Vitas is an unprofessional company in my opinion. We hired them to care for a patient who is…read moreparalyzed from the waist down. The CNA was hired to visit 2x a week prior to the time the daily caregiver arrives. The CNA was late or didn't show up at least 60% of the time. When she did, her excuses were ridiculous. When brought to her attention, her response was belligerent and argumentative. She was completely taking advantage of an elderly woman who cannot advocate for herself. All the while claiming to have been here, being paid to have done her job. After being told her services were no longer needed, she showed up with the RN assigned to the case as if she hadn't been told to no longer come. They both told false stories to try to cover for her. It was a very unpleasant experience for the patient and her caregivers. To blatantly ignore your termination and to lie as if your patient and her caregivers have some sort of mental deficit is unacceptable. When you have to hire hospice, I believe you think you'll be getting a compassionate person with morals, not a scammer trying to get paid for not doing a job. Trying to speak with anyone from the company is a nightmare also. They were contacted numerous times to address our concerns and never followed up on anything, from things as simple as proof of insurance to complaints about lack of care. The whole process of trying to speak to someone in charge is a nightmare. I wouldn't recommend this agency if you're expecting compassionate, reliable care.

My husband was dying of ALS. They made him comfortable. The nurses were kind. He passed away in a…read morefew days. I love the bear idea.

My wife has Inflammatory Breast Cancer (IBC) - Stage IV, Metastatic, Aggressive. Like 90% of IBC…read morepatients, the IBC was already Stage IV when it was diagnosed. We opted for the hospice option because it was already spreading around her body. Life Choice Hospice has been there for us with a caring and professional intake session the morning after we contacted them through their website. That evening, Life Choice had delivered the equipment that my wife would need and started transitioning her to her new medications. We have a core care team of three. The names I have been using for them on our CaringBridge page are: The Amazing Nurse Julie (the primary caregiver who expertly changes the tumor's dressing and provides on-point answers, advice and support for both of us three times a week), The Fabulous Jessica (social worker whose visits, calm assurances, and insightful suggestions are truly priceless), and Stephanie the Magnificent (our Certified Nursing Assistant - because like a magician, she can turn my wife's soiled bed linens into clean ones really fast without my wife ever having to leave the comfort of the bed). When my wife woke up in pain at 2 am, we called the Life Choice Hospice 24-hour line, expecting to get an AI or an answering service. A Nurse Practitioner (NP) answered, (yes, a real person), and had the on-call person here in less time than we usually had to wait in an Emergency Room. The on-call (I forget if they were LPN or NP) was professional, caring, understanding, competent, and thorough who took care of her and did not leave until she and I both understood what was going on, why, what they were going to do about it, and what I had to do and watch for as they change her medication dosage and frequency to adapt to her increasing pain levels. We have needed the Life Choice 24-hour services at other odd hours between 11 pm and 4 am, and, while the NP on the phone and the LPN or NP that showed up were different, the pattern of professionalism, care, concern, and thoroughness was the same. When she noticed that I was getting overwhelmed with caring for my wife, The Fabulous Jessica suggested a "respite" meaning that my wife could visit a 24/7 care facility for 5 days to give us both a break. I did not know such a thing existed or could be so beneficial and timely. All three of my wife's core care team continued to care for her while she was in the 24/7 care facility. Life Choice had already contracted with a service award-winning facility, arranged transportation, got my wife settled in there, provided continuity of care by keeping their previous schedule, and coordinated the care my wife received from the 24/7 facility when Life Choice was not there. If you could use the help of a caring, competent, and understanding team of medical professionals like this, please contact Life Choice Hospice and Palliative Care. They accepted both my insurance from work and Jean's Medicare Part A.

The entire team was exemplary: in particular an impassioned shout-out to Mark, my RN. The minute…read morehe walked into my house, I felt connected to him-his demeanor, everything about him exuded the message, "You can trust me". We developed a rapport that sustained us throughout our time together. It was based on mutual respect and trust. As a retired hospice social worker, I came into this knowing exactly what would be required of me. Mark trusted my ability to make accurate assessments, that he appreciated my ability to be an accurate reporter of what I witnessed. I trusted him, implicitly, that he would go to the ends of the earth to do whatever was necessary to provide Michael with the best options possible. Together we navigated some complicated scenarios re: what meds were needed when. Without him, I don't think I would have gotten through this with the level of grace and peace I had because he gave me parts of himself that offered me the exact comfort I needed

We, my brother and I were sincerely impressed and great full for Heartland's kind & attentive…read morepersonnel. Each individual who traveled to H.R. Manor Nursing facility gave 100% of genuine care for our mother up until her last living breath on Dec 25th. 2019 We highly recommend Heartland's professional caring team of dedicated individuals.They also located a Chaplin for us, as to deliver "Last Rights" on Dec 24th. Then on Dec. 25th, Rita with Heartland joined us to comfort us and our mom as she transitioned to heaven. Heartland gave us peace of mind during their duration of service, sporadically for quite some time. We thank you kindly with praise. "we love you moms" Jim & David Harbin

Like the other reviews, I cannot say enough about the wonderful support we were given by this…read morecompany. Several hours after our call, Christine was at our house to find out more about our situation. Just after midnight that same day, multiple pieces of equipment were delivered to our home and we were trained to use them by the delivery fellow. In the days following, we were visited by several other staff, including Kim who made an 'SOS' call to our house at 6am one morning when I panicked. Unfortunately, she also came over the next morning at 5am after our dad passed. She then interfaced with the funeral home and relieved us of that. So, Kim was the 'hero' for us, but the entire company offered great support and compassion. Thanks to all of you!!! Daughter of Jim D.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

My mother was in home hospice for 3 weeks. She received twice a week visits from primary RN Rachel…read moreand her CNA Emma. Angela was our Social Worker and she personally was someone that I benefited from talking with. Everyone treated my mother with respect and she received the best of care. They were there for us as well especially as my mother transitioned closer to the end of life. Thank you

My mom was at a nursing home, journey was the hospice company. I arrived Tuesday from out of town…read moreas my mom was about to pass. Hospice nurse popped in for literally 4 minutes. We went Wednesday and nursing home said she was already there. We went first thing in the morning Thursday so we would be there. She never showed up. Nursing home kept calling her and they kept saying she was "en route." After 2 more hours of waiting, we had to leave at 8pm. My mom is getting ready to pass in next few hours most likely. But we won't know her actual condition because hospice never showed. Horrible.

My mom received Hospice Care from Oasis while in a nursing facility. They were literally my 2nd set…read moreof eyes and ears. I have nothing but raving reviews from the nurse, CNA, social worker, Chaplin etc. They were there every step of the way and communicated with me almost daily. My mom has since graduated off hospice and is now residing in assisted living, doing better than ever. I am most grateful to GOD first and the care that Oasis provided secondly!

Avoid Oasis Hospice at All Costs…read more As POA for my 81-year-old mother with dementia, I trusted Oasis to provide compassionate hospice care. That trust was completely misplaced. Despite promises, no care plan was ever created. I never met the doctor, CNA, or lead nurse, and repeated requests for communication were ignored. My mother developed a UTI that went undiagnosed for weeks until I demanded testing -- after which she improved drastically. Staff blamed her behavior on dementia instead of doing their job. Worse, Oasis kept her heavily sedated without my knowledge or consent. One nurse falsely accused her of swinging -- then retracted it when I challenged her. Only one nurse, Ms. Latrice, showed professionalism and followed up. The rest? All talk, no care. This isn't a place of compassion -- it's a cold, careless business. I wouldn't recommend them under any circumstance.