the email on their website. They never got it and didn't know where my email went; they assumed it went directly to Jackie but weren't sure... When I did finally get ahold of Jackie (calling the number on the invoice) she promised us twice she'd get a schedule to us by the end of the day. She didn't. Nearly a week passed with us asking her a second time to provide an update -- again she promised she'd get back to us by EOD. She never did and never even contacted us to say she needed more time. It was just *silence.* When we let them know we were terminating our service, Jackie was defensive and confused. It was a truly wild experience. I'm giving them two stars because the person they did set us up with for a few days each week was good. She just didn't have bandwidth -- and I don't think Pink Angels is staffed to be anywhere as flexible or accommodating as they promised.

If only it were possible to give lower than a one-star review. I don't know where to start; the…read moreservice was deplorably bad. My first clue should have been when the company owner, Jackie, showed up at our house driving a Maserati. At our first meeting, I was promised the moon and the stars; I was told the schedule is as flexible as I needed it; if I needed anything, Jackie is only a phone call or text away 24/7. After that meeting, I was never able to speak with Jackie again. Instead, she has a staff of family members who incompetently complete all of her work. When I would ask to talk with Jackie, I'd get the excuse that she was too busy or in a meeting. When returning my calls, they would consistently call my mom direct, which did nothing but confuse her; when I expressed my dissatisfaction with the service I was receiving, they canceled on me altogether with no notice at 4p on a Friday. I was left caring for my terminal mother until I could find another care provider. Palos Hospital's hospice service recommended Pink Angels, and I accepted their recommendation without question; well, lesson learned. I've reached out to the hospital to let them know about our experience and ensure they never recommend them again. We went with a company called Home Instead, and they were the most caring and compassionate people I've ever encountered. I wish I had gone with them in the first place.