This is a solid store. They pretty much have everything you need…read more The employees are friendly for the most part, though it can be a little hit or miss depending on the day. Some people can come off a bit grouchy, but overall they're helpful and knowledgeable about the gear and things related to the field, which I appreciate. I'd recommend coming here if you need anything. Also, definitely sign up for their rewards system.. you can get some discounts and money off when it adds up.

I shopped at the store a couple of months ago looking for some new boots that I had seen on their…read morewebsite. It turns out the boots I wanted were not stocked in the store and I was told the boots had to be ordered online. I am always hesitant to order boots that I cannot test fit first, but I was assured I could exchange them if I needed a different size. So, I went ahead and ordered the boots online and also added a t-shirt that caught my eye. When the order arrived, the boots fit good but the t-shirt was a size too small. A couple of days ago I drove to the retail store to simply exchange the t-shirt for the next bigger size, which they had in-stock. That's when I was shocked to find out that they could not exchange the shirt for a bigger size. The reason given was that they changed their return policy and all online order returns must be done by shipping the item back to their warehouse. I asked the salesperson if I could just drive to the warehouse (2.4 miles away) to make the exchange, but was told the warehouse is now closed to the public. (I'd visited the warehouse in the past to pickup previous orders held in will call.) So when I went home and got online to process a return/exchange, I found out that I am required to pay $15.00 for a FedEx shipping label to have the item shipped. For a $16.00 t-shirt, it's ridiculous to pay $15.00 to ship the item back just to exchange it for the proper size. I've been a customer of LAPG for several years and have always been pleased with the retail store staff, but I am not at all pleased with this new corporate exchange/return policy. Seems ridiculous that I could not simply exchange a t-shirt which is one size too small for the correct size shirt which is right there, in-stock, just because the original purchase was done online. The only reason I originally made the order online was because the boots I wanted were not stocked in-store. So if I'd been able to originally purchase the boots and t-shirt in-store, I would have been able to exchange the t-shirt in-store. But, because I purchased online, I have to pay $15.00 for shipping so I could get the correct size shirt? This makes absolutely no sense and online buyers should be aware of this ridiculous policy.

Been using Step In House for over a decade, for my kids sports spirit wear and now for our…read morebusiness. This is a well run, local family owned business. They have a vast variety of options to choose from for clothing and hats. Their prices are reasonable and turn around is quick. I would only recommend Step in house to my friends and family.

John and Pat, the owners since 1995 should get a 10+....They are a dream team. I brought in an…read moreidea or a logo for T-shirts for my new business, John and Pat tweaked it a little. Within less than 24 hours, Pat called to tell me they were ready. Incredible experience.... The T-shirts came out above and beyond what I expected

Great work and just super nice people. I wanted to get my daughter's lovey monogrammed and they did…read morea beautiful job!

The owner Vikki is awesome! I ordered 150 jackets for my employees, she finished the order in less…read morethan a week. She's always super helpful and takes her time to answer questions without making you feel like your bothering her. Over great customer service from everyone who works there.

This has been my go to place For 30 years !! For our…read moreDance wear for my daughter Who danced with New World Dance And Valencia Dance Team As well as Bday party outfit for my girls And Halloween costumes thought the years. I just went a few weeks ago to get 80's accessories I got a lot of great accessories. We support small local businesses! 10 stars Why shop on line when you can get amazing personalized service at great prices.

I needed a Shepherds costume for our Christmas program. I teach 3,4, & 5 year olds in Sunday School…read moreand they were all going to be lambs singing in the program. Myself and another woman Jill were going to be Shepherds leading the sheep into the Sanctuary. I had seen this costume shop across from church so I decided to check it out. It's very large. The store is very clean and well organized. The owner is such a wonderful person. She is so knowledgeable and very very creative. I'm not sure but I think she might have worked for the studios. Anything you want she has! Her name is Beth and she is one creative, very patient, and lovely woman. The world is such a much better place with creative people like her in it. She has Santa clothes, Grinch costumes, Elf costumes, Bunny and action figure costumes. If you can think it this store has it! Also all the cute little ballet slippers and costumes and shoes you'd ever want. There are Disney costume characters. It's like being in a fairy tale when you go inside. I have to say what blew my mind away were her incredibly reasonable prices! Image that a store that sells quality merchandise and at a fair price! I love this store. I will buy from them whenever I need a costume. It's nice to still have stores and people who run them like Beth.

Very helpful! The man helped me find a couple suits w/o up-sells. He listened to my likes/ dislikes…read moreand we narrowed it down to a smooth purchase. They regularly have BOGO which is nice too.

Great service and excellent quality! Needed a business suit for a last minute trip to Japan and…read morethey were able to custom tailor a perfectly fitted product

Quick and reasonably priced service. They communicate well what they are doing and time it will…read moretake. They had the scooter ready as stated.

Daniel from Valencia Medical Supply was very helpful. I called and he addressed my call quickly and…read moresuggested a product that they currently had in stock. The store was adequately stocked, and I was surprised how much merchandise was in the store. This hidden gem was very fairly priced.

I recently had such a fantastic experience at Runner's Lane in Santa Clarita that I felt compelled…read moreto share. After getting orthotics from a podiatrist (and learning, much to my disappointment, that I now have a wide foot!), I went in with a specific list of shoes I wanted to try. Cameron and Jaro were incredibly patient and knowledgeable as I worked through my list...and when none of them quite worked, Cameron suggested a pair I never would have chosen on my own. It ended up being absolutely perfect for me. I couldn't be more thrilled -- and for the first time in a long time, my feet don't hurt. Their communication was excellent, they were never pushy, and their follow-up afterward was terrific. The entire experience felt thoughtful and personalized. I initially debated just ordering online from Zappos for convenience, but Runner's Lane got the shoes to me just as quickly -- at the same price -- and with service you simply cannot replicate online. There's no way I could have realistically tried on 8-10 pairs of shoes by mail without dealing with endless boxes and returns. Being able to try everything in-store with expert guidance made all the difference. It truly pays to support small businesses like this. They are knowledgeable, passionate, and genuinely care about helping people find the right fit. I can't recommend Runner's Lane highly enough.

Phenomenal store with awesome employees. I went in to buy a pair of running shoes for training and…read moreI have flat feet and she helped pick out of a set of three shoes that would work. I bought one. I had a little bit of pain in my foot, she said come back. She helped me out with insoles and then ultimately just switched me over to a softer version of the same shoe 10 out of 10 experience. Thank you for your help! Best running shoe store in SCV. great prices too!

I had a very frustrating experience purchasing a faja from this store. I explained to the…read moresalesperson that I have larger thighs and was having trouble finding a faja that fit comfortably. She assured me their fajas would work and told me to take it home and try it on. I was under the impression that if it didn't fit, I could return it as long as the tags were still attached and it hadn't been used. When I got home and tried it on, it was exactly what I was worried about it's too tight in the thigh area and uncomfortable. The next day I contacted her with photos and asked to return it, but I was then told they do not offer refunds, only exchanges. If that had been clearly explained beforehand, I would never have purchased it. These fajas are very expensive, and it's extremely frustrating to be told to take something home to try on but then not be allowed to return it when it doesn't fit. The return policy should have been clearly communicated before the purchase. I would have never left the store with something so expensive if I knew I could not return it. She literally told me to take it home and try it on because she had no dressing room available. My fault!

Yoly, very disappointed in the service I received from you. I came to you one week after surgery…read morelooking for a Faja. You explained to me that you have been doing this for a very long time and that an extra large would fit me after two weeks I was able to try it on and it was much too small after trying to make numerous appointments with you to exchange you finally came through 5 days later and did the exchange but not until you asked for $50 more. My grand total for 1 faja was $603. I know I was ripped off and taken advantage of. Don't shop here people go elsewhere. This Business that she is running is very suspicious... also I must add before I left the first time I shopped here, she made me leave her two 5 star reviews on different apps because she gave me a "free item" damn did I get fooled. Won't go back there ever again.